I had a horrible experience. I tried canceling my reservation due to poor snow conditions, but the…read moreowner refused to refund my $200. Now, he's tried to run my card for a 2-day rental of 2 sleds ($1200) in full 5 times, even though we didn't use the machines. Beware of giving any personal information to this business. This run-down, unprofessional business operation seems to have run out of his small garage at his residential home.

Staff here was so friendly and helpful and looked out for our best interest. They gave us great…read morerecommendations on what to in Minocqua.

The entire experience was amazing! The woman at the counter was so sweet and informative, ( I wish…read moreI could remember her name) and Rowdie was so great. The woman told us "if you ask nicely, Rowdie will drive you to the main trail" we didn't even have to ask, Rowdie offered. Everyone was so nice and the trails were great along with the food recommendations!

Rented snowmobiles (sleds) from Toy Shop. The staff was excellent and informative. Our group was…read morenot first time riders, but if we were we would have felt comfortable and fully prepared by the staff with all safety and tail information. We rented full gear, (helmets, pants, jackets, boot covers) and they were all very clean and in great shape. The sleds were 2021 models and in tip top shape. Rental rates were very affordable and lowest in the area. I unfortunately had my car keys fall out of my pocket on the trail while driving to return the sleds. The staff went above and beyond trying to help the situation. They had two staff members take sleds and back track the 18-mile trail to our cabin in an attempt to locate my keys. Another staff drove our group back to our cabin to search. Truly grateful to the Toy Shop staff for all their help. Ultimately we couldn't find the keys and they drove me to Rhinelander to pick up a rental car. They let me leave my car in the parking lot for almost a week while I returned to Chicago to pick up my spare key set and fly back up to retrieve the car. Not ideal, but given the circumstance.. the Toy Shop really really helped me out. Thank you very much to the Toy Shop Staff. Got to know the owner a bit and it's a small family business, local to Eagle River. Great people with great service. Wouldn't rent from anyone else.

SUPER SKETCHY! DO NOT RENT FROM! Terrible experience. Called and notified us that they would drop a…read moreday off the reserved 3-day rental due to poor weather conditions. Both parties agree to reconnect the next day to review a possible 2-day rental if weather conditions improved. He then calls the next day to ask why we didnt pick up the rental the prior day (that they cancelled), went back against his word said he would be billing for all 3 days as it was our fault for not picking up the rentals AND his "system" would not allow him to refund or change any reservations. We fully canceled the rental due to poor and shady business practices and rented somewhere else (Go to Tracksides instead). Boat Sport calls back 45 minutes later now wanting to negotiate "a new deal" and would now (again) honor a 2-day rental and not charge for Friday but we had already gone with another rental place. Next day places a charge against the credit card for thousands of dollars for a 3-day rental and full deposits. Called and they would not discuss details. Talked over us and stated everything was documented, it was their policy and he was entitled to all the money even though no services were rendered. Kept changing his story - flip flopping and didn't keep his word. SUPER SKETCHY! DO NOT RENT FROM!

The workers in this shop need to keep their political views to themselves. They also need to stop…read moretalking when someone indicates they don't appreciate the way a conversation is going. Being disrespectful is unacceptable. We used to get everything from there. From snacks to gas to boat parts. We will never set foot in the store or at the gas pumps again. We also will be spreading the word.

Zero stars! We should have believed the numerous reviews warning us about how Tom is a swindler…read more We rented a boat from them last year and had a positive experience (sans Tom) so we returned again hoping to support a local business. Upon returning the boat we received a call from Tom informing us two bumpers and an extension cord were missing. My husband informed him we never received the aforementioned items and even commented how odd it was they didn't provide us any this year as they did last year. He essentially told us since we signed off on the checklist his employee conducted that we were SOL. My husband and I were adamant we never received the items. Tom even went as far to insinuate someone must have stolen them off our pier when we weren't looking. He ended up charging us $100 for the two bumpers and the cord, which at most cost $50. Renters beware, it appears this is a common business practice of his. Do yourself a favor and believe the reviews! We will definitely be taking our business elsewhere next summer.

