Was pleasantly surprised with my experience at CPL -- the lady at the front was very nice and directed me to the check in area. Didn't take more than 10 mins after that to be seen and get my blood drawn. The nurse who drew my blood was also very nice. Something I noticed is the needle they used was a lower gauge (bigger needle) than what I'm used to; it was a little painful while waiting for my blood to drain and left a good sized bruise on my inner arm afterward, but otherwise my experience here was good! Plenty of parking right out front in the shopping area as well. read more

This is the only time I've written a poor review for a company, but needs to be done for this one. Numerous issues over the past two years, but last experience was the worst. Kids were kept waiting for over 1.5 hours, no one was going in so it seemed no one was drawing blood for a while, they didn't run all of the tests they were meant to be running, they didn't update the insurance given... causing issues with billing that I'm still resolving. The only reason I found out is because I proactively called them. I will drive to the moon and back to use a different provider in future. read more

I went to CPL on Brodie Lane to get some blood work done. I parked in the parking lot and then walked in. I didn't have an appointment but luckily they take walk-ins. I spoke with the person working at the front desk and she told me to sign in. They would call me when they needed my information. So I signed in on the tablet and took a seat. After about 5 minutes the person working at the front desk called me up. She took my insurance and Drivers license and made copies of them and then returned them to me. After that I sat down and waited. I waited for about 10 minutes and then a woman called me back. She did an excellent job getting my blood. I didn't feel the needle at all and felt comfortable because she talked with me throughout the process which made it go really fast. Overall it was a good experience. Plenty of parking, very friendly service, and an excellent phlebotomist. read more

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I would return. I went in this morning for a general blood draw for a physical and there were two people ahead of me. The young lady who drew blood was quick. I didn't wait long at all. The lady getting my personal cards was very nice at the front desk and I was in before I knew it and out quickly. I dread having my blood drawn once a year and now I know how easy it is I will return to this location. read more

i went in to get my labwork at NAMC CPL for an upcoming doctors appointment . I was making small talk with the phlebotomist when he started with MAGA conspiracy theories about Dr Fauci and the Covid vaccine and how Fauci should be arrested and prosecuted. I don't want to hear that from anyone let alone a very angry middle aged man drawing my blood. I don't push my political beliefs so I expect to not get yours in a professional setting. read more

If you are bringing a child here, go somewhere else. The staff here will make fun of and berate your child if they cry. They will continue doing so long after you left. If you are bringing a girl, they will be expected to behave like a woman, regardless of the fact that they are a literal child. I am absolutely disgusted from how staff at this facility act. During check-in, you will also be ignored the entire time because it's more important for them to gossip than handle patients. read more

The front staff was efficient and very pleasant and professional. The technician was not in good mood I could tell from the beginning. She seemed annoyed when I preferred my left arm over her desire to use right. Consequently she jabbed hard, it hurt/burned and it was the first time in over a decade a routine blood draw was painful.Not surprisingly I needed the bandaid this time, too. Her unpleasant demeanor was a giveaway in very beginning, but I remained hopeful. Very negative experience. This was NOT the usual for CPL. read more

I've been going to this lab for several years. The wait is never more than about 30 minutes. The front desk staff is very friendly - most notably Patricia. The nurses drawing blood are fairly competent, although there's room for improvement (I'm a tough one to extract blood from). But they always give it their best shot. read more

Considering I was 12th in line at 7am on a Friday, and was out within 30min, I'd say that's very efficient! Everyone was nice, and the person drawing my blood was very gentle. No issues finding my doctor order on the computer. I was dreading the errand but everything went smooth! read more

I have tried to call, 3 days in a row, during business hours and no one answers. I was referred here by my Dr but if no one answers, can't make an appointment. read more

horrible! they are very impatient and rude. when you check in they don't tell you what you need and the person up front tried to grab my phone read more

America's healthcare is down the toilet. They sent a debt collection agency after me for missing a payment 1 time. I'm barely affording to live let alone take care of my health but they chose to worsen my mental health by being greedy. Never coming back to this place, Mr krabs would love it here. read more

