I went in today for a routine cleaning. During the appointment, the hygienist (Stephanie) was…read morehumming loudly in my face while cleaning my teeth. I politely asked if she would be humming throughout the procedure and requested that she stop because she was humming in my face. Stephanie blatantly said "no", she is not going to stop. Then she abruptly discontinued the cleaning and canceled my appointment. I spoke with the office manager afterward to share my concern, but her response was simply that Stephanie is a "very happy-go-lucky person," which felt dismissive and unprofessional. I am now waiting to see whether I will be billed for a service that was not completed--especially since the appointment was canceled by the hygienist, not me. Overall, this experience lacked professionalism and basic bedside manner. I would not recommend this dental office.

Where do I begin? They checked my insurance first to see if it would cover the work that I needed…read moredone and it did. They then started the work and scheduled me for two weeks to finish the work. After the two weeks, they texted me and canceled my appointment, stating that my insurance hadn't paid them yet. Then when I called them about the situation, they got smart and hung up. Now I sitting with a temporary cap with no solution at hand.

I decided to spend a hefty amount of money that I was quoted by Dr. Fay for implants on both top…read moreand bottom arches. Dr. Panko would pull all my teeth and Dr. Fay would place my implants. They both did a great job and I continue to get compliments, however, when I was already in the chair with Dr. Panko, I was informed that the cost was increased by $10,000! My procedure had already began. I didn't fight it at the time because the thought came to me that I might not have been happy with the final product (Sort of like rethinking of complaining in a restaurant about your steak and someone might spit on it before they give it back to you.). I believe the timing to inform me could fall under false advertising since I was already in the chair and bam! An additional $10,000! I believe Dr. Panko should be the one to reimburse me since he was responsible for raising the price which Dr Fay was not aware of at the time. I expect a call from Dr. Panko. Perhaps he wouldn't have been so eager to up the cost at such a late date had he realized I live in the same neighborhood as he does.

Very professional and very knowledgeable kept me informed of everything that was happening and how…read moreeverything went

lovely atmosphere best experience at Dentist place. I've ever had absolutely amazing office…read moreexperience is amazing. Would definitely recommend this place Waiting room is not too noisy. It's perfect perfect atmosphere.

Noisy waiting room. Horrible experience. Loud talking on cellphone by people in waiting room…read more Children should have their own area.

I went here because my tooth cracked all the way down to the gum and the filling came out. The…read morestaff and doctors were very friendly and accommodating. The dentist explains everything in detail and gave me two choices. One of them. I would just be wasting my money because the same thing would happen all over again. He advised me to get an implant which I agreed to I have not had the worked done yet, but I can say the doctor seemed very knowledgeable and understandable to my needs. I would recommend this place based upon the friendliness of the doctor and the staff

Ok!!!! So let me start off by saying, I am so thankful I was able to find this dentist office, I…read morehave never in all my days experienced a dentist like Dr.cooper, Dr. Cooper stands out for his exceptional patience and communicative approach, especially for patients with anxiety about needles. because of Dr.cooper patience he was able to talk me through it, not only that but provide a numbing gel that worked so well, I didn't even feel a pinch, then he eased the medicine in so that I felt absolutely nothing..I wish someone would have located him when I was a child, he is so patient and kind, I mean he has got to be a real live angel sent down here to make sure we don't lose hope in humanity because Dr.cooper is a rare breed, honestly, they don't make humans like Dr cooper no more, so protect him at all cost!!!! He even manage to find other like minded humans like him with most of the office staff.. If you're seeking a compassionate and skilled dentist, I highly recommend Care First Dental Team. The entire staff fosters a supportive and patient-centered environment.

Considering everything I will not return to the office due to constant turn over of dental…read moreassistants who lack credibility and honesty.