I would give 0 stars if I could…read more... We were so excited to come to St. Germain! A friend of ours had planned a trip the year earlier & came home raving about it, so when she shared she was planning a group trip, we jumped on it. Let me start by clarifying, the area is wonderful! I would recommend a St. Germain trip to anyone. Even the employees at St. Germain Sport Marine, I believe I spoke with a Carla and a Rocky (it's been a few months, forgive me). They were lovely. I knew something was off the first time I had to interact with Tom. See, since we were going on a group trip our reservation was made under the name of my wonderful friend organizing the trip. It was a weekend trip for 16 people. We would get in on Friday and leave on Sunday, so we all rented the snowmobiles for Saturday & Sunday. Unfortunately, my husband & I had a family emergency that occurred a week & a half before the trip. This required us to only be able to attend Saturday. Meaning I needed to adjust our rental from 2 days to 1. When I called, Carla was so kind. Explained we had a reservation for months, already paid our deposit, just unfortunately needed to adjust our rental. She said it would be no problem & assured me the adjustment was made. She was so sincere and sweet. The next day, I had a follow up question so I called and spoke to Rocky. She had the same manner. Reassuring & kind due to our unfortunate situation. This was so nice as we were very much looking forward to this trip & were trying our best to make it work. Two days later I was jolted when Tom called revoking the 1 day rental. This was shocking as we had already paid & were bringing 16 people's business. You would think they would give a little. So I asked Tom what was best to do as I did not want to pay $400 to rent for 2 days when we only needed 1 day. Tom said cancel & come in day of to see if a mobile was available. At this point we were 1 week out from the trip & again trying to make this happen, so I agreed. 6 days later, we started the trek to Wisconsin. I called Tom, knowing I was a day early, to see if he would let me reserve a mobile so we knew there'd be no issue Sat morning. He begrudgingly did, but made me pay another deposit, even though I had already paid the initial deposit from the 1st reservation. Tom would not transfer the deposit over. When I say he was everything but accommodating I mean it. Not to mention every time you talk to him all you are thinking is "this guy is so rude. He loathes interacting with you. Why would he be in this business?" I digress. Tom was not sensitive at all to the human nature of our situation, we had a family loss within weeks of our trip (a trip we had been planning for months) that required us to alter our trip. He made us cancel our reservation a week out, just to remake our reservation, for the same mobile, and make us pay a 2nd deposit. He did all that simply because he could. Now to get to the real issue. Saturday goes off with out a hitch. We leave at 7:00 AM Sunday morning, drop off the snowmobile & keys in a drop box (no one is there that early) & go on our merry way. Weeks go by and I notice on our credit card there is a $350 charge still floating for St. Germain. I think huh, that's weird. Call them. Of course I get Tom. He tells me the charge should have dropped off, he'll check & call me back. Calls me back 2 days later & tries to tell me that we damaged the snowmobile & they are not dropping the charge. When I say I had to pick my jaw up off the floor, I mean it. I was shaking. My husband and I in no way did any activity that could even slightly damage this vehicle. We were in a line of 8 snowmobiles all day. With only 1 couple with prior driving experience. We were extremely cautious. Not to mention the amount of people out drinking. I was a nervous wreck. Also, Tom said they would send pictures of the damage. I wanted to see it. Never got one email. One picture of the damage we allegedly did. Point being do not trust these people and take pictures Of your mobiles prior to use as I am convinced our damage existed prior to us taking the vehicle!!

BEWARE - Go Elsewhere! This company will not work with you under any circumstances. They're only…read moreinterested in taking your money, and once they have it, good luck getting any help or flexibility. They'll hide behind their "policies" instead of being reasonable or helping good, repeat customers who take great care of their rentals. I'm warning future renters - stay away. It's only a matter of time before you experience the same treatment I did. There are plenty of other honest boat rental places out there - don't waste your time or money here.

