Discount Tire really impressed me from start to finish. Buying tires on their page was super easy,…read moreand I loved that I could schedule my installation appointment during the same transaction instead of dealing with extra steps later. I even got a phone call the day after ordering letting me know my tires were in and ready for my appointment. The whole process felt smooth and stress-free. The part that won me over was the price matching. I found the same tires cheaper at Walmart and instead of going somewhere else or filling out a long form, or asking in store, I just used the live chat option. You can chat with someone who will price match for you!! They asked for a link to the tires I wanted to price match with, verified they could match and then just sent me a discounted checkout link that was valid for 30 days. It saved me a lot of money and took hardly any effort, which honestly is worth more than it sounds. When I arrived, the location was spotless and very well kept. I was honestly surprised at how clean the restrooms were for a place that sees so much grease. The waiting area was comfortable too, with a window where you can watch them work on your car from your seat and USB outlets nearby so you can charge your phone while you wait. They have guest wifi too and they text you with updates the entire time so you know what to expect and what is happening. Small things like that really matter and add up. The staff was kind and patient with me the whole time. Multiple employees took the time to explain everything clearly. When I needed someone to repeat something about my valve stems, he didn't seem annoyed at all, which I appreciated. As we were leaving, my tire sensors seemed off, so I pulled back around. Before I even had time to get out and go inside, someone noticed, came right out to help, and explained what was going on. That kind of attentiveness stood out to me. Thank you to everyone at this location! Overall, I felt completely taken care of here. Great service, easy process, clean shop, fair pricing, and genuinely helpful people. I will absolutely come back.

The positives about this business: they are very clean business, the customer service is typically…read morenice, they have good products, they usually can get your tires done rather quickly. The negatives: I think that they do some sneaky ad on costs once you get up to the cash register to pay. My husband specifically asked about two tires. He ended up choosing one of them and he asked them repeatedly about the final price. We get inside and he goes up to pay, and they have some lifetime warranty, added that we never asked for which he told them to take off. They need to do a better job about breaking down the cost and asking whether you want things before trying to charge for them. Also, another thing is that they tend to forget to call and tell you that your car is ready. My husband had to call and it had been done. We were waiting at a nearby restaurant and had finished and were waiting for their call. We have used this business several times and typically it will be this type of issue. So I can recommend about quality and their customer service being friendly but people need to be firm about what the exact final price is.

I recommend. Quick to get in and estimate. Car ended up being too far gone to spend on fix. Not…read moreshops fault. They were fair and straightforward. I recommend

Quality work at reasonable prices. I was able to get an appointment quickly. They performed the…read morerepairs in the time frame they quoted. Kevin

Ordered a set of Cooper Cobra GT for my classic Oldsmobile , I had the wheels off the Car and rings…read more& Center Caps, then I was informed that their would be no cutting in line, IL have to wait at least a hr and a half , figured just pay for then have them installed somewhere else, got them home and found that 2 tires were 3 years old , so that's half the life I just gotten beat out of, won't go back.this is the 2nd set of tires, 1 set no problems, I guess this is a way to get rid old tires that should be destroyed

Got tires from here... a little over a year later I'm having problems and need to get the wheel…read moreoff... I cannot. It's super overtightened! Then this weekend all the studs on one of my tires broke. Had to replace the hub and the wheel. The tow truck driver who retrieved me from the side of the road at 2 in the morning said I was very lucky and it was clearly a result of being over tightened. Thankfully the shop it was towed to checked the rest of my tires and said they still looked ok.

I try to contact Mr. Anoob regarding the battery he installed for my car and still under warranty…read moreand its dead now unfortunately he's not replying. What you suggest me to do.

Knee deep in the moving process, right at the point where we can bring some things over and we…read morefound a gigantic bolt wedged right into the tread of my wife's car. Anyone who has ever moved knows that, of course that would happen that week! Fortunately, we found Zohr on Yelp and it was a mixed bag but ended up working pretty well. The bolt was discovered on a Saturday and we couldn't get anyone out until Monday around lunchtime. Not a huge issue as we have two cars and could ride it out, as long as they were on time... More about that in a sec. They were on the ball and said they could likely patch it, but got the tire size in case they needed to replace it on the spot. Their idea is genius, by the way. They'll come to you wherever and remove your tire and get it all fixed up or replaced, saving you the danger of driving on a wonky tire. They rescheduled us for Monday evening which didn't work with our closing/moving schedule, and called to have it at the original time. They didn't show during the window, and we had to call more than a few times to confirm they were still coming. Definitely frustrating to deal with, and I was ready to go to Plan B, but fortunately they ended up not being too late (about two hours after the window). My frustrations faded once they got someone en route; they became very responsive, communicative and let us know exactly when they'd be there. When they arrived, they said that since the bolt was in the tread they could plug it and be done in 15-20 minutes. Really grateful because we need a whole new set of tires on this car sometime soon, but would be a bummer to buy one and then have to buy a set again. Their tech was friendly and quick, very efficient, and the price was fair (I want to say around $85 out the door). They were a bit confused with the Yelp check in offer of 20% off, but I'm not sweating it too much. All in all, I was not the happiest camper the way it was going around appointment time, but they stepped up and totally redeemed themselves! Would use them again, but hopefully won't have to.

