Placed a part order on 3/22/24 for my Subaru and have received zero communication after they took…read moremy money. I've left multiple messages and emails and still nada. I've even called and left messages for Alex and zip. Now I'll have to dispute with my credit card company. Beyond annoying.

Michelle G in the service center is rude and smug, and condescending. She wasted our time and gave…read moreus false information about our car. We were strung along by them when they clearly just did not want to help us out. I do not recommend their service center.

ARS was so incredibly helpful and accommodating when I had to get my car repaired. They were able…read moreto give me a timeline on when I would get an estimate on the vehicle and when repairs would start - they even finished earlier than anticipated. They were communicative of when the car would be ready for pickup and all of the services that were done on the vehicle. Customer service absolutely 10/10! I will not take my car to another repair shop.

I just wanted to say thanks to the folks at ARS for saving my car and helping us deal with the…read moreinsurance company. And all of my questions. It was so covered in silicone spray from another party's negligence it looked like it had been through a dust storm. If you can think of it, that part was covered down to the wheel wells. We thought it would be totaled the damage was so great, but they were able to help us get it right again.

I had 2 very positive experiences with the service & collision center that I wanted to share. The…read morefirst happened a few years ago. I was dropping my daughter off at school just down the street and I must have driven over something while pulling into the school's parking lot because when I got out of the car to drop her off I heard a rush of air coming out of one of my tires. I started to panic not knowing what to do. This was also around 7 am in the morning so not much was even open. I ended up calling the Colussy Chevrolet service center which was thankfully open and they said I could bring it in. They quickly diagnosed and corrected the issue, and it only cost me around $20. Fast forward to today. I have a couple minor scratches on my car from a backing up incident over the weekend. I stopped by Colussy Collision center as it was on my way home and the manager, Tom, was kind enough to come out and take a look and give me his honest opinion which didn't even involve using their services. I'm glad I didn't need to use their services today but after my positive experience I know where I'll go if I ever do need more extensive repairs in the future!

In 2018. I bought a brand new Chevy Silverado from Colussy Chevrolet. While the vehicle was under…read morewarranty I complained several times about it shifting like a horse was bucking me in the chest yet Chris the Service guy said this was normal. Unfortunately, I didn't document it for three repair times for the Lemon Law. Recently I was stuck rebuilding my transmission at a tune of over $5000 and my truck only had 85,000 miles on it and I changed the fluid and filter twice during this time . Budget Transmissions in Castle Shannon rebuilt my transmission better than General Motors ever did, It never shifted so wonderful and flawlessly , It's entire life until finally someone got it right. So disappointed, having Bought over a dozen New Chevy trucks for my business in my lifetime , but this will certainly be my last truck from General Motors. I highly recommend Budget Transmissions and Ford trucks, my new E450 is fabulous from Ford. Shame on you GM. For Selling me a Pile of a crap , of a transmission. Robert Dean

I called with a unique situation, as our car had been backed into by a semi causing body damage to…read morethe front of the vehicle. The bumper was duct taped on to prevent it from falling off, and our inspection was due this month. The trucking company has been ignoring all attempts to reach them. I was told to swing by the day before to talk to Justin, the service foreman, to determine if anything can be done as a stopgap until repairs can be made. Justin came up with a game plan, but he knew he'd be off the when I brought the car in, so he talked to Robert and some other guys who were on that day about the game plan. They agreed that bolting the bumper to the frame would keep it secure and follow inspection requirements. When I showed up to get the work done, Noah was looped into the plan, and the 3 of those guys literally saved my sanity and ability for my daughter and me to get to work while our insurance company now battles with the trucking company. Robert was the guy who made the repair that allowed them to proceed with the inspection. After 11 days of getting ignored and being given the run around by Western Express trucking, I seriously could have hugged all 3 of them and when they lent a hand. My husband and I have always had excellent service from your dealership, but these 3 men went above and beyond yesterday at a time of great need, and I can't thank them enough.

