The worst customer service ever!!! 1. First strike. Had a mammogram scheduled at their Camarillo location. Showed up only to find out that my app was cancelled due to the sick technician and it was rescheduled. Errrr.... how about letting me know?! 2. After having a mammogram and getting an abnormal result they called me and told me that they have to schedule an ultrasound. Ok... 2 months wait time (!!). The day of the app. I called in to reconfirm it. All is good, nobody mentioned anything to me. I show up at their Oxnard location just to find out that they don't have my doctor's order for the ultrasound and now they are unable to do it. Wait... what?! "Yeh, we tried to call your doctor's office on Friday and he still didn't call us back". But... it's 3 pm Monday now! Why NOONE called me, if you are unable to obtain proper paperwork for my visit!! Now I have to reschedule my ultrasound app again, with another 2 months waiting period. That is 4 months delay in medical care due to their negligence and lack of organization. Worst service ever!!! read more

Never thought I'd leave a review for a radiology office but here I am! I went to suite 155- the women's center. The front desk lady was very pleasant and nice. The main reason I'm leaving this review is because of Dana. She did my ultrasound and was absolutely wonderful. I was nervous and she talked me through the process and explained everything and made sure I was ok throughout since it did take quite a bit of time. Most of the bad reviews on here are from people that don't schedule appointments and expect walk ins, or have issues with their insurance. I went to the St. John's location previously and wanted to try this location instead since that one was very busy. Thank you Dana your kindness was very much appreciated! read more

Have you ever had an abnormal mammogram and been told that you might have cancer? Well, I have. I was contacted by Rolling oaks radiology in Oxnard and told that my mammogram was abnormal and I needed to come in for a diagnostic mammogram to determine what steps needed to be taken next. As I sit in the waiting room, nervous, frightened, and doing everything I can to hold it together, the two receptionist were laughing hysterically about a patient that left earlier in a huff. Slapping their knees, leaning back in their chair, open mouth laughing as loud as they can, at one point I even see her take my chart and put it near her face and over her head while she's laughing hysterically. This was the most uncomfortable and unprofessional environment in the diagnostic process of determining if you have cancer. In the waiting room I was with an elderly woman with a scarf on her head, frail and staring at the floor,. There is also a teenage girl with a head scarf talking to her mom saying she hopes her x-rays are clear this time so she doesn't have to go back for more chemo. Not only was I waiting to find out if I had cancer there were two people in the waiting room that were fighting cancer and this was the environment we all had to sit in. There should be some type of professionalism in medical offices, when people are dealing with life and death matters. I will never ever set foot in this place again, and I urge anyone who needs diagnostic imaging to go anywhere else but here. read more

Let's me start my saying if I can rate a negative number I would! First of all you will be on the phone for at least 40 minutes trying to schedule an appointment! Second they will schedule you for the wrong request by your doctor and cancel your appointment last minute. I've had to take so many days off at work for nothing. They are very disorganized that they don't even know what exam I need! I tried expressing my frustration with them only for them to hang up on me. Avoid this place if possible! read more

Totally divided on the level of assistance I received here. One lab tech was difficult to work with. I finally found a good one but I had to make an extra trip from the northeast San Fernando Valley to Oxnard read more

Worst place to get scans. They will commit fraud to charge you for services or items that were not provided! The front office staff are so inexperienced they try to shift the blame to "that's what the insurance company is telling us" but it's their responsibility to ensure the right charges are applied to what is actually being administered. Total unprofessional incompetence. read more

We were given different appointment time each time we called.we received a call night before and also given a different time. We arrived at the the time we were asked to be there, and were then told after waiting 30min that the appointment was to be at 1:30 . Extremely bad customer service which is required at radiology places due to the fact that people are usually not well to begin with. No tactfulness at the front desk either. Very sad to see that people cannot get the accurate information they so desperately deserve when. Please do better!!!!!! read more

I'm not sure about the imaging.....but I am sure that who ever is in charge is brain damaged. I have spent 10 days trying to get scheduled for x-rays and a ct scan. I have a special situation...The VA is paying the bill, however, I can't get the person who called me on the phone. Their phone tree starts with one number with a 3 minute list of choices, every time I get transferred the phone tree messaging starts all over.. Worst company I have ever had the misfortune to use!!, read more

