Walking in on a warm autumnal October at noon, I was able to easily park at this facility. I came…read more20 minutes earlier than my appointment as I anticipated paperwork. Arriving all the way from Orange County, I thought I would give the imaging centers in Ventura County a try The office was extremely easy to find being in suite 120 at the intersection of the hallways, basically the center of the building. As I opened the doors, the interior seem spacious with inviting interior decorations. I am typing this review as I sit in the waiting room. The paperwork for me took about 5 minutes to finish as it was rather straight forward. The staff seem kind when they knew immediately who I was even as I was a new patient based on my appointment time. The ultrasound technician was extremely nice and courteous, having over 15 years of experience. The ultrasound experience was efficient as can be as I was comfortable, yet he was able to take a lot of pictures both ventrally and laterally with his ultrasound wand, with the right amount of pressure without it hurting. The ultrasound gel was warm and much appreciated it. The small talk was brief and enjoyable as I remained pretty much quiet throughout the entire procedure except holding breath when he says so. Afterwards, I returned to the office where I was able to reschedule my upcoming chest xray appointment with Stephanie. She had excellent customer service and was very polite. She even let me prefill a form so I don't have to fill it on the day of. Overall, I got my results back the next day. Instantaneously. I don't know about the other reviews on here but this has been the most pleasant experience I've come across in imagining. Coming all the way from Orange County. I look forward to my next appointment! Update: Amber, the x-ray technician for my chest x-ray was extremely skilled. She helped me remove my necklace, was very courteous, polite, positive, and radiant as she took my x-ray in an efficient manner. It literally took 5 minutes. The front office staff was also in the festive spirit with Halloween attire. In conclusion, this diagnostic office is probably the best office I have ever visited in my life! (And I've been to a lot of medical offices as an EMT).

I am conflicted writing this. I will say that this place is very clean and well kept. Scheduling…read moreand customer service was fine on the phone and they were nice in person however I came and brought my father, this is where 3 stars is. The front check ins consist of 2 small sections, 1 has 2 front ladies with computers next to each other where you check in and stand up. The other small section to the right has another person with a computer and for someone to sit down if needed. However the section with 2 people you are literally standing next to another patient, me and my father were checking him in standing next to another patient as she was checking in. I attached a photo for reference. During check in, they did state they would ask a few questions, I did not think too much of it till they started asking him about his medical condition, past medical treatments, his current medications and history OUTLOUD. I got uncomfortable after a while and asked to complete it myself, why are we speaking this out loud? Is this not against HIPPA? They give patients registration forms to sign with a clip board and have them sit down... why not let your patients complete the medical questionnaire?! Why should patient standing next to us hear his current diagnosis, medication and current and past treatments especially if its super sensitive to him. My father and I noticed that after he mentioned specific words regarding his personal life, the patient to our right kept looking over. Again the answers themselves were sensitive and I don't feel my father got the privacy he deserved. After we left my father was really not happy with that and neither was I. He did NOT feel his information was private despite how many people are in the room or not, why does he have to say it outloud? If management is reading this, as a worker in the healthcare field myself... I would suggest patients answering that themselves on paper as this info is private. No matter if people stand next to each other at check in, we can hear everything here in the waiting room chairs. Other than this, I will say this place is very clean and nice and well kept.

June 2025 I've been meaning to write a review for sometime, unfortunately I got sidetracked…read more Initially there was a glitch when I showed up for my appointment, however the gal at the front desk arranged for me to go directly to Rolling Oaks at the St. John's location. Once there I received excellent care. *Isabella / mammogram *Rose & Lydia / bone scan *Rene, I believe she was the tech who saw me afterward: I recall reviewing her computer screen w/her. I opted for the EBCD out of pocket test, not just as an extra precaution, but to hopefully drive the cost down making it more equitable for everyone. Perhaps this precise AI test is what we were reviewing together. Grateful I'm finally circling back to leave a good review, as a previous brain scan at this facility was less than desirable. I will say however, in regard to the MRI review I received conscientious follow up.

Ok so I had to come back as this is closest to my house and I must say ... service has improved…read more I have been dealing with a lot of health issues and I had been traveling to Thousand Oaks to avoid this place. I needed a CT with contrast and I had the most caring tech . He quickly put the IV catheter in and checked how I was doing often . He was so respectful and kind. I did get a little sick after the test and made sure I was ok. Receptionist / office staff were also nice . Overall I had a great experience during a test that is pretty nerve wrecking for me.

Twice I was scheduled for a mammogram and on both occasions ( after leaving wort) I was told as I…read moreattempted to check in that they had called me to say there was no technician. On neither date had I received a call despite having verified my phone number. I will not be trying a third time--or ever.

