Car got towed from the the music hall the other day in the STAFF parking lot I AM STAFF. Was told that it would be 150 to get my car out and when I showed up at 2am it was magically 200 to get my car out fuck this place and the scam they are running read more

If I could give -5 stars I would . The drivers are rude disgusting human beings . I told him I had very important medications that I had in my vehicle that needed to take or it would risk my health and he pretty much told me oh well deal with it and sped off as my friend was trying to just reach in and grab my meds for me he almost injured her dragging her with him as he sped off when he clearly seen she didn't have enough time to get out of the way . Rude rude rude unprofessional read more

Horrible customer service. I am a hospice nurse who left a car for a second while assisting an actively dying patient. Car was towed within 10 min... called Robert's Towing, asked an address. They told me to Google it!!!! Are they that busy that do not have a sec to tell the business address? I explained the situation and they were very rude talking back to me. I understand that towed car is not a pleasure to deal with... but that service was just below any standards! read more

I left my car for 3 minutes in an empty lot and these guys were able to tow me in that amount of time. I was at the tow lot before they had the car off the truck and they still charged me $35 for 24-hour parking on top of $108 for the 1-mile tow. They only accept cash. The employee at the lot was quite rude. read more

Worst predatory towing company in town! Had a rental car parked right in front of my door and within half an hour it was towed. I'm assuming that having out-of-state plates didn't help, but still very much illegal. When I called to ask them why they towed me I was told my management company called. I knew this was impossible since A) they're not on site to watch the lots B) Confirmed it with them C) The towing company listed on my building as per regulation is Walsh Towing not Robert's towing (had a whole ordeal trying to find out where the car was) I see them circling my street very often, looking for cars to tow....is this even legal? My neighbors have gotten towed from their own spots as well. To add to the annoyance, on the phone I was told $150 cash, only to get there and be told it was $165 cash.....the woman at the lot was extremely rude and it was a game of he said she said.....finally I told her I only brought $150 in cash and that I would not be going to an ATM. Finally she said "oh you can pay by card" which raised another red flag about this company. Lastly, two minutes after getting out of the lot, one of the tires blew....it had been fine for the previous 3 days, so maybe this attests how well the handle it when they tow it Will follow-up and file a complaint...it's not about the $165 but about the annoyance, rudeness, and how it ruined my day. read more

I'm from New York and was in the process of moving my son into his apartment, while doing so I was towed by Robert's Towing. They towed the car while it was opened and furnishing were still inside. The keys to the car were inside including my wallet with my money. I called and was informed it would cost $143.00 cash ONLY!!! I had toget an Uber to get to the location and had $140.00 in cash and $3.00 in coins. The SOB would not accept the $3.00 in coins, and at first a tow driver would not allow me to fo to my car to get my wallet. These types of establishment need to be audited by the IRS. I'M positive that they are skimming money and not reporting all there transactions. DRIVERS BE AWARE, BOSTON SUCKS!!!!! I also believe that management is getting a kick back from the towing company for towing cars while in the process of moving in. read more

I can't agree more that this towing company is running a predator scam, a shady business. The place I unfortunately parked briefly was completely painted over where any visible warning signs would have been covered and it was appearant the previous tow warning plate on the break wall was deliberately taken out (see photo attached), no 'reserved', or 'private property' whatsoever signs anywhere nearby. I left a my number on the window just in case, but within a short period of time the car was towed and since there was no info who towed the car,it took me a very long time to locate this company. The person on the call has to be the rudest person I had ever talked to in my life and he demanded $160 in cash, and Cash Only. what legit business only takes cash, go figure. I'm not arguing that my car shouldn't be towed but rather the way how this company conducts business .so sneaky and quite disgusting. They should be exposed. read more