Service Department won't pick up the phone, won't respond to an issue or complaint in followup to…read moreservice. Won't answer calls made by landline, cellphone, their own online chat window or email, all tried on the same weekday during regular open hours. ZERO RESPONSE to a serious safety issue. This is why I left Brewer services years ago, but the new faces and names are using the same policies and toolbox as the old ones. I'm sorry I gave them another chance. If they ever contact me, I'll update with what they were willing to do or make it right. If they can convince me of some integrity I might even delete the review. Edit: they eventually did call back. My wife took the car in to address the safety issues they failed to either own or remedy. Within 1 mile of leaving the service department, my wife driving noticed the hood of the car undulating at 40mph. She pulled over and discovered the hood only secondary latched and not closed all the way. After calling to report this, their rep called u and said "they were never under the hood" so if you you want a picture of what dealing with them will look like, this is it. I'm done with them.

I had a very bad experience with this mechanic. This place was recommended to me by a friend, so I…read moredidn't think to ask in advance the price of an oil change. They charged me $115 for an oil change. I used to pay $65 in LA where I just moved from. I tried to ask why it was so expensive and he blamed it on high oil prices. I called 3 nearby mechanics who quoted me $50-$80. My guess is they saw my California plates and decided to rip me off. They also said it would take an hour and a half and took 4.5 hours. I would absolutely not recommend this place.

They replaced my alternator and battery and changed my oil super fast. The owner was friendly and…read morecourteous on the phone and explained everything really clearly. Their prices were a little on the high side, but not totally unreasonable, and I think they might have thrown in new wiper blades as well (or maybe they just fixed my old ones; in any case they work way better now). I'd recommend Lifetime to anyone who's looking for speedy, topnotch service at a fair (but not bargain-basement) price.

Well considering it is the closest dealership to me, they do a marvelous job with my Clubman. Easy…read moreto set an appointment, easy to find, and the staff is stellar.

Mini of Pittsburgh used to have excellent service: both sales and service. We've bought 2 cars from…read morethem and for 13 years service was stellar. They contacted us when service was due, the people knew us and are car and when we picked it up it was cleaned and always worked perfectly. But then they grew. And the grew and everything changed. Notifications for service stopped arriving, people left and now when we drop our car off, we see a new person each time who asks "what would you like done to your car?" Now WE must tell THEM what we'd like done--expertise has been delegated to us to decide. Today, when trying to schedule a service the person on the phone took umbrage at my complaint about service and simply hung up on me. Needless to say, we won't be buying another car from this company. When growth causes a decline in service, customers of almost 20 years like us, will leave. Unless Pittsburgh becomes a much larger city, eventually that is bound to adversely affect business.

I had been a loyal customer for 11 years. Until recently, they provided consistently…read moreabove-and-beyond excellent service and always gave fair and honest accessments for all my car repairs needed on a mini cooper and mini countryman. When the countryman died of engine failure at over 110k miles, in June I purchased another older mini cooper. This is when our relationship changed. It was burning oil at an alarming rate, smoke was coming out of the exhaust, almost always after idling for a lengthy time and sometimes upon starting the car. I had it accessed by Murrysville Auto and a part replaced with the stipulation being that might and might not resolve the issue pointing to possible engine issues. Fair enough. I was glad to have honest information to make the decision. When it still exhibited smoke from the exhaust, I immediately made another appointment to have it reaccessed. This time, instead of Cody (owner) who always had relayed the information to me in the past, his mother, Jerrie (President) gave me info stating no further repairs were needed or recommended, that it was burning oil and the solution offered was for me to simply check the oil EVERY DAY. At this point, I questioned outloud to Jerrie in person if they were trying to tell me they didn't want my business any longer. She assured me that was not the case. We then talked and, with Cody in the conversation, as well, a rebuilt engine was found with a cost of installation being 15k. I agreed, thinking a total engine replacement would fix the issues. Before I could pay, I needed to transfer funds for next business day. In the meantime, a new light came on -- the engine reduced power light. This was a new symptom and my research showed it might mean more than an engine alone. I could not, with this new info, afford to pay 15k and not have a total solution so canceled the order for the engine. Now, Murrysville Auto lets me know the seller of the engine was charging a restock fee of 1600. This restock fee was not divulged to me on my paperwork which is unlawful and non-binding in PA. To just be done with the transaction and move on, I agreed to pay 1600. But then, Cody tells me it is actually more than 1600. I stand by the 1600 relayed to me and pay that. Soooo, bottom line I stand by my intuition that Murrysville Auto wanted to sever business relations with me, though I had been a long-time loyal customer and always paid my repairs in full, on the spot, with no questions on pricing or suggested repairs until this car purchased in June, less than 3 months and less than 1500 miles ago. By having Jerrie and not Cody give me the latest non-repair advice of simply checking oil EVERY.SINGLE.DAY which is ludicrous to charging and not divulging a restock fee (first, I would never back out of a contract except I had new vital info), it seems obvious that I will not be continuing my service with them for this car or any other. I have no idea what changed to come to their final ways of doing business, but it is what it is. They are not the same trusted business that I came to trust and rely on all these years.

