The new staff is rude. Had a virtual appointment but never got a call to start it. Tried to call…read morethe office but they were having phone problems all that day. When I finally got ahold of them a few days later I was told i would be charged a fee for missing appt. when i was there waiting for them to call. I was told i was a liar.

my whole family are patients of this Medical Group, we love them, very helpful, they listen to your…read moreneeds, yes the front desk staff could be more caring, but overall we are happy with them.

At Dr. Gilcrease's office, they could care less about the patient. The entire stuff has a lunch…read morefrom 11am to 1pm that isn't outlined in their hours at all. So really they are only open 5 hours a day and close at 5pm. Which is not only unorganized but inconsiderate of others as well (take your lunches one at a time like any other customer service location). They are incredibly rude expect Jessica, she's great, but she isn't running the practice as a whole. Dr. Gilcrease himself has told me to my face that my needs arent important to him. They want to get you in and out without discussing the probelm as a whole. So incredibly hard to get what you need from them. So glad I don't need a medication for anything life threatening, I would die with their care. Sometimes it's weeks before they can even talk to you about when you can get your medication. Jessica is great, love how she recommends natural products as well I as prescriptions. However, I'm not sure how this practice is still open though, or still uncareingly opperates like this without any regard for others.

A lady in the waiting room with me recently and I agreed that if there were not such a great doc…read morehere, we would never have stayed as long as we have. His old staff was super nice, but his front desk girls are horribly mannered. My appointments always get cancelled. They never answer the phone or remember to turn on answering service. My family and I are fed up. I have no idea how they get by with horrible follow-up, but their google reviews aren't much better.

Horrible service. You can't even call they allow their patients to sit on hold for hours. They…read moreupload wrong labs of other patients in charts. I was supposed to get an mri order and they never ordered it and the doctor that saw me is on leave and the other doctors are refusing to order the mri and I can't even use my hand properly. I paid for that visit. They do not help new patients with the MyChart code so I can't even access my account every number you call you sit on hold for hours. Find a smaller clinic this place will just frustrate you and not get you the proper care.

I have seen a multiple specialists at this clinic and never get anything from them, except a bill…read more I've seen the podiatrist, the ENT, and most recently the Rheumatologist, each not doing much for me besides a quick look. I went to this rheumatologist recently for chronic, severe pain for several decades, which I have seen multiple doctors for. I told him all my symptoms which I have done extensive research on, because nobody will ever give me any real answers or help. He asked me for my "worst two symptoms" instead of recognizing and evaluating all of them together. Then he ordered a bunch of bloodwork and X-rays (which I did) and told me to come back to discuss in a week. I told him that my bloodwork always comes back normal but bloodwork and X-rays don't show markers for what I think I have. He looked at my "normal" bloodwork and X-rays that he had me do and sent me a message that everything was normal and I don't need a follow up appointment. No medication treatment, no physical therapy referral, no diagnosis or even MRIs, and no deeper evaluation at all. He just told me that if I have any skin patch flare ups again, I need to go to yet another specialist to test that. I've read that the diagnosis for this disease is done in office through evaluation of accumulation of specific symptoms, not through bloodwork and X-rays. Instead I was dismissed once again and passed on to other specialists. I messaged them back twice about these frustrations and was ignored. But I'll definitely get billed.

My insurance pays 100% for virtual visits yet they keep trying to change me for the visits. I have…read moreasked to have the billing department to call me many times, I finally had to call them myself. They are rude and only care about getting money they aren't owed. I have been told time and time again that they were sending out orders for me to see a specialis, it's been three months with no calls from specialist. They make appointments with specialists that I don't need to see telling the specialist that I want to see them. Had I not needed a DR when I first moved to town for a refill on medication I would have waited for an appointment with someone else.

This place just feels shady. Called me 3:59pm on a Friday to discuss an appointment Monday. They…read moreclose at 4pm so when I returned their call it rolled to voice mail. Arrived a little early and the place is locked up. No indication that they close during the day for any reason on their door or website. Then I'm told they can't run my test, and the only reason I was going there, after 11am. I called you Friday. They did at 3:59 when target close at 4. Completely wasted my time today. Extremely disappointed. As I was walking out they asked if I would like to reschedule. I am NOT impressed and do not see reason to return to this place. Very bad feeling and will not return. Please Thank long and hard about doing business with this place.

So I had something fly in my eye last night and it was irritating me really badly so I showed up at…read more8:00am and was blessed to get in at 8:20. I didn't want to drive all the way to the VA so it was worth it for me to pay them out of pocket. They were SO polite and it went exceptionally quick. They listened, got me what I needed, and I was out the door in no time. I haven't needed to see a doctor in like 14 years so I'm grateful it was a simple and efficient experience. I recommend coming here for minor but important things you can't ignore.

First impressions was that this was odd with the medical clinic being inside the Walgreens. Wife…read moremade an appointment with a specific physician, Dr. Pham, and this is where we were directed. I accompanied her. The clinic sent all the pre-admissions paperwork via email to her, thereby saving time. Upon arrival, the waiting area was comfortable, the desk clerk just so-so as if it was a boring job. She LOVED the doctor!

Dr Valla is amazing, she's so gentle, caring and patient. She has no issue taking the time to…read moreexplain things in detail. She is holistic and medical at the same time, open to medications but also open to alternatives.

Dr. Valla used a holistic and integrative approach to treating my problems. She is my favorite…read moreprimary care doctor that I've had in my 33 years on earth. She is a great listener and clearly very knowledgeable.