Brighton is a great place and these losers have no place in my neighborhood. A disgrace and stain on the community. Obviously a tow company is going to get some flack online no matter what but this is a desperate business worked by desperate people. Two miserable guys who towed my car had issues controlling their emotions, one of them yelled so loud for no reason he woke up people in the neighborhood. Then just stood there staring at me angrily and trying to stand over me like he thought he was intimidating me or something. I couldn't do anything but laugh at them which clearly struck a nerve. It was semi entertaining watching grown men have a temper tantrum over something that wasn't even their problem but ultimately is embarrassing for them. Leave Boston scumbags, you're not wanted here. read more

Negative stars. Drivers are very disrespectful, inconsiderate and aggressively confrontational. As the driver proceeded to tow from private lot with paid monthly account. My sticker was not properly attached to car window. As he towed car at 3 am this was explained to him and he refused to acknowledge tag and insisted on towing vehicle.. upon doing so he made several threats to me and my girlfriend. He drove aggressively toward my gf who was a grad student at Harvard during this time. Upon arrival at tow yard he threatened my Uber driver for waiting for me to assure my safety. He threatened to drive his truck into Uber drivers car if he didn't leave the street. Upon paying for release of my vehicle he was in front of me In traffic and continued to intentionally drive slowly dropping his tow hydraulic lift attempting to get me to slam into it or have it land on hood of my car. As he continued down comm ave he used his rear flood lights to attempt to impede my vision while continuing to break check me and drop his lift in hopes of me hitting the lift. He sat through a green light intentionally antagonizing me at 345am as I had to be at work at 7am the following day as a first responder. He was aware of this and continued to drive yelling profanities as well as threats along with his side seat assistant. This company/driver should not be allowed to operate in the great city of Boston. He was a danger to the safety of not only myself, my girlfriend as well as any other driver on the road at the time including himself. I Called requesting to speak w/ management and ownership the following day and was told there was no manager available and any complaint regarding a driver could not be taken. I repeatedly identified the registration of the truck as well as time and date in order to obtain identification of driver to file formal complaint with BPD as well as traffic enforcement and the building manager of property it was improperly towed from. The phone operator refused. Do NOT ever, as my suggestion, ever use this company for a safety tow or service and if AAA recommends said company as your response to road side assistance, refuse and request a safe, fair, accountable, respectable company with standards higher than the lowest of low. Negative -5 stars. NEGATIVE STARS read more

Completely predatory company. Parked my car at CVS, saw the pharmacy was closed and came back 15 min later to make my purchase - car was gone. The manager at CVS confirmed that they came in approx. 5 minutes before I did asking about a "suspicious vehicle" with New York plates. Brighton of all places is full of students. Towing a car with a student sticker on it for being "suspicious" is predatory. I immediately walked over to the lot and they insisted on me paying cash, saying they don't accept credit card. I asked if there was anyone to talk to and the lady said "no, it's a holiday. We make our most money on holidays." Happy f***ing Labor Day. read more

I just came to Boston to visit the city and was grabbing something to eat and they towed my car within 5 minutes of me parking and charged me $150 to release it back to me within an hour. This company is a complete scam and a disgrace of a tow company read more

Wish I could give 0 stars. I was wrong parked but the woman at the front desk was horrific. I had very important had items in the trunk, and asked her if I could go after paying the fee (which is egregious at $150, cash only). When she did not answer I asked if the process could be sped up as I needed to get going. she then proceeded to scream at me that she couldn't rush the printer, telling me I shouldn't have parked where I did. She continued to scream at me as I walked away. Terrible service. Avoid this towing company at all costs! read more

They just did tow my car from my parking lot. My building management gave them notofication and called and i show them when they tow my car, they didn't care. They just did tow my car. Im resident in this apartmant building. How can i go to court? Its totally illegal to tow residant's car from residantal parking read more

very rude and unreasonable, they drove off fast intentionally so i couldn't see their number and also charged way too much. paid $200 for an hour, ridiculous. read more

Owner of company is rude and talks down to you - yells on phone. Talks like a bully and is not professional.