Professional and caring. I like that they have flexible hours. I really dont nabe much to say. read more

Rolling Oaks Radiology - Oxnard - Radiologists Near Me - Oxnard, California

My rating is based on scheduling that is taken care by someone not in Oxnard.I recommend you get personel familiar to which procedure can be done at each facility. From urgent care we call to schedule an appointment (non contrast MRI upper chest collar bone area). First available date today 10 May and 90 minutes before the test we get a call that oxnard can not do such test. We were told that next available date is 21 May (sunday?) at thousand oaks. I guess urgent doesn't mean anything to you. read more

I was told it would be an hour and a half wait when I got here ( they don't take appointments) and it's been TWO HOURS. I checked in at the windows and they looked me up and said "they'll call you. " I said I've already been here two hours. She replied "yep." No apology, no sympathy, no compassion. Very unprofessional. read more

Note of recommendation. Reduce the eco in that building, it's hard to hear what the people at the desk is saying, when the person next to you is also talking and it ecos like a cave in there. Also, when making an appointment over the phone, please recommend that if they have an accent, to speak slower to understand what they are saying in English. read more

Idiots! 3 strikes and I have not had anything done yet. Strike 1: Their auto dial computer gets my doctors order and starts rapid firing my cellphone and maxes out my VM. I was out of state in meetings so I sneak out to tell them to stop. I am told they can't stop their spam calling me until I have an appointment (Against the law). I let them know I have little time and to please quickly make ANY appointment. She starts going line by line making me verify everything they have in their files. "Can't we just make an appointment so your computer stops spamming me?" She breaks into a 2-minute lecture on how accuracy is important. Eventually we get through it all and I had an appointment. THEN, they send me emails demanding me to go on their website and AGAIN verify everything. Strike 2: I show up as requested 1.25 hours early because I was told there was prep work for a CT scan. They ask me what they will be doing for me. "I am not a doctor, didn't you have an order before you contacted me to make an appointment?" Apparently, they could not find it and had to call the doctor, which they never let me know if they got it or not. Strike 3: After sitting for 1.25 hours without any communication, or prep work, it is the time of the appointment. Someone else walked up to the window and asked how long before they get their CT scan. They were told about half an hour. I walk up to the window and asked when is my CT scan, she says about half an hour. "Wait, if the person before me is half an hour, then I could not be half an hour?" I told her they "lied" to me about how early to be there and just "directly lied" about what the wait time would be. They agreed to cancel the appointment. Apparently accuracy is only important concerning the people they intend to bill. The very sad part is that it is probably more work to change companies then to make a new appointment with these clowns. read more

They called me and said my provider wanted to have a procedure done and asked if I wanted to make an appointment. I followed the recording pressing buttons for a nuclear scan to be done. Was waiting 2 minutes and then the phone went dead. This happened 4 days in a row. I went into Rolling Oaks on Rice to try and make an appointment and they said I'd have to call the same number. Absolutely the worst customer service I've ever experienced. They need to have an employee call this number and see how many days it takes to get through and talk to someone. They will feel my pain. If anything happens because I did not have this procedure done my wife will be contacting our attorney for legal action. read more

I had an MRI today, and I was extremely nervous and anxious about it because I get claustrophobic very easily! Karl the technician was so sweet, and patient with me. He talked me through the whole thing and made sure I was comfortable at all times! Thank you Karl I appreciate you! read more

Absolutely bad customer service!! After talking to the receptionist, I get a automated call just to confirm. The call hangs up so I call just to reconfirm my appointment just to be told there is no appointment booked. Like I just talked to the receptionist a week prior just to be told no. They then proceed to tell me there are no available appointments until next month and they had a bad attitude after they were inconvenienced by my phone call. They are extremely unprofessional and told them I no longer want to do any business with them. STAY AWAY!! WASTE OF TIME AND UNPROFESSIONAL!! read more

I was given an order from my dr this morning to check out a suspicious lump for malignancy. I've been on the phone over an HOUR waiting for somebody to pick up and schedule this procedure. I'm utterly terrified but since my Dr. wrote the order for RO I don't think I can go elsewhere. They are seriously understaffed and give zero f's about patients. read more

