Very knowledgeable, outstanding communications, overall a Great service !!…read more I will most definitely be calling them again.

The store has a great selection of products, nearly always friendly and always helpful employees…read more My go to.

Small store but super knowledgeable staff that is helpful and professional. Don't hesitate to stop…read morein if you need anything. If they don't have it, they will tell you where to find it.

Over the years I fly to San Francisco and stay at my brother-in-law's home often spending numerous…read moredays carrying out handyman tasks around his yard and home! This year was no exception as he had a number on jobs on his 'to-do list'! #1 task- Replace the old wooden post metal mail box! Needless to say, he didn't get his new mail box to match the structure fitting that were there already! So, how do we solve the mismatch? He, now my not-so-favourite brother-in-law, says,'let go to Portola Valley Hardware as they always have a solution to my handyman problems'! We go to PVH and the friendly staffer at busy front counter cheerily says to go down Aisle 7 and I'll have Bob waiting to assist you! And there he was! Bob listened to our 'Mailbox' dilemma then offered a plan that efficiently put into action and solved our problem with a little custom carpentry and, voila, we left ecstatic that we could now complete installing the mailbox per his creative skill set! Thank you Bob and PVH staff for going way and beyond in ensuring you looked after our needs and sent us home totally satisfied! Hmm...what made my favourite -in-law most pleased and excited was that his bride was absolutely ecstatic at the awesome finished new mailbox! WELL DONE/5! Respectfully, Dave C. Kelowna, B,C. CANADA

Awful place to go! Will never go again! Workers are not friendly or eager to help!…read more Called to get an items and the guy said it's available and we have it but 'I do t have time to get them for you to put on hold' , so I had to drive to the store! Parking is a nightmare! The guy i first saw told me to go to the front desk not welling to assist at all! Then the same guy was called to find the item but some one else from the store came and went to fetch! I thought why is this guy did not just help me at the first place? They have some kind of Command in line? The place had few workers but no one really care to assist me! I am trying to purchase an over $100 stuff and came few miles away to get it but they don't seem to care! Then the guy came back and told me they don't have what I want ! The online is wrong! I think he is just stupid and did not find it!!! Completely waste of my time! Not sure what is wrong with Menlo Park stores! I have repeat bad experiences in a month so I guess i will not return to this town to do any purchases! Where is the old fashion service?? It's gone !! Or maybe now a day ' service' is an unknown thing!!! I will just go to home depot or Amazon. Instead! Store like ace should review their service , if Amazon or home depot monopolised the market , this will be a good reason! I got better service at home depot cone to think of it!!!

I needed some flare fittings that are not commonly stocked at big box stores. Acehardware.com told…read moreme that Menlo Park Hardware had six of them in stock today so I put an order in for pick up to make sure I didn't have to dig through a disorganized rack for half an hour to find them when I got there. Less than 20 seconds after my order confirmation email I got an order cancellation email full of broken links to files on someone's hard drive. No explanation, just "Your order has been cancelled. Bye." I contacted customer service to see what the issue was and they gruffly told me that my payment was rejected and that I'd need to call my bank. I called Discover and they said no one had even attempted to charge my card for anything in the last 48 hours. Basically, Ace is full of it. McMaster-Carr overnighted the fittings to me for $13. Same card and everything. The next time you see some local hardware store owner crying on the news about how everyone shops at Amazon now try and remember it's likely because they stopped attempting to provide anything their customers needed a very long time ago. There's dozens of small-time hardware stores in San Rafael, none of them have the lowest prices on anything and all of them are packed with customers because they actually try.

Great staff, and they always have what I need. Their fastener selection has served me well…read more One note: working people with 9-5 jobs like to shop after they get home from work. It's 6:22 PM, and I'm headed to a store that's open...

Just a shout out to Ace Hardware in Palo Alto…read more The service is outstanding. Everyone is sooo helpful and nice. The store is always clean. I can most always find what I need when I go in. Of course the prices can be a bit more expensive, but I would rather shop local than big box!

Well it appears all the bad reviews are about customer service in the hardware dept. I wasn't…read morelooking for hardware but to buy ground cover for my patch of yard that grows weeds. They have a small section that sells gardening supplies and flowers and plants. Everything was well organized. I was able to find my ground cover (something that Home Depot does not stock). Went to the cashier, no line. Paid my good and the cashier was nice enough to provide a box for my plants. I have no opinion about the prices of other goods and the customer service. This is just limited to the plant section and I was ok with that.

Shoutout to Jamie for her exceptional customer service! We arrived as two first-time gardeners…read moreconfused on where to start and she took us through the whole process seamlessly. She was super helpful, kind, and attentive. Made great recommendations and gave us the confidence we needed to be successful. We'll definitely be returning here because of her!

