I went into Roger Dunn to get fit for irons after terrible experiences at No Bogeys, GolfTec, and Club Champion. I figured I'd give it one more shot -- and I'm so glad I did. John Bouffard fit me and was absolutely awesome. Super kind, chill, and easy to talk to, but also incredibly knowledgeable about the game, the swing, the numbers, and ball flight. He made the entire experience enjoyable. He was so good that I came back to him again for a full gapping session. Now I'll never waste time or money at boutique fitting shops again -- John is my guy from here on out, and he should be yours too. Thank you, John. You were awesome! read more

Extremely rude front desk area. Unfriendly and bad customer service, unhappy attitude.

First off, keep in mind their return policy provides NO REFUNDS even on brand new, untouched purchases. Store credit only, no exceptions. "Customer service is our #1 priority." is written in all responses to negative reviews. Meanwhile, Roger Dunn completely disregards treating you with class and equity regardless of background. I'll echo the same sentiments from many other visitors. I walked in ready to purchase one of their $500-$650 zero-torque putters without delay considering the club fitting "experience" they promote and a tee time the next morning. I presume because I don't fit their profile, I was dismissed--no assistance, recommendations, or pre-purchase service. In the putting area, I asked to remove the wrapper on a demo I was about to buy (only variant left) to ensure no blemishes or differences in feel. An older man denied my request even though half the other putters were unwrapped. I asked what the difference is if they advertise a 90-day satisfaction policy. "Not on L.A.B.s." was the terse response without clarification. The venue is said to have a knowledgeable staff but they all seemed like grumpy mutes. The simulators and hitting bays were largely unused and many staff had nothing to do. Yet after being ignored for nearly three hours, they were suddenly busy and rushed me out as closing time approached. Toward the end, a young lady said I have to pay $150 if I wanted any club selection service before my purchase. Nope, the store was just closing. I ended up just buying the TaylorMade Spider 5K-ZT putter (as there were unwrapped models to test). The only employee that had any semblance of courtesy was the Asian cashier. If you're a serious golfer or expect a proper fitting before spending real money, skip this location. As demonstrated, Roger Dunn doesn't take action to rectify complaints. From my experience: 1. PGA Superstore in Irvine have an excellent staff, demo freedom, and open fittings. 2. Club Champion in Santa Ana have data-driven putter fittings and true customization. 3. Golf Galaxy in Tustin have great service, variety, and honest engagement. I spent over $5k here between 2007-2008 but no more. Golf should be about precision and respect--both are bankrupt at Roger Dunn Santa Ana. read more

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Found these melin gems here. Roger dunn never dissapoints. Every time i come i find something i want. Its great. I definitely recommend shopping here read more

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I went in for a regrip on my irons a few days ago and was greeted at the club repair counter by an older gentlemen named Daniel. I usually have a good experience here so the dismissal I received was shocking. As I started talking he seemed to get a call on his phone and proceeded to answer it, having a full on conversation before returning to take care of me. He wrote down what I wanted and then spoke very rudely to the younger men working in the club repair area. He then told me it would be about 6 hours and insinuated that tipping would speed up the process. I could not believe the interaction I had. Very rude to customers and employees alike read more

I don't mind having to pay 10 cents for a bag "per state policy". You should let your customers know this at the beginning of the transaction. You waited until my card was charged and we were closed out before I asked for a bag and you informed me of this policy. Now I'm supposed to pull out cash for a 10 cent bag. Lame. read more

Repeated mistakes at the club repair desk -- proceed with caution. I've given this location multiple chances, but the young staff working the repair intake desk consistently get work orders wrong. Three separate visits, three separate errors: 1) I asked for a Cobra DS Adapt sleeve to be installed on my driver shaft. The intake person wrote down "Titleist DS Adapt sleeve" on the work order, so it came back with a Titleist sleeve. This meant an unnecessary extra trip to the store and an extra round of heat applied to my shaft -- neither of which should have happened. No apology was offered. 2) I brought in a putter shaft to be shortened by one inch and re-gripped. They installed the new grip without ever shortening the shaft. 3) I asked for a 3-wood shaft to be tip-trimmed by half an inch and cut to 41.5 inches from the grip end to the end of the sleeve (42-inch play length). The intake person wrote down "play length 41.5 inches" on the work order -- completely misunderstanding the spec. Fortunately, the technician who actually does the work happened to walk by, and I was able to clarify directly with him. The pattern is clear: the staff taking work orders do not understand club building terminology, do not ask the right clarifying questions, and do not accurately document what the customer requests. My strong advice to anyone using the repair service here: do not rely on the intake desk alone. Ask to speak with the technician in the back and personally verify that every detail on the work order is correct before you leave. It will save you time, money, and frustration. Also worth noting -- the young staff at the front desk and cash registers are often more focused on chatting with each other than acknowledging customers. Basic customer service, like greeting someone when they approach the counter, should not be too much to ask. read more

