This dental office has a policy that they won't complete your treatment until your insurance pays…read morethem. I have 2 policies for one reason, to keep my out of pocket costs low or non existent. They called and cancelled my appointment unless I paid for the entire thing out of pocket because they had not been paid yet by my insurance companies. I can see paying the out of pocket portion but in this case it was zero. They know they're being paid but refused treatment. Never have I ever experienced this at a dental office and as much as I like the doctors, the business practices are trash and are not customer service friendly at all. I won't be going back once I finish this procedure that was already billed.

Where do I begin? They checked my insurance first to see if it would cover the work that I needed…read moredone and it did. They then started the work and scheduled me for two weeks to finish the work. After the two weeks, they texted me and canceled my appointment, stating that my insurance hadn't paid them yet. Then when I called them about the situation, they got smart and hung up. Now I sitting with a temporary cap with no solution at hand.

Dr Thomas is the best there is. He has been my dentist for over 30 years. I would not think of…read morehaving anyone else take care of me or my family.

Dr Thomas is an excellent dentist. The whole staff is awesome. He makes you feel comfortable while…read moreknowing you would rather be anywhere else than there at that moment getting a filling. I would highly recommend if anyone is look for a great dentist go to Dr. Wayne Thomas.

Dr. Fay has to be the best dentist I have ever had. I have had fillings and a cap put in. He has a…read morecalm demeanor that makes the patient feel at ease. He is gentle but gets the job done. Wish I found him a long time ago as I have always been afraid to go to the dentist. Great and friendly staff and a very clean office environment. Definitely recommend.

I don't love going to the dentist. It's usually bad news for me. However, finding Dr. Fay was great…read morenews for me! He's conservative in his recommendations. When he says I need work I know I do. His staff is SUPER friendly and bonus they book your kiddos at the same time so you only have to attend one appointment. Overall, very happy with the care I receive here!

All the people at this office go above and beyond in giving care and service. Dr.Tetzner is a…read moreperfectionist and doesn't stop until the job is done properly. He is also super compassionate, as are his entire staff. I recommend them highly.

I'm 77 and have been to many dentists. Dr Coope is the best - BY FAR…read more The last two dentists I have seen here in Del I don't think even looked at the x-rays they took. Dr Coope certainly did, and sat me down, showed me and explained the bad news he had to give me. He earned my confidence. He is responsible for saving three of my teeth - so far. The staff is friendly and competent. Listen to a grouchy old man - if I am pleased, that means a LOT! (No idea why it says San Francisco - never even been there!)

Ok!!!! So let me start off by saying, I am so thankful I was able to find this dentist office, I…read morehave never in all my days experienced a dentist like Dr.cooper, Dr. Cooper stands out for his exceptional patience and communicative approach, especially for patients with anxiety about needles. because of Dr.cooper patience he was able to talk me through it, not only that but provide a numbing gel that worked so well, I didn't even feel a pinch, then he eased the medicine in so that I felt absolutely nothing..I wish someone would have located him when I was a child, he is so patient and kind, I mean he has got to be a real live angel sent down here to make sure we don't lose hope in humanity because Dr.cooper is a rare breed, honestly, they don't make humans like Dr cooper no more, so protect him at all cost!!!! He even manage to find other like minded humans like him with most of the office staff.. If you're seeking a compassionate and skilled dentist, I highly recommend Care First Dental Team. The entire staff fosters a supportive and patient-centered environment.

I used to love going to this dentist. USED TO. My daughter…read moreand I were patients from 2012 till about 2014. An unfortunate issue left me with a very awful experience no parent should have to deal with. Long story short, my daughter needed a procedure and because I didn't want to put my daughter under anesthesia this brought on unexpected challenges. For starters, my child (at the time) was 5 years old. When the dentist, yes the dentist, told me I needed to leave the room so she can proceed I absolutely did not budge. If she thought I was going to leave my daughter alone in a room with people I didn't know, she was out of her mind. I was not leaving my child alone for one second. Come to find out, all they needed to do was inject my daughter with a numbing shot and her tooth issue could've been fixed. Instead they gave me a hard time because again, I didn't feel comfortable putting my child under anesthesia.... The final nail in the coffin was when I asked for both my daughter and My medical records. I was told that I couldn't get them until my daughters bill was paid....hello HIPAA Violation. I haven't been back since & have been a happy patient elsewhere.

They stated the don't take secondary insurance but would sign the papers so we can send it. So the…read morebill came and primary insurance was used and we paid the balance out of pocket. The signed the secondary so we can file and get it out of pocket back. Well they got the secondary also and kept that. I have now called three times visited twice and have emails stating the office manager will get back to me and send me a check. It has been three months and still nothing. My wife called today and they told her they would email the office managers contact information and still nothing. Lilly in the office has been given us the run around.

Dr. Rose office is worst place you can go to get your teeth worked on. The billing staff is rude…read moreand disrespectful which starts from the top they will over bill your insurance and when you have proof they still lie and cheat you out your money and yes Dr. Rose does nothing about it she's a big part of the problem this is what happens when you have staff that will run your business in the ground. Its hard to support some black owned businesses because they treat their own kibe like crap

I was judged harshly on the way that I look and my child who was having a panic attack in the chair…read morewas told to stop crying and as I calmed him I was told not to ! I said excuse me this is my child I will calm his anxiety how I need to.. she told me that I was making excuses for him! Are you kidding me! I know what it was you dont like how i look. I was threatened with police while my child screamed and cried cause he didnt understand what was going on. Religious music and jesus pictures everywhere btw.

This guy is the truth . I called him because I thought this was a gimmick but it was not he fixed…read moremy retainer for a very reasonable Price & I got my retainer back really fast . He is so professional I highly recommend Him . Thanks T Sloan

Fast turnaround, great communication, fantastic quality, they will go above and beyond take care of…read moreyou!!

Dr. Jester is an excellent dentist. I've been going to him for 17 years, and his work is always…read moreoutstanding...everything from routine care to more complex procedures - I've had it all!

Very professional and very knowledgeable kept me informed of everything that was happening and how…read moreeverything went

I decided to spend a hefty amount of money that I was quoted by Dr. Fay for implants on both top…read moreand bottom arches. Dr. Panko would pull all my teeth and Dr. Fay would place my implants. They both did a great job and I continue to get compliments, however, when I was already in the chair with Dr. Panko, I was informed that the cost was increased by $10,000! My procedure had already began. I didn't fight it at the time because the thought came to me that I might not have been happy with the final product (Sort of like rethinking of complaining in a restaurant about your steak and someone might spit on it before they give it back to you.). I believe the timing to inform me could fall under false advertising since I was already in the chair and bam! An additional $10,000! I believe Dr. Panko should be the one to reimburse me since he was responsible for raising the price which Dr Fay was not aware of at the time. I expect a call from Dr. Panko. Perhaps he wouldn't have been so eager to up the cost at such a late date had he realized I live in the same neighborhood as he does.