Diana was the best! She helped us pick all plumbing fixtures for our new home build. Diana's…read moreproduct Knowledge and customer service is unmatched!

So happy! Desperate for handles for my new vanity, s I forgot to order them weeks ago - ran into…read moreStudio Belmont (formerly Belmont Hardware) - they actually had many in stock and you can wander the aisles looking for what you want. I was a little limited by my need for 8 smaller and 6 larger handles but I was drawn to one handle almost immediately and they had just enough small handles and more than enough large handles. So happy! I made my purchase within 15 minutes! With multiple employees saying, "Have a nice day!" Unfortunately these were unlike most ithwr handles as they only came with 1 inch screws instead of those AND 1.5 inch - so I ran back to them and they quickly found me 30 breakaway screws that go up to 2.5inches - no hassle, no problems, just found me screws, bagged them, and apologized - not their fault! Not a fault! All good! My vanity looks great with the handles, now just waiting for the countertop! If you have time and remember to order, their selection is much larger than what you can get on the spot, some of it quite fun, and the easiest way to change out a look in your bathroom! LOVE!

I have been here twice in the last six months and really appreciate the help that I have received…read more Both times I was helped by a pretty young guy (including today). And both times the young guy genuinely tried very hard to come up with a creative solution to my problem--and both times succeeded. That effort and attitude are really appreciated as compared to my experiences at Home Depot. Thanks Ace Hardware!

A couple of people helped us find, of all things, magnets and latches and kleenex. A small and tidy…read morelittle place brimming with treasures, including flavored candy honey sticks up front of which I had to exert all my discipline to not buy. Very compact store with plentiful free and convenient parking in the strip mall. A manageable hardware store that's not intimidating like the bigger ones.

Although this store is considerably smaller than a typical Home Depot, it somehow feels more…read morecomplete. The space is manageable, the selection appears thoughtfully organized, and the overall experience is far less overwhelming than walking through a massive warehouse. For a neighborhood hardware store, it offers an impressive sense of practicality and convenience. What truly distinguished my visit, however, was the customer service. A young associate helped me search for the specific screws I needed and showed genuine patience throughout the process. Rather than simply pointing me toward an aisle, he took the time to assist me directly and made every reasonable effort to locate the correct item. His willingness to help turned what could have been a frustrating search into a pleasant and productive visit. That combination of attentive service, a well-considered selection, and an easy-to-navigate environment makes this store especially valuable. Bigger does not always mean better, and this is an excellent example of a smaller business delivering a more personal and satisfying shopping experience. It has definitely earned its place as my go-to hardware store in San Mateo.

Walked in to get keys made, and pick up a few items for the house. Three workers were standing, and…read morelaughing with each other, at the register in the center of the store. I walked to the key counter, and stood behind a man that had been waiting for someone to help him. I asked him how long he'd been waiting, and he said it had been ~5 min since he asked for help. I walked back to the center cashier, who said there was now no one on the floor to help as everyone was on lunch break. I asked for the manager, and he said he was on a break. There were now three people waiting to get keys copied, and no staff to help. After waiting a few more minutes, I walked back to the center of the store and spoke loud enough so that the manager could hear in the back. The message? That customers needed help at the key counter. Finally, a staff person came to the counter, clearly annoyed, and said they were having problems with their staff-to-staff communication device. Unlikely. What they were having a problem with, was a clear misunderstanding of what customer service means. Talk about a failure to train employees. Never coming back, nor recommending this business to my friends or family. There are better businesses nearby, ones that actually understand the importance of customer service ... and they're just a short drive away.

Richard, with Ace Handyman Services Hassett, was polite, professional and hardworking . He switched…read moreout my old fluorescent lights in the kitchen with LED lights and installed a dimmer switch. He also put up a pendant light in the entry hall, and switched out some other lights. I am so happy that I discovered this local company for household maintenance and repair.

Really happy with how Ryan understood what I wanted and had a great solution. Especially happy that…read morehe reused hardware, so it was a green project.

Quick service, decent Home Depot, we have not been here for a few years but before this was our go…read moreto spot for basic tools or items needed, and either this or any other Home Depot does the job

Rental a simple moving truck The check-in process was easy and fast, and the lady who helped me was…read moreprofessional and clearly knew what she was doing. Unfortunately, the checkout process was a completely different and extremely frustrating experience. The employee handling my rental seemed inexperienced and did not know how to properly close out my rental. As a result, I had to wait for an entire hour while he tried to figure out how to complete the process. To make matters worse, I was charged for that entire hour, even though the delay was not my fault. I spoke with the store manager, hoping for a fair resolution, but I was still charged for the time I spent waiting due to the employee's lack of experience. As a Home Depot Pro member, I spend thousands of dollars at Home Depot every year, so this experience was extremely disappointing and unacceptable. I do not understand how this store can be ranked number one in California when the rental department provides such poor customer service and appears to lack proper employee training. I am extremely frustrated with how this situation was handled. Customers should not have to pay for delays caused by employees who are unable to complete a basic rental checkout process. After this experience, I will not be renting equipment from this Home Depot location again. I hope management takes this complaint seriously and improves employee training and customer service so other customers do not have to go through the same experience.