TLDR: Webster Cosmetic Dentistry has poor management and customer service, losing several of our…read moreappointments, losing our insurance information in their system, billing for unnecessary expenses, and being unresponsive to phone calls, leading to delays in urgent care. ​ My husband and I were patients at Webster Cosmetic Dentistry for three years. During this time, we both experienced several problems revolving around Webster's customer service and poor management from staff, leading to repeated, unnecessary frustrations that should have never existed in the first place. I am writing this to share my husband's and my experience in the hopes that it saves anyone else from wasting their time. We found Webster Cosmetic Dentistry and became new patients as we recently moved into the area and needed a new dentist. As a new patient, they wanted us to have x-rays taken, to which we informed them we had just taken x-rays before leaving our old dentist, and expressed concerns that, as these x-rays were recent, this expense would not be covered by our insurance. They said they would cover the bill if insurance did not, and proceeded with the x-rays... Insurance did not cover it, and the dentistry sent us the bill for the x-rays. I had to fight with Webster for about a year to have them honor the bill. After this, my husband and I had several cleanings done, which led to insurance and billing problems. After the first or second cleaning, we were charged for the entirety of the bill for the last visit, as they did not properly file our insurance information for both of us. My insurance did cover the cleaning, and sent me a check directly to cover our payments. While I was made whole by my insurance, I was very displeased with Webster Cosmetic Dentistry, as I had to pay upfront and make money tighter for my other bills, when this would have been covered by my insurance directly had they filed my information correctly. At one of my cleanings, I was making conversation with the lady cleaning my teeth while we waited for the doctor to give a final exam at the end of the visit. As I was talking to her, I apparently added a curse word in (which is normal for my family), not at her or anyone in particular, but as part of my speech. The doctor (Dr. Webster) overheard this as he was coming in, and proceeded to flip out on me, raising his tone of voice and scolding me as if I were a child, saying "how dare you" and ranting about my slip of the tongue. I felt very disrespected, and later angry about the situation after the shock wore off, only now realizing I should have left their business by this time as their service only continued to worsen. Earlier this year, my husband had a tooth chip and fall off of significant size, about the size of a popcorn kernel. He called that day (a weekday, Thursday if I am not mistaken) to schedule an appointment as soon as possible, and left a voice message. The next day he called again hoping to get through as this seemed like an urgent issue, and again received no answer or call back. It took until the middle of the following week for the dentist to simply return his call and schedule the appointment. This is normal for Webster's, as prior to this incident, my husband was experiencing pain in his mouth and called to be seen, reaching no one. He never received a call back or an appointment, and luckily the pain went away after a week on its own. During one of my last cleanings this year, I had a cleaning that was abnormally rough; I felt I had either tartar or bone pieces in my mouth after she was done, which I disregarded at the time. Coincidentally, about a month after this visit I began having problems with my crown, where my gums started bleeding around this area, it smelled foul, and eventually fell off entirely. I made an appointment to get this fixed, where I was scanned for a new crown, to which afterwards I was told the scan was not done properly and would need to make another appointment for a new scan (which was when I was supposed to be getting the crown put in). I am not entirely sure when it occurred, but I believe it was after this where I was called to make a new appointment, as they had no record or recollection of making the appointment for the second scan. After this second appointment was completed, they put a rush on the crown so that I could get it in before I started working my seasonal job at Amazon and gave me an appointment to finally put the crown on. However, once they received the crown, they called me to schedule an appointment, not realising or acknowledging they had already booked me prior, even though I had their card to prove otherwise (for the second time in a row). At this last visit, I was told by Dr. Webster that I should be grateful that they squeezed me into their busy schedule, which came across as rude and arrogant, considering the fact that they lost my original appointments to begin with, leading to a rush job from their own errors.

Dr. Rogge has been my primary dentist for many years because he knows what he's doing and he cares…read moreabout his patients. He has a wonderful staff too.

Went to this dentist for a few years. Discovered a new cavity every six months, when i going in…read morefor cleaning. Didnt think anything of it till he pointed out the same tooth that he did six months prior. Contacted insurance company and they confirmed that was the tooth that had work done six months prior. Switched to new dentist, have not had a "new" cavity in ten years.

This is literally the worst dentist's office I have ever been to. I went in with a lot of pain back…read morein 2023 turns out I had multiple cavities that needed to be filled but I still always felt pain in one of the same teeth since then without anything being resolved by Dr. Liza. Honestly I wouldn't recommend this office to anyone. After going to a completely different dentist's office this year my experience there has been much better. My teeth issues are in the process of getting resolved now finally and for that I am grateful. So don't waste your time going here they aren't worth your money or your time.

They called the day of my appointment to say the dentist will be out and for my son too be seen the…read moresame day just a little later. The lady told me 1:30... I go and the front door says closed for lunch from 1-2! I had too get a babysitter for this appointment for my other child that I had already had to change on her since they changed the time. I decided decided to wait another 10 minutes and a lady comes out and says "I was trying too keep an eye for ya". What? I told her why didn't someone just tell me too wait outside while making my appointment too begin with.