I purchased a fairly sophisticated alarm system from Mitchell over two years ago. I initially…read morereached out to him because I wanted more than the "2 doors and 1 motion detector" intro package offered by the national chains. Mitchell came to my home and we spent hours designing a system including not only all of the typical stuff such as door and window sensors and motion detectors, but also glass break monitors and water alarms for the laundry room and sump pump areas. Mitchell did not "sell" any of this stuff to me. I asked for it and we designed an excellent system together. The reason that I am writing the review today is because this is the first time that I have spoken to Mitchell in over two years. I received an alert on my control pad that a battery was low and I didn't know which device needed the new battery. I called Mitchell on his cell phone. He picked up on the second ring. I had the battery in a drawer and he identified the device and walked me through the battery change over the phone. This tells you a couple of things: 1. The equipment that Mitchell sold to me over 2 years ago works without issue. I literally have had not spoken to him in over 2 years because I have NEVER had a problem. My big problem today was that I needed a new battery. I'm OK with that. 2. Mitchell answers his phone. He is extremely responsive and knowledgeable. Mitchell is a good guy. He knows what he is doing and he sells good stuff. I recommend him without hesitation.

I had a security camera system installed by Michell over 10 years ago and I recently started having…read moreissues with the recording and playback. He suggested we troubleshoot over the phone before sending a technician to my house. Since the equipment is old, he had to send a technician after all. While I was waiting for the technician to arrive, I fiddled with the settings and ended up resolving the issue on my own. What really stood out to me was the honesty--both Mitchell and the technician could have easily said I needed new equipment or upgrade or unnecessary work, but instead they were supportive and completely upfront. Very fair, trustworthy, and refreshing to deal with a company that operates with integrity. Highly recommend for your security needs!

Needed locks re-keyed on a new home. Katie was lovely on the phone. I was told that they couldn't…read moregive me a smaller window than 8:30am to 5pm. $250 to come out ($125 for the service call and $125/hr to do the actual work) and that only includes ONE key. I took the day off from work and drove 45 minutes to the new house, waited from 8:30am until 5:00pm and no one showed or even called. If I ran my business like this I'd be out of business in no time! No excuses, you could have at least called!

From the owner: Hiring a locksmith can be a worrisome experience. Trusting someone with the security of your…read morebusiness and employees will never be easy, but our commercial locksmith service is here to make that process a little easier. Unlike other locksmiths, we put our commercial customers first. We specialize in installation, repair and maintenance of business security systems, such as access control, keypads, intercom systems, door alarms, master key systems and more. We also have expertise in commercial door installation and repair as well as safe & vault work! Our service offering caters to businesses and property managers alike. To learn more about our 24 hour locksmith service, click or call today!

STAY FAR AWAY, DON'T RISK YOUR MONEY ON THIS PLACE!!…read more I don't know how this location has higher reviews than the rest, but the other 2-star review averages on other pages are probably more accurate. Incompetent, overpriced, gross experience. Unprofessional technician came to "help" me program a new smart key for my car. His van had clearly been in an accident, and even standing outside the van the smell of cigarette smoke was overwhelming. 2 hours in, he left me with a key that didn't even work fully. Paid over $700 for that key, the genuine key from my dealership, with THE CORRECT programming for a key that actually worked was $500. They wouldn't issue a refund. Terrible company.

I was in a jam. My purse was stolen with my only set of car keys…read moreI called sure lock and keys, and the person that answered the phone answered my questions and told me that tom would be getting in touch with me, which he did. Tom was on time, patiently understanding my frustration with the situation. Within no time he was able to make a key from my car I not only he kept his number but when you I was telling you people about the service and how pleased I was with the gentleman that they sent over, they asked me for the name of the company since they need a good locksmith, in case of an emergency. Tom was very polite and professional, and I felt safe with him. Late at night. I hope I am never in this position again. But if I am, I know what I will be doing. I will be calling safe lock and key. :-)

Review for Optimal Lock & Security…read more I scheduled service with this company and received conflicting information from different staff members. Initially, Johnny told me they could not come today, but then his partner called shortly after and said they could. I scheduled for between 1:30 and 2:00 pm, but at 2:00 I was told they'd be an hour late. I didn't get another update until almost 3:30, when they called to reschedule. It seems like the company is not well-coordinated, and I ended up having to look elsewhere for help. I hope they improve their internal communication and reliability for future customers.

Everything went amazingly well. The locksmith arrived at my business within minutes and changed a…read morenumber of locks for me. The prices are incredibly reasonable, and the customer service is top-notch. Would definitely recommend without reservation.

installed an alarm system in our home. We feel so much safer. Stay safe security was so…read moreprofessional and well worth our peace of mind

From the owner: Staysafe Security Systems Llc is an authorized Alarm.com Service Provider, offering a wide range of…read moreadvanced security solutions for homes and businesses. As your local security specialists, we provide a variety of state-of-the-art solutions, including security, video, access control, intelligent automation, energy management, and wellness solutions. Let us help you protect what matters most with our professionally installed, industry-leading Alarm.com hardware and technology.

If you enjoy the owner swearing at you on the phone, being unprofessional and disorganized this is…read morethe company to go to! The famous Rob, can't seem to give a time frame of when he will be able to fix the alarm system. He just says "he will be over at some point during the day" as if people don't have lives. We were told that "clients like us are not needed because the company makes no money off of us". P. S. This is all because of a battery that needed to be changed. Best of luck!

Real Great Alarm Company! They Make Know You Are Safe And Sound In Your Home!!!read more

Karim was easy to work with, reliable and delivered a great system at a great price. He was the…read moreonly one who I met with who didn't try to over sell me. He figured out how to set up my system to my TV so I didn't need to add another screen. He also stayed and troubleshot a settings issue so that it was working perfectly. Now I have the ease of mind of security cameras as well as not over spending or feeling taken advantage of. I highly recommend working with Karim.

I had the pleasure of working with Karim throughout the scheduling and installation process…read more He was extremely thorough and an overall pleasure to work with on top of the great work that he did installing our security system. Karim went above and beyond by taking the time to explain to me why placement of certain cameras made sense in certain locations, and he also took the time to teach me how to use the system and even troubleshoot and answer my handful of questions. Overall, it was a pleasure working with Karim and I couldn't recommend him or this company enough!!!! Thank you again, Karim !!!

Let me start by saying this is the most reliable and honest security company I have ever…read moreencountered, Andre is a very stand up person, he is nice, fair, soft spoken, on time and will negotiate a very fair price, and does absolutely the best work ever, I highly recommend True Defense Solutions for all your security needs, I promise you will not be disappointed or discouraged, I was skeptical because I found this company on Yelp, best decision I ever made, now, I also have a very reliable security team for all my security needs, Thank you Andre, as you have made me and my husband true believers in honesty and integrity, it is our pleasure to have met you and used your services, I wish I could give far more than 5 stars. Thanks M & J Holland

Andre and Travis did an amazing job upgrading all nine of my cameras. They removed all the old…read morewiring and upgraded me to a digital system -- work that many others refused to take on. They were efficient, fast, and open to collaborating on wire placement. Both are extremely knowledgeable about security systems, and I'd highly recommend True Defense Solutions to anyone looking for reliable home security services. The value we received was excellent.