Twice I was scheduled for a mammogram and on both occasions ( after leaving wort) I was told as I attempted to check in that they had called me to say there was no technician. On neither date had I received a call despite having verified my phone number. I will not be trying a third time--or ever. read more

I had a delightful experience my first time to this location. Came in the morning, waiting room was empty and quiet. Was in and out of the building in a hour or so. Everyone is polite and thorough in explaining paperwork and the procedure itself. read more

I dealt with somebody named "Jasmine " 3 years ago what a nightmare!! She was horrible! I was just trying to schedule an appointment and she turned it into a personal attack on her!! Wow what a difference disaster of a woman! I rescheduled with Palms imaging which is way more professional!! read more

Dr. Grossman and the team are fantastic. The billing department has been so efficient and great customer service all the time. I highly recommend. read more

The whole experience was outstanding. I was called a few weeks ago for an appointment. Everyone I spoke to was most professional and helpful. I did speak to the financial advisor to ensure any costs upfront. No issue getting an appointment that met my schedule and found out all vital information needed to get my procedure done with ease. There were a few follow up reminders that I appreciated. Great job coordinating everything. The building was clean and had adequate parking. The facility was very clean and they are definitely setting a high standard for COVID care. The bathrooms were very clean, as was the waiting room with proper distance for visitors. They had a large screen TV on the wall with a good movie which helped pass the time. Nancy is the lovely lady who assisted me. She was super friendly, and helpful, pleasant and caring. Nancy does a great job dealing with front office procedures and was really amazing on the phone with other calls. It's a busy office but appears to run smoothly. Jan was the technician who performed the procedure, she was so nice and knowledgeable. Explained everything about the procedure and really made me feel comfortable. You can tell both of these lovely ladies really love their job and care about the patients. I highly recommend Grossmans Imaging of Oxnard, definitely will use them again if necessary! read more

I went in today for a 3D mammogram and I will say, the front office staff was very friendly and helpful. Evelyn was my technician and she was so professional and very helpful, explaining each image position. Evelyn was friendly and I was so impressed with her positive attitude, she made me feel very comfortable in what could be viewed as a unwelcome uncomfortable appointment. I remembered to get her name as I left the office because I wanted to acknowledge Evelyn and the front office staff for their warm and welcome attitude. I will definitely look forward to my next appt at Grossman Imaging Thank you! read more

Very friendly staff who makes you feel safe and comfortable. I would definately go back to them for my yearly check ups.

Today's mammogram was an easy experience. Evelyn, the technician, walked me through it. She was patient, and extremely respectful. Her instructions were clear. read more

Was referred here by my doctor for an open MRI since I suffer from claustrophobia and panic attacks and required an open MRI that my doctor's office doesn't have. First their COVID19 safety protocols were impeccable and I felt very safe. The ladies at the front desk were very friendly and helpful. I was lucky also that I was able to get to my appointment 45 minutes early (I arrived an hour early since I was self sedating and need time for the meds to kick in). The tech that preformed the procedure was great! She was very sweet, knowledgeable, professional and made me feel very comfortable. I'm sooooooo glad I drove all the way from the valley to come here and I would do it again in a heartbeat if I ever need another MRI. I'm beyond impressed with this facility and I'm not sure why they have so many negative reviews. If they had problems in the past they sure don't anymore. Don't think twice about coming here, make your appointment and you won't be dissatisfied. read more

I had an MRI scheduled here about a week ago. The waiting room was very nice. Flat screen with a recent movie playing. Not too crowded. They knew that I would have to wait a while so they gave me the option of going a block down the road to their other location. Once there I was quickly taken in and scanned. The staff was courteous and humorous. read more

I want to acknowledge Marianna(spelling?) for her professionalism and for her personable demeanor. She succinctly and clearly explained every step of my recent arthrogram procedure, and I wanted to take a moment to applaud her and show appreciation for her excellent work. Regards, D. Stone Somis CA read more