The most basic of all of your healthcare decisions is who you want your provider to be. I've been a…read morepatient here for about 5 years and have had a couple of different doctors during that period. Unfortunately, both have left Seton, with the most recent one just having departed on 1/1/19. Seton notified me in a letter dated 11/27/18. Here are pertinent points from that letter: "* If you currently have an appointment scheduled after December 31st with Dr. XXXX, one of our staff will contact you to reschedule with another Seton physician, and ensure the smooth transition of your care. * We are also pleased to announce that XXXX XXXX XXXX, MD, Family Medicine will be relocating to Seton Family of Doctors at Hays and accepting new patients beginning January 14, 2019. * Alternatively, please feel free to contact us, (512) 504-0855, if you have any questions, would like to obtain a copy of your patient record, or choose to arrange transfer of your records to another physician." I didn't have an appointment scheduled but needed one so I called. I told them who I would like to see at the practice and they told me "no." They assured me that the letter clearly explained that I had to see the new doctor at the practice. I told them that them letter said nothing of the sort. Never mind the fact that I was due for a follow up before the new MD was seeing patients. I guess they figured a couple of weeks wasn't a matter of life and death. They were insistent. They were complete a--holes. And they still are. If you want any say in your care, go elsewhere. The one thing you will not find here is caring about what you want.

We lucked out when we found the Seton Family of Doctors at Hays. We started out with Dr. Clampitt…read morewho moved to Colorado, and then found Dr. Valla. She is fantastic and we're glad to have her as our Primary Care Physician. She is the definition of what a Primary Care doctor should be. She familiarizes herself with your whole medical history and determines if you need to be examined further by a specialist. Then I found Dr. Wenzel... probably the very best Endocrinologist I've ever met. I left my last Diabetes doctor because I only saw the actual doctor twice in the year-1/2 I went there. Dr. Wenzel was very thorough, spent a good amount of time with me, and was kind enough to phone me (on a Saturday morning) to deliver the results of my lab work. Unbelievable! Needless to say. He's the ONLY endocrinologist I ever want to see. It's not just the wonderful Doctors at Seton, but also the Staff. From Reception to Nurses and PAs, you feel welcomed and cared for every visit. They also have their own Lab on site and it sure beats going to one of those places where you wait for a long time just to give a little blood. The Phlebotomist is the best I've ever seen. Never a bruise or sting. Smooth as glass. Seton also has the very best Patient Portal I've ever seen. It's easy to get a message to or from the Doctors, manage appointments, pay bills, and view test results. I just love this Medical Team and am happy to live close enough to use them exclusively.

Still waiting on Dr. Chanda-Kim to join a north Austin, Round Rock, or Georgetown office. She left…read moreSeton a while back and practices in south Austin. I haven't found a doctor that compares!

My wife and I, seniors, have been patients of Doctor Chanda-Kim for twelve years since we moved to…read moreAustin. She spent extra effort to become a specialist in internal medicine, but seems to exist to care for families. 'Caring' is the most descriptive adjective for her. Our sons and their families live out of town, but if any one of them got really sick, we would run, not walk, to get them here for Dr. Chanda-Kim's opinion. It must have been through the grace of God that we found her. We always have the feeling that she truly cares for us, and that her heart is set on keeping us healthy. We never feel rushed when we are with her, but it is clear many folks have found out how good she is and she has gathered a large retinue of patient-admirers. I would wager none of them feel rushed either. She has proven with us many times many times the Lord blessed her to be a brilliant diagnostician. Dr Chanda-Kim is as brilliant as any of the many great specialists in her 'recommended' specialist list. For any specialist to make it to her list is a feat and high distinction indeed. Finally her nurse and associates are proficient and caring too. Her association with Seton has always provided competent and reliable billing, insurance contact, back office help, and easy to use Patient Portals

Mossburg is like a doctor from the future--not a dog-eat-dog save-yourself Z-Day future but a…read morefriendly and efficient one. I came in for a routine physical, as I recently received health insurance for the first time in 10 years (God bless America). Mossburg discussed my health in an intelligent and friendly manner with laptop in hand, taking detailed notes. At first, I was caught off guard by her incessant typing while maintaining steady eye contact and asking thoughtful questions. I appreciated it afterwards, though, as she leaves you with a thorough report of your condition along with the steps taken and those recommended. If you get any lab work done, she also leaves a detailed recorded message on a coded phone system thing that you call in to hear your results. Very cool and convenient. The office isn't new or fancy but tries with the faux wood flooring and Pier 1 wall art. Forget the office--good doctors are hard to find, and Mossburg's a good one.

I loved Dr. Mossburg! My mom suffered for many years and this woman was amazing to her, my…read moregrandparents starting going to her as well, she was very passionate, attentive, and caring. Not once did I ever take a family member to her and she not ask how we were doing and about our personal lives she would remember and bring things up we discussed about them to. Unfortunately, she took personal leave a couple of years ago and I never got my chance to be cared by her and I have medical concerns...it's hard finding a physician you trust and you like. I don't think we will find anyone better than her (she reminded me of my childhood doctor we had for many years) but I'm sure we will find someone up to par.

Today we were seen by Savanah and Anna. We had shingles and they were able to help us! This was our…read morefirst time using Carbon Health and it was super smooth from start to finish. Savanah made us feel comfortable and Dr. Anna really heard our concerns. We were super please and will definitely be back in the future!

I went in for a Bee Sting that I got while playing Pickleball on Tuesday than had a delayed…read morereaction where swelling was getting worse! I had to find something quick and easy then found this Urgent care nearby! They have everything setup very user friendly on the app & online which made setting up appointment very easy and also found they were in-network with Blue Cross Blue Shield which was a plus! Parking was not a problem and once I got there a friendly face greeted you and they made the check in process easy. I didn't wait very long and the doctor on duty was very knowledgeable & personable with my care. Will definitely come back!