The best golf mecca ive ever been to. This place has everything and more. The used selection is a gem and the bays use gc quad

Had an issue with some work that was done to a shaft I brought in. Store manager Sean found out I was not happy. He went well above and beyond to make sure I was very well taken care of and made whole. I went from, I'm never coming back. To, I will never go anywhere else. Thank you yet again. Truly 10/10 customer service. read more

Ample parking, professional service. This is Golf Heaven! They sell everything golf; new and used golf clubs, cute head covers, balls, shoes, hats, clothing, towels, grips, plastic tees, launch monitors, scorekeepers, gift ideas, putting cups, gloves, belts, socks, etc etc etc! There is a putting green to practice and an indoor simulator you can test your clubs. A center for repairs & grip application. Good value for many items read more

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Service is horrible, lazy workers. Make you feel like you're bothering. I've spent thousands of dollars there because they have a lot to choose from but I hate going there because of the staff. Starts at the top, the managers are stuck up jerks. read more

They have everything you could want for golf. However, I have found that every shop seems to be really crowded. Due to that it always looks messy. Otherwise it's a great shop ! read more

The staff was super nice and helped me find a good bag! The also gave me a free 20% discount and I got great value for my bag!

Roger Dunn Golf Store Manager (Shorter guy with glasses) at the front desk at 5pm on a Tuesday. Went to ask if he could do a deal on some used clubs, but he was clearly nearing the end of his shift or just a regularly, angry, little man. He was extremely curt and just down right rude. With the amount of used clubs they have in stock, you would think they would try and do something for a long time customer. Even 2-3% shows that they want to work with you but no, he said the price is the price with his stone face. I will take my business elsewhere. Downright rude!! read more

I drove up to this location this morning and got there about 10:20am to beat the crowds and try some new clubs. They have about a dozen stalls with which to try them with signs posted limiting the hitting sessions from 10 to 15 shots to allow others to step in and demo the clubs. It's unfathomable to see that this horrid place gets 4 stars ffs! Not one of the hitters occupying these hitting stalls adhered to the 10-15 ball rule, it's the public what else would you expect? And that is precisely where the ZERO customer service kicked in. There were FIVE so called "...sales attendants" behind the back counter in their black shirts adjacent to these hitting stalls. They did absolutely nothing but chat and chuckle with each other not noticing everyone using this place as their own personal driving range, let alone assist me in getting a chance to hit some. After walking up to the counter it was obvious no one gave a rats ass and I promptly left without hitting a single ball! Customers are like teeth, if you ignore them they'll just go away! Ever since Gary had passed this place has gone to the shitter regarding customer service. No sign of it whatsoever. They must be rolling in money to treat us like this! Roger must be turning in his grave watching his name being affiliated with such blatant ineptness running it. What a mistake I'd made thinking it was run similar to the Mission Viejo store where respect and customer service is in the forefront of what they do! Stores run like this is why Amazon is so successful. read more

I had a chance to do the iron fitting with Nick De Lia.. We spent enough time going through different clubds and shafts and finally decided the one that I liked. The delivery was faster than expected and there were some minor adjustments needed. Nick, as promised took it personally and took care of my needs right away. Not only Nick is a fantastic fitter, he is also a caring person with customer satisfaction in his mind. I will visit him again for my driver fitting soon. I highly recommend him for any fitting needed for everyone. Great job NICK !!!!! read more

My dad came in for a fitting and Kalani helped him figure out what adjustments needed to be made after analyzing all his swings with various shaft and club head combinations. Kalani was very thorough, honest and went over all the stats and then pivoted to making solutions for the problems my dad was trying to fix. We drove all the way down from Calabasas to come to this location because it was touted as the best place and highly recommend by friends. It sure met expectations and was worth the visit. read more