I was so nervous going to the Doctor for my appointment. The staff was so kind and caring to me. They made the whole experience seem easy . I so recommend this place to anyone needing any Radilolgy Exams. So much more efficient and caring than Palm's Radiology. The Doctor at Grossman's came to find me after my exam and explained the whole process to me. They do not make Doctors like that anymore!!!! read more

I walked into Grossman Imaging to retrieve a cd for my doc. Irene was so helpful and she got it done for me. She was very nice and greeted me with a smile. Have a happy day Irene. You made my day a great one too! read more

I had to find a new radiology place after not liking the previous one in Thousand Oaks. Grossman has been great so far. Make sure you know which office you are supposed to be in. The whole staff is great starting with the scheduling lady. They are not as busy as other places as far how soon you can get in. Keep up the good work! read more

Horrible experience! As much as I contemplated on posting this review I had to! I took my 92 year old Father ( requires a walker, hearing aides) with my 20 yr old son to assist him as he has medical concerns. When he was called in the tech (Roxanne) would not allow my son to assist; I explained to her that he can't hear and only speaks Spanish, as much as I tried she denied me any access and took him. I cldnt sit still, I was furious I requested to speak to manger and she was very kind; after I explained she very much allowed us to go to my father. She apologized for the ignorant tech! As he needs help w/ putting on his shoes. He was going to have several x-rays ( over 1.5hrs) as the horrible Roxanne girl opened the door to where my father was she sighed and was upset! She had the audacity to tell me "he wears hearing aides .. She obv. Didn't listen to me when I told her that nor did she even bother to read all the paperwork one is given when you arrive. She complained that he was a little slow, My father has ' neuropathy' and has 2 plates in his hip that he broke 4 yrs. ago. At this point my son went in to help my father change and help him get on the table. I immediately called Joanne / Ann in Ventura I was in tears, I explained what had happened- as I can only imagine how she was treating him b4 my son arrived! My father said "she doesn't like her job" and told my son 'make sure when you go to university you have career in what you enjoy best, unlike that woman'. Joanne drove to the Oxnard office to meet me and apologized on behalf of Roxanne. While she tried to make it better, I will never return to that office! I had a bad experience in Ox. Office yrs ago so I wanted to give them another chance never again! I've had good experiences in the Ventura office. I know she was spoken to, but it didn't take away what she did; I wondered if this is how she thinks she can treat ox. Community like this bc we / they usually don't complain! But she ran into the wrong person. The ladies at the front office were so kind, apologizing and comforting explaining that her behavior was unacceptable. read more

They give you a check in time that is 30 minutes before your appointment time. They clearly don't value their patients' time. I recommend showing up about 15-20 minutes after the time they give you so you don't waste your lunch break or work time in their waiting room. Suggest going somewhere else if you care about your time. read more

I hauled my moms's bags upstairs to second floor, only to find out that the bathrooms require a access code to enter. I was figuratively pissed, not literally. The Only open office in the 2nd floor gave me the access code to the men's bathroom. I reported back to the medical asst. at the front desk. She was clueless then offered to let me use the bathroom in the office. Thanks read more

Grossman Imaging Center - I Schlepped all these bags to the second floor bathroom - Diagnostic Imaging Near Me - Oxnard, California

1st time....Showed up to an appointment I scheduled out of town (Loma Vista location) for my son and would not be seen because his orders weren't in the system. I had already spoken to his doctor's office and the orders had been faxed over a week prior. Nobody called before hand to tell me the orders weren't received. (I even rescheduled the original appt. to one I made a week out, so there was plenty of time for this not to happen) 2nd.... I had to obtain the orders from my son's doctors office before they would reschedule, not Grossman. They said it was now out of their hands and if I want to reschedule I would have to get the paperwork and submit it to them. 3rd.....Finally got the appointment and showed up on time. They told my son that due to his large shoulders they could scan him a different way and would go speak with me. The guy never spoke a word to me, instead told the receptionist to reschedule him for another office! And to call the next appointment to come in now. As the next appt. was the last one for the day... I called to speak with someone to complain (just so this doesn't have to happen to someone else) and the staff wouldn't transfer my call to someone else! Needless to say we will not be returning to Grossman Imaging. read more