Patricia helped me at front desk. Very cheerful lady and professional. A few minutes to wait and Viviana took care of me. Did not even feel blood being drawn. That is how wonderful and gentle Viviana is. Thank you! When checking out, Patricia made sure the billing was correct and went the extra mile to phone doctor's office for me. Thank you, Patricia, for your expertise. CPL at BRODIE LANE have excellent staff members that care about people. Have a great 2025! read more

Arrived with no appt and Dr referral at 9:15 and out by 9:45. I was first shocked by the number of people there and it was hard to find them. The woman who drew my blood had 38 years of experience and very very good! read more

Do not tell me this is healthcare when patients are left standing in hallways because management refuses to staff adequately. People are sick, in pain, dizzy, anxious, and forced to wait like this. The workers are doing their best. The system is rotten and the current potus regime is making it worse. read more

I used CPL in Austin on Brodie Ln. They open at 7 am. and handled both appointments and walk ins well. The phlebotomist drew blood very well. read more

​ exasperating experience with a lady named Rebecca who could not possibly be more inefficient . I had only two orders and she couldn't get that together for 40 minutes . Should not be in that position. Seemed very flustered over paperwork. Stopped in the middle of it to search for somebody else's papers . Almost missed a doctor's appointment due to just waiting for a simple blood pull. read more

We went for the at home test samples and when I arrived they took me in the back for one and one explaining on the 4 test containers and gave me all necessary paperwork. The next morning I returned the test samples and all went very fast with no waiting and then relayed all to the doctor. Fast efficient and friendly by far the best at this clinical path location on Eiger read more

This place is a medical and patient privacy nightmare. 1. The front desk staff make no effort to be discreet in their communications - either, in person or on the phone. Yesterday, the woman literally spelled the person's full name (to whom she was speaking on the phone, their DOB, and phone number). I was in the furthest seat from the front desk and could hear her like I was standing in front of her. Additionally, there is a VERY loud woman that is always at the front that seems to be the go-to person for staff questions. She obviously enjoys this role and speaks loudly so everyone knows she is in control. Just annoying. Customers/Patients shouldn't be privy to any conversations amongst staff whether patient-specific or not. 2. It's filthy. What medical-based business (that sees patients) has cloth seats in their waiting. Even in times where COVID-19 is not a concern - it's disgusting and cannot be cleaned (which is evident in the photos). For COVID-19 they may have addressed, partially, distancing but then you sit in a chair that is potentially covered in it and it cannot be cleaned. The bathroom is nasty and the specimen pass-thru has a nasty, dirty paper towel sitting in it. Additionally, it seems as though every inch wall is covered in some flyer, somehtinh taped or pinned to the wall, and/or (one of my biggest pet peeves in a professional setting) using sheet protector (for notebooks) as laminate to hang something on the wall. All of these are just there to catch and foster growth of bacteria. Nasty. 3. Related to #1, patient privacy is not a concern. I had previously spoken to a manager/regional director or something like that as I reported this issue in the past. I was assured this wouldn't continue - but as you can see in the two photos it continues. There are usually specimens that belong to other patients in the pass-thru. These contain patient names, DOB, ordering practice/provider info, etc. This is a clear HIPAA violation and, as mentioned, bringing this to the leaderships' attention does nothing. Bottom line: CPL does nothing to prioritize patient privacy. Additionally, the cleanliness of the space does not make patient safety a concern. This is unacceptable. read more

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Gave them 3 stars three years ago. All the negative points mentioned in my previous review haven't been rectified. In fact the wait time got worse and the staff is very inefficient so it takes forever to get out of there. The staff continues to socialize much more than work. I doubt if CPL management is reading the reviews. If they did, then one would logically expect that the negative behavior would be remedied. I'm going to ask my physician for another lab in the future. read more

Very long wait times and the staff is loud and constantly complain. One woman was bragging about how she purposefully broke a machine (computer?) so they were forced to buy her a new one... same woman was talking about needing a beer. Large seating area with water jugs. Parking is easy. Very poorly decorated. read more