Great place. Friendly people that actually want to help instead of make excuses. Quality work…read moredone on time. They rarely say no, which I love. I'll be back every boating season

FAMILY FRIENDLY, FLEXIBLE, GOOD FUN BOAT…read more I rented a pontoon boat from Lakeside weeks before I was going to need it. Along the way, I confused my pickup date to be one day later than my actual pickup. When Lakeside called on my actual delivery date, I wasn't able to pickup the boat and without hesitation delivered the boat the following day with no additional costs or hassles. The person dropping the boat was terrific. He helped us inspect the boat, showed us how to operate, and quickly sent us on our way making sure we don't have any questions. Pickup up and delivery were right on time so we weren't left waiting at the boat landing. The pontoon boat was clean and well maintained with a 90 HP Mercury engine that worked flawlessly every time. We were able to water ski without too much trouble...some wanted a faster boat. 90 HP was fine...move to a 150 HP for a quicker start or just opt for a ski boat. We wanted both living room style comfort and sport for this trip. My final invoice didn't have any surprise costs and the gas cost was surprisingly cheap for the three days of fun. While renting this pontoon boat wasn't cheap with a average daily cost of $465/day (90 HP motor, gas, ski's, prop insurance, fence lake drop off, and taxes), we had a fun everyday without the hassle of boat ownership. Happy boating if you choose Lakeside and be safe on the water.

Friendly staff was there at our start time and we were permitted to aboard our pontoon about 5…read moreminutes later. Seems like a well oiled machine. Boat did not have a Bluetooth hookup. I will rent from them again next year.

Jay at Ryden was very helpful in dealing with us on a new pontoon boat. When there was a mistake…read morein the manufacture of the boat, he provided us with a brand new loaner to use until ours was correct. He delivered both boats to us and made sure we were happy. We went back and bought a jet-ski from them and the delivery and service were also spot on!

This place is great. Brought our pontoon in because we lost the key. They fixed it quickly and…read morecheaply. Will definitely return.

We had a great experience with Bubbas Boats! We have never rented a boat from them before but did…read moreso this summer. Three day rental, they delivered right to the dock with everything we needed to ski and tube. Friendly delivery person. The boat was perfect. Highly recommend!

UPDATED REVIEW SINCE 2016…read more we rented Bubba Boat for several years now and the service and condition of the boats have become worse and worse through the years. This year we rented from Saturday to Saturday even though we weren't staying at our rental until Sunday. When we arrived on Sunday we were all ready to take the pontoon boat out, but there was less the 1/8 of a tank of gas in it. We were stranded and someone from Bubba's company did not arrive to fill it with gas until 7pm that night. An entire day was lost and there was NO hint at a discount or change in price to this error. We contacted Bubba on Friday to see when pick up was and we kindly requested a later pick on Saturday due to the inconvenience caused on that Sunday and we were met with "we'll see what we can do." Paying an astronomical amount of money per day should result in a boat in perfect condition....not mold, leaves and pine needles in every cushion lifted up. I'm beyond appalled with the condition and service of the boat rental. If you're up in this area go with ANY OTHER RENTAL and you'll be better off.

Top notch experienced boat repair shop! Excellent customer service. Fair pricing. Amazing quality…read more Knowledgeable owner & technicians!!

From the owner: We are Experienced in Fiberglass, Wood, Aluminum Boats, Applying Decals, Paint and Gel Coat,…read moreInstalling Carpet, Marine Ply Flooring, composite transom and stringers, core replacement,New Upholstery, and Jet Skis of All Kinds. We can order any part for your boat that you need including but not limited to: Stereo Systems, LEDs, underwater lights, coolers, grills, anchors and all manner of parts . We are your one stop shop to get your boat to better than new condition. The only limit is your imagination. We Go Overboard For You.

Hands down the best pontoon service in Minocqua! The owner Chad and the rest of this staff is so…read morenice and they will show you a great time! This is perfect for any occasion - bachelor/bachelorette parties, family cruise, etc. I was here for a bachelorette party and we booked an afternoon cruise from 11:30-2:30 on Saturday. It was just 6 of us girls and we had the whole pontoon to ourselves! Chad was our driver and he did a great job taking us to all the fun spots/bars! They provide water, tea and lemonade and you are welcome to bring any snacks/drinks! We will definitely be booking with Minocqua pontoons cruises & rentals again!

We rented a pontoon with Chad for my bachelorette party. It was such a fun day!!! He was very easy…read moreto work with through the whole planning process. The boat was very nice and clean. It fit our group of 10 really well.. we had plenty of space! Chad made great recommendations of bars and swimming spots to stop at. He was also very patient with our crazy group ;) would highly recommend Minocqua Pontoon Cruises and will definitely boat again with them in the future!!!