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Came here on a Sunday and it was pretty busy. Love their test drive simulation bay. Kids got to waste time on the putting greens. So win win for fun. I just wish they had chairs around so I could sit and wait read more

Roger Dunn Golf Shops - Simulator - Golf Equipment Near Me - Santa Ana, California

Quick shout out to Fischer for being so helpful in the club section. He offered to allow me to try shafts that weren't available on the used floor. Trying to get a fitting but the Ping fitting bay didn't have the shafts/weight I was hoping for. Hopefully one day RD can also have the new Velocore+ shafts. Why is it so hard to find these things. read more

This is Disneyland for me. Found my new set of clubs that were made just for me. That how I feel. They have everything you can think of and it's reasonable compared to shopping at pro shops when you're a member of a club. I found my new place to get everything that I need when it comes to golf. The staff is friendless and ready to assist you with any of your needs. Marina helped us and informed us about their reward program. That we did enroll. She was very knowledgeable and really enjoyed how upbeat she was. If you're looking for anything that involves golf, this is the place for you . Their used items are impressive and affordable. This is now my go to place for golf. Anything you need they will have! Highly recommended! read more

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Cashier by the name of Anthony displayed attitude when I attempted to pick a club I had repaired and paid for. I do not know what his deal is or if he was having a bad day. It is not the first time a customer has forgotten the yellow receipt the repair center gives you and to tell me "well I would've known you paid for it had you brought your receipt" Inexcusable to talk to a customer like that, clean it up. read more

I love this store and buy everything from here but on 5/17/25 a manager name chuck was very rude and refused to help me with a return that was well within the store policie. Another manager with glasses who was very helpful was even confused on why chuck didn't want to help me with my return , maybe it was my skin color because the way he spoke to me be other people totally different . Very disappointing to see the kind of manager that works there . read more

Went there today and bought a set of mizuno jpx hot metal pros, and I would say the experience was great. No pressure to buy nobody harping about hitting the clubs I got to test a couple sets and ended on a brand new set of mizunos . I can't wait to go back and buy more clubs read more

Roger Dunn Golf Shops - Golf Equipment Near Me - Santa Ana, California

Rating two stars only because the store is big and has a good selection but the customer service is extremely bad. Went in looking to invest in some new of wedges and I could not get one employee to help me out. I waited for about 45 minutes and nobody tried to help me out or even acknowledge me. Ended up going to Golfio in Walnut and had a much better experience. I probably wont return to Roger Dunn. read more

Jacob G., Richie, and Kai were so friendly, knowledgeable and helpful! Unfortunately, my experience here has been that staff aren't always friendly and some act too cool to answer questions. Today was a refreshing change. This store has an unreal variety of items and brands. Their trade in program is pretty fair value. Always wonderful to get customer service with a smile! Keep up the great work! Thanks again for all your help! read more

A good word for TOM PAK at the Santa Ana store. A few years ago I bought my Clicgear push cart here & it finally broke down. Sagged in the middle & was dragging the bag. I brought it in, Tom looked at it, grabbed a tool, & fixed it very quickly. Thank you, Tom. ‍ read more

Fantastic service like always today. Mike and Danny were very helpful with bags and John helped me find a great iron. There's a reason why everybody talks about the shop on golf courses all around Southern California. read more

I have been fit for all my clubs but never my putter. I made an appointment and Dean Fujinami fit me using the Cool Club system. The system is amazing and does an amazing job of showing you video + statistics. Dean was great and identified a problem with my set-up and current putter. He brought in a different Scotty model and felt/saw the improvement. Ordered it to the specs and excited to get my new putter! read more

Bought a bag here over the weekend. The selection is pretty good and the store is pretty big. Not the best or worst and I'd come back here again if not near the PGA Tour Superstore in Irvine. That place is still my favorite. read more

Roger Dunn Golf Shops - Golf Equipment Near Me - Santa Ana, California

Store was recommended by a friend, It was a pretty big, lot of selections. Definitely worth 30 min drive to shop. read more

Returned a set of irons today and picked out another set. When I tried to do the exchange and extremely rude and condescending teller at the main entrance looked at me with a dissaproving attitude and huffed out, well, you have bought 3 sets and returned them that's going to cost you 30% restock fee. You're costing us money. I get the policy but for him to get nasty and tell me I'm costing them money is ridiculous. I've spent thousands at that store over the years. The only reason I've been trying to find a set that works is I have become permanently disabled and am acclimating as best I can to the situation. Besides, the return is a store credit which I would spend anyway. So your nasty, rude, self important, penny wise and pound foolish worker has cost you any future business from me. Hello PGA Superstore. read more

