Like usual, I was expecting to be inconvenienced and screwed…read more These guys are the exact opposite. Fix my car on site. Cost $100 less than I anticipated. I got it done much quicker than I thought they would. Very accommodating. Honest and I will be using them again, for sure.

The first thing that comes to mind is their open communication. They were always quick to respond…read more Secondly, the professionalism and knowledge of Kyle once he was here. They did a simple transmission flush. I didn't have to move the car, he was able to work around in my garage easily. Afterwards, he explained their other services and what to do if my transmission ever became a serious problem. They did charge me an additional $75 to come to Parkville, But I thought it was worth it since I didn't have to drive to my usual mechanic and wait for them to finish the job. He saved me about a day's worth of waiting and driving.

Very knowledgeable crew. Great customer service, we will be using Knobtown again! Thank you Alan…read morefor all your help

Great service fantastic prices, and some of the best coffee in town. These guys know bikes and what…read moremakes them run.

Had a kickstand problem, closest shop to me. Drove over they came out and fixed it in the driveway…read moreno problem. Didn't charge me for the fix, good bunch of people here. Will be back again .

79 CB650 9k miles. Very appreciative for the attention and realistic care John took with this bike…read more Decade of parts and pieces collecting dust in my garage. John laid out the journey, financial commitment, expectation and "end result". He communicated methodical "baby steps". Honest with me enough to say, " No. It's not worth it". All spot on as he stated. Now after 2,250 miles since John's TLC - when I just look at it she fires up - ready to go!

Holloway repair shop helped get me back on my trip. Great personal attention. I would recommend the…read moreshop to anyone.

Amazing custom work! Owner is very knowledgeable and easy to work with. If you are looking for…read morecustom work on your bike this is the place to go!

Absolutely pathetic. Finance manager is an outright liar. Prep was never done. refused to comply…read morewith Mo law by cancelling service contracts. I wouldn't let the service dept. work on a tricycle. Absolutely never again. Kyle and M Spencer should be ashamed.

I bought my very first motorcycle here more than 10 years ago at their original location and had a…read moredecent experience. They have good pricing and a wide selection of motorcycles. Their salesmen arent pushy and, rarer still, offer a test ride of the motorcycle before purchase (on used bikes at least). Found a nice motorcycle on their site at a great price and decided to trade up. Took out a local loan so I didn't have to deal with having to apply at the dealership. I researched the range of what my bike was worth and called them ahead to set an appointment to evaluate my trade and set my purchase in motion. Came in and was never greeted by the salesperson I spoke to over the phone. They paired me with a guy who didn't even offer his name but asked me to bring the bike around back to get my trade estimate. 20 minutes and some change later they give me a lowball offer on my bike. I was a little insulted at first, but after some introspection on my trade and the price they were offering on the new bike I wanted I decided it was worth it so long as they were willing to haggle. Thankfully we were able to reach a compromise and I was looking forward to taking the bike home. Here's when things went a little south. I had to return to the dealership to complete the purchase about a week later (no fault of theirs, just couldn't complete the purchase on the original day I came in due to time constraints). I told them I ahead of time i was going to arrive in the morning days and also just hours before I had planned to head back out to them. I arrived and was greeted by a service guy who complimented my original bike. Went into the sales room and wandered around looking at the other bikes waiting for someone to help me. 30 minutes later and no one even offered me a "good morning". I found my bike had been set aside apart from the other bikes and marked "sold", temp plates already attached. Texted the sales guy I originally spoke to over the phone but never got a reply. it wasn't until a manager saw me wander by his office that he called me over while he was finishing up another client, and asked me to wait so he could help me next. In the meantime he assigned me yet another salesperson who gathered my paperwork so we could finalize everything. He had my paperwork ready to go in about 5 minutes, but I had to wait another hour until a different manager called me into his office to sign all the paperwork. The original manager had taken in 2 additional clients before he even remembered me. The second manager prepped the final paperwork, I signed them, handed them over the title of my trade, and after a quick handshake was told "congratulations" and handed a "spare key" along with the paperwork I needed to submit to DMV. I asked if they were going to give me the first set of keys and if someone was going to wheel out my bike (it was by other bikes and I did t want to chance it). He said the original keys should be with the bike, and waved me off. I then waited yet another hour until the service guy I had spoken with when I first showed up happened to walk by and asked what bike I ended up buying. I pointed out my new bike and asked if he could get someone to help me roll it out of the showroom floor. He asked who my salesman was, and I told him but added that I didnt even MEET the guy. He was nice enough to roll the bike out for me through the service department so I could finally take it home. I never got the first set of keys, any of the bike's owners documentation, or my original license plates back. Never talked to my original salesperson or manager outside of setting the appointments to look at my trade. Never got a followup call regarding anything on the deal. Oh and they "forgot" to mention that I would need to pay a credit card fee because they took my debit card info to hold the bike. I offered to bring them a check and would take the bike when the funds cleared, but they insisted I just use my debit card. That was additional $200 on the price of the bike (which they ended up halving because I complained about it) I get it, the bike I bought was on clearance and they wanted to move other inventory since all I had left to do was leave them my trade and finish paying for the bike, but they made me feel like total trash after everything was concluded. What should've been a positive experience was soured by all the neglect. Oh and after I got the bike home I removed the rear rack that they were touting was an added benefit to the bike. They put Dell's Powersports on the plastic on the bike's tail. Normally it's an easy fix removing it, but the tailpiece was marred with scratches and some of the fastening screws were missing. Shop Dell's for the price and nothing else. it's more rewarding and a better experience just buying online and having it dropped off at your door. Ive had better experiences just window shopping at other dealerships

