I got Roger to replace my entire system (furnace and AC) plus duct work. We got quotes from other companies and Roger's quote was around the same, but here's what the other quotes didn't include: * a better AC system * new duct work * larger ducts for a few rooms that needed them * fancy 4 inch filter (that lasts 6-12 months) * better parts and labor warranty And the job really only took around 5 hours or so. So....I feel pretty comfortable always going with Roger now. UPDATE: I had an issue with my system because hair from my three dogs had clogged up the filter faster than expected. Roger came by and explained what happened and what I need to do to prevent that happening in the future. I appreciated the explanation instead of fixing it and leaving. read more

Notice how there are NO recent reviews ?? The guy has vanished. My new unit started making noise like a fan was rubbing 3days after installation. Never came out after repeated calls. Told me I was sold a programmable T stat. It was it and would not send me instruction like he said he would. New supply box split its seams so I was cooling my attic. NO RESPONSE TO ANY CALLS OR TEXTS. I got SOS AC to make repairs ( great outfit !!). Save your money and look elsewhere. This guy is not reliable or accountable !! read more

This system has been a nightmare. I should've left the old system in. This thing has cost me so much money and is now out of warranty. Do yourself a favor and find someone else. Years later, I'm still dealing with this system. Roger's refusal to work on his own system and installation has cost me thousands. I have been told by multiple heating and air repair people that this system that was sold to me as new is either refurbished or used. It's no wonder that the paperwork was never filed for the warranty. I guess you live and learn. read more

A Great price and a quick install! Our old house is cooler now than it has ever been. I highly recommend Roger Brown A/C.

Just wanted to say that any time we have had an issue with our a/c, which has been rare, Roger has gone out of his way to get things done for us. He has always been fair. He is very loyal to his customers. I have known Roger Brown for 20 years and will continue to use his company for my a/c work. read more

Roger did a phenomenal job for me with very little notice. Called me back to answer all my questions before we got started. He and his team took care of everything and came back when I had a question and needed them to make an adjustment. He explained the system he was installing and how he sized it. The other companies I had quote for me kept trying to sell me additional things I did not want or need. Very reasonably priced and honest. read more

Professional service with attention to detail! I also appreciate that Roger was cost conscious at a time of desperation. When important things like an AC unit fail, businesses can sometimes take advantage of that, I am so gracious that Roger does not run that type of business. I highly recommend! read more

Roger is a stellar independent business man who's been doing this work in this area for decades. He is responsive and helpful. He's rescued me in 2 situations with cooling and leaks. Honest when things don't need replacing and just small repairs. His pricing is competitive and the customer service he provides on the backend is just not around these days by the bigger companies. Great choice for HVAC work in Austin! read more

NO REBATE WAS FILLED BY ROGER BROWN: After 3+ months, I called the City of Austin to find out about the status of my rebate check. Apparently, Roger never bothered to submit the paperwork and without the paperwork and his signature, there will be no rebate. Perhaps he didn't submit the paperwork because he didn't want the city to inspect his substandard work. Perhaps, they would have made him fix it and he didn't want to do that because he already had been paid. Marti Price read more

Roger Brown AC has been my go to company for air conditioner repairs and replacements for many years. I manage over 30 properties and he has always done an excellent job. He serviced equipment this weekend and and last Friday evening personally that were not his original install to help keep my tenants happy. I never hesitate to give his name to any clients, family or friends needing air conditioning work. His prices are reasonable and the service is excellent. Read the "Not Recommended Reviews" to get a true review of Roger Brown AC. read more

Do not hire this guy. He did not do my job to code, and the TDLR made him remove his equipment. Thankfully, my credit card company reversed the charges he made to my card, so I'm "only" out a few hundred dollars from the damage made to my security system wiring and the hole they put in my ceiling. It was the worst installation of all time. He took 3 days to install my system, and still did not complete it. After several weeks of trying to get him to come back and finish, I eventually had to call a third party for help. It turned out that he had not pulled a permit, nor done the work to code, so I was not going to get the $600 rebate he promised me. If you choose to do business with him based on price, beware. It may not be to code and endanger both your health and your home. read more