They towed me from the parking lot used by Commonwealth Sports Club on a Hamilton property. My permit sticker from the club had peeled off from age and was only partially on still. They towed my car anyway, stating that the rules said they could tow because of the incomplete sticker. The tow driver recognized the sticker, knew is was for the club, and still towed the car anyway on the technicality on the incomplete sticker. Very rude and unprofessional. Typical junkyard people; just the worst. read more

Tow people picked up my car after being in cvs for three minutes. Came out to meet them beginning to take it away and they insisted on taking it anyway. Very rude. Shit business. FYI a black woman, if I were white I doubt it would've escalated this far. Refused to work with me. Avoid if possible. Wish I could give a 0 rating honestly. read more

***This company and its employees are predatory and the absolute scum of the earth. DO NOT USE THEM*** While parked in a parking lot for 2 minutes, Frank's towing took upon themselves to get ready to tow my car. My boyfriend and I approached and asked if they could give us a break since we were new to Brighton. Immediately the two men were verbally aggressive and swearing at us. We asked how much it would be to get the car out without having to go to the tow yard, the older gentleman said $151 cash. My boyfriend went to the atm to retrieve the cash and came back to give it the man. While clarifying the price, the older man told my boyfriend he was giving him an attitude and proceeded to throw our money on the ground and say we could get our car from the yard. My boyfriend went to take a picture of the number on the side of the tow truck and while he did the older man got very close to him. My boyfriend tried to get past him, the man started shoving him and telling him to lose the attitude. He grabbed my boyfriend in a choke hold and told him he was being a pussy. My boyfriend broke out of it only to be attacked by the younger man, who proceeded to punch him , choke him and throw him against a wall and another car. The whole time swearing and using horribly profanity towards us. We called the police and will be opening a case and pressing charges against these horrible scum men and this company. read more

I was moving out and had to park my U-Haul infront of my place just for them to tow it and act unprofessional and rude with me. Saying that they can't do anything about it and I shouldn't have parked here but rather park it somewhere extremely inconvenient for me. I had to leave in the morning, so this happened around 3-4 am and the process was exhausting. They don't care. read more

THIEVES and LIARS! I strongly caution against this DESPICABLE company. We recently had our car towed after an accident with their towing company. WE ARE HEARTBROKEN TO INFORM YOU that when we went to collect our things from the totaled car, EVERYTHING was ransacked and thrown into the back of the car. Even the glove box was emptied, THE SIDES OF THE CAR WERE EMPTIED. Amongst the things STOLEN were expensive RayBan sunglasses, Swarovski crystal angel mirror figurine, Jewelry, IPOD, with music we can not recover easily, these animals even took ALL OF OUR QUARTERS from our change purse, to add insult to injury they threw out or stole our collection of photo booth pictures THAT CAN NEVER BE REPLACED. Feeling upset and violated we contacted the company to which they quickly and rudely dismissed & denied our complaint & concerns. I quote "Our tow drivers don't do that" was their only comment. Upon doing some research and asking around, we found that many of our friends who have used this company, ALSO had Ipods, sunglasses, and other valuables stolen. We even discovered that a friend of ours had lived (for a short while) with a tow driver from Robert's Towing and he would come home and brag about the the things he would steal from cars he had towed that day. He would also brag about how they would pull cars up illegally onto the truck while people were in stores and wait until they came out to frisk them of whatever cash they had in order for these poor shoppers to get their cars back. From our TERRIBLE experience and from what we learned by simply by asking around, this company is absolutely operated by a gang of thieves and predatory drivers. As if it's not enough to lose your car or have it towed illegally, this company ALSO allows their tow drivers to steal and ransack at their own pleasure from your wreck/vehicle. This company should be ASHAMED of themselves, we will be completing a POLICE report and certainly telling all of our friends in the Boston area via Facebook and by word of mouth to NOT TO USE THIS COMPANY and to be very weary if they show up in thier neighborhood. (Allston/Brighton area) WE could not be any more disappointed, violated and DISGUSTED with a service that people should be able to trust. Their job is to bring your car to a lot and not touch the valuables and personal belongings inside. They obviously have TERRIBLE BUSINESS ETHICS and are not concerned in rectifying any losses or stolen items that occur while your vehicle is under their watch. BEWARE THEY WILL STEAL ANYTHING OF VALUE FROM YOUR CAR. Absolute bullshit company. read more