I've waited quite a while to post this review because sometimes when purchasing from a dealership…read more(regardless of vehicle or toy) the post-sales transactions don't always match the initial sales hype. I can confidently say that's not the case with Outlaw. I've been overly satisfied with every experience there which has led me to purchase two Harley's (within 14 months) from Outlaw. My sales guy Jerry has always taken the time to answer all of my question and provided his honest professional opinion regarding bike fitting (it's a thing). Of course, when buying from a dealership, there always back and forth negotiation, but I've always felt I've got a fair deal. Stop in and see Jerry for next time you're on the hunt for a new ride. Here's a great example of the outstanding service and while I'll continue to be an Outlaw customer. On the trip to Sturgis this year, I trailered my bike and unfortunately during transport, my brother's bike next to mine shifted loosening the straps which rubbed against my saddle bag causing several decent sized scratches. I stopped by Outlaw to see if they recommend someone for body work. Instead, they had their detail/delivery guy Shaun take my bike back to see what magic he could work. He spent a good 30 minutes buffing the scratches out of my bike and they didn't charge me a dime. I definitely wasn't expecting that to be on the house. (I tipped Shaun because he did an outstanding job.) Another example: My passenger foot pegs kept falling down while riding. There's a small spring (or some small part) that's not covered under the factory warranty. The service guy Scott bough the small parts for me and installed them himself. I could continue to write a novel and call out most of the staff, but I have to end this somewhere. Shout out to Chris and Andy in parts, Maddy in Motorclothes for the stellar service.

I got my bike from there, Immaculate vibes all around! They have an amazing stuff and I love…read morespeaking to literally everyone in there. If you're looking for a new bike any of the salespeople are great to work with, but I'd especially recommend Jerry Lynch. He's been a stand-up guy in the business for many years. And even if you're not looking to buy a bike, their events are always a good time to check out.

The best mechanic I have used. They aren't the cheapest, but they go out of their way to cater to…read moreyour needs, don't upsell you, communicate very well, and have fair prices. Overall I'd say great value. My experience using this shop had some hurdles, but it was handled well. There was a miscommunication about scheduling that was upsetting, but they made up for it by getting me in the next day. There was a strange noise that appeared after the repair, and when I returned without an appointment to address it, it was fixed within 30 minutes at no additional cost. These situations showed me that Derek's automotive takes responsibility where other shops don't. Props to Austin at the desk for being very knowledgeable and taking care of me. Will be using them again.

These guys are fantastic! They are very friendly. They are fair, reliable and honest. The only…read moredownside is their parking lot- it's a bit snug in there- but they make it work!