I left a review about the lack of respect that this company shows and that they don't do their due…read morediligence when it comes to checking insurance benefits. Robert, whom is allegedly one of the owners contacted me, apologized and told me he'd have someone verify my benefits and get back with me, it's been over a week and not one person has gotten in contact with me. I don't know what kind of game they're running, but I am going to find a different DR for my husband and myself. My husband likes the DR he sees, I like the psychiatrist that I see, but I can't stay with a group that has no respect for their patients. I don't know if they just want my money and have no desire to return what they are charging from me from every virtual visit that I have or if they think I will just give up. Robert, I told you I was going to leave another review if you didn't do as you promised and have someone check my benefits and give me a call. I have all of the messages between you and I and can prove we had this conversation. I had great hope from our conversation that this would be taken care of, I am extremely disappointed. You and your company have shown disrespect to me and harmful disregard for my mental health.

I have given this group a few chances and have been let down several times. I booked my first…read moreappointment online in2024 when I was sick and was told in office that since I had not had my an annual physical with them I was going to be turned away. When I did book my physical with them they cancelled my appointment and reschedule a month out (ok I understand that things happen ) but when I went for my scheduled followup the office was closed and I was never notified. When I tried scheduleling my 2025 they called me to cancel stating it had not been 12 months from my last physical even though my insurance resets in January. Today I showed up for my appointment after being reassured multiple times over the last week that there would be a provider and today there wasn't one. These are just some highlights of my experience.

I wanted to leave an updated review because this practice is now under Dr. Maria Salinas, and my…read moreexperience with her was completely different from what I experienced before. I had been a patient under Dr. Alissa for about six years, and I was very disappointed with the care I received during that time. I rarely, if ever, actually saw the doctor. Almost every appointment was handled by a different PA, which meant I constantly had to re-explain my full medical history, diagnosis history, symptoms, and concerns. As someone diagnosed with lupus, rheumatoid arthritis, Raynaud's syndrome, and other related issues, that was extremely frustrating and exhausting. Many of my lupus-related concerns were also often referred out to other doctors instead of being fully addressed. When Dr. Maria Salinas took over the practice, I came in for an appointment because I was dealing with inflammation, pain, and lupus-related symptoms. I honestly planned on finding another rheumatologist, but after this visit, I completely changed my mind. I was actually seen by Dr. Salinas herself, and I was so grateful. She already had my history, took the time to discuss my conditions with me, listened to my concerns, and made me feel heard. One of the biggest things that stood out was that she took my past experience with methotrexate seriously. I had bad side effects from that medication when I was younger, and instead of dismissing that, she discussed another option with me, Leflunomide. Today is day five on the new medication, and this morning I noticed a real difference. Before starting it, it would usually take me at least two hours every morning just to get moving because of the stiffness and pain. Some mornings I could barely stand up straight, and the swelling, pain, and weakness in my hands made it hard to even hold my coffee cup. This morning, I woke up without that same stiffness and was able to hold my cup with no problem. Dr. Salinas was kind, patient, knowledgeable, and understanding. She also allowed me to openly discuss my concerns about how the practice was run before. She explained that she has plans to improve the practice, including hiring another rheumatologist and one PA to help with patients. Most importantly, she said patients will consistently see the same provider, whether that is Dr. Salinas, the new rheumatologist, or the PA. That alone means so much because one of the hardest parts of the previous practice was seeing a different PA almost every time. I believe many of the older negative reviews reflect how the practice was managed under Dr. Alissa, but now that Dr. Salinas has taken over, I truly feel hopeful about my care here. She made me feel seen, heard, and taken seriously, and I am absolutely staying with this rheumatologist. I am very thankful for Dr. Salinas and look forward to continuing my care with her.

I was a patient there with Dr Alissa. But when Dr Salinas took over I had 1 appt and it was fine…read more Then when I needed refills of my meds I could not get ahold of anyone for weeks, literally. I ended up going into a flare as the never got my meds called in for over a month! It was an awful experience and they never could find labwork so I have to repeat that then couldn't find the meds I was on! Bottom line, I won't go back and am warning those who are thinking of going here. I have been told that many patients who go there have the same issue of no one answering the phone and when leaving a message no one ever calls back, which is what happened to me..​

Lack of urgency, customer service for their patients…read more We've been going here for over 40 years, and their service has gone down since Dr Romanek left. I needed them to call in an RSV vaccine prescription to HEB pharmacy - I called at 8 am and when I went to the pharmacy at 140 pm they still hadn't done it. I called Happy Health and they did it in 10 minutes. I am going to be transferring my primary care to Happy Health. As everyone there from the receptionist to the doctors treat their patients like important customers. I'd give them a zero if there was a star that low.