I had a suspected torn ACL and was desperate to immediately get an MRI so my surgery wouldn't be delayed a week. They didn't have an appointment available, but they stayed open late to take care of me the same day I called. Actually, I came in 90 minutes after I called! Completely professional. The results were invaluable to my surgeon. Yes, I had torn my ACL in two, which the images from GIC clearly showed. read more

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I just called to make an appt. With the scheduling department. Laura was rude and wasn't clear regarding insurance. (To provide at office or by phone).. then she's said " I'm waiting.. what's the numbers?" .. then I apologize and told her I didn't know she needed them right now and she said ".. pleas hold".. then she had me on hold thinking I should just wait.. then she said" I can take those number now".. I told her I still didn't have them and heard her " sigh". Like a omg sigh .. eyes turning sigh. I asked politely to talk to supervisor and she put me on hold... then after couple min she said "nope supervisor is not here, I can have you talk to scheduling supervisor". I said thank you . Politely .. and she transferred me but nobody answered and I left a message. I know it's been hectic .. but I believe it's a blessing to work in a place to help people with potential diagnosis. Something that I'm dealing with and don't want to worry about if they are going to have a problem doing it, or not caring or also misplacing my paper work. (scans) I hope I can go to another grossman imagine center where they like what they do. read more

My wife had a horrific experience, which she has not recover from. She was scar physiologically and emotionally. The "Technicians", not nurses, perform the scans. This technicians don't understand that they are here to serve as a compassionate caregiver. There was no sympathy towards the patient (my wife). They assumed the worse, and did not touch their heart to announce bad news without proof, even before performing a scan. Management was not any better, I called the office to let them know the uncomfortable situation, and "Leah" the Manager did not acknowledged the gravity of the situation. She simply offer to have a "Melissa" call us. To this day we have not received a letter nor a phone call from management with a formal apology or resolution to the problem. BUT WE DID RECEIVED A LETTER FROM A COLLECTION AGENCY! $157.82 is cheap price to pay to take preventive measures, however hiring a company to make you go through such a horrific experience is a very high price to pay. Thank God my wife does not have cancer, that would had made the experience even worse. read more

The worst place I've ever had to have to go to. DH had an appt at 7:30 PM (out sourced by Kaiser because the Woodland Hills Facility closed due to a broken water main) and they call at 5 PM and ask can we come earlier for 6:30. We said yes and rushed through rush hour traffic to get there. Skipped dinner and just left for Oxnard. Arrived at 6:25 whew we made it. OH it's really 7 pm MRI we want you to come early for paper work. Did Paperwork took 2-3 minutes. This is deceptive and a theft of our time. The receptionist was nasty nasty nasty, no apology , no oh my I should have told you about our half hour padding for our convenience not yours. I'm sorry we went to this place for an MRI and won't go back. read more

The worst possible outcome, they ignore obvious problems showing up in scans. Then when you ask Dr. Gross man what these obvious huge glowing things are and next thing out of his mouth (I swear to God) were, "How did you FIND this?" When the large glowing object shows up blatantly in 5 different views. The patient with life ending headaches is told lies about the huge object in his head. WARNING THESE PEOPLE ARE NOT STRAIGHT SHOOTERS. Kaiser will not ignore these things. Don't waste your time or health on these disingenuous people, go elsewhere. read more

I went in for a STAT MRI ordered by my doctor on 9/10/14. After filling out my paperwork they receptionist indicated that my share of the bill was around $450...knowing my insurance very well, I indicated that there must be a problem, as any previous MRI was around $100. I spoke to a couple individuals and frantically looked up my insurance on my cell phone and the best information I had was that my copay was $150. I informed them of this and receptionist left, arriving about 1 minute later hastily indicating that there was a mistake and my portion was $150. After the procedure, on my way out I was literally called out to stop by the receptionist who was helping someone else, as I had to pay right then and there (as opposed to being billed later as per the normal procedures at major facilities (i.e. USC which I have been to before). My biggest concern was for those people that aren't as familiar with their insurance and would have paid the $450!! As I was paying, I indicated they should be more careful and I received no concern whatsoever from the individual behind the counter. Fast forward two weeks, I discovered from my EOB that I was still OVERCHARGED. My obligation was only $100, not the $150 they charged. This is why a facility should be billing the patients, not franticly collecting payments based on hastily calculated benefits. I'm in the process of trying to obtain a refund, and will not hold my breath after reading other reviews... read more