Damaged my car while unloading in an alley. In my apartment under 5 mins and they towed me. SCUM read more

Wow. This company is an ASSHOLE Factory. Whether it's the obese tow truck driver who ripped me off in the parking lot of Rite Aid across the street from the Silhouette, or the C U Next Tuesday at the office who answers the phones ... they all seem to be assholes. I had to pay $50 for a worse version of Hitler to pull a lever that dropped my car 2 feet back down to the ground -- I hope his doctor finds a tumor during his next physical. I know that money went into your pocket! :( If you park at the Rite Aid, and you leave your car for 10 minutes, it will be on a truck after 9. and it doesn't matter if the restaurant in the plaza is still open, they will tow you. The Robert's signs say "1 hour limit", and if you leave the plaza you will be towed. They don't care if you were at both places, somehow they know you stepped out of the perimeter, and they want your car. I once saw 2 of their trucks swoop in to pick up a VW SUV. It was freaky shit! They squeezed it through an alley between both tow lifts ... I was waiting for them to turn into Transformers and tear the shit out of it! Good luck on the highway if that Touareg belonged to you. :( read more

Biggest sons of bitches on the planet. They Illegally towed my car... from a spot that I PAY to park in and deeded in my name. Bottom line is, they are crooked in the sense that they could be Bernie Madoff's retarded low class inbread cousins. Only positive is, I am going to spend hte time and money to take them to court. It's nice having lawyer friends :) I would encourage anyone towed by them to contact the Masachusetts Attorney Generals office and your local District Community Officer at the Brighton Branch of the BPD to file a formal complaint, and to mediate the return of funds to you. read more

Hey Robert, I believe your drivers who worked around 12:30AM on Friday April 5 in Allston were trying to make extra cash for themselves. I was at the car when the guy was in the middle of towing my car and he told me to pay him cash at the full amount of $143 to pull off the hook. Guess what? If I have to pay for the full price, I rather go to the lot and get a receipt. read more

I hope this place burns in hell with all of the employees inside. I'd clean toilets before I'd become a tow truck driver. Scum of the earth - and they rip people off and illegally tow cars who are legally parked sometimes. Last time - they damaged the undercarriage of my car because I saw them tow it away super quickly without really even latching the hook on the bottom correctly and then THREATENED me in person to tell my insurance company. I hope someone tows Robert's staff to the depths of hell that these rotten bastards belong in. read more

Two words. Rude and Shady. In the city of Boston, all tow companies are SUPPOSED TO HAVE AN AUTHORIZATION PROVIDED BY THE DISPATCH COMPANY BEFORE THEY HOOK A CAR FOR A TOW. Allston. I hate this disgusting city. When I visit my friend he calls his landlord every time I'm there, then his landlord calls Roberts towing and tells them my car make and plate, (it's a vanity plate, NOT hard to forget) saying "hey this car is authorized to park." Tonight I parked visible to Longs Ave. not even 5 minutes at my friends we hear a tow truck swarming. Good thing I was there. According to this employee "Because my car didn't have that white Roberts towing sticker" I was guilty. When I asked this cowboy why he's towing my car he had the balls to tell me to "let him do his job" after he hooks up my Mini. THEN he called his dispatch to ask if my car was authorized to park on Long Ave. YEAH IT WAS! My friend asked the driver if he would have called in my plate before he towed it if we weren't there. He said "oh of course." REALLY?! Would you have really?! Find that hard to believe seeing that's protocol before you take someone's private property. Back up, Roberts. Stop being so greedy and assuming everyone is parked illegally. Follow the Massachusetts laws and start towing like professionals. Maybe this company can take these stupid college kids for a ride. This isn't my first rodeo. Not only should I have called boston PD, I will be filing a complaint with whoever I can Monday morning. I am sure Roberts could careless. If I could give these people less than a star I would. 8/19 so it's Roberts policy to hook up a car before they find out if they're a no tow? Are you kidding me? Is that even legal? I'm not claiming anything I have three witnesses. You even said your driver "didn't recognize my car and thought I was good to tow". HOW THE HELL WOULD HE KNOW THAT WITHOUT CALLING YOU FIRST? Why couldn't he have called while in the street? Why did he have to come up the driveway and hook my fregin car. You don't get why I'm upset because it didn't happen to you or your personal property. This is my review and I'm not sorry. read more

