I made an appointment in advance this morning online. It was easy. The ladies up front were…read moreprofessional and helpful. I arrived 3 minutes late. One of the women behind the window informed me I needed to sign in using the kiosk and have a seat. I did that, shortly after I was called to the window for my ID and insurance card for copies to be made. Took a seat in the waiting area and within minutes I was told to take a seat in room two. The phlebotomist came in and took my labs. The process was quick and painless. I had a good experience.

I go for blood work pretty often. I have a lot of autoimmune issues. They are always so kind and…read morepatient when they greet you at their desk. And all the people there that are the actual phlebotomist do excellent jobs. You barely feel anything. It's like a mosquito they're very well trained. Because phlebotomy is a specialty and it takes a lot of training to be that good. I recommend this location to everyone, especially if you have a child who scared of needles, these guys will make it so much easier for you and your child. Thank you for doing such a great job CPL!

Was sent here when the urgent care facility I went to didn't have their X-ray machine working. I…read moredislike going to any sort of doctor's office, so I wasn't thrilled to have to make a second trip to get my rib fracture checked out. Anyway, these folks were very helpful about getting us an appointment set up. My husband called first thing in the morning and they were able to slot us that morning. We arrived ten minutes early, as requested, checked in effortlessly, took a seat in the nice waiting area (they even had a couple of loveseats so my husband could comfort me while we waited). I was called in without much of a wait at all, and was not rushed as I gingerly and slowly made my way to their backroom. My husband was permitted to accompany me, which I appreciated (though obviously he had to wait outside the X-ray room to not be needlessly exposed). The nurse was kind to me and listened to my concerns and was very empathetic. She asked good clarifying questions about the nature of the pain, location, length of injury, etc. I was very happy they had an X-ray machine that allowed me to stay standing rather than having to lie down (laying down and getting back up are quite painful in my current state). It looked to be a well-equipped facility and efficient operation with knowledgeable staff. The nurse was quick and communicative, and the whole thing took no time at all. I think we were in and out in under twenty minutes, tops, start to finish. She instructed us to stop by the front desk and request the results sent to myself, since I don't have a primary care doctor and the urgent care people we saw the day before were useless pricks. Went home and had an update in my email inbox about the injury within two hours!

MRI- I was scheduled for a MRI. The 1st it had to be rescheduled and I paid the estimate. The…read moresecond time it had to be rescheduled because although I communicated when scheduling that I had a temporary device inserted, I was not told to bring the office report that it was removed. It would have been simple for the tech to simply call the providers office to have it faxed but she chose to send me away. I was told to bring it on the next appointment. Not fast track was made so I had to wait a long time to get a new appointment. That being said, this time when I scheduled I let the staff know the issue and that I now had the permanent device implanted. I asked about if I had to bring it they said no, just the medical card and device program. I then uploaded the information about my device including a photo of the card. I then received a call from the corporate office about the information I had already uploaded. I called back and told the person who called me it had already been uploaded. She said that was all she needed and I was good to go. I arrived early for my 9:20pm appointment. The person who checked me in and the tech Josh were respectful. I dressed for my exam. Allison, who works at the Westlake and Kyle offices. the MRI tech is completely disrespectful. She called someone else who remained on the phone. A they spoke I came to understand that I would need to reschedule, because I did not bring the excise report from the trial, even though the control module I had turned off both devices including the trial that had been removed. I indicated I understood I needed to reschedule. And that I specifically asked the scheduler who indicated it was unnecessary. Then Allison felt the need to scold me telling me well you were TOLD.... This was completely uncalled for. She could have simply said yes ma'am, I'm sorry but we will still need that report for liability purposes. Not begin to argue or scold me. I told her several times she did not need to speak anymore, but she kept trying to in an effort to put me in my place. She is very rude and lacks the bedside manner required to deal with patients. I would recommend she go to training so she understands it is not ok to be confrontational. Thank heavens my insurance covers me at Baylor Scott & White where they take the time to train staff and things that are necessary are handled well before the patient gets to the office. I have always used ARA in the past, but now I understand that, as a paying customer, one who ultimately funds these facilities, we do not need to subject ourselves to rude, discourteous, disrespectful and misinformed treatment to receive the services that we require. In addition to which they have kept my money for 8 months. I vote DO NOT continue to fund these institutions by continuing to provide them with your patronage. Just say yes to Baylor Scott & White and no to Austin Radiology Associates.

First time getting my blood drawn, it was such a fast process! The lady was so nice! Spent a total…read moreof 15 minutes in there!

