The staff is super friendly there. They get u in and out in a timely manner and always do a great…read morejob. Best part is you don't have to get out of your car!

Valvoline Instant Oil Change in Raytown, MO has got to be one of the worst oil change businesses…read morethat I have ever utilized. They stripped my oil pan and drain plug, and then blatantly lied and said it was this way when I arrived. Yet I did not have any kind of oil leakage prior to them performing my service, nor have I ever had any other business who have changed my oil to identify anything of such. Their faulty service resulted in me losing all the oil that they had just put in, to pour out onto my garage floor. To make matters worse, not only did they get paid for a service that was done faulty, but that poor service also resulted in me having to incur additional expenses to get it resolved. Additionally, they refuse to acknowledge this as being their fault and reimburse me for the additional expenses that I had to incur to get it corrected. I would advise anyone who cares about their vehicle, to not, under any circumstances, utilize Valvoline Instant Oil Change locations, particularly this one located in Raytown, MO. Not only do they have poor customer service for resolving complaints, but its evident that there are employees and/or managers at this location who will blatantly lie to keep from owning up to their faults and failures, with no concern for the customer or their vehicles.

WARNING!!!! Do not go there. They aired up my tires and loosen my valve core while i was there for…read morean oil change. The tire lost all air and it ruined my tire. The manager ERIC refused to take responsibility for there actions. They also changed my air filter and unplugged something in the process. My engine light came on, my fan wouldn't go off and cruise control wouldn't work. I had to take it back and they had to plug it back in.

Idiocracy runs this facility. They stripped my mom's drain bolt. I put an oversized in and told her…read morethey need to replace her pan. So I had a fresh oil change when I did that. Well all they did was the exact thing I did and trashed a good oil change but this one was on the house! So another temporary bandage and waisted my better oil! Just don't go here and find someone who will guarantee their work!

I have taken my cars here many times and never had an issue. However, I did not have a good…read moreexperience my last visit. I needed to get my car inspected so I could renew my tags, and I also had a few other concerns. This was in mid-April. They gave me a whole list of things that needed to be done in order to pass the inspection. They said everything was urgent and could not get it fixed a little at a time cool. I approved the work. One of the things they said I needed was new front brake pads, rotors, and calipers, even though they noted it looked like a had new brake pads, which was true. Okay, whatever. That alone was almost $900. A few weeks later, the first week of May, I'm out with my daughter, and I can not stop my car, brakes all the way down to the ground! Thankfully, I was not going fast, and there were no cars around. I ended up in someone's yard in a small ditch, and thankfully, the homeowners were nice. They were in their yard already. I called the tow truck company to get towed. I told the driver how I had just got new brakes. The driver told me that Laurel Heights probably did not bleed the brakes properly, and air got into the brake line, and from the amount of brake dust on my rims, the brake pads were probably cheap. I called Laurel Heights, and they wanted me to bring the car to them, but my neighbor got them to come get the car from my house while I was at work. I saw on my camera that they drove the car, which I do not understand how. There was some conversation between my neighbor and Laurel Heights. In the end, Laurel Heights said I just needed a hose replaced. They replaced it and brought my car back. I get off work, get my key from my neighbor, and drive the car. They breaks are still going all the way to the floor. It is taking a really long time for the car to stop. Im thinking, let me drive it around the block to maybe get the fluids flowing. I drove straight through the stop sign because the car was still not braking properly. I ended up calling another shop. Had the car towed. $150. Guess what? The other car shop had to flush out the brake line and re-bleed the brakes....which was almost another $400 for them to look at and properly fix the brakes. My car has not been right since I took it to Laurel Heights. It drove better before they did all that work. That could have been a very bad/ tragic situation for me and my daughter!!!!! I will never take my car here again. I paid them, and we could have lost our lives or hurt someone else from the faulty brake job.

I took my car in for repairs on suspension parts, and they did a good job…read more But when I called them back to inquire about doing work to complete the entire process for replacing the Sub-Frame Bushings, the individual I spoke with, said they have a guy call me back, he gave the name, but I can't remember it. No one ever called back. One of the Cardinal sins in business, is to be late in returning calls to customers, or to never even take the time to return calls, and or messages. I figured they don't want the business, or need it enough to show enough courtesy to at least call back, so I decided to just find another garage for the repairs. It's a shame, because I always try to do business in my neighborhood and as close to the surrounding community as possible.

Yesterday I went into the team tires plus on 350 Highway, they said it would take three hours to…read moreget my tires on, at that time I did not have time so I set an appointment for today Sunday, November 30. When I came in. They told me I would need to leave my car because they were 3 to 5 hours behind, I stated that I had an appointment at 2 PM. They didn't seem to care they said I would have to wait in line. I said I would take my service elsewhere. They didn't even apologize. They just said have a good day.

I went to the tires plus in Raytown to buy a tire and have it put on my rimand it was going to be…read morean hour wait and I called down the street and was able to get an appointment immediately so I went back in to cancel my appointment with tires plus and it took them forever to recognize me at the counter. They were not very professional. They got a little upset because I decided to cancel the appointment Took them a few minutes to get my tire back to me too

I first came here for an oil change because the jiffy lube near my house recommended almost $400 of…read moreextra work that I knew I didn't need. I've now gotten 3 oil changes here and some minor work done. They are honest, kind and efficient. If there is extra work needed, they show you what they can and present options. I never feel like they're trying to pull one over on me or talk down to me for being a woman. I now schedule my oil changes and maintenance on days when I'll be in Independence (I live near Plaza in kcmo). Thank you for being somewhere I can trust!

Best shop in Independence MO and Kansas City area bar none. Top notch mechanics with best service…read more Thank you all for all you do! E. K.

This was my first time and I'll definitely use them again. I barely got my first sip of coffee…read morebefore they were all done - much faster than where I've gone in the past. I also wanted to pay for a tire rotation, but they advised me not to because of the level of wear on my tires - they made the right advisement on that and saved me money. I'm now a fan of these guys and will definitely come back again.

According to OnStar, my oil level was at 19%. I pulled in and told the manager I needed an oil…read morechange. I'm a 76-year-old woman and don't know the first thing about cars. They could have changed my oil and I wouldn't have known any better, but the manager told me my oil looked fine and I could go another 3,000 miles. They topped off all my fluids and checked my tires. There was no charge. I thanked them for their honesty. Truly made my day!

Super nice and helpful! I had a flat tire and they were able to get me in and out without an…read moreappointment.

Sitting at a light on our way to dinner when the tire sensor went off. Found the closest Tire Place…read morewe could get to. Team at Tire Plus on Noland were so great! Got us in and out quick, super nice, efficient and reasonable.