Fletcher: You scratched my car! Motorpool Guy: Where? Fletcher: [indicating with his hands] Right there! Motorpool Guy: OH... That was already there. Fletcher: You - -LIAR! You know what I am going to do about this? Motorpool Guy: what? Fletcher: Nothing! Because if I take it to small claims court, it will just drain 8 hours out of my life and you probably won't show up and even if I got the judgment you'd just stiff me anyway; so what I am going to do is piss and moan like an impotent jerk, and then bend over and take it up the tailpipe! Motorpool Guy: [tossing the keys to Fletcher] You've been here before haven't ya? Rot in hell Roberts Towing... Whole foods is there waiting for you. read more

Yesterday morning That girl got my cash, $154, due to my car towed by my building management. The question is that she only wanted my cash rather than credit card. And the receipt she gave is almost she designed, no Inc logo, no signture and no company seal. Show here. read more

Robert's Towing - Formal receipt? - Towing Near Me - Brighton, Massachusetts

@K.R. people aren't just angry because they're a towing company! Everyone in Boston gets towed at least a few times a year...we accept it as a part of city life. Stanley's Towing I can tolerate even if I don't like being towed. This towing company, however, is as low as it gets. I parked behind my building late at night where the lot was completely empty. I put my flashers on and was gone literally less than 3 minutes and these guys went straight for my car. They had not lifted the car when I returned and had not placed the truck under my tires. I stopped the guy who looked at me, keeps backing up, and pressed the button to raise my car while I'm trying to stop him. Then tells me, "your car is lifted and I can't release it without a drop fee." Fuck you. You literally lifted my car with me standing right next to it trying to get you out of the way. It wasn't lifted...yet you require me to pay you a drop fee. Robbery. They know you can't touch them. And when I tried to discuss it with them they practically laughed at me. read more

disgusting, rude, predatory business. they will illegally tow your car! look up drop fee, i showed up to my car right when the tow truck arrived to pick up my car. my car wasn't even attached to the truck and they still said they rudely stated needed to take my car, and when i asked questions he asked me "are you stupid? do you speak english?" turns out, that is a whole bunch of bull and i needed to go and pay $149 to get my car back EVEN THOUGH i was with my car before they towed it. place is a scam, go to another business. read more

What a way to make your day go from bad to worse. I woke up this morning with a killer sore throat and fever chills, decided to take the day off from work even though I have ZERO time off from work (need to save for vacation starting tomorrow), and I managed to squeeze in a doctor's appt. I don't own a car, so I reserved a Zipper for a couple hours to swing over to the doc's fast. I'd never parked at the office before, so I pulled out back where there were ... maybe 5 cars parked in a 20-car + lot. I parked in a spot that happened to not have a sign that blared: your car will be towed. I was delerious, sick, how was I to know that my car, in literally 20 minutes, would be towed. Besides, there was no sign in this spot... Frickin $127 (cash only) ripoff! They've GOT to have spies set up nearby. read more

I'm sure all the 1 stars are well deserved. Everyone makes the claim they were not parked illegally. Well, I guess I'm the same. I parked my car in the public lot next to the Blanchard's lot. My parking spot was left of the handicap just next to the 2 Hour Parking sign. Parked the car at 9PM and the car was towed at 9:50PM according to the receipt. Aside from the car being illegally towed, it wasn't even 2 hours. Get to the window and she wants $112 cash only and an ID. Well, I refused to give her an ID, but I did have my keys. After explaining the car was mistakenly towed, she told me doesn't matter $112 cash and an ID. I called 911 explained the situation to which she was quick to release the car without an ID. Now I'm off to small claims court. Damn this sucks and what a great an end to the year!! read more