I came across this guy, on a recommendation from one of my clients, after bumping into him on a job. I mentioned I was having long-term A/C issues at my house, as well as having several investment properties. A few months later, I get a call out of the blue, saying he would "make me a deal", as his crews had no work, on one of my investment homes. He comes out, does a partial install, and leaves. Later, when finishing the home, I have to hire another crew to finish his sub-standard work. In the mean time (prior to me knowing his work was substandard - when it all blew apart), he gives me another "deal" on my home and another rent property (idiot me paid him almost 30k for 3 properties, and I am still dealing with repairing his shoddy work). I have him come by my house, and he gives me a great number to put in two a/c units. I asked how he could quote a number without even actually seeing the problem. After going over the specs (which he did not follow), going through the entire house with me, he confirms his quote in writing. He guarantees the system will be totally complete while we are out-of-town for four days. What a mistake I made ( I made three with this guy, all in succession, as he is a talented "grifter"). The day he is to show up at my house, he calls and says the equipment is "not available" (after I paid him 50% of the job two weeks before - to purchase the very equipment), and would give me a "better brand" (no kidding, the day of the install, as we are headed out-of-town). The install is nowhere near complete when we come back. I have a motion sensor camera in my home, and there are people in my house that don't work for him on the photos (he never explained that). The system is done almost entirely incorrectly: leaking ducts; ducts that are not proper insulation rating; holes left to the attic (letting hot air into home); wrong insulation on line sets; crimped flex ducts; electrical connections left taped together; roof jacks put in that leaked in the rain; and a whole list of other items. He says he will "make it right". After "personally guaranteeing" stuff is done, I finally pay him off to simply go away. ABSOLUTELY awful work. Not to code. Will tell you anything to get his money. He complained that I "checked" his work, as "no one ever did". Stay waaaaay away from this installer - regardless of the "great price" he will promiste. I have spent over $5000 having all of his substandard work corrected. read more

I contacted Roger Brown late on Friday evening as my AC was streaming water thru but was not a clogged hose ( I had blown out hose and used bleach ). He answered phone and made arrangements to come in the morning on Sat. After a thorough exam he determined it needed to be taken apart and was able to locate the problem and the damaged coils with cracked pan needed to be replaced. The work was done and quickly I had my AC blowing cold air with all water going outside. Thanks Roger Brown! read more

I am new to Central Texas (Georgetown) area so to find reputable companies/contractors to do work for me and in my home is very important to me. My criteria that use to find and hire a contractor is simple. 1. How many years in business; 2. Family owned; 3. Quote or bid falls somewhere in between everyone else's. 4. BBB rating; 5. Word of mouth. Roger gave me a fair quote for a Rheem heat pump unit. He determined what size unit I would need for the amount of square footage I would be trying to heat/cool. He answered all my questions when I had them and his crew was very professional. They took away my old unit plus he showed me everything that had gone wrong with the old unit. I did have a programming issue with my Honeywell thermostat when it was first installed but he came right back and corrected the problem. My unit is working perfectly and I am satisfied with the work that was done. I also did a little homework on my own to make sure that unit that Roger was recommending was accurate. I used a website called acdirect.com. They have a lot of information on how to size units for the square footage of your space and for the climate zone that you live in. Here in central Texas we are in zone 1 so for 400 sq ft of space I would need a 1.5 ton unit which is exactly what Roger recommended. We even went over ductless systems, single zone and multi zone systems and the pros and cons of each. After I had all the information I needed I was able to make a good informed decision. I will definitely use Roger Brown AC again. For those of you who are looking for an AC company I believe Roger Brown is your man. Remember you as the consumer should do your homework and use websites that will help you in your decisions. read more

I had 2 ACs replaced 5 years ago. The primary drain didn't work on one after the installation. It took them 1.5 years and multiple visits to finally fix it. The plenum was mounted wrong. Lots of excuses in between. The coil went out over a week ago. I have an invoice that states 5 year parts and labor warranty which is not being honored. Now, I am paying someone else to fix what should have been under warranty. read more

Roger has replaced both of our units and we have been very happy! Our new units were much more efficient and did a much better job cooling than our original units. He gave us a very fair price and was fast, clean, and fair. I would HIGHLY recommend to anyone! read more

I was really nervous about finding someone to work on our ac unit. I have a problem trusting people to do repairs in my home but roger put me at ease and made me feel confortable about the work he was going to do. Hes great at explaining and showing you whats needs to get done. And he's afforable. CALL HIM! you wont be sorry read more

Mr Brown came to my house and checked out my Ac unit and told me I needed a new one. He replaced the unit inside and out in one day at a great price. And then the Ac at my job in the snack bar area went out. he was there right away and looked at it and took care of the problem. He has done a great job and his service has been excellent. We called other big companies and they would just get it running and have to come back again that same year. All I had to do was call Mr Brown and he fixed the problem and now it runs great! I always recommend him to anyone. Thank you Mr Brown MrsHartman read more

