Today we were seen by Savanah and Anna. We had shingles and they were able to help us! This was our…read morefirst time using Carbon Health and it was super smooth from start to finish. Savanah made us feel comfortable and Dr. Anna really heard our concerns. We were super please and will definitely be back in the future!

I went in for a Bee Sting that I got while playing Pickleball on Tuesday than had a delayed…read morereaction where swelling was getting worse! I had to find something quick and easy then found this Urgent care nearby! They have everything setup very user friendly on the app & online which made setting up appointment very easy and also found they were in-network with Blue Cross Blue Shield which was a plus! Parking was not a problem and once I got there a friendly face greeted you and they made the check in process easy. I didn't wait very long and the doctor on duty was very knowledgeable & personable with my care. Will definitely come back!

Excellent "processes": - upon arrival, I was given a short…read morestack of paperwork. Before I could complete it, I was ushered in. - the tech who did the work up was knowledgeable - Dr Abide examined me and I was impressed with his professionalism and patient care - upon checking out, the rep made an appointment for me for a scan. The rep also made an appointment for me for a screening at a different facility - I was given after care instructions This is what I meant by superior "processes". Each step was perfected.

They keep sending me to collections because they are sending the bill to the wrong address! It has…read morehappened twice. I thought they updated their address after the first experience, but apparently they did not.

This was the first visit for our new born with follow ups after being released from the hospital…read more The staff was super friendly and Dr. Julie was kind, gregarious, and knowledgeable without being condescending. They have special hours and waiting room for newborns to prevent the bigger littles from getting the wee ones sick. We couldn't be happier to make this our princess' new primary care provider.

We absolutely LOVE Dr. Fischer…read more She has been my son's pediatrician since the day he was born, and now--four years later--we're still with her. Even after moving to Austin, I continue to make the drive back and forth to San Marcos just so my son can remain in her care. That's how much she means to us. Her presence, her heart, and her dedication are irreplaceable. From the very beginning, Dr. Fischer has made it her mission to care not only for my son but for me as a mother. That kind of care is rare. I'll never forget one visit when my son was still a baby--I was sitting in the room, completely overwhelmed and silently crying. When Dr. Fischer walked in and saw me, she didn't hesitate--she came over, gave me the warmest hug, and comforted me like she had known exactly what I was feeling. It was a moment of kindness I will never forget. She listens--truly listens. She validates my concerns, never makes me feel inadequate, and gives reassurance in the most compassionate way. There's no condescending advice or rushed appointments--just warmth, gentleness, and care. My son gravitates to her, and it's no surprise. She's so loving, patient, and thoughtful. She remembers the little things, the big things--everything. To this day, if she's not available, I will reschedule or skip the appointment altogether. That's how much we value her. And honestly, we plan to continue seeing her until we physically leave the state. No one else compares--she's set the bar so high that I'm not sure we'll ever find another provider quite like her. If she ever left the practice, I'd follow her without hesitation. Dr. Fischer, thank you for being the kind of doctor who doesn't just care for your patients--you love them. You've made a lasting difference in our lives, and we're forever grateful. With heartfelt appreciation, Genesis' Mom

The Primier ER group was a Godsend to me when I was new in town and the Seton Medical group which I…read morehad just joined could not find a single doctor to fit me in when I was horribly ill. I thought I had a flu, and was relieved that Premier ER would see me for something like that (I thought the ER would be for broken leg or heart attacks, not a darned flu!!) I got attention right away, no wait. Turned out, I had an allergy symptoms that look a lot like the flu. The doctor was able to recognize it, tested for flu just to be sure, and gave me meds on the spot with a followup prescription. I felt amazingly better in about an hour. My Blue Cross insurance PPO covered the cost. I am very happy to have found this place in my new hometown.

They just want your credit card payment upfront to make a large payment and then send you down to…read morethe emergency room and not do anything. Biggest scam on earth. Oh thanks for your help. I will never go to another CareNow urgent care center ever again.

Good: All of the hands on staff (reception and testing staff) are very friendly and helpful. I feel…read morelike I am in good hands. Bad: Behind the scene operations are not so pleasant or efficient. It has been two weeks since my tests and they still have not been read. This morning when I called again to check I was told they have a shortage of radiologists. My neurosurgeon can't help without seeing the problem.

The worst front desk customer service…read more This was after I had already gone to the Kyle location for walk-in X-rays and was told their tech was out. That part I completely understand--life happens. What I didn't appreciate was being told that I should have called ahead to check whether they were doing walk-ins. Doesn't that defeat the purpose of offering walk-in X-rays, especially when the website says they are available? I called this location before making the additional drive and confirmed they were accepting walk-ins. When I arrived, the front desk person simply nodded at me. It wasn't clear whether she was acknowledging me or telling me to come forward, so I asked if she wanted me to move forward. She just nodded again. There was no greeting, no verbal direction, and no attempt to make the interaction welcoming or even clear. Her demeanor gave me the distinct impression that she simply did not care about the person standing in front of her. Customer service matters everywhere, but it especially matters in healthcare. Patients may already be anxious about why they need imaging in the first place. Basic courtesy and clear communication should not be too much to expect. I would not return to this location. Update: I do want to add that once I was taken back for my X-rays, the imaging experience was wonderful. Daisy, who performed my imaging was kind, professional, and made that portion of the visit a very positive experience. Unfortunately, that does not change my assessment of the front-desk customer service, which was extremely poor and is the reason I would not return to this location.

Wanted to write an update to my initial review over 6 years ago. We still love PJ. We now have…read morethree children and Dr. Lincoln (and all of her staff!) have been helpful, available, knowledgeable and kind to us as we navigate parenthood and keeping our kiddos safe & healthy. Having had my third baby during this pandemic (beginning of April) was terrifying but PJ has yet again reassured me that they are here for our family when we need them and will do so the safest way possible. Thank you, PJ.

I called to get my daughter on a waitlist to be start going here (since a lot of her friends go)…read morethey not only have NO waitlist, they also told me the only way to get her seen is to watch their Facebook page. Nice to see the employees work so hard. They should really have a more professional system in place. Or maybe they should just design filters or see how many followers they can get to like their status!

Since the transition to Ally Medical ER, we've experienced swift, effective, and consistently…read morerespectful care. Linda at the front desk followed by Schyler , Kristen and Dr. Dorai were a great care team.

The staff was beyond accommodating, very kind and helpful in every way. Special shoutout to Stassi,…read moreMayra, Clarissa and Dr. Demchur. I left feeling 100% better and they even offered a pamphlet with help for the cost. Not your typical ER!

I didn't like trying to find the place. They need a directory or signage telling you where to go…read morewhen you pull in the parking lot. They explained things at the front desk as they went through the paperwork and I liked that. They took good care of the baby and made him feel comfortable. Everyone was nice.

I was quite surprised with my experience at this location. My review is based on in comparison to…read morethe other locations and general medical care, especially in pediatrics. The nurse practitioner, Henry Salinas was professional, courteous, and possessed excellent bedside manner. The staff performed their respective jobs but lacked a welcoming approach. My child even picked up on the differential behavior. Pediatric offices are usually inviting, lively, plays music or television, and decorated with color. This environment was sterile. Hopefully this location can restructure its organization, leadership, etc., and change the service to be on board with it's counterparts.