Our experience at Dependable Lock and Hardware was so unpleasant that I feel compelled to warn others. We stopped in to see if they carried Baldwin or EMTEC door levers so we could view the styles in person before choosing hardware for our new interior doors. It was meant to be a simple, straightforward visit -- just gathering information to help us make an informed decision. Instead, we were met with hostility. The elderly man working there was grumpy and unfriendly. Once he realized we were just looking and not there to purchase his attitude turned outright rude. He actually told us that if we weren't there to buy door knobs from him, he wanted us to leave. I've never experienced anything like that in a retail setting. As someone who works in customer service and takes pride in treating people with kindness, patience, and professionalism, I found his behavior shocking and frankly despicable. There is absolutely no excuse for speaking to customers this way -- especially people who came in politely and with genuine questions. I strongly recommend avoiding this store and the toxic individual who works there. There are plenty of hardware retailers who understand the basics of respect, courtesy, and customer service -- this is not one of them. read more

It's nice to find a professional locksmith. Called around before I found them. A lot of work from who knows where cause when you go to the business address, they don't exsist read more

The people here were really great and explained everything to me that I needed to know. Helped me really quickly with my key and went above and beyond with customer service! Would definitely recommend this place. read more

I called to ask if the store had certain Emtek handles and front door sets are on displays and the sales representative would not even look and tell me if they had them. He said if I was not willing to come in person to see he is not interested in the business. Terrible, find another source for door hardware. read more

I went to Dependable Lock and hardware at RWC to ask for an extra car key (duplicate) and the lady and the gentleman that helped me out were so kind and attentive! It's cost less that $10 and the key works perfectly! Highly recommended! read more

Really cute little shop with a TON of sample hardware to see in person. Lots of brands, Baldwin, Water Street, colonial bronze, Emtek, deltana, omnia and many more. So nice to see the differences in quality and finishes. Jacob was very helpful and knowledgeable. read more

Fast, friendly and reasonably priced. It took less than 10 minutes and I didn't have to figure out some random machine in the grocery store. Winning. read more

Dependable lock and hardware is my go to, reliable place for key duplication after going to either Lowe's or Home Depot a few times and hearing each time that the big box places don't have the key template available. Quick. Standard pricing. Efficient. Highly recommend. read more

Excellent service. I would give them more stars if I could. I stopped by with my front door's 30+ year-old Baldwin mortise lock, thinking that I need a brand new one. The folks in the store let me know that new mortise locks are expensive and instead they took mine for service... it turned out that a minor tweak did the trick! On top of that they provided me with new screws and advice on how to assemble it properly. It works almost like new now. And the icing on the cake: they didn't even charge me any money for the service! I wish we had more places like this around in the bay area. read more

Avoid. Jacob, the owner, is rude and unhelpful. Also either unknowledgeable or untruthful. He has a selection of very high end hardware, but carries only a few of the the middle price brands, and none of the inexpensive brands. And his prices are laughable (see Lorena E's 6/21/2021 review) : an upper end door pull is 600% (!) higher than a mid-level brand, and his middle class prices are 20-50% higher than the internet and local stores (e.g. Belmont Hardware). From the other reviews, it looks like he knows how to make duplicate keys. read more

walked by here and remembered i needed a duplicate key made. always good to have duplicates since a family also loses their keys. service: master padlock key(3) -seem pricey but i needed one, always forget -hoping it works, hoping it doesn't get lost got receipt just in case... service quick and courteious. 3.5 stars read more

The person who works here has very poor customer service. They over charge for the lock and when you question anything, they start misbehaving. Save your money and look elsewhere. read more

Found Dependable Lock And Hardware via Yelp. Jacob was polite and super efficient. We had the duplicates made in less than 15mins flat. Though the locks are quite old, Jacob had the blank keys in his inventory. The duplicate keys worked as expected. I will certainly come back here for any key, lock or related asks in the future!!! read more

I'm saddened to write this review, since I was looking to support a local, family business, yet "got screwed" in the end. Jacob, the owner, was knowledgeable for the most part, and thoughtful in "walking me through" all the pieces of my door hardware order when they arrived in his shop for my pick-up. My door installer, who also sells hardware, informed me that I was charged double for what he and other sellers charge for the same items. An internet search of the items confirmed this. I have no problem paying for a surcharge, given I'm supporting a small business, and paying for "knowledge". However, the mark-up I was charged (and I bought a few thousand dollars worth of hardware), is unacceptable. In addition, when I inquired, Jacob quoted me several hundred dollars to install front door hardware, saying it would take a few hours. I looked elsewhere, and had my hardware installed, by a professional, for a fraction of the price (literally), and beautifully done to boot! I called Jacob to speak with him re. being seriously overcharged, and upset with the dishonest pricing. He remained quite defensive the entire conversation, telling me basically that I came to his store, signed the invoice, agreed to the prices, etc. No wiggle room.... Some final points: there is a big "factory delivery charge" added to invoice with each order(?), he wasn't aware of a hardware device for a Dutch door to position top panel as needed (which exists, and I knew of from my installer), and he barely mumbled "sorry" when hinges I ordered came in the wrong finish. Had to make another trip to the shop, to pick up the correct ones. Just know, that if you choose to shop here, be very aware of the prices and mark-up!! read more

Was super helpful making a duplicate set of keys for me at the last minute. Appreciated it.

I went to dependable lock to get the key for my apartment copied. Routine, right? He made me a copy, and when I got it home it didn't work. I went back and he made me another copy, and IT didn't work. At this point he actually took the time to come over to my apartment (free of charge) and check out the lock. It turns out the lock was having issues, and would have probably stopped working for me altogether very soon. My apartment manager was able to get it replaced and after that all the keys worked. Dependable really went above and beyond the call of duty to help me out, and I will always bring my business to them in the future because of this. read more

Extremely cheap, got a key copied for 3 dollars which is awesome.

Stay away from this business. I bought a door knob from here and when I purchased it, the box was open. I asked him if there were any missing parts, but Jacob said no and I trusted him which I shouldn't have. I asked my handy man to install the Knob for me, but he couldn't since there were missing screws and a part. I took the knob back and asked for another one in a closed box. Jacob was so rude and disrespectful to me and basically throw me out of his store saying he refuses to give service to me. He took my knob and yelled at me and asked me to go sue him. I could go to Belmont hardware, but I wanted to support the businesses in my near city and it was more convenient as well. Nobody should support a business that is so disrespectful to the customers. Be aware read more

He charged me $182 for a Schlage B 660 which I later found on Amazon for $89. He charged me $236 for a Schlage B 662 which is sold by American Locksets online for $132. He put together the parts for the B 660 in the back and the backplate was clearly the wrong part with screw holes far too wide top fit the holes in the back of the other side. Fortunately, I kept the back side from the old lock and it fit perfectly. read more

Really great customer service. Prompt service when I needed my keys duplicated. They worked beautifully. Good selection of locks at reasonable prices. Highly recommended. read more