I was referred to Roger Brown AC from a coworker after my AC all of a sudden quit working - called and they came out and serviced right away and diagnosed the problem quickly - installed a brand new capacitor. Fair prices, responsive and explained everything thoroughly. Very professional and will definitely be calling again for any future A/C issues read more

My husband and I have used Roger Brown Air Conditioning since we moved to Round Rock 16 years ago. The first time on a July 4th weekend, after being turned away by four other companies, Roger came by that Friday evening and fixed our air conditioner. :))) We have used his services ever since and have been very satisfied. We recently replaced both air conditioning/heater units in our home and one of the workers accidentally stepped thru the ceiling. They sent out Jason King Home Repair who did an excellent job on the repair and you cannot even see where the hole was. One of the new units went out this week and Roger came right over and fixed it, no charge, honoring the warranty. We recommend Roger Brown to all our family and friends. read more

I have been using Roger since 2004 when my entire system (inside and out) died. I was 7 months pregnant in August, so naturally he became my hero! He has since done a couple of service calls and replaced my outdoor unit a few years back! Of course when I came home today and the house was 88 degrees I called Roger! It was 4:50 pm and here I am at 8:30 in a cool house! Once again my Hero! read more

i have used Roger Brown AC for about 10 years now. He came to my house the same day I called him when my ac went out and by the following day, had a new system going!!! Now my heater was not working properly and once again, he came to my house---AFTER HOURS ---and took great care of us!! He has been a life saver twice now!!! I would NEVER use anyone else!! Great customer service!!!!! read more

Roger Brown installed a Trane air conditioner for me 2 years ago after my previous system died. His folks completed the installation quickly and professionally. Since then, my new system developed a leak, and Roger has been responsive in attending to the repairs and has faithfully honored the 5-year parts & labor warranty with no additional costs. read more

BEST AC guy in AUSTIN!!!!!!!!! He has come to my rescue n=more than once, and after hours. I highly recommend his service!! Thorough, affordable and professional !!! read more

We have been using Roger Brown for years. He is beyond trustworthy, always comes through when we have been in a pinch and/or just in need for basic maintenance. We have never been disappointed with his work and can't imagine calling anyone else. read more

Roger is an excellent business man who is very knowledgeable in what he does. I was very appreciative of him taking the time to explain the work needed to be done and discussing prices. I would recommend Roger Brown AC to anyone needed AC or heating work done. Support local businesses! Thank you again Roger!!! read more

I have been a customer of Roger's for a number of years. He has replaced the unit a couple of times. He and his employees have always been very good about getting the work done and cleaned up as quickly as possible. I would recommend Roger Brown to anyone. Whenever I have called him, he comes out as soon as he can and takes care of the problem as quickly as possible. He will do whatever he can for his customers. read more

Bought a new house, that had an AC unit replaced by Roger Brown, before I moved in. Brown did not vacuum all of the nitrogen out, before he charged the unit. The freon mixed with the nitrogen and froze up the unit, that had a five year warranty. I called Brown who refused to come out and honor the warranty, since he put the warranty in sellers name. Brown then said he would come out the next Saturday, but never did show up. I had Fox AC repair come out and suck out all of the freon and nitrogen and replace the filters. The unit was then filled with freon, at 50 dollars a pound. I would assume this is why Brown did not want to come out since my unit took approx 12 pounds. I would also assume this is why all of the nitrogen was not sucked out, so the seller would not have to pay for additional pounds of Freon. Brown AC is a joke of an AC service who does not warrant his warranty. Brown is rude on the phone and a liar. Use brown if you wanna save money for crappy work, or go with another company that is trustworthy. Roger brown score: f-------- read more

My wife and I hired Roger brown air conditioning to put in a new air conditioning unit in our new home in Austin. He wanted 50% and the cost up front which equaled about $7,800. He told us they would come to start work the following week. Not only did they not show up they did not call until 3 weeks later.my wife called the company and they said that they would have a man out there the following day. After a total of 5 weeks with nobody coming to work on our air conditioner. I finally called and they said they would have somebody out the very next day. They arrived around noon and when I say they it was one servicemen and he had no idea what he was to do. As we answered the door for the serviceman he smelled of marijuana . As if he had just smoked a marijuana cigarette. My wife was concerned about having this man come in our house so we decided not to let them start. When my wife told the servicemen that we did not want him in our house he said quote good luck trying to get us to come back out here again unquote. They still over 70 $800 to this day and nothing's been done we are taking the small claims court. His company is a joke reliability in fact I do not recommend them to anyone beware. read more