Though I was an avid golfer for much of my life, I stopped golfing for the last 10 years. Recently, however, more time in my schedule had freed and I was able to get back into the game. I drove to Roger Dunn's to check out the what the golf world now had to offer. Firstly, I was impressed with the incredible selection of every type of club and gear golf had to offer. Secondly, the service I received was amazing. Fisher, an associate at the store, helped me tirelessly for at least an hour. Endlessly handing me club after club to demo at their indoor range while at the same time bringing me clubs that were better suited for my swing. His knowledge of the equipment, the latest technology in golf, and swing mechanics was vast and in depth. And he was extraordinarily patient while helping me select my gear. Thank you Fisher for an amazing experience. I will be returning soon! read more

Instead of being helpful and offering advice for a new golfer who is ready to spend money in the store, the employee reluctantly came to help me. He was unfriendly and sneered at me for having little knowledge about certain golf related things. He really made my shopping experience very unpleasant and I would not shop there. read more

I finally got a chance to come here after all the talks of this place from my friends. Though we thought about getting some clubs, it was more of just checking out how big this place really was and the assortment of brands, clubs, clothing, shoes, etc that they have. Just way too many to list here. Right when I walked in, I was amazed by the look of how the layout and sectioned off by the name brands like Callaway, TaylorMade and others. Just like the other Roger Dunn shops, there are bays here for you to try out used clubs. If you're in need of trying the new models, just let the staff know as they have demos for you to try. You definitely don't feel any pressure here trying out clubs. Monitors are set up to record your swing speed, distance and others. Staff here are friendly. So many options here. It's like a kid walking into a candy store for the first time but instead it's an adult walking into a golf shop with so many options. Definitely will come again. read more

You guys need to remodel your hitting bays and add more. There are not enough bays for the amount of people and demand. No one is enforcing swing limits, sometimes waiting 10-15 minutes. read more

I went to the putter green and asked a sales guy about the removable weights for Odyssey Jailbirds. Instead of helping I was hit with the no with the worst tone of voice like I shouldn't have even asked. I left without buying a putter and won't be returning. Super disappointed in the customer service, no one should be spoken to like that for asking a simple question, especially a customer. read more

If you are looking for anything golf related look no further! This is like the Costco for golfers as they have literally everything you can absolutely need here in a one stop shop. From your club fitting from all major brands, club repairs, selling/trade in old clubs, buying used or new clubs this place has it all. No they aren't the cheapest place for new gear but if you're looking for excellent quality used gear they have a very HUGE selection that changes literally weekly if not daily. Alot are mint condition 9.5 demo clubs that are heavily discounted. They also have a 90 day no question asked return policy on all items. So if you have any doubt of a club buy it try it and exchange if you're not happy. I've bought clubs, balls, gear here for many years. Even if you just want a quote on trade in value just stop by the customer service desk. You can use your trade in to purchase a new/used clubs or save the credit for future purchases on anything or cash out if you want. During covid they are providing gloves, sanitizer at the entrance if you need it along with limiting capacity inside. Yes masks are required to enter and while in store. The shop is always pretty busy with people in the hitting bays trying clubs, putting green or in the brand fitting bays. The staff is typically very friendly and helpful if you have any questions or need help. Yes there are some bad ones but that's like any big shop. There is never any pressure to buy anything or any sales people following you around like some places. This is just a candy store for all golfers. read more

Roger Dunn Golf Shops - Latest repair prices as of 3/1/2021 - Golf Equipment Near Me - Santa Ana, California

Has everything you need for golf! Clubs, clothes, shoes, tees, hats, caps!!! They have it all. Needed to grab a new glove and have a few clubs regripped, and they were amazing. Totally decent prices too. I don't golf a lot, but I do swing by here at least once a year for a my golfing needs. read more

Roger Dunn Golf Shops - Golf Equipment Near Me - Santa Ana, California

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Im not much of a leaving a comment kinda guy but FISHER on clubs went above and beyond helping me with my golf needs, he is very knowledgeable, helpful and friendly.... If I can give him 10stars I would... read more

Roger Dun Santa Ana is the best! Huge selection of new and demo Great staff Just wish they were open later read more