If you have no other reason to go- this *feels* like a hardware store. I know when I say this I am…read morespeaking to a very specific subset of people. However, when I was a kid, my dad would take me with him to the hardware store, and I would get a lollypop while he and whomever from behind the counter would wander around looking for an eyebolt or the right shade of caulk. Giulio- who I assume is the owner, is easily 10 years older than my mom, who lives in the assisted living up the street. My mom can't be bothered to go to the chair yoga we're paying for, but Giulio went to work. He's not totally mobile, but he knows his s#!t. Whenever I come in, he or whoever else is behind the counter is happy to chat through my issue and suggest something. It's not a Home Depot- so they may not have what you're looking for every time- but they have a lot of things, and it makes me happy to know my money is staying local. Also, side story: One day during the summer, it's like 90, and I am behind a contractor who's getting a bunch of stuff - lumber, rocks...I don't know- but he's paying for it, and he grabs some water bottles for him and his crew and puts them on the counter. Giulio totals him up and says a number; the guy says, "Oh, don't forget these waters". Giulio says, "The town where I come from in Italy has the best water in the world, and it flows right off the mountain. If my father knew I was charging people for water, he'd come back from the dead and strike me down. Those are free." C'mon. How can you not go here first?

If you want to have a delivery that's an hour late with no notice dumped on the sidewalk so it's…read moreunusable for everyone call these guys! They'll be rude and unaccountable:)

Super staff Great products…read morePerfect gifts Book selection great Router bits Saw blades Wood work equipment Finishes Hardwood Lathe turners Super staff good knowledge .. If they don't have product you want they can order it. Highly recommend.

Thanks to this store I was able to fix something that has been annoying my wife for many months…read more One cabinet door below the sink that my wife uses was always open a few inches because one of the hinges got weaker over time. Every time I would walk by, it would give me a vertically-oriented mocking smile. I finally had enough. You would think it would be an easy thing to simply pick out a replacement hinge and install it, but HAH--clearly you have not done much cabinet work before... I brought I picture of my hinge to this store and the exact hinge is no longer made. And I need to take into consideration the hinge overlay (what?!) along with the size of the body of the hinge. Well the bottom line is that after 4 trips to this store trying different hinges I finally installed one that worked. And the guys at this store were extremely helpful and patient--particularly for a part that is only about $7. They definitely helped me do this a lot quicker than I had tried it one my own, and proved the value of buying local.

The last of a great breed of industry supply stores. I've always found the tools i needed, prices…read moreare reasonable, and their domain knowledge is un-matched. We were having problems turning stainless and he suggested a better approach. He didn't even sell us anything that time. Check out the antique wooden clock makers' lathe from Germany I think. I wonder if he got that new (big grin) LOVE THIS PLACE - brings back the old time feeling of living in the bay area.

Dan-Mar Tool & Supply is an absolute treasure. They maintain an excellent inventory of machine…read moretools, many of which can be hard to find at a bricks and mortar establishment. Items not in stock can be obtained quickly. The husband and wife that run Dan-Mar are friendly and patient. They provide outstanding service, and they provide suggestions and advice to help the novice or the professional. Dan-Mar Tool and Supply is a model of what a highly specialized retail establishment should be. Just outstanding. What a pleasure to do business with them!

I've shopped here for years and it's a wonderful store with a great selection of high quality…read moretools. Knipex and Wright are my favorite brands, and there is plenty of both here, plus other great manufacturers such as Stiletto, Vessel, and others. They can even order things for you from various catalogs, such as my Wright tool chest that Jessy ordered for me and had delivered to my office. Completely satisfied here! I guess Jessy doesn't need the money, since he barely charges any profit on special orders and it's almost like he enjoys the fact that the customer pays so little, which makes it a great value when placing special orders. I highly recommend Tooland.

I recently took my Stihl string trimmer to Tooland and requested a routine repair. They took the…read moretrimmer and I left. Over a week later I called to see if they had an estimate of cost to repair it yet. The employee said they didn't know when they would have an estimate (let alone a repair time). When I went to pick it up he initially balked at returning my $15.00 deposit but relented when I produced a receipt. My opinion: Watch out for these guys.