I'll add my name to the people who dislike this company. They constantly patrol tow the Peets parking lot in Newton Centre. I stopped at Peets today, ordered two drinks and a pastry for my daughter. We sat for about 15 minutes, then I walked her next door to an appointment. TWO MINUTES LATER, I returned to Peets to sip my coffee while I waited for her appointment to end. I noticed a tow truck in the lot and asked the baristas if there was a chance I could be towed. They said I was probably fine. I went outside and, sure enough, an unbelievably rude guy from Roberts had my car hooked up and was trying to jimmy my door. I showed him my Peets cup and asked him to disconnect my car, which he did. I returned inside, and according to the baristas, the landlord of the building has a deal with the towing company, and they are constantly towing cars, whether or not they are parked illegally. The baristas said THEIR cars have been towed from the lot. Some said they have been damaged. Essentially, the company will identify a car they want to tow, then they'll let Peets know it's about to happen. Peets staffers will kindly mill through the shop and warn customers that a car with license plate XXX is about to be towed. Are you in the bathroom? Tough luck for you! Did you tiptoe outside to take a phone call? Bye-bye, car. When I went to pull out of the lot, the Roberts guy had another car hooked up and almost ready to go, but he was blocking the only exit. I congratulated him on his business plan of towing legally parked customers and blocking their only way out by towing other customers. He thanked me for telling him how to do his (expletive) job. Pure class! Peets staffers said they have tried to get the tow company to cease and desist, but with no luck. As much as I like the vibe and roominess at Peets, there is no way I'm going back and (a) risking that my car will be damaged or towed or (b) putting any money, however tangentially, in the pockets of the landlord or towing company. UPDATE: I can see that Roberts Towing is on a mission to address the staggering number of 1-star reviews on Yelp. Listen, Robert, I'm only telling you what multiple baristas explained to me regarding your company, and the exact language your driver used with me in the parking lot. The baristas left me with the very clear impression that your company is predatory, reckless (employee cars have been towed and damaged, they said) and indiscriminate with respect to whom you tow. They said they have lobbied the landlord to stop the arrangement because of this. Nothing I experienced during my Peets visit last week ran counter to those opinions. You seem to have compelling counter arguments to most negative reviews here, but I think the objective observer can see that where there is an absurd amount of smoke there is fire. Instead of desperately trying to salvage your business reputation on Yelp, perhaps you should change the overall philosophy that has you in this position in the first place. P.S. You failed in your attempt to clear up misconceptions. You say you don't patrol constantly, then say you are at Peets three times a day -- it may not be the dictionary definition of constant, but that's a pretty regular presence. Refuting that you don't have a deal with the landlord, you say you instead have a contract. Um, that's what a contract is: a deal. You say that Peets employees don't "kindly mill" through the store, then mention that they do in fact (as they told me they did) walk through the store to help warn customers. Uh, that's not a misconception -- that's called corroboration. (And it's yet another reason never to return to. Peets: the prospect of interacting with one of your cheery drivers while I'm trying to enjoy a cup of coffee. read more

Picked up my legally parked car, in my $200/month spot, with their permit sticker in the back, because my hazards were on and the dude assumed I was parked illegally. The guy called dispatch to see if I was legally parked after picking it up, then dropped it, no apologies. They also really enjoy idling in the lot behind my building on Comm Ave, or zooming around in reverse through the parked cars. One guy in particular is the biggest offender. I asked him to stop idling his loud truck in my parking lot after he'd been there for 30 minutes and he gave me attitude, so I gave it back, and he peeled out. The company is probably fine, but they hire sociopaths. read more