Brought my Dad here to get his check up. Everyone here is so nice and friendly. They take really…read moregood care of him and are very patient with. The take most all insurances the office staff is very friendly. This has been our family Dr and Lockhart since I can remember which goes back to 1975. Dr. Romanik was the first doctor here then his daughter Dr. Wheeler took over the practice over the years. I have come here. My whole family has come here and the quality of service has never changed. My dad loves everybody. Here takes care of him.

Location on Oxbow has the worst check-in personel, difficult process they seem to always be…read morecomplaining during the process. Extremely long waiting room waits to see the Dr for a few quick minutes.

Dr Farra and the staff have been completely on top of my cardiac issues from the time I first saw…read moreDr Farra back in 2022. I was treated and fitted with a pacemaker with a defibrillator. Dr Farra is mindful of all my conditions and medications so that I'm not having adverse affects. Thank Dr Farra and staff.

Today we were seen by Savanah and Anna. We had shingles and they were able to help us! This was our…read morefirst time using Carbon Health and it was super smooth from start to finish. Savanah made us feel comfortable and Dr. Anna really heard our concerns. We were super please and will definitely be back in the future!

I went in for a Bee Sting that I got while playing Pickleball on Tuesday than had a delayed…read morereaction where swelling was getting worse! I had to find something quick and easy then found this Urgent care nearby! They have everything setup very user friendly on the app & online which made setting up appointment very easy and also found they were in-network with Blue Cross Blue Shield which was a plus! Parking was not a problem and once I got there a friendly face greeted you and they made the check in process easy. I didn't wait very long and the doctor on duty was very knowledgeable & personable with my care. Will definitely come back!

I have been go to Dr. Alissa for years. Him and his team have always been wonderful! They listen…read moreand understand when I have questions or concerns about my health and have always been supportive and helpful. While there are offices closer to me, Dr. Alissa's office is 100% worth the drive and I recommend his office for anyone needing a rheumatologist!

I've been seeing Dr. Alissa for 13 years now. At first I didn't care for his bedside manner, but…read moreeventually adapted to it. About 6 years ago, I had a painful hip injury (I have Psoriatic RA). While I had received several steroid injections for previous injuries from him, this injury was bad. When I called his office, I requested an appointment ASAP for an injection. That same day, Dr Alissa called me personally, to schedule an after-hours injection. I was shocked that a doctor had personally called me and that he went out of his away to accommodate me. After his practice grew, he began to use P.A.'s, which I didn't mind as I found them very helpful. If I am having an issues, Dr. Alissa will talk to me. One of the PA's actually recommended a change in my medication that was very helpful. They are always very thorough and listen well. Occasionally, Dr Alisa will pop in just to say hello and to see that I have what need. Nurse Deborah is a doll and very personable. While the office staff is not the friendliest, they do their jobs well. Once, years ago, the staff had overlooked me as I sat in the waiting room. When I finally asked if I had been overlooked, they apologized profusely, especially Nurse Deborah. I appreciated the fact that they were accountable for their mistake and I feel that mistakes happen occassionally. However, they treated me royally for the rest of the year! Also, if you run out of medication absentmindedly, you should call the doctor's office and they will work with you to get your prescription filled. The staff denies filling the prescription from your pharmacy, if you have not been for your regular check-up. My pharmacy usually calls the office for a refill, but I usually follow up with the office to address the hold up.

The staff was beyond accommodating, very kind and helpful in every way. Special shoutout to Stassi,…read moreMayra, Clarissa and Dr. Demchur. I left feeling 100% better and they even offered a pamphlet with help for the cost. Not your typical ER!

Since the transition to Ally Medical ER, we've experienced swift, effective, and consistently…read morerespectful care. Linda at the front desk followed by Schyler , Kristen and Dr. Dorai were a great care team.

Fast caring service from nurses and doctor. The receptionist when we arrived could work on her…read morepeople skills being that of a door knob. The receptionist when we left was supper nice and friendly. Got the bill and must say it floored us as it was $21,800 for only being there 2 hours.

January 2026 I had a great experience at the New Braunfels…read moreMethodist ER on 46. I was taken right back and received kind and compassionate care from Kayla and Dr. Walrath. Being on Medicare, I didn't have to worry about a bill. To register, I had to enter information onto a screen, then wait for a live person on the other end who asked me a few questions and had me sign "on the dotted line".