Every time I come to this location, I understand why they are rated a top shop! They work quickly…read moreand efficiently. I would say on a day where you can pull right in you can expect to only be there about 15-20 for an oil change. I have never had an employee that wasn't friendly or knew what they were talking about.

For the one who thinks that valvoline is a good company i will not use or recomend thios location…read moreor any other location as i have gone to this location to get a oil change very bad decisions on 7/20/2025 i have gone to a other oil chage no names and i was ask who have done my oil chage i did told them was valvoline done the job to found out they "* DRAIN PLUG WAS CROSS THREADED FROM PREVIOUS PLACE THE OIL WAS CHANGED, THERE ARE BARELY ANY THREADS LEFT IN THE OIL PAN i have file a claim with the company and with in 2 mis they say sorry your claim is deline for unknow reson the staff from this location is not very nice they are rude as fuck with the most hate full to you i will not use this company at all im in the process to take this to court to make them pay for the damages they have done now it time to stand in the frion todf there shop to hold up a sign to lety other know hwta kind of comy they are POS

Valvoline Instant Oil Change in Raytown, MO has got to be one of the worst oil change businesses…read morethat I have ever utilized. They stripped my oil pan and drain plug, and then blatantly lied and said it was this way when I arrived. Yet I did not have any kind of oil leakage prior to them performing my service, nor have I ever had any other business who have changed my oil to identify anything of such. Their faulty service resulted in me losing all the oil that they had just put in, to pour out onto my garage floor. To make matters worse, not only did they get paid for a service that was done faulty, but that poor service also resulted in me having to incur additional expenses to get it resolved. Additionally, they refuse to acknowledge this as being their fault and reimburse me for the additional expenses that I had to incur to get it corrected. I would advise anyone who cares about their vehicle, to not, under any circumstances, utilize Valvoline Instant Oil Change locations, particularly this one located in Raytown, MO. Not only do they have poor customer service for resolving complaints, but its evident that there are employees and/or managers at this location who will blatantly lie to keep from owning up to their faults and failures, with no concern for the customer or their vehicles.

The staff is super friendly there. They get u in and out in a timely manner and always do a great…read morejob. Best part is you don't have to get out of your car!

WARNING!!!! Do not go there. They aired up my tires and loosen my valve core while i was there for…read morean oil change. The tire lost all air and it ruined my tire. The manager ERIC refused to take responsibility for there actions. They also changed my air filter and unplugged something in the process. My engine light came on, my fan wouldn't go off and cruise control wouldn't work. I had to take it back and they had to plug it back in.

Idiocracy runs this facility. They stripped my mom's drain bolt. I put an oversized in and told her…read morethey need to replace her pan. So I had a fresh oil change when I did that. Well all they did was the exact thing I did and trashed a good oil change but this one was on the house! So another temporary bandage and waisted my better oil! Just don't go here and find someone who will guarantee their work!

I have taken my cars here many times and never had an issue. However, I did not have a good…read moreexperience my last visit. I needed to get my car inspected so I could renew my tags, and I also had a few other concerns. This was in mid-April. They gave me a whole list of things that needed to be done in order to pass the inspection. They said everything was urgent and could not get it fixed a little at a time cool. I approved the work. One of the things they said I needed was new front brake pads, rotors, and calipers, even though they noted it looked like a had new brake pads, which was true. Okay, whatever. That alone was almost $900. A few weeks later, the first week of May, I'm out with my daughter, and I can not stop my car, brakes all the way down to the ground! Thankfully, I was not going fast, and there were no cars around. I ended up in someone's yard in a small ditch, and thankfully, the homeowners were nice. They were in their yard already. I called the tow truck company to get towed. I told the driver how I had just got new brakes. The driver told me that Laurel Heights probably did not bleed the brakes properly, and air got into the brake line, and from the amount of brake dust on my rims, the brake pads were probably cheap. I called Laurel Heights, and they wanted me to bring the car to them, but my neighbor got them to come get the car from my house while I was at work. I saw on my camera that they drove the car, which I do not understand how. There was some conversation between my neighbor and Laurel Heights. In the end, Laurel Heights said I just needed a hose replaced. They replaced it and brought my car back. I get off work, get my key from my neighbor, and drive the car. They breaks are still going all the way to the floor. It is taking a really long time for the car to stop. Im thinking, let me drive it around the block to maybe get the fluids flowing. I drove straight through the stop sign because the car was still not braking properly. I ended up calling another shop. Had the car towed. $150. Guess what? The other car shop had to flush out the brake line and re-bleed the brakes....which was almost another $400 for them to look at and properly fix the brakes. My car has not been right since I took it to Laurel Heights. It drove better before they did all that work. That could have been a very bad/ tragic situation for me and my daughter!!!!! I will never take my car here again. I paid them, and we could have lost our lives or hurt someone else from the faulty brake job.