Illegally towed my girlfriend's rented car while I was standing not 10 feet from it. Demanded a $50 drop fee from her. While she was going to a nearby ATM I called the Brighton police department and explained the situation to which they responded, "that doesn't sound right, we will send someone down. Both you and the tow truck driver stay there." My girlfriend returned so I explained to her not to pay yet and explained to the tow driver that an officer from the Brighton police department will be by shortly and to hang tight. After a flurry of swears and yelling at us to pay the drop fee the tow driver got all flustered and sped off. Two to three minutes later (he must have circled the block) he came back saying that he "would wait" until the police arrived. Five minutes passed before I was called to the passenger window of the tow truck. "Are you going to pay the f-ing drop or not?" to which I responded, "yes, we are going to pay the drop but not until BPD gets down here to sort everything out, they asked us to wait here and we intend to do so." The driver said, "F*** it" and sped off again, this time he did not return. A nice officer arrived shortly after and we explained the situation, he gave us a ride to Robert's Towing. When confronted with a police officer they immediately dropped the $80 in excess fees that come with being towed and we were force to pay the $50 drop fee. The officer then informed us that this was the second problem he has had with Robert's Towing today and that if we'd like to head back to the station we can fill out a tow dispute form that will more than likely turn out in our favor. Long story short: The employees at Robert's are cowards and obviously afraid of the local law enforcement because they know they are in the wrong. *** IMPORTANT *** You can file paperwork with your local police department and they will give you information about how to dispute wrongful charges and also how to get a tow company investigated (similar to a locally run BBB) by the city of Boston. I strongly suggest you do that in the future especially with Robert's. *** Edit in response to comment from Roberts *** He did swear at me, no less than two times at that and to add to it he was even more rude to my girlfriend than he was to me. I never said that BPD said the $50 drop fee didn't sound right. I very clearly said I explained the situation to BPD and they responded that the situation did not sound right. It wasn't a 911 operator, it was a BPD dispatcher, getting a car towed is no reason to call 911, it's for real emergencies only. Regarding the comment about dropping $80 in fees, that did happen. After we stated two times that we'd pay the drop fee and the driver drove off twice (he returned once after a few minutes of knowing he was wrong) we were told by Robert's that we'd have to pay $130 yet once the BPD spoke with Robert's that cost immediately went from $130 to $50, so again, accurate. Lastly, we didn't pay for anything at all. You dropped the $80 in additional charges and we then were forced to give $50 to Robert's to get the car back. A claim was submitted for it to be reimbursed due to the ridiculous circumstances and we came out on top as the $50 was reimbursed. The only thing that really happened was Robert's wasted a lot of our time, their time, and tax payer money. PS - All those exclamation points really help to emphasize my point. PPS - I am quite impressed that someone from Robert's knows what Yelp is, for not having the capabilities to take a credit or debit card on site. Hell, even I take credit or debit cards. https://squareup.com/ read more

I did not use this service but my car was towed where no signs and no warnings of parking there. I work for the state as a caseworker and i came to visit a patient at the hospital. After my visit my car was gone, i had to pay $143 to get my car out. I approach the man of the towing company with the upmost respect just to get in return a snotty laughter and disrespect of all time. I honest do believe it was the color of my skin that really offended him. I just wanted to know why my car was towed and all he did was laugh and then told me "no signs need to be in the vicinity for it to be towed to pay it and move on" I will be making a report and something really needs to be done with this service because I know many towing company's and nothing came close to this man's services. I understand a job has to be done but if there is no indication that I am not to be parked in the space I was at then my car should have not been touched. read more

I took my elderly mother to a CVS in Allston to fill a prescription. She had to wait awhile for her prescription to be filled, so I walked down the street to run an errand while she stayed inside. Robert's Towing apparently came into the CVS, walked around the store and described the car to customers. My mother is hard of hearing and had no idea what they were saying. When I came back and found out my car had been towed, I explained the situation to both CVS and Robert's Towing. I explained that they towed the car of a legitimate customer who was simply hard of hearing. They couldn't care less. The lady from Robert's Towing says they followed their process and wanted their $150 in cash to release my car. read more

