I would give 0 stars
if I could....
We were so excited to come to St. Germain! A friend of ours had planned a trip the year earlier & came home raving about it, so when she shared she was planning a group trip, we jumped on it. Let me start by clarifying, the area is wonderful! I would recommend a St. Germain trip to anyone. Even the employees at St. Germain Sport Marine, I believe I spoke with a Carla and a Rocky (it's been a few months, forgive me). They were lovely. I knew something was off the first time I had to interact with Tom. See, since we were going on a group trip our reservation was made under the name of my wonderful friend organizing the trip. It was a weekend trip for 16 people. We would get in on Friday and leave on Sunday, so we all rented the snowmobiles for Saturday & Sunday. Unfortunately, my husband & I had a family emergency that occurred a week & a half before the trip. This required us to only be able to attend Saturday. Meaning I needed to adjust our rental from 2 days to 1. When I called, Carla was so kind. Explained we had a reservation for months, already paid our deposit, just unfortunately needed to adjust our rental. She said it would be no problem & assured me the adjustment was made. She was so sincere and sweet. The next day, I had a follow up question so I called and spoke to Rocky. She had the same manner. Reassuring & kind due to our unfortunate situation. This was so nice as we were very much looking forward to this trip & were trying our best to make it work. Two days later I was jolted when Tom called revoking the 1 day rental. This was shocking as we had already paid & were bringing 16 people's business. You would think they would give a little. So I asked Tom what was best to do as I did not want to pay $400 to rent for 2 days when we only needed 1 day. Tom said cancel & come in day of to see if a mobile was available. At this point we were 1 week out from the trip & again trying to make this happen, so I agreed. 6 days later, we started the trek to Wisconsin. I called Tom, knowing I was a day early, to see if he would let me reserve a mobile so we knew there'd be no issue Sat morning. He begrudgingly did, but made me pay another deposit, even though I had already paid the initial deposit from the 1st reservation. Tom would not transfer the deposit over. When I say he was everything but accommodating I mean it. Not to mention every time you talk to him all you are thinking is "this guy is so rude. He loathes interacting with you. Why would he be in this business?" I digress. Tom was not sensitive at all to the human nature of our situation, we had a family loss within weeks of our trip (a trip we had been planning for months) that required us to alter our trip. He made us cancel our reservation a week out, just to remake our reservation, for the same mobile, and make us pay a 2nd deposit. He did all that simply because he could. Now to get to the real issue. Saturday goes off with out a hitch. We leave at 7:00 AM Sunday morning, drop off the snowmobile & keys in a drop box (no one is there that early) & go on our merry way. Weeks go by and I notice on our credit card there is a $350 charge still floating for St. Germain. I think huh, that's weird. Call them. Of course I get Tom. He tells me the charge should have dropped off, he'll check & call me back. Calls me back 2 days later & tries to tell me that we damaged the snowmobile & they are not dropping the charge. When I say I had to pick my jaw up off the floor, I mean it. I was shaking. My husband and I in no way did any activity that could even slightly damage this vehicle. We were in a line of 8 snowmobiles all day. With only 1 couple with prior driving experience. We were extremely cautious. Not to mention the amount of people out drinking. I was a nervous wreck. Also, Tom said they would send pictures of the damage. I wanted to see it. Never got one email. One picture of the damage we allegedly did. Point being do not trust these people and take pictures
Of your mobiles prior to use as I am convinced our damage existed prior to us taking the vehicle!! read more