Their very first notification of an outstanding balance due after a minor blood test ALREADY had a Collections letter attached to it. Didnt even have a chance to pay or view my bill before a creditor was notified. Over only $49, nonetheless! This isnt a complaint about pricing - I'm double-insured, so pricing doesnt matter. But, to have your very first bill I M M E D I A T E L Y sent to collections, before I've even had a chance to pay, says a lot about their lack of communication and customer service. Will never ever give them my services again. I hope the collection service they used charged them more than my bill was even worth. What a waste of time, eh CPL? read more

Clinical Pathology Laboratories - Laboratory Testing Near Me - Austin, Texas

It has been years since I went to Clinical Pathology Laboratories (CPL) but I needed a blood sample taken for my doctor. This location is close by to me and if you never been here then turn into the parking lot at Goodwill where there is no CPL signage or none I noticed. My doctor already gave me a form so I only needed to hand it over and my medical card. There were not too many people in here plus it was 8:00 A.M. where I wanted to get it over with. There was lots of seating in the waiting room and was very clean. I only waited less than 10 minutes until my name was called. I was walked to the back in a room with a few chairs. I sat down and the practitioner closed a curtain around me. I guess people here want privacy while getting blood drawn. She was sweet and took my sample without much pain. I told her, "Excellent job" and I was done. read more

I am what one would call a "difficult draw" so I'm always nervous getting labs done. Everyone was so nice to me and I was quickly taken back to get said labs. I was blessed to have Kat. She was amazing and took a bunch of blood with no problem. I usually get stuck over and over until one of us gives up. Kat had me done in no time with one draw. She's amazing and I will come back here anytime I have to. read more

Ask for the team lead, Patricia, if you are a hard stick! They've completely changed the staff at this location to where all of them have a minimum of twenty years experience. Carmen is the next best stick to Patricia. The new staff has never missed my vein! -1 star for the broken Alhambra hot water spout plus dirty chairs in the lobby. read more

My new favorite CPL location, primarily because it has location, location, location! Positives are friendly staff, and convenient parking. This location has recently gotten busier, so wait times have increased to as much as 45 minutes even in the middle of the day. But it's still better than fighting the traffic on Ben White to get to the next closest CPL PSC. My only regret is they don't have Saturday hours, but this facility just isn't large enough to handle the sheer volume of being the only South location on a weekend. read more

Clinical Pathology Laboratories - Corporate logo - Laboratory Testing Near Me - Austin, Texas

I had my blood drawn here twice, and TWICE, they needed me to come in to redraw my blood because there was an error in the processing, or a tech didn't remember to process it and it expired. I'm not one to leave bad reviews when it's not warranted, but this office and lab are just floating out in La la land. Luckily the corporate office was able to help me get to the bottom of what was happening, but avoid this lab if you can. Big headache. read more

Despite being extremely busy, the staff was friendly and efficient. I heard them greet everyone kindly and the staff went above and beyond to make a stressful experience much easier. Thank you! read more

I've had to come to the Brodie location a few times to get lab work and each time it's been professional and a seamless experience. I was a little apprehensive going since there's a pandemic going on but they have safety precautions up, everyone is wearing a mask, plexiglass and all those that enter are required to wear a mask. I signed in using their computer check in, the woman at the front later called me up to get my ID and insurance card information. Then I was called up shortly after by the phlebotomist who led me to the back and did the proper bloodwork. I didn't catch her name but she was awesome and I hardly felt the needle at all. She was wearing a mask and gloves and was very lighthearted. It seems with all this mask wearing that we have become less personal because our entire face isn't showing. Expressions are missed. But after my joking, she opened up to be friendly as well. She appreciated me complimenting her on a great painless job. read more