Our experience at Dependable Lock and Hardware was so unpleasant that I feel compelled to warn…read moreothers. We stopped in to see if they carried Baldwin or EMTEC door levers so we could view the styles in person before choosing hardware for our new interior doors. It was meant to be a simple, straightforward visit -- just gathering information to help us make an informed decision. Instead, we were met with hostility. The elderly man working there was grumpy and unfriendly. Once he realized we were just looking and not there to purchase his attitude turned outright rude. He actually told us that if we weren't there to buy door knobs from him, he wanted us to leave. I've never experienced anything like that in a retail setting. As someone who works in customer service and takes pride in treating people with kindness, patience, and professionalism, I found his behavior shocking and frankly despicable. There is absolutely no excuse for speaking to customers this way -- especially people who came in politely and with genuine questions. I strongly recommend avoiding this store and the toxic individual who works there. There are plenty of hardware retailers who understand the basics of respect, courtesy, and customer service -- this is not one of them.

The people here were really great and explained everything to me that I needed to know. Helped me…read morereally quickly with my key and went above and beyond with customer service! Would definitely recommend this place.

I gave it an additional star because the location is really stunning. The chandeliers, with the…read morefountain and the trees in the center make for a beautiful setting. That being said, our server broke one of our wine glass while serving us, they were out of Migration and Caymus, the only two wines we wanted to try, and my sea bass was the most undercooked fish I have ever been served at a restaurant - and it's a relatively pricy dish on their menu. I was do disappointed. I didn't want to complain and have it sent back because they were already taking so long to get food out. As for positives: the grilled avocado and caviar was delicious; the butterscotch dessert was very rich, but delicious. If they sold that in a jar, I would have walked away with it. At one point, the server offered us a complimentary shrimp appetizer - maybe they noticed they were falling short on our experience and tried to sweeten the deal. Appreciated the effort. Maybe their brunch is stronger. I can only imagine what those glass ceilings would do to the place on a bright clear day.

9/15/24 My husband…read moreand I treated my mom at RH Palo Alto for her birthday. She mentioned that she has been to the RH up in the north bay and she enjoyed the food there, so she wanted to try out the Palo Alto location. This was my first time going to RH. There is an RH near where I work in San Francisco, but I have never been inside. What RH is, it's a high-end furniture store with a rooftop restaurant. The prices for the furniture are too expensive for my taste, but everything there is very elegant and pristine. I had made a reservation online and we were seated promptly after checking in. Here's what we got: - roadside lobster (mom) - Grilled shrimp (share). - Fried chicken sandwich + sweet potato fries (mine) - tri - tip sandwich (his) - matcha latte (dessert) - butterscotch creme brûlée (dessert) The food did take some time to come out, maybe 20 minutes or so. The shrimps came out first. They were fairly large and tasted great, not overcooked at all. A few minutes later, the rest of the entrees arrived. Zach said that he enjoyed his sandwich. My chicken sandwich was just okay, nothing outstanding. The sweet potato fries though were really good, light and not too crispy. The rosemary mayo(?) that came with the fries was a delicious change from the usual ketchup dip. My mom said that she wished her sandwich was bigger, but tasted fine. My mom also got the butterscotch creme brûlée for dessert. It was too sweet for my mom so I ended up eating the whole thing. The matcha drink that I got for dessert was not too sweet and a perfect ending to our meal. But since I ate the creme brulee my mom wanted the matcha so I'm glad I at least got a few sips before she had the rest. Overall, I'd say the food at RH was decent. Maybe due to the aesthetics of RH, I was expecting the food to taste better.

I found out about Builders Market from a friend. I had never heard of them and figured why not…read more What a hidden gem! I had needed some random fasteners for a job I was doing. Builders Market had these fasteners and a whole lot more!!! David, the owner is super knowledgeable about fasteners and tool companies. He always has a great story to tell, offers suggestions for tools and fasteners to help you meet your building needs. Besides, if it is hot, he'll even offer you an ice cream! It's not a stop that I make every day, but it is always an adventure and a great experience to visit builder's market. If you need construction supplies and safety equipment, swing on by and give them a try!

Would give 0 stars if I could. Guy who works there is not very nice or helpful. I understand…read moreCoVid19 is out. I didn't read a sign when he was standing there Said that the store changed cause someone tested positive and they are order only now. Sorry for opening my mouth with such a stupid question. I'm glad your employees love to make their customers feel stupid. Anyways the man couldn't even put a latex glove on. He wasted at least 5 mins trying to put it on. ( no wonder he wasn't a doctor). Anyways enough with the rude DB. The reason I came is because I needed a new occidental tool belt! I looked online to check what size I needed. I noticed the price online was 45 $ so I would have been ok paying a Little more for retail I get how it works mark up for store profit. After waiting for at least 15 minutes outside. It was my turn the calls me in. I look at the price tag 75$ plus tax wow! What a mark up? I told him on their website it's only 45. He told me to buy it there then very rudely. I will not go there ever again. And I recommend no one else does unless you want to buy overpriced things that will send your project over budget! Haha rather go to Home Depot those high school kids working there are probably more knowledgeable than this big DB.

Professional plumbing supplies, great service, quality materials and fair pricing…read more Thank you Menlo Supply for being there for us when we need you.

Whoever is the male working at 4:58pm on 8/21 answering the phone, horrible attitude. I called to…read moreclarify a note left in my door with this company's number in it. He was very aggressive and rude. When I said I was just calling to ask, no need to be aggressive, he proceeded to stutter a few words and hung up the phone on me. Please, fire him.