I first brought my car to Murrysville Auto Clinic (MAC) so long ago that I honestly can't remember…read morethe exact year--it's been at least 15 years. What I do remember, however, is that from that very first experience onward, they have always treated me with honesty, respect, and fairness. That kind of consistency is rare, and it's the reason I've remained a loyal customer ever since. Over the years, I've recommended MAC to colleagues, friends, and even my own family members, including my father. A couple of them mentioned that they thought MAC might be "a bit too pricey," but I've always felt that was an unfair assessment. In my experience, their pricing is not only reasonable but also reflects the quality of their work and the integrity of their service. When you're dealing with something as important as your vehicle, "cheap" is not the standard you should be aiming for--fairness and trustworthiness are. And that's exactly what MAC delivers. One of the things that sets MAC apart is how often they've gone above and beyond for me. On several occasions, they've helped me out without hesitation and without expecting anything in return. That kind of generosity and customer-first attitude is almost unheard of in the auto repair industry. To me, that's worth far more than saving a few dollars at a shop that might cut corners or treat customers like transactions instead of people. My car is now 22 years old and has plenty of miles on it, yet it still runs like new. That's not luck--it's the direct result of the care and expertise of the team at MAC. They've kept my vehicle reliable and safe far beyond what most people would expect from a car of its age. That kind of outcome doesn't happen without skilled, dedicated mechanics who take pride in their work. What I value most about MAC is that they've earned my trust. In an industry where it's notoriously difficult to find honest and competent mechanics, I know I can rely on them to give me straightforward advice, do the job right, and treat me fairly every single time. Their loyalty to their customers is unwavering, and that's why my loyalty to them has never wavered either. In short, MAC is more than just an auto repair shop--they're a team of professionals who genuinely care about their customers and their community. They've earned my respect, my gratitude, and my continued business. I wouldn't hesitate to recommend them to anyone who values honesty, fairness, and quality in auto care.

heard some new rattling intermittently while accelerating. New the area, saw some reassuring yelp…read morereviews so called T J's.. Junior initially talked me through the issue on the phone as I was supposed to drive out of town the next day just to make sure it wasn't emergent. I didn't end up driving this car but brought it in to them first thing in the morning for a look after I got back. Turns out they just need to pop the splash shield back up. They called about 3 hours later and let me know it was done. When they realized this was the only issue, they decided not to charge me. I really appreciate their transparency and good will. Will definitely use them for future car needs because of their honest service. Advise calling in advance for an appointment.

A shop that's my home away from home. After moving out here, it was hard to find a shop I trusted…read more TJ and Andrea are always honest with what my car needs and charge accordingly. I have never been unhappy with my service here! Thanks TJ's for always having my little old car in great hands!