I took my car in for repairs on suspension parts, and they did a good job…read more But when I called them back to inquire about doing work to complete the entire process for replacing the Sub-Frame Bushings, the individual I spoke with, said they have a guy call me back, he gave the name, but I can't remember it. No one ever called back. One of the Cardinal sins in business, is to be late in returning calls to customers, or to never even take the time to return calls, and or messages. I figured they don't want the business, or need it enough to show enough courtesy to at least call back, so I decided to just find another garage for the repairs. It's a shame, because I always try to do business in my neighborhood and as close to the surrounding community as possible.

Amazing service! Got us in quickly for a tire fix. Highly recommend this location and will…read moredefinitely be back!

Called in advance and they said 20min in and out if you are here by 4 pm…read more We got there before 4 pm and the line started after we for there. The gentleman that helped us was awesome. He was solo at the counter, taking calls acknowledging every customer that walked in and did not miss a beat. We were In and out in under 20 min as promised. The gentleman was knowledgeable, attentive and just a cool personality. I would definitely recommend this location. We got a state inspection.

I first came here for an oil change because the jiffy lube near my house recommended almost $400 of…read moreextra work that I knew I didn't need. I've now gotten 3 oil changes here and some minor work done. They are honest, kind and efficient. If there is extra work needed, they show you what they can and present options. I never feel like they're trying to pull one over on me or talk down to me for being a woman. I now schedule my oil changes and maintenance on days when I'll be in Independence (I live near Plaza in kcmo). Thank you for being somewhere I can trust!

Best shop in Independence MO and Kansas City area bar none. Top notch mechanics with best service…read more Thank you all for all you do! E. K.

According to OnStar, my oil level was at 19%. I pulled in and told the manager I needed an oil…read morechange. I'm a 76-year-old woman and don't know the first thing about cars. They could have changed my oil and I wouldn't have known any better, but the manager told me my oil looked fine and I could go another 3,000 miles. They topped off all my fluids and checked my tires. There was no charge. I thanked them for their honesty. Truly made my day!

They took 30 min to do a oil change, just standing around talking we came sat 10am hoping to get it…read moredone quickly and were let down. We will not be returning or recommending this location.

Super nice and helpful! I had a flat tire and they were able to get me in and out without an…read moreappointment.

had a nail hole in a tire stopped in w my son and handed em the keys. After a friendly smile and…read moreexchange of keys they told me it was done after an hour and proceeded to give me a bill of almost 50$! make sure to ask what they are doing and how much bc they had claimed to balance them and other things they did not do and just kept adding to my bill in order to get car back . NEVER GO HERE! Or be clear about " I just want my tire hole fixed. typical scammy car place and terrible service but will exceed your request and hold your vehicle hostage in order to leave .. Big O tires have done a tire plug for free but this was closer z completely just a scammy rip off car place .. they were empty and not busy for a reason . I hate this place and how they operate .. avoid if possible . terrible business model and service all the way around . not to mention they lost my keys left my doors unlocked etc . just trash if I could leave negative stats I would . worst tire place I we we been .. go to robo tire or anywhere first

my car broke down at my house and fixed my car and made sure…read morenothing else was going wrong with my system he did outstanding work very professional highly recommend him

good business consulting as well as good priced for service_communication has been good also it…read more was a good good response time for sure_