I made an appointment in advance this morning online. It was easy. The ladies up front were…read moreprofessional and helpful. I arrived 3 minutes late. One of the women behind the window informed me I needed to sign in using the kiosk and have a seat. I did that, shortly after I was called to the window for my ID and insurance card for copies to be made. Took a seat in the waiting area and within minutes I was told to take a seat in room two. The phlebotomist came in and took my labs. The process was quick and painless. I had a good experience.

Never enough staff. JAn/Jen is rude and unprofessional. Lines are long and overall staff is not…read morecustomer friendly. Very disappointing

This is the worst healthcare provider service I have ever encountered, even after using diagnostic…read moreservices in some very rural areas and in the busiest Metropolitan areas. maybe one out of 10 service and scheduling reps even listens to your issue, but every center will drop your call after waiting on hold for 10 minutes- and I mean at exactly 10 minutes. Their system is programmed to drop you without any concern when you are waiting on hold for a STAT appt or desperate need. Completely insensitive and unhelpful. Their reports are often blurry and illegible even after requesting originals multiple times. They send faxes with blurry streaks and multiple printer lines and marks making them impossible to read. I immediately called several places in Palm Beach Florida where I had no previous services and was immediately given my choice of appointments even for a Saturday. These clinics had NOT diagnosed the beast and spine cancers that are present so they had no idea of the patients history and they were very accommodating. The pictures below of my numerous calls to ARA that were dropped after exactly 19 minutes were placed on EST when the Austin clinics were still open. I addition, when I explained to at least 5 scheduling reps that ARA had rescheduled the original mammogram where cancer was suspected more than 4 times over the past 11 months, not a single agent offered to take any extra steps for the STAT orders this time. And I called 3 different centers several times. See my photos below. Fern Lindsay

I arrived 10 minutes early for an MRI in Kyle but was refused because I didn't get there 30…read moreminutes early for a 1:00 pm appointment.This throws off all of my upcoming appointments with other providers. I had no idea that 1:00 really means 12:30. I won't be coming to ARA again if they can't honor their appointments.

This was the fastest way I every gave blood ! Make your appointment online and you are in and out…read morein less than 5 minutes ! The guy named Kirk was funny and friendly and no pain !

We ordered a urinalysis so we could see if my wife had an infection rather than making an MD…read moreappointment. The lab draw and interaction with the person who drew the labs was positive. I have been here a few times for lab draws as well. Nothing outstanding but convenient.

Walking in, the waiting room is warm and welcoming with comfortable spaced out seating and drinks…read moreavailable while you wait. The customer service & bedside manner was next level, the kind you rarely find these days and definitely won't find at Ascension Seaton (AS). We had a devastating emergency yesterday, and went to Kyle ER after a horrible experience at AS. The receptionist, nurse, doctor, and specialists they brought in were amazing to work with, and helped me to feel comfortable in such a scary situation. I am beyond grateful for the help of Kyle ER yesterday and highly recommend them.

Okay. It's a free standing ER. They arent in network with anybody. This will NOT be a cheap visit,…read moreperiod. They don't balance bill after your insurance pays them (plus whatever your portion is, under insurance). I did their detox program. While I didn't like not being able to interact with anybody other than staff (I mean, it's a hospital setting, so...), they have Roku Tvs with Netflix in the rooms, and you can sign into any of your own services. Jason and Tina in particular are amazing, but I had no negative experiences with anyone working there. I will say, if you're there long enough for a meal, it's going to be a frozen dinner that they throw in a microwave. The upside is you have an exact calorie and carb count, if that matters (I'm on insulin, I have to dose based on carb intake - they let me self administer since I'm on an insulin pump). At one point they apparently would order from restaurants, but that probably cut into the CEOs hush fund too much (joking) Thr care is great. The food is terrible (I mean... It's a frozen dinner). The bill will max out your deductible (and likely your out of pocket even on a HDHP). But they truly do care, and they've stayed in touch to see how I'm doing. Tina, Jason, if either of you see this, thank you.

My review is specifically re: the food. Im a seton employee and the food at Hays does seem to be…read morethe best out of this hospital, Dell Seton, and Ascension Seton. There are just more options, better snacks, and there was a day that the salmon even rivaled the salmon that's served at Dell children's on Wednesdays (which is some of the BEST quality and spiced salmon you'll find!!). Other things - there's plenty of parking and I like that the hospital is free standing and not too close to anything else. Makes it feel less cramped. The clinic spaces are nice too.

This is the worst hospital in the area. If you have time, go to Austin or New Braunfels…read more First off they dismiss medical emergencies. They don't send patients that are in need of ICU to the ICU until the last minute. And don't get me started on the palliative care doctor. She doesn't listen to your decision and continues to push her opinion, regardless if you're educated yourself. Overall they need to do so much better. I wouldn't go to this hospital.

Excellent place for immigration exams. Staff is very thorough and friendly. We got everything done…read morethat needed to be done. Walk in appointments but only waited about an hour and the whole thing was done in less than 3 hours. Make sure to bring all vaccine records or they will need to administer required vaccines at the appointment. The place felt safe.

From the owner: What makes our clinic truly unique is our holistic approach to healthcare. By integrating…read morecutting-edge technology with traditional healing practices, offering a collaborative team of professionals, and treating each patient as an individual, we provide care that goes beyond simply addressing physical symptoms. We focus on the whole person—mind, body, and spirit—ensuring that our patients experience comprehensive, compassionate, and effective care. From prevention to treatment, mental health support to nutrition, we are dedicated to fostering long-term wellness for our patients and the community we serve. With our bilingual team we provide services as Family Medicine, Immigration Exam with vaccines, DOT Exam, Loss Weight Control and more.

This adulting life is for the birds, the birds. Thankfully this imaging location makes it a bit…read moreeasier. Appointment scheduling was super easy and efficient. Reminders up until day of just in case you forget along with the pre-paperwork completed online. Their door says open at 7am vs Google maps sites that have 8, so I arrived about 5 minutes before the appointment at 8. Got into the back a bit late, with everything else going as planned. Joan way my technician and she was so pleasant and friendly. Made the process less stressful and efficient. She gave clear directions and only had to redo one item. The changing rooms were nice with and according style door with magnets so it's not just a sheet covering the opening like other places. Even the gentlemen who did my checkin was friendly and efficient. Helped to have the prework done.

Great service, really felt they cared. I went to the wrong location so I called to let them know I…read morewas on my way. They were very understanding and let me come. Even though I've probably had at least 20 MRIs at this point, they made sure I understood what was going to happen and that I was ok. Getting the IV was pretty painless too. This is a great and clean location.