Be aware, fraudulent billing practices. I was fully covered, my insurance paid them in full, I paid my copayments but they kept sending bills and sent me to collections. read more

Rolling Oaks Radiology - Oxnard - Radiologists Near Me - Oxnard, California

Had to do a scan fasted, drove 35 miles because this was the only location that had an appt for an urgent scan From midnight I was fasted and got to the facility on time after waiting for 15 minutes they called my name that they are running behind about half an hr. Not mentioning that I was fasted for too long and I had to run back to work They don't even apologize, if they didn't charge my card for the test and didn't come all they way from another town I would of just walked out I don't recommend this place at all read more

I really thought I'd had every complication possible trying to get an MRI here. Problems will billing, the machine breaking and now approvals. If you made the appointment weeks ago, why do they wait to get approvals, then wait for you to arrive to tell you, sorry no text for you today read more

I would give this facility and their staff a zero rating if I could. I have had to visit this location twice now because of a lack of availability at the Ventura office and both times I have walked out without completing my appointment. The staff is terrible and they are less than friendly at the same time. On this most recent visit, I waited in a line for more than 5 minutes and when I got to the front the woman scolded me for being late. I would avoid at all costs. read more

My mother has been to this location several times and raves about how amazing Ruby is at her job. She said that Ruby has exceptional customer service, is very knowledgeable and goes above and beyond for the patients. In addition, she said that Ruby is pleasant and makes the experience a positive one. Thank you Ruby for taking good care of my mother. read more

Linda at radiology department was sweet and made me feel completely during my ultrasound:) great staff thank you! read more

Rolling Oaks Radiology - Oxnard - Rolling oaks - Radiologists Near Me - Oxnard, California

They sent me a notice saying I needed to come in for a follow up mammogram. When I called to make the appointment I questioned them as to why and they assured me it was necessary according to my doctor. When I arrived for the appointment almost 2 weeks later they told me they didn't have authorization from my dr for the mammogram. They then called my doctor and she said there were no orders for the follow up and they sent me on my way. Big waste of time. Very unorganized and the right hand doesn't seem to know what the left hand is doing! read more

I understand this is COVID and am trying to be extra patient, but seeing previous reviews and my own experiences (pre-COVID) with Rolling Oaks, I don't believe this is a unique experience. This time, I have had many back and forths trying to get an MRI over the past month or so. They don't make an effort to help or guide, they gave me the wrong fax number at one point and I had to have records re-sent, I've experienced rude staff members over the phone. I would not recommend this site at all. read more

I was scheduled for a chest x-ray and there was a mix up between the doctor's offices relative to the paperwork. The wonderful receptionist went the extra mile to straighten it out and moved me through their busy day with the utmost efficiency. The tech was just as courteous. Thanks again! read more

For Xrays they do not do appointments. Walkins only. I was initially told it was a 1 hour wait which is long to begin with. In reality I waited more than 2 1/2 hours. The xray itself took less than 5 minutes. Not sure where the holdup is. But if you value your time find another xray location. read more

I had an appointment scheduled for 8:55 it's now 9:42 they said there was a problem with the script instead of calling my doctor to resolve the problem they took people who had appointments after me and just let me sit. HORRIBLE Customer service NO customer service. I would suggest going to anther state for health care read more

Bad experience. Scheduling did not ask for previous X-ray records and I was unable to keep my appt. The office in Oxnard has no training in dealing with patients and manager seems so lost when I ask for help. The staff were not courteous or polite and I had to sit in there waiting area calling my dr for documents that should been allready provided. much needed training and better management ! read more

Zero stars. The worst I have ever experienced in every way. Scheduling, customer service.. I have never seen a place be so incompetent in every way. Steer clear of this Oxnard location. read more

I never received a call or message for rescheduled appointment. I wasted time, my caretakers time, and for nothing. I'm just very sad no one cared to call. I have really bad anxiety and wasted my medication and didn't even get a notice. I don't matter Now I have to wait another 2 months for a new appointment but will this be cancelled again? read more

Definitely recommend. Went yesterday for a second, more in depth examination of an area previously tested using standard methods. The stakes felt high & I anticipated the wait for results to be stressful. However, the radiologist gave me the results, before I left. That was a first, empathetic and kind. To say I'm appreciative doesn't cover the gratitude I feel. read more