This was the fastest way I every gave blood ! Make your appointment online and you are in and out…read morein less than 5 minutes ! The guy named Kirk was funny and friendly and no pain !

Walking in, the waiting room is warm and welcoming with comfortable spaced out seating and drinks…read moreavailable while you wait. The customer service & bedside manner was next level, the kind you rarely find these days and definitely won't find at Ascension Seaton (AS). We had a devastating emergency yesterday, and went to Kyle ER after a horrible experience at AS. The receptionist, nurse, doctor, and specialists they brought in were amazing to work with, and helped me to feel comfortable in such a scary situation. I am beyond grateful for the help of Kyle ER yesterday and highly recommend them.

Okay. It's a free standing ER. They arent in network with anybody. This will NOT be a cheap visit,…read moreperiod. They don't balance bill after your insurance pays them (plus whatever your portion is, under insurance). I did their detox program. While I didn't like not being able to interact with anybody other than staff (I mean, it's a hospital setting, so...), they have Roku Tvs with Netflix in the rooms, and you can sign into any of your own services. Jason and Tina in particular are amazing, but I had no negative experiences with anyone working there. I will say, if you're there long enough for a meal, it's going to be a frozen dinner that they throw in a microwave. The upside is you have an exact calorie and carb count, if that matters (I'm on insulin, I have to dose based on carb intake - they let me self administer since I'm on an insulin pump). At one point they apparently would order from restaurants, but that probably cut into the CEOs hush fund too much (joking) Thr care is great. The food is terrible (I mean... It's a frozen dinner). The bill will max out your deductible (and likely your out of pocket even on a HDHP). But they truly do care, and they've stayed in touch to see how I'm doing. Tina, Jason, if either of you see this, thank you.

My review is specifically re: the food. Im a seton employee and the food at Hays does seem to be…read morethe best out of this hospital, Dell Seton, and Ascension Seton. There are just more options, better snacks, and there was a day that the salmon even rivaled the salmon that's served at Dell children's on Wednesdays (which is some of the BEST quality and spiced salmon you'll find!!). Other things - there's plenty of parking and I like that the hospital is free standing and not too close to anything else. Makes it feel less cramped. The clinic spaces are nice too.

This is the worst hospital in the area. If you have time, go to Austin or New Braunfels…read more First off they dismiss medical emergencies. They don't send patients that are in need of ICU to the ICU until the last minute. And don't get me started on the palliative care doctor. She doesn't listen to your decision and continues to push her opinion, regardless if you're educated yourself. Overall they need to do so much better. I wouldn't go to this hospital.

Excellent place for immigration exams. Staff is very thorough and friendly. We got everything done…read morethat needed to be done. Walk in appointments but only waited about an hour and the whole thing was done in less than 3 hours. Make sure to bring all vaccine records or they will need to administer required vaccines at the appointment. The place felt safe.

From the owner: What makes our clinic truly unique is our holistic approach to healthcare. By integrating…read morecutting-edge technology with traditional healing practices, offering a collaborative team of professionals, and treating each patient as an individual, we provide care that goes beyond simply addressing physical symptoms. We focus on the whole person—mind, body, and spirit—ensuring that our patients experience comprehensive, compassionate, and effective care. From prevention to treatment, mental health support to nutrition, we are dedicated to fostering long-term wellness for our patients and the community we serve. With our bilingual team we provide services as Family Medicine, Immigration Exam with vaccines, DOT Exam, Loss Weight Control and more.

This adulting life is for the birds, the birds. Thankfully this imaging location makes it a bit…read moreeasier. Appointment scheduling was super easy and efficient. Reminders up until day of just in case you forget along with the pre-paperwork completed online. Their door says open at 7am vs Google maps sites that have 8, so I arrived about 5 minutes before the appointment at 8. Got into the back a bit late, with everything else going as planned. Joan way my technician and she was so pleasant and friendly. Made the process less stressful and efficient. She gave clear directions and only had to redo one item. The changing rooms were nice with and according style door with magnets so it's not just a sheet covering the opening like other places. Even the gentlemen who did my checkin was friendly and efficient. Helped to have the prework done.

Very slow on MRI results. More than two weeks, no answers. Phone calls toARA are a waste of time…read more Waiting on hold then they terminate call . Their call back system is inoperable, also hangs up on you. Seems no is able to help the patient at ARA. Other diagnostic practices are much more patient friendly. The staff at William cannon location is wonderful but owners/ managers seem uninterested in the patient welfare.