I specifically ordered a fiberglass door to avoid the issue of warping that I had with my previous wood entryway door. However, after having my new fiberglass door from Pioneer Millwork (AKA Belmont Door and Window) installed, what did I discover? They sold me a warped door. I informed Glenn, the salesperson, of the problem which my installer confirmed. Glenn then stated the the manufacturer has a "warp tolerance" of up to 1/4", and therefore Pioneer would take no action. So now I'm stuck with a door that protrudes 3/16" outward from the jamb in one corner. I expected more from this shop and I'm shocked by their indifference to their customers. They are more interested in pleasing their suppliers. If you have high expectations I recommend you go elsewhere. read more

Pioneer Millwork - Warped door protrudes 3/16" outside door jamb in lower right corner. - Building Supplies Near Me - Belmont, California

This business should not be allowed to continue. They sold us door that did not match the original order and they refused to take it back unless we pay 25% restocking fee which is almost $200 to cover for their own salesperson's (Jordan Raminis) mistake. What a disgusting and shameful business practice. read more

Our front door was tired & dated but who knew there's so many options for door and hardware?! Not me. Thankfully Fabian was super patient with me answering every question I had about the door, window formations and hardware setup. Admittedly the door took longer than I expected to arrive but Fabian kept me apprised of status. Bummer we got our lines mixed up on the door handle but Fabian fixed it quickly ordering the correct one. Love our new door! It blocks out more noise and "sounds" secure when you close it. I certainly recommend Fabian and the Pioneer team! read more

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I'm actually downgrading my original post of 3 stars to one star: we have called Marvin multiple times to get the numbers to our house correct and sent to us. He will not call us back. The incorrect numbers are holding up our inspection and prevent us from fully moving into to our remodel. I have a full time job and a baby and definitely don't need this kind of stress. I'm going to ask for a refund and go somewhere else for the numbers. Oh and the door still isn't here because he delayed processing it by a month. Hopefully I'll get it someday.... read more

We spent over $10k buying interior and exterior doors from Belmont Pioneer in spring of 2022 for a recent remodel. During the rains this year, two of our new exterior doors started leaking into the house from their built-in windows. I raised this issue at the shop by speaking with the salesperson and manager in person and on the phone, and our contractor also followed up in January of this year explaining the issue. We were told that while the doors were exterior rated, the overhang from the roofline over the door was insufficient for this exterior door application, despite this information never being disclosed or mentioned during purchase, and the fact that the doors are exterior rated. The sales person and manager, TJ, assured me they will look into this problem and would contact the manufacturer with this information. Despite numerous follow ups on my end (weekly) with the Belmont Pioneer team and pictures provided of the doors over the last 6 months, I'm no further along and my doors still leak. There are other suppliers - take your money elsewhere. read more

Steer away! $$$$$, slow and arrogant sales people.

Carlota is exactly who you want in your corner. Very precise, understanding, and flexible. Windows and doors are a weird and wonky world and you need someone of Carlota's caliber to guide you through it. Highly recommended. read more

Do not do business with John Ingebrigtsen. He is a salesman that does not take responsibility for orders even if he was the one who made errors. We had ordered over $50k of windows and doors which are not cheap. He did not come for measurements and only based our orders on the drawings we sent from our architect. You can guess, the doors were too large than the actual and he is not trying to solve the solution buy asking us to pay and purchase new doors. Not willing resize the doors or try to help the client resolve the problem. read more

I think this is the 3rd time in the 20 years we have lived here that I've been into Belmont Door and after today, I was reminded of what I didn't like the first two times. I'm a home handy-person, often fixing my own stuff because it's more my thing than my husband's. I have a non-standard door at our house that was installed some 35 years ago as an outside entry into an under-the-house storage area that is de-laminating and finally giving up the ghost after it's long life. I came in to Belmont Door (now also Pioneer Millwork) thinking that I might get some information, perhaps some help in fixing this problem without spending a lot for this functional, but certainly not precious door. I'm "greeted" by a person sitting at a computer who yells at me across the room, but then doesn't even look at me when I try to figure out who just yelled "Can I help you?" I explain the situation, and then she directs me to a guy who clearly has no interest in helping me solve my own problem, perhaps proving his expertise by suggesting a creative or smart solution to a non-standard situation. Instead he proceeds to "man-splain" doors to me, telling me "he" will have to put in a whole new frame (he is the mythical man who fixes everything at my house, I presume?). So at the end of what I can only describe as a snarky and condescending interaction, every question met with an annoyed response, he answers my how much a possible replacement door is $1000! That would not include my "he-man installer" and essentially re-building the entire door, frame, siding, etc. Did I mention again that this is essentially a door into a tall crawl space under our house? Sheesh! Maybe it's just a coincidence, but I also notice that a lot of the other negative reviews have been written by women. At any rate, strong "avoid at all costs" review from me. read more