Please please please .... if you are in need of an OB ultrasound go somewhere else. Unless having rude, despondent people there when you are trying to see your beautiful baby is what you are looking for. They have no idea of what standard of care is or means. You are just another "cow in the heard". Bunch of burnouts if you ask me. Sad! read more

Went to Solar location for ultrasound. Irene from scheduling is great! She allowed to quickly email my authorization documents and got me an appointment same day! When I got to the receptionist she was also very efficient, she had my papers in hand. The tech Audra was very professional and overall I feel they did a great job. read more

I have not had any of the problems I have read here. I am a health care professional and feel like I am pretty qualified to judge although I have limited experience with being on the recieiving end of health care in quite a while. Recently I have needed several things taken care of . I found the technician, David, extremly professional and competent. Started my IV with one stick, no bruising afterwards and I am a tough stick. My experience here is certainly positive and would not hesitate to use again in fact I am next week. Let your own experience dictate your opinion but do take it from me that this is a good imaging center. IMHO read more

I came in last Friday for an MRi on my lumbar spine. I am very claustrophobic and was treated with love and respect. Specifically I want to mention Jazmin & Taylor. From the time I arrived until I left it was wonderful. Jazmin was kind and understanding and treated me wonderfully. Taylor, the technician was wonderful as well. She talked me through each portion of the test and it greatly helped me. She would say 'this one is 1.5 minutes or 6 minutes' That was helpful becuase I said to myself 'I can do 1.5 min. or 3 min. or 6 min.' Before I knew it I was finished with the scan. Well done Grossman! Keep it up! In a world that lacks in customer service, you shined last Friday! read more

Everyone was courteous, pleasant, solicitous, and professional. As good as any facility I've ever experienced. I would definitely use this imaging center again. read more

If there is no and zero, they would get a minus three. Terrible with appointments, with no respect for people's time. Waited one hour after my scheduled appointment and they still did not have the decency to apologize or say that they are behind. read more

My MRI was scheduled for a check-in time of 4:30pm. I arrived at 3:50 do a change of my schedule and hoping they would see me sooner. The receptionist told me I was scheduled to be scanned at 5:00. I asked her to ask the tech to see if I can be seen sooner. The receptionist did, so I was very pleased that they were able to quickly fit me in. I was out and hope by 5:30pm. I was very pleased with this facility. I been to two other facilities (not Grossman Imaging) and they were not as nice nor flexible. read more

I have no problem with the "imaging" part of this company; they do a fine job. However, their billing department is TERRIBLE!! I had imaging done in August, they send me a bill for the full amount and I call and tell them to bill my insurance first. Months go by and they bill me again and I tell them to bill my insurance. More months go by and I get another bill for the full amount AGAIN and in a separate envelope get a letter threatening to send me to collections and implying that they would ruin my credit. No billing my insurance, even though they have my insurance information, no phone calls telling me there's a problem. I can't call my insurance company to complain because there's no claim number because they never billed my insurance company. I'm not sure why a medical billing department doesn't understand to BILL MY INSURANCE!!!! I don't do business with people like this; it's rude and unprofessional. If I ever need imaging again I will go anywhere else but Grossman! read more