They have canceled on me twice in one week ,once three hours before the appointment and the second time 30 minutes before my scheduled appointment they called as I sat in their parking lot . This is the first time I've ever had an issue like this with any medical exams or scans . I find it funny how most Dr's charge you if you don't give 24 hours notice for a cancellation yet this place has done it to me twice in one week. Ok so my technician Nikka was awesome she was very nice and helpful with my grumpy self after last weeks scheduling issues , and she is the only reason for me editing my review read more

Days before the imaging was to occur, they called me to have me come earlier than scheduled because their technician had some issue. The morning the imaging was to occur, they informed me that they ordered the wrong imaging that was not authorized by insurance so I would have to reschedule. When I let them know that I took the day off of work and the location they wanted to send me to was not in the town where I work or live and I took the day off of work for the imaging, they checked and said I could come in and get the imaging done. After I came in, they said they told me I would need to reschedule because they did not know how to proceed with the authorization and test scheduling not matching and they would contact me to do so. Though I took off work and came in for nothing, they offered nothing to make up for their mistakes. read more

Deanne, the technician who performed my Mammogram, was AWESOME! She was friendly, professional and made my experience today as pleasant as possible. I highly recommend Deanne! At the other end of the spectrum, however, was my experience upon arriving at Rolling Oaks in Oxnard. The female at the front desk was UNfriendly, UNprofessional, UNcaring and aloof. I found myself thinking that if she were my employee I would have a sit-down with her ASAP; I would NOT want her to be the first person seen by patients (many of whom are already feeling anxious) arriving for their appointment. I give Deanne five stars; the female at the front desk one star (only because the scale goes no lower). read more

Worst service ever!!!! Went in as a walk in xray was told a 40-1hr wait after checking in to see how much longer after the 1hr mark was told it was still another 1hr or more before i was called in horrible service. read more

Negative stars is not possible but this place deserves NO STARS for extremely bad customer service & follow-up. My wife was scheduled for an MRI with the morons that work here and was sent a confirmation e-mail which included a telephone number to call upon arrival. We arrived 20 minutes early and we called the numbers provided by email which connected to Thousand Oaks. TO staff kept trying to transfer the call to Oxnard but no one picked up. TO staff confirmed the appointment but said we needed to talk with the Oxnard MRI department. The email we received instructed us not to enter the building but to call first. However, that's an effort in futility as no one answers in Oxnard. Finally, we just went in and were rudely told by the receptionist that we were late by 10 minutes so would have to return later in the evening. I tried to explain the redundant calls and no answer but there was an entire lack of empathy on the receptionists part. We are NEVER returning here for any diagnostic test, this place is shodily run by graduates of the University of Stupid. To top it off i was informed that my doctors office telephone number and address was wrong because these people said my doctors office had closed and the building was abandoned. Really stupid because my doctor is open for business and treats sports teams from all of LA..but yeah, the morons here can't figure that out!!! If service is that sloppy and slow I cannot imagine their diagnostics are accurate. Take a pass on this place if you value your time and accuracy of results! read more

Rolling Oaks Radiology - Oxnard - Front door for Morons at Rolling Oaks - Radiologists Near Me - Oxnard, California

Called to make an appointment for my infant due to her being breached but apparently the supervisor has to make the appointment. I've called about 4 different times and was hung up on twice, the third time was told someone would call me back and the fourth time was told because she's an infant the supervisor has to call me back. It's been about 3 weeks since that call and nothing!! I would definitely recommend Palms Imaging center I walked in and made an appointment no prob. read more

The staff submits insurance requests the day before your appointment and then calls you the day of your appointment to tell you that you insurance request was "denied".  They did this to me four times in a row.  It's been over a month now and no MRI yet.  I will never, ever use them again.  Their process is extremely messed up.  It's almost like they want you to pay out of pocket.  Worst experience with a medical office ever, and because of them my diagnosis is delayed over a month. read more

Terrible telephone customer service; put on hold for 6 minutes, all I needed was an answer to what I'm certain was a simple and likely often asked question; receptionist never returned and the hold music rolled over to a ringing telephone that was never answered. I just hung up. Called back again today 7/5 and had a very good and professional experience with scheduling person. read more