CPL obviously has some major staffing and/or management issues they really need to figure out. Maybe they need some good competition because they really need to up their game. Went to the one on Brodie Lane, 20 people waiting & 1 person working (doing everything!!!) Pitiful! read more

went in ladies at the front desk talking shit with their loud mouth acting like we can't hear them I only came in stating how I was referred from another location and as soon as I walked away from the other side of the room everyone can hear them talking about how that's not right and how we should stick to our own location we're not following rules or protocol. I get frustrated stating I could leave and they are being rood second after walking away these brats are talking loud again about my family and then proceeded to say this is why people shouldn't listen in to peoples conversations as if the room isn't quiet and their voices are echoing through the room. I recommend you go to another location, do not visit the Brodie Lane location and if you must I hope you don't have the o so grate pleasure of encountering Kat. I hope that lady KAT or watever her name is gets reprimanded and maybe she'll stop rolling her eyes so back into her head. read more

First time being here and last, there was two lady's in the front desk neither of them greeted any of the patients no "Hello welcome" nothing. They didn't even say check in into the iPad that's there, I had to ask how could I check in, very dry attitude from the front desk lady name Kat. There was an older lady asking do I have to check out no one said anything to her and she walk out. Definitely very unprofessional. The only male that was there taking my blood he was very polite and very welcoming. If you're going to work at a Laboratory be respectful to your patients. read more

I have ZERO complaints about the staff, especially about Ashley, the phlebotomist, who was freaking AWESOME. But the place itself is just GROSS, especially the bathroom. It wasn't just disgusting from ONE day of no cleaning, or from a couple of sloppy patients using it recently, but of a pattern of rarely if EVER cleaning anything much. Seriously, no one is really cleaning this place. I used use this branch of CPL for years because it was relatively quick and not a difficult walk for me (I'm disabled), but my last visit, last week, was so disturbing that I decided I won't be going back to CPL on Brodie if I can help it. read more

rude staff ,long wait ,dirty seating area ,generally unpleasant. Would rather drive to another location than go back . Yuck read more

I had a great CPL experience today. I came in the middle of the day, which is apparently a good thing to do, but had forgotten my lab orders. I was able to email my orders from a picture on my phone and was in and out in less than 10 minutes. Cat was extremely helpful start to finish, even drawing my blood with ease and pain free. read more

This place is the worst CPL I've been to...and I've been to many since I've been undergoing fertility treatments for 2 years. Blood draws are way too often! Unfortunately it's the closest to my work and home so I'm somewhat stuck. 1. No matter when I go there's a ridiculous wait. It's obvious they aren't staffed according to need. Something needs to be done about it! 2. Staff is unprofessional & not the nicest. I think their "authority" makes them think they are more valuable than the patients. Staff is having conversations about personal things instead of helping customers and working. I don't care that your sister called the cops on her nephew or that your car insurance is going to increase or that you want to see the Mr. Rogers movie. Maybe if you stopped talking things would move faster. It's ridiculous- our time is valuable! Many of us are taking off work to come for blood work. Hey CPL- TAKE APPOINTMENTS and hire professionals! read more

I use CPL exclusively because I can trust in the professionalism exhibited by every employee from top to bottom. The technicians are the best in the business and have perfected the blood draw to painless. read more

Came to this lab on June 26 during the height of the virus. A woman inside had a mask pulled down and was coughing repeatedly. Another elderly gentleman was coughing with a grandson on his lap. The entire environment was extremely unsafe and deplorable. When I mentioned this to the receptionist she just pointed out that the woman was wearing a mask. I mentioned that she pulled it down and coughed frequently, but she took no action! Further, my blood tests were done wrong! A critical test (for a heart attack survivor) is of course the Cholesterol test. They totally missed this. I would give this CPL Lab a minus 5 (-5) if I could. A real horrible place that I am never visiting again. read more

Front desk staff is very friendly as well as the phlebotomists. Quick and easy. If you want to get in early in the morning I would suggest getting there 15 minutes before they open to wait outside. I got there at 6:45, was 3rd in line, and was out the door by 7:05. read more

Front desk workers are rude and look annoyed to be working there and or not helpful. Waits are normally long in my experience too. Unpleasant read more