Car alarms are a fact of life in the city, and as aggravating as they are I have had to learn to deal with it. On Saturday, the car in spot 34 in my building's lot started to go off. The sound was a continuous "WEEOOO, WEEOOO" instead of the type that switches sounds, and it would go off continuously for 45 seconds, take a deep breath for 15, and then get right back to it. On Saturday, I dealt with it. I have noise-cancelling headphones so I put them on and watched Netflix. Sunday dawns. "WEEOOO, WEEOOO" at 8:00am which is when I woke up but not necessarily when it started. I started to get unreasonably angry. Understand that our building is shaped like a "U" and this vehicle was parked just to one side of the open end, sending a blast-wave of irritation through every apartment's windows. I wanted to be reasonable, so my girlfriend and I went to the grocery store and did some errands. When we got back the alarm was still going off. By this time it was 2:00pm and I was done. I called the police. They came, but said they couldn't do anything because the vehicle was on private property. Good to know for the next time I throw a party. I called the landlord and he said he would call the guy who owns the car. I left a polite note on the car saying "Your alarm has been going off for hours. Please be more considerate of your neighbors!' About an hour later, I made a tent out of paper and wrote "Hey everyone, look at what an A**HOLE I am!" on both sides, and taped it to the roof of the car. The alarm went off through the football games I had planned on watching while relaxing and drinking some stout. Now I am fuming, stomping around my apartment and telling my girlfriend all the things I'm (not) going to do to the car. Slash the tires, stab through the hood until I find the horn, key the car, kick the headlights out, dump garbage on it. In my impotent rage my imagination knows no bounds in visualizing new tortures for the vehicle outside. Other neighbors have joined me outside in staring hatefully towards our enemy. I told them about calling the cops, and that I contacted the landlord. Our hands are tied. My girlfriend goes to work at 4:00am Monday (10/31/2011), and the alarm is still going off. I get home from work at 6:00pm and the alarm is still going off. I call the landlord again. He says he will call me back with the number for his tow company. At this point the car is positively festooned with notes, to the degree that one person brought out a large manila envelope to contain and protect our missives of hatred. Then, for no discernible reason, the alarm stops. I watched a movie with my girlfriend in sweet, gentle peace. Afterwards, I decided to take the movie to the mailbox along with a couple of other parcels. In my head I begin to compose an email to the landlord explaining why I didn't have the car towed. In all honesty, having your car towed is a terrible experience that I wouldn't want to inflict on - "WEEOOO, WEEOOO" I ran back to the apartment. A small crowd had gathered around the car, murder shining in their eyes. I told them I was calling the tow company, and they said that they had tried. I raced upstairs and dialed. "Yes," I told the operator, "He's parked in my spot." Within five minutes, the tow truck arrived and people poured out of the building. People cheered from the windows. Someone brought down a carton of eggs and several people pelted our cruel, auditory tyrant with sticky reminders that the masses will not wither beneath the onslaught of oppression forever. The tow truck driver got splattered a little, but he didn't seem to care. He didn't even say anything, but went about his job with the biggest grin on his face. For once he was greeted with cheers and happy faces just for doing his work. On this Halloween, a tow truck driver was dressed up as the hero of everyone within two and a half blocks of spot 34. It must have felt damn good. read more

Grand Theft Auto: -Highly unprofessional gate keeper -Refused to accept payment for vehicle -Wasted 45 minutes of my time until the POLICE arrived to mediate -FINALLY released my car to me for ~$150 -complete ripoff and possibly unconstitutional **EDIT in response to owner's comment** Such is the purpose of Yelp. To effectively crowd-source the task of illuminating aspects of a business that aren't obvious at first glance. My review may be unpleasant and it may be harsh but it is 100% factual. I remain extremely unsatisfied with my experience and hold onto my low rating dearly, as do most people here. When you have a stream of 1 star reviews coming in with vocabulary like "predatory," "impotent," and "asshole," I think you should seriously start to think about who you're hiring as a gate keeper. Can't hide the truth forever.. read more

Horrendous practices. My ZipCar rental was towed from my own apartment building after being parked for all of five minutes. The operator of the tow truck witnessed my partner locking the car and entering the building. The car was to be parked for ten minutes to load our day bags. read more