Two out of our three vehicles have been serviced by this location, and our third vehicle will be…read moreserviced this week. The staff is very professional and the work is done in a timely manner

I had an amazing experience with Christian Brothers Automotive! The staff was incredibly friendly,…read morehelpful, and professional from start to finish. A job I thought would take 3-4 days was completed in just ONE day! The prices were fair for the work that was done, and I really appreciated the excellent service and communication throughout the process. I traveled from Lawrence to Shawnee to have my vehicle serviced, and it was absolutely worth the trip! It's not always easy to find a place you can trust, but they made the entire experience a great one.

I shopped around for a couple of days and let me tell you, Robert here made the process super easy…read moreand he had the best price and they did a great job! My wife had told me that the sensors went bad on the old set and because they told me it would be done by 90 min and it wasn't, they threw it in free of charge without even telling me. That was stand-up service. These guys rock. They even let me store my old tires for awhile until I could get them picked up!

I had a flat close to this store's location. Walked over to see if they could help me. One of…read moretheir employees drove me to my car and put on my spare. He said they fix flats for free. Unfortunately, my tire was ruined. They were quick to help me and I was very thankful for their help.

I have been taken advantage of over and over when taking my vehicle to a dealership and other auto…read moreservice places. I recently was convinced to pay $800 for $400 tires. They were really bad tires. I realize I have to take some ownership in this, but it is a little difficult for me to trust the auto care service world.. A while back, a man knocked on my door and sold me a coupon book for Shawnee Auto Service Center. I decided to get my free oil change and get out of there. When I arrived, I explained my recent experiences. They were so nice, so professional, and answered so many of my questions. Shawn (sorry if I spelled it wrong) took me outside to show me and explain things that needed to be repaired on my car so it would be safe for my next trip. They did an amazing job. I will be returning. I highly recommend the coupon book. It saved me a ton of money. I will be returning.

Avoid this shop. Workmanship is bad and the customer service is even worse. Shop failed to either…read morereplace the underbody screws or didn't tighten them. Eventually all but the two on the back of the underbody shield fell off and it dragged on the road. Luckily, I had bungee cables and was able to navigate home. Now I have to find OEM screws and replace them. Huge pain. Was a longtime customer, but no won't be back.

I've been coming to this location for all my service needs, and it's always been a great…read moreexperience. I usually work with John, the service manager - he's incredibly helpful and always gives honest advice without any pressure. That kind of service is hard to find. I'll definitely be coming back in the future.

I made the appointment online, which was super easy. Picked the location nearest me, rather than…read moregoing back to where I purchased the tires. The lobby and waiting area are clean. I was told it would be about 30-35 minutes wait time. Currently I can see it hasn't made its way to the bay. I'm here for the free rotation and balancing, and I expect I'll get it back without issue. Sure enough that's what happened. I was told the tires did not need balancing, so I guess that's a plus. Took slightly less than 30 minutes. Yay! I'd go back again. I know this location doesn't have the capability for an alignment if one needed that, but I didn't have anything extraordinary come up. Fast and efficient as far as I know.

Do not take your car to these people…read more Spent $150 to figure out why the engine light went on. The computer shows that nothing is wrong. It misfired and needs a reset. They refused to give us the paperwork showing what they did. Refused to reset the error code. They had my car for an hour and a half and did nothing. I should at least get my paperwork when I've spent $150 to have an error code investigated. How is this business still functioning? Reporting to the BBB. I think my $150 entitles me to the paperwork regarding the work done on my car. Even the dealership provides a detailed account of the work done - that's how they show that they didn't just steal your $$.

My daughter had a nail in her tire so we took it to tires plus. They were quick, friendly, and…read moreeven stayed past closing hours to my daughter get her car back so she go to work the next day.

Unfortunately out of town only place open on a Sunday was a Walmart. I get them balance & rotated…read moreevery 6 months. I use a different location based off my errands the day of the appointment. One locations says they won't replace the tires until they are 1. Another says they are a 2. Each location has some bs. Today Rose told me since i am 1 they won't be able to do any service since i was supposed to have them replaced at 2. The last location said they won't replace them at a 2. Each location has some bs built in to do absolutely nothing for you. zero customer service. Rose said the only person that override a decision is off until Saturday. Why would i waste my time to come back on a busy Saturday. They are set up to fail you as a customer. Don't fall into the trap & waste your money here!

Mike and Bill were outstanding! I needed my back drivers side tire replaced at the last minute and…read morethese two guys saved the day! The customer service was outstanding! Thanks crew for the wonderful experience!