BEWARE!!! We dealt with this company.. My wife spoke to Jory in sales and got a bogus lead time of 3-4 weeks. The door was delivered in 5 weeks like everyone else was quoting. The door that was delivered was the WRONG door because Pioneer Millwork's purchasing department ordered the wrong one. I spoke to the owner Don and received the worst customer service of my life. After his salesman Jory gave us the bogus lead time and their own purchasing department screwed up a 5 week order, Don said that he would do absolutely nothing but credit back my credit card which was already charged for the full amount. It took 5 days to get that money back.. Do NOT do business with this company! YOU HAVE BEEN WARNED!!! read more

Sadly after spending over 35k on new doors and windows fora new house and using pioneer millwork ratter than Marvin office my contractor knew based on statements I took serious from the rep that distance to job site wouldn't matter because I'd get great service, I have to say there was good service during selection but less than spot on attention which caused re-do of several items and one item cost me more due to poor design by rep most frustrating, I'm still waiting nearly 6 months for a striker plate for my Dutch door. Calls and emails unreturned. Disappointed and now wishing I had ordered from contractors Marvin contact. I understand things happen but disappointed that customer service after the sale falls plenty after bill is paid and that's not what I was promised. read more

The utter lack of professionalism is shocking! Low end service and a drab, lackluster showroom. Employees are rude, unrefined and basically disinterested in making a sale. I've been in the high end residential design for 15 years and will never give them business. Bad move, Pioneer! read more

My wife said Pioneer was super unfriendly when she went to look at windows a few months ago and we bought elsewhere. I went here recently for doors and had a similar experience...despite the showroom being empty, the interactions were either hurried, curt, on not helpful. Check out Belmont Doors...same price, faster turnaround on quotes, and more knowledgeable. read more

Twice I've gone to this door store; both times the salesperson was arrogant and demeaning. For example: since I was purchasing a door that would be painted, I asked a 2nd time (!) if I needed to purchase a stain-grade door which is significantly more expensive. The salesman replied that he had already answered that question; that was the lowest grade of door they carried. I wasn't I listening! Belmont door in contrast was very civil and helpful. I'll buy from them. read more

So glad we went with Pioneer Millwork! Several years ago we purchased our home with new Milgard windows and have been very happy with their performance. When we've had a service warranty need, Milgard has gone above and beyond. When it came time to replace the original windows in our garage, we knew we'd stick with Milgard...who recommended Pioneer Millwork. Katey was exceptional to work with and made everything seamless. Pioneer recommended a fantastic contractor who just finished installing our new windows. We couldn't be happier. Thank you, Pioneer Millwork! read more

I've been conducting business with Pioneer for almost 10 years and have received great customer service. Their San Carlos showroom is amazing for clients to get a visual sense for the quality and craftsman ship of top notch windows, doors, and interior moldings. I would highly recommend visiting the showroom if you are in the market for these products. read more

We spoke to Victor about installing windows. He told us to hire an insulation expert to test our windows before installing anything. He also gave us some other good advice. More to come on this review once we make a decision. read more

I strongly recommend Pioneer Millwork - we bought a new front door from them. The sales experience was much better there than at that other "door place" in Belmont. Ask for Matt Blaemire in sales - he went the distance for us to select the right product and configure the order properly. When we had a couple of issues after installation, Matt's after sales service was superb, he was on it and got them both fixed quickly. read more

We did a few projects with Pioneer. Placing the orders went fine. Delivery and support started out great, then went too good, then fair, then poor. In the end, they stopped returning emails so we gave up trying to resolve things and wrote them off. We'd try someone else before going back to them. read more

As a home owner doing a 10-month remodel, it was so refreshing to go to Pioneer Millwork and get top-notch customer service and beautiful, high quality products. We worked directly with Katey M. for everything and she was outstanding. She went above and beyond to provide consultative design service (helping me choose window trim, baseboards, window and door design, hardware, bead-board, etc.) I was busy making so many other decisions about the house that it was so refreshing to have Katey provide such definitive guidance, taking into account our style, our house, and what our overall vision was. The house turned out beautiful and we attribute much of that to Katey's service. I would recommend working with Pioneer Millwork for any of your window and door needs. They are phenomenal. read more

We were amid a big remodel and searching for a new front door. We visited many door/window companies that were recommended to us. The service and attention at Pioneer Millwork was so far superior that I told our contractor he should work with no one else! We found a door immediately that exceeded our expectations. Katey was brilliant to work with and everything happened seamlessly. read more

These guys have been in business for years and they know their stuff. I have known Don and Tom for years and both of them are the best to work with. Well worth the price as you get what you pay for. If it is not right, they will do whatever it takes to make it right. GO PIONEER! read more

Called Pioneer Millwork for commercial wood doors for my place of business. The person who answered the phone was unhelpful and could care less. Even if he couldn't assist me, he could have been a little more courteous. read more

Quick update - after posting my review, Don M. the owner of this business, sent me a personal message to apologize for my experience and offer to assist me personally. While I did not have a positive experience with the salesperson, I did appreciate the message and the owner's concern and attempts to resolve this. It appears that the owner is committed to providing excellent customer service - hopefully, this will trickle down to all of his staff members. So I am adjusting my initial review due to the efforts of the owner to resolve the issues. read more