I had a delightful experience my first time to this location. Came in the morning, waiting room was…read moreempty and quiet. Was in and out of the building in a hour or so. Everyone is polite and thorough in explaining paperwork and the procedure itself.

I've been a patient of The Thermography center for years. I originally found them when I was…read moresearching for a gentler screening option. They have always been caring and helpful during and after the appointment. If I ever have a follow up question, they get back to me right away. I should also mention that the office is always clean and comfortable.

This is an excellent faciality - I ended up breaking my wrist and hand three weeks ago and was…read moredirected to come to Ventura Orthopedics by my primary care physician to have my wrist casted. There were many patients in the waiting room, and I had come in unannounced. The two people that arranged for me to be seen immediately were Maria and also Luz. They were fabulous and saw how bad my wrist was swollen and went out of their way to make sure I was seen that day. This was later in the afternoon as well on a Monday, so I was so grateful to them both as I was upset and concerned about the broken wrist. I was seen by a wonderful Physician Assistant Emily Sim who impressed me with her warmth and understanding and knowledge as she spent time with me and assured me that all would be fine, and I would be put into a cast for healing. This place is fabulous. Truly fabulous. Thank you again Sincerely, new patient, Kerri Standing

Charge for appointments they messed up on. They made me get 2 MRI's because they sent the order…read morewrong which caused me over 1k. Money hungry and Docotors barely see you for 5 mins just to give you medicine on a server problem you have. Won't ever take my child here. They just want your money.

They are not on time. Be prepared to be seen 45 minutes after your scheduled appointment. Also, it…read moreis really difficult to get an appointment. It took me more than a month just to get one. They are understaffed.

Multiple phone calls made to schedule xrays and MRI. Only able to make appt for MRI. Runaround…read moregiven to schedule xrays. I'm in the medical field, and after 10 phone calls, transfers, emails and getting disconnected I gave up. Good luck people!

This place has top notch doctors, very thoughtful and thorough. My only recommendation is that the…read morefront desk personality be warmer with patients . Her personality can be strong and direct. It's what I noticed when I went in . Temperature was quite cold in the waiting room as well. Other than that, you're in great hands with the doctors here .

Nurse Blanca was extremely rude shushed me and my son when we were trying to talk to her plus in…read morethe manner in which we were shushed horrible bedside manner she would not listen to me asking the same questions that I would have given her answers to already Dr. Was nice Nurse Blanca was horrible!!

Love Grossman Imaging. It's only place to go for Mamograms…read more Unfortunately, they've been bought out by Rolling Oaks - which is an assembly line process - paraded around without your bra experience. Grossman they have you undress and stay in room with equipment. They are gentle as they can be. Hoping they change the vibe and philosophy of Grossman.

This location does not take thr same insurance as the other location. The scheduler does not know…read morethat. If you need an ultrasound done, they will schedule you and call you a few days later saying you were either double booked, or the ultrasound tech is not in that day, or that you were scheduled in a room that doesnt do ultrasounds. Then they will reschedule you for two to three weeks after your initial scheduled date. This has happened to me three times with rolling oaks radiology. It is unacceptable. They say they do more mammograms now than ultrasounds. Their schedulers are not in house and are not reliable.

Been here a few times for my annual mammograms. I really like this location!…read more In and out real quick! Love the staff here! The gals at the front are sweet and the techs are great too! Highly recommend!

Note: This is a review of the front office staff of the women's health (mammogram) front office…read morestaff only. The general front office staff downstairs were great: friendly, smiled, looked at you when speaking. The woman in the front office on the 2nd floor (for mammograms) is so rude I am actually sitting here in the waiting room writing this review just to feel better. She does not look up from her computer when speaking to me. No smile, no eye contact, nothing. She just gives me orders without even looking at me or taking her eyes off the computer. Gives me paperwork, takes my paperwork and nothing. No "Someone will be out to get you in just a moment" or anything. While I sit here, one of her co-workers comes by to talk to her and they sit and laugh and talk so I know she can be personable yet chooses not to. Meanwhile, one of the x-ray techs - the one who does the bone density - makes a call from an alcove near the reception desk and proceeds to give a patient's personal info and history while the whole waiting room can hear. She stated the patient's name and read her responses to her questionnaire. This has got to be a HIPPA violation. I'm still waiting because I need the mammogram, but this place is awful. I am so bummed Suggestion: Have upper management, someone they do not know, go in for bone density and mammogram as a patient. Or have reception give patients a customer service card to leave in a box when they leave.

Everyone there was so nice. They took very good care of me every step of the way. I highly…read morerecommend them. Their concern for me was genuine.

Stay away they billed me incorrectly for almost $4k and then told me I need to fix it because they…read moredont contact insurance companies.