Came into have a flat repaired. They were thorough and resolved the issue. The waiting room is…read moreclean and the employees are professional and nice.

Went in for an oil change and a new battery. 389$ later. My battery died while I was there so I…read morehad no choice to buy one. 252$ battery. Looked up the same battery at other places and it was $110 cheaper. I would not recommend this place and will be telling all I know not to go there.

The staff is super friendly there. They get u in and out in a timely manner and always do a great…read morejob. Best part is you don't have to get out of your car!

Valvoline Instant Oil Change in Raytown, MO has got to be one of the worst oil change businesses…read morethat I have ever utilized. They stripped my oil pan and drain plug, and then blatantly lied and said it was this way when I arrived. Yet I did not have any kind of oil leakage prior to them performing my service, nor have I ever had any other business who have changed my oil to identify anything of such. Their faulty service resulted in me losing all the oil that they had just put in, to pour out onto my garage floor. To make matters worse, not only did they get paid for a service that was done faulty, but that poor service also resulted in me having to incur additional expenses to get it resolved. Additionally, they refuse to acknowledge this as being their fault and reimburse me for the additional expenses that I had to incur to get it corrected. I would advise anyone who cares about their vehicle, to not, under any circumstances, utilize Valvoline Instant Oil Change locations, particularly this one located in Raytown, MO. Not only do they have poor customer service for resolving complaints, but its evident that there are employees and/or managers at this location who will blatantly lie to keep from owning up to their faults and failures, with no concern for the customer or their vehicles.

WARNING!!!! Do not go there. They aired up my tires and loosen my valve core while i was there for…read morean oil change. The tire lost all air and it ruined my tire. The manager ERIC refused to take responsibility for there actions. They also changed my air filter and unplugged something in the process. My engine light came on, my fan wouldn't go off and cruise control wouldn't work. I had to take it back and they had to plug it back in.

Idiocracy runs this facility. They stripped my mom's drain bolt. I put an oversized in and told her…read morethey need to replace her pan. So I had a fresh oil change when I did that. Well all they did was the exact thing I did and trashed a good oil change but this one was on the house! So another temporary bandage and waisted my better oil! Just don't go here and find someone who will guarantee their work!

Best case: inconsistent techs. Worst case: lazy and…read moreindifferent techs. After discovering the mess they made of my truck (leaving oil all over the hood), I got the added reward of discovering they didn't bother ensuring they cleaned up the oil they had apparently spilled all over my skid plate. I went back to make sure it wasn't an actual leak, no leak but no offer of a refund. Just a bogus claim that someone would be out to clean my driveway. Spoiler; no one called or came by so I'm out the cost of the oil change and paying someone to come power wash this stain off my driveway.

Sometimes I understand why some businesses are closed on Sundays…read more Sometimes you might just be in a crunch and get called in urgently for work and have to travel far. Valvoline is always open on Sundays. I'm so grateful. Their goal is to do 15 minutes a car. Based on my experience I saw some cars less than 15 minutes. And some Cars over 15 minutes. I was less than 15 :) Whether if it's less than 15 or not it doesn't matter to me what matters is they have good customer service and we get to wait in our car while our car is being serviced. I'm back today because I didn't think I need wiper blades. And it's raining like crazy today. Again I'm in my car and they're putting on my new wiper blades. Thanks Valvoline Team!!

Oades in Lees Summit, Mo. is HIGHLY, HIGHLY recommended a zillion percent!…read more My little MINI died Monday 4/27/26 from a"Recall" & engine problems. Not only did they send someone to come & pick me & my service dog up. But they called "Jim's Big Tow" truck service to come get my MINI. Thank you Tyler you were such a God sent! Being a bit disabled it was so greatly appreciated beyond words! I will ALWAYS recommend & use Oades! Thank you all VERY MUCH! Julie R.

This is the best mechanic shop in KC! Very friendly staff and they do great honest work. I have an…read moreold truck that they have done a great job with keeping on the road and running great. Their pricing is way better than a dealership too. I would highly recommend these guys!

Amazing service! Got us in quickly for a tire fix. Highly recommend this location and will…read moredefinitely be back!

Called in advance and they said 20min in and out if you are here by 4 pm…read more We got there before 4 pm and the line started after we for there. The gentleman that helped us was awesome. He was solo at the counter, taking calls acknowledging every customer that walked in and did not miss a beat. We were In and out in under 20 min as promised. The gentleman was knowledgeable, attentive and just a cool personality. I would definitely recommend this location. We got a state inspection.

The manager John is amazing. He is always hard working and filled with knowledge. The BEST customer…read moreservice we ever have.

Very fast and efficient! Very friendly group of employees as well. Highly recommend if you need an…read moreoil change on the go!

I have taken my cars here many times and never had an issue. However, I did not have a good…read moreexperience my last visit. I needed to get my car inspected so I could renew my tags, and I also had a few other concerns. This was in mid-April. They gave me a whole list of things that needed to be done in order to pass the inspection. They said everything was urgent and could not get it fixed a little at a time cool. I approved the work. One of the things they said I needed was new front brake pads, rotors, and calipers, even though they noted it looked like a had new brake pads, which was true. Okay, whatever. That alone was almost $900. A few weeks later, the first week of May, I'm out with my daughter, and I can not stop my car, brakes all the way down to the ground! Thankfully, I was not going fast, and there were no cars around. I ended up in someone's yard in a small ditch, and thankfully, the homeowners were nice. They were in their yard already. I called the tow truck company to get towed. I told the driver how I had just got new brakes. The driver told me that Laurel Heights probably did not bleed the brakes properly, and air got into the brake line, and from the amount of brake dust on my rims, the brake pads were probably cheap. I called Laurel Heights, and they wanted me to bring the car to them, but my neighbor got them to come get the car from my house while I was at work. I saw on my camera that they drove the car, which I do not understand how. There was some conversation between my neighbor and Laurel Heights. In the end, Laurel Heights said I just needed a hose replaced. They replaced it and brought my car back. I get off work, get my key from my neighbor, and drive the car. They breaks are still going all the way to the floor. It is taking a really long time for the car to stop. Im thinking, let me drive it around the block to maybe get the fluids flowing. I drove straight through the stop sign because the car was still not braking properly. I ended up calling another shop. Had the car towed. $150. Guess what? The other car shop had to flush out the brake line and re-bleed the brakes....which was almost another $400 for them to look at and properly fix the brakes. My car has not been right since I took it to Laurel Heights. It drove better before they did all that work. That could have been a very bad/ tragic situation for me and my daughter!!!!! I will never take my car here again. I paid them, and we could have lost our lives or hurt someone else from the faulty brake job.

I took my car in for repairs on suspension parts, and they did a good job…read more But when I called them back to inquire about doing work to complete the entire process for replacing the Sub-Frame Bushings, the individual I spoke with, said they have a guy call me back, he gave the name, but I can't remember it. No one ever called back. One of the Cardinal sins in business, is to be late in returning calls to customers, or to never even take the time to return calls, and or messages. I figured they don't want the business, or need it enough to show enough courtesy to at least call back, so I decided to just find another garage for the repairs. It's a shame, because I always try to do business in my neighborhood and as close to the surrounding community as possible.