Katey was very helpful in providing me with estimates. The door selection is top notch. Much better than your big box store. Another plus is the showroom to actually see the doors. read more

Have purchased doors & windows here a few times. Each experience has been just ok. Pricing is very competitive, but customer service / expert advice is underwhelming. read more

Doing some door and window trim for the first time. After spending several sleep nights trying to figure out how best to do this, what materials to use, what tools to buy, etc., I gave Troy and Pioneer Millwork a call. He was very helpful over the phone and even more so in person when I dropped by to pick out the moldings I needed. They have samples of most of the moldings, and Troy used them to build 'mini' versions of the header I had in mind. He even ripped and routed some 1x4 since they didn't have a molding that would work perfectly. In every way, it was a very good experience. I look forward to doing more business with Troy and Pioneer in the future (really want a skylight!) read more

Our contractor referred us to TJ at Pioneer for windows, doors and hardware. Thank goodness he did! TJ knows so much! He was patient with us and explained all our options based on budget and style. He also steered us away from possible remodel mistakes and we are so glad we listened!!!! TJ is a true professional. We enjoyed working with him. I highly recommend going to Pioneer Millwork for your door, window and hardware needs. read more

In urgent need of interior doors for a new construction project. Visited the showroom 8am on a Monday and was greeted right the way by Katey. She explained in detail the difference btw two vendors I was interested in and provided quotes promptly. Appreciated prompt responses via emails and quick turnaround on the quotes. read more

Pete P (owner) and crew provide excellence in customer service, care and responsiveness and follow through. They ensure the products are to the customer satisfaction and takes care of any concerns that we had. Very responsive, very helpful and knowledgeable and very personable. We felt like he was honest, caring and customer care focused. We did a large remodel and he provided several products and followed thru to the end to ensure full satisfaction. No games, just honest small business quality and care! They are all fantastic! read more

I highly recommend Pioneer Millwork. We purchased a new entry door and hardware at a good price. The door and hardware were installed by another contractor. When problems arose with the door's hardware nearly a year later, Troy from Pioneer went above and beyond, making multiple house visits, to make sure the door was fixed and that we were happy with the products we got from Pioneer. This is the type of great customer service you would hope to get from a local store that you don't see as often anymore. read more

I recently replaced the door from my kitchen to garage, a project I was not looking forward to. But, Pioneer Millwork made it very easy. They have a great showroom, their shop is pristine, the staff was very helpful and the work they do is excellent. I took my old door to the shop where the quickly checked it for squareness, took all the measurements: hinge position, door knob and latch. They ordered the new door and when it came in (about 1 week) they then cut it to fit. I picked up the new door and installed it. It fit perfectly! read more

Fantastic experience with these guys. I found my way to Pioneer after a local plywood and door company was not able to help. Nick listened to my requirements and came up with a great solution in a matter of minutes. I just put up the prehung door that I ordered from them, and it all worked out perfectly. read more

I have been buying windows and doors from Pioneer Millwork for over 15 years. The owners and employees have always treated me well, and the products they sell have always been of excellent quality. When there has been a glitch in an order they have always worked their hardest to rectify the problem, and it was my fault. Great company !!! read more

The sales staff are subpar and not attentive to detail. The first sales person, Jordy was rude and demeaning. The second, Katey was better but made some major mistakes that caused Pioneer lost revenue. Don the owner had to save the day at the end of the process and he credited back his markup but Don gave me the feeling that that I was at fault for what ended up being a sales issue and not an issue with my installer. read more

I just got a new business and needed a professional door. I wanted to find the right one and was recommended to this place. As soon as I was introduced to two salesman they looked me up and down, only to give me dirty looks, as if I ruined their day-not even a handshake. I was given a hard time on questioning what doors and options they had-they were looking for every excuse possible to get me out of the building. I quickly received the impression that I wasn't wanted their. They brought me in the back and with attitude, told me that they don't have any pictures or models to look at, despite the friendly receptionist who said they had plenty of floor models to look at-plus the floor room they brought me into had plenty of door models but I wasn't shown anything except a no picture booklet with sizes. I was quickly told to put my information down and said I'd get a quote by phone or email then I was dismissed. After leaving I realized I wouldn't get a call back and that the salesman are only interested in making money- zero customer service. It seems if your not going to buy 10 or more doors and aren't willing to over pay for them, then they aren't interested in your business-AT ALL. As a human being, I felt disgusted and as if I was a piece of trash. It definitely ruined my day to have the outlook that I wasn't worthy enough to enter their business, nobody should be treated like that. I used to be a sales manager and though it's different fields it still has a level of integrity with the position that these employees didn't share, they are just rude and lazy plain and simple. The receptionist was very kind and enthusiastic though(kudos to her), I could only hope that they hire a salesman/saleswoman with her sincerity or give her their jobs- someone like her deserves it and will bring referrals and return business. This review is my honest experience and I hope the owner can crack down on these employees as it definitely hurts his business in the long run. read more