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    Noreen Valla, MD

    3.5 (8 reviews)

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    9 years ago

    The most unprofessional and unethical experience I have ever had with a medical facility.

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    Seton Healthcare Family

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    Seton Family of Doctors at Hays

    Seton Family of Doctors at Hays

    2.8(18 reviews)
    0.0 km

    The most basic of all of your healthcare decisions is who you want your provider to be. I've been a…read morepatient here for about 5 years and have had a couple of different doctors during that period. Unfortunately, both have left Seton, with the most recent one just having departed on 1/1/19. Seton notified me in a letter dated 11/27/18. Here are pertinent points from that letter: "* If you currently have an appointment scheduled after December 31st with Dr. XXXX, one of our staff will contact you to reschedule with another Seton physician, and ensure the smooth transition of your care. * We are also pleased to announce that XXXX XXXX XXXX, MD, Family Medicine will be relocating to Seton Family of Doctors at Hays and accepting new patients beginning January 14, 2019. * Alternatively, please feel free to contact us, (512) 504-0855, if you have any questions, would like to obtain a copy of your patient record, or choose to arrange transfer of your records to another physician." I didn't have an appointment scheduled but needed one so I called. I told them who I would like to see at the practice and they told me "no." They assured me that the letter clearly explained that I had to see the new doctor at the practice. I told them that them letter said nothing of the sort. Never mind the fact that I was due for a follow up before the new MD was seeing patients. I guess they figured a couple of weeks wasn't a matter of life and death. They were insistent. They were complete a--holes. And they still are. If you want any say in your care, go elsewhere. The one thing you will not find here is caring about what you want.

    We lucked out when we found the Seton Family of Doctors at Hays. We started out with Dr. Clampitt…read morewho moved to Colorado, and then found Dr. Valla. She is fantastic and we're glad to have her as our Primary Care Physician. She is the definition of what a Primary Care doctor should be. She familiarizes herself with your whole medical history and determines if you need to be examined further by a specialist. Then I found Dr. Wenzel... probably the very best Endocrinologist I've ever met. I left my last Diabetes doctor because I only saw the actual doctor twice in the year-1/2 I went there. Dr. Wenzel was very thorough, spent a good amount of time with me, and was kind enough to phone me (on a Saturday morning) to deliver the results of my lab work. Unbelievable! Needless to say. He's the ONLY endocrinologist I ever want to see. It's not just the wonderful Doctors at Seton, but also the Staff. From Reception to Nurses and PAs, you feel welcomed and cared for every visit. They also have their own Lab on site and it sure beats going to one of those places where you wait for a long time just to give a little blood. The Phlebotomist is the best I've ever seen. Never a bruise or sting. Smooth as glass. Seton also has the very best Patient Portal I've ever seen. It's easy to get a message to or from the Doctors, manage appointments, pay bills, and view test results. I just love this Medical Team and am happy to live close enough to use them exclusively.

    Total Men's Primary Care - The Front Desk

    Total Men's Primary Care

    3.7(19 reviews)
    0.3 km

    My insurance pays 100% for virtual visits yet they keep trying to change me for the visits. I have…read moreasked to have the billing department to call me many times, I finally had to call them myself. They are rude and only care about getting money they aren't owed. I have been told time and time again that they were sending out orders for me to see a specialis, it's been three months with no calls from specialist. They make appointments with specialists that I don't need to see telling the specialist that I want to see them. Had I not needed a DR when I first moved to town for a refill on medication I would have waited for an appointment with someone else.

    This place just feels shady. Called me 3:59pm on a Friday to discuss an appointment Monday. They…read moreclose at 4pm so when I returned their call it rolled to voice mail. Arrived a little early and the place is locked up. No indication that they close during the day for any reason on their door or website. Then I'm told they can't run my test, and the only reason I was going there, after 11am. I called you Friday. They did at 3:59 when target close at 4. Completely wasted my time today. Extremely disappointed. As I was walking out they asked if I would like to reschedule. I am NOT impressed and do not see reason to return to this place. Very bad feeling and will not return. Please Thank long and hard about doing business with this place.

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    Charles Anderson, MD - Dr. Charles Anderson

    Charles Anderson, MD

    3.7(6 reviews)
    2.7 km

    Back in 2002, when my wife was 17, she went to this doctor practicing in San Marcos. She was…read moretelling me about these experiences and I wanted to share. She went in with a back injury. He ordered an X-ray, which came back with no clear findings. But instead of digging deeper or ordering an MRI, he did nothing else. He sent her off with some pain meds and nothing more. Over 20 years later and she's still living with back pain, wondering how things might have gone differently if her concerns had been taken seriously. Another time, she went in complaining that something felt off in her ear--like a growth in the canal. According to her, he barely looked. No further tests, no real follow-up. Later, a different doctor diagnosed her with a perforated eardrum. She also told me about my mother-in-law who was seeing this doctor. She had a skin condition that was later confirmed as skin cancer which this doctor allegedly missed during earlier visits. These are my wife's experiences and memories, and I'm not claiming to know all the details. But from her perspective, the care she and her family received felt rushed, dismissive, and careless. Patients deserve to be taken seriously, especially when they're young and vulnerable. She left his office feeling unheard and she's still living with the consequences. Shame on you.

    He was the best doctor I had. Very caring, thorough, and helped with chronic pain. The receptionist…read morewith short blonde hair was rude. Dr Anderson always had to put her in her place

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    Noreen Valla, MD - familydr - Updated May 2026

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