My daughter is disabled and is on SSI, and she has Kaiser and MediCal. Kaiser sent an authorization to Grossman for spinal MRI's in Ventura in December 2013. The receptionist INSISTED that she pay $275 as a "down payment", even though they had the Kaiser authorization and her MediCal card. She obviously did not have this, so I gave my credit card and they charged this amount. Kaiser has paid them in full, my daughter's financial responsibility to Grossman was zero. Kaiser says Grossman should not have charged her. My daughter has called Grossman's billing dept. many times and they say they will send a check for $275, but it has been 3 months and they have not. She wrote a letter, but they have not responded. If you have insurance, do not give them any money--you will never get it back. read more

I keep calling, and can't even get through on the phone. My Doctor told me that Grossman bought every imaging center in the Ventura area. The old Pueblo Radiology facility is now just an empty building. Is that even legal??? read more

I had an MRI in Ventura - the technician was the worst. I started to suffer a panic attack 1/2 way through the exam. I started shaking. He came in to ask me what was wrong and I said I'm starting to panic. He told me not to move and continued with the exam. When it came time for the contrast, I told him to use my left arm; he told me it was ok to use my right and then couldn't find a vein - he poked me a couple of times before he was successful and it was excruciating. His only response was "it really doesn't hurt that much, does it?". I told him it did and he just continued. I was a mess by the time I left and my arm was super bruised and I never bruise. I've gone to pueblo radiology before for an mri and it was a totally different experience. read more

I was scheduled for an open MRI today and they were extremely kind and professional to me. From reception to the lab techs, all were amazing. I have been known to have experienced severe claustrophobia in the past, but somehow the staff worked with me to get me through the process with no problems! If I ever have to have one in the future, my anxiety level will be much lower beforehand. Thank you Grossman's! read more

I had an MRI of my knee in Ventura, suite 100. The front office staff were wonderful and professional. The waiting room was comforatable and clean. The technician was professional,experienced, and comforting. read more

I started using Grossman after having so many bad experiences with Pueblo Radiology. Same thing as others have indicated here. They NEVER get the insurance co-pay correct. I believe it's because they don't want to get it correct. Also, my doctor had asked for some films which I picked up. Later I was billed because "I failed to pick up the requested films". They had obviously duplicated the request. More recently, I was billed some unspecified charge. I have called their billing department several times asking for an explanation and never received a return call. They have given the $36 charge to a collection agency. I'm afraid there are no other options locally for this service which is very sad. Both Pueblo and Grossman are poorly managed and obviously lack any sort of oversight of employee performance. read more

Re: Customer Service I had an MRI on 3-18-11 @10:45 am, scheduled at your Oxnard facility because I need an open machine. Your front office personnel are pleasant. I was taken to the machine by a young man, Carlos. He needs to be reminded that some people have a problem with these machines, ie, claustrophia and physical problems. By the time I managed to get off the table, my back hurt so bad I could hardly move. He never made a move to help me get up. If my son hadn't been there, I wouldn't have been able to get out of your building, let alone drive home. I was in there for over an hour and no one spoke to me. I could have been on the moon or in outer space for all the attention I got. I was like a slab of meat on a metal counter. I have had MRIs at Ventura and never been treated this way. Please retrain Carlos in how to be helpful to patients who have physical problems. Thank you. read more

I had a CT at the Solar Drive office one week ago. I called to confirm my apt and arrived 10 mins early. I was all set by my apt. time, and given the office was empty it seemed as if things would move along quickly. At 12:30pm one of the techs left for lunch. I waited for 25mins, and said something to the receptionist. At that time I was told that my test would first be at 1:00PM then 1:30pm because they went to lunch I told them I was upset with this and would reschedule. They said they would call someone in from the office across the street and did not. I was called in about 1:10PM, no explanations prior to the procedure. By the time they actually started it was 1:30pm, they just left me waiting in the back They let a person in training try to do the IV, she could not do it and called the tech, he tried and then called the Dr. With no regard for pain the Dr. stuck the needle in so hard and said you are going to have a bruise. When the fluid was to go into the IV the tech once again rammed the needle, he said to make sure it was tight?? This was one of the worst expierences. I think in part because I filled out the comment card prior to going in for the actual procedure. Do not go there if you wish to be treated with some compassion. read more