This dental office has a policy that they won't complete your treatment until your insurance pays them. I have 2 policies for one reason, to keep my out of pocket costs low or non existent. They called and cancelled my appointment unless I paid for the entire thing out of pocket because they had not been paid yet by my insurance companies. I can see paying the out of pocket portion but in this case it was zero. They know they're being paid but refused treatment. Never have I ever experienced this at a dental office and as much as I like the doctors, the business practices are trash and are not customer service friendly at all. I won't be going back once I finish this procedure that was already billed. read more

Where do I begin? They checked my insurance first to see if it would cover the work that I needed done and it did. They then started the work and scheduled me for two weeks to finish the work. After the two weeks, they texted me and canceled my appointment, stating that my insurance hadn't paid them yet. Then when I called them about the situation, they got smart and hung up. Now I sitting with a temporary cap with no solution at hand. read more

Performed a procedure for an agreed upon price and then we paid for it. They say insurance did not cover now. When I called the insurance, they tell me that the dentist performed a procedure that was not medically necessary. I have called many times and emailed without any response. Now they are charging us $1500 more from the almost $3000 we already paid. This is their fault for doing something that was unnecessary. read more

I went in today for a routine cleaning. During the appointment, the hygienist (Stephanie) was humming loudly in my face while cleaning my teeth. I politely asked if she would be humming throughout the procedure and requested that she stop because she was humming in my face. Stephanie blatantly said "no", she is not going to stop. Then she abruptly discontinued the cleaning and canceled my appointment. I spoke with the office manager afterward to share my concern, but her response was simply that Stephanie is a "very happy-go-lucky person," which felt dismissive and unprofessional. I am now waiting to see whether I will be billed for a service that was not completed--especially since the appointment was canceled by the hygienist, not me. Overall, this experience lacked professionalism and basic bedside manner. I would not recommend this dental office. read more

I made an appointment for a cleaning online. Someone from the office called me and rescheduled the appointment due to a meeting. Got a call today from the office who said my next appointment would cost $185 because I was due for a "deep" clean. I said I scheduled for a regular cleaning and not a "deep" clean so please cancel my appointment. She said Okay, but if you come back, you will owe $185! Needless to say, I won't be back. Worst customer service and care quality I've encountered since moving to Delaware! read more

I tried to give this practice a fair chance despite the awful reviews, but I should have listened! Every part of this practice is awful. The receptionists are rude and unclear, the dentist's are quacks (one cut a hole in my $150 retainer without my consent instead of fixing the crown he put in). Most recently the hygienist continued to use the hypersonic cleaning device (I have always asked and received manual cleaning) while I was quite literally wincing in pain eve use she "had to use it": I know for a fact from being to other dentists that if you are competent, you can easily due a manual cleaning. This practice does NOT care about patents, their comfort, or really anything at all. I also waited nearly a half hour to be seen, despite arriving on time, and this is a usual occurrence. Please please avoid this practice at all costs! read more

I'm very disappointed with the service and resolutions that I have received with this Dentist office. I went in to see Dr. Nwokolo. She told me that I needed a new build up and crown. No problem. I paid for both services upfront. I go in for the build up and halfway through she stops and says she has concerns about the decay of my tooth. I'm like ok doc you're the expert tell me what to do. She says I think I can get it all, would you like me to try? I'm like what would you do? She said she would save the tooth, I'm like cool that's what we doing. Had she said, disclosed that I could possibly be still held financially responsible for work I didn't get, I would have said no thank you. Fast forward. We get to the end of the build up, she takes an xray, says it looks good and proceeds to order the crown. We won't talk about the temporary crown(s) because the dental assistant was nice and I liked him. He just needs some practice making temp crowns. Anyway, fast forward. 2 weeks later, no changes, no additional decay, the dentist says she changed her mind and doesn't want to place the crown. I appreciate her honesty and willingness to fix things, but I don't like that I wasn't aware I could still have to pay for a crown that I didn't get. We discussed a refund right then and there. She said I should get a refund but I would need to discuss with the office manager. I waited an entire month for a call back from the office manager regarding my refund and I finally get a call saying I would only be refunded half. When I let him know that wasn't acceptable, he gave me another $100, as if it were a negotiation. I then let him know I would be contacting the State Dental Board and he was perfectly ok with that. That's when I realized that it was because it would tarnish the reputation of the dentist but not the office. I'm not sure if the Dentist or the Office is to blame here but I know I am out of hundreds of dollars because of something that was beyond my control. I'm leaning towards the Dentist office though because the investigator at the State Board of Dentistry told me they get complaints about American Dental often. I'll be calling Consumer Protection and the Delaware Department of Insurance after work. read more

I have been receiving constant texts about a past due bill that I promptly paid in November and provided proof of payment via my credit card. I have been sending an email to Coleman Jackson twice a week for a month asking if the payment has been posted. No reply, just more texts. Ridiculous. read more

Today 9/12/24 I was scheduled for a regularly scheduled 6 month dental cleaning at 12:30pm. The office representative called me and said they had a cancelation so I could come in at 11:30am. I came in at 11:30am and I was seen by the Dental Hygienist Judy . I asked her if she had cleaned my teeth in the past and she said no. I asked her to please not use the powered hand held scaler and just use the regular manual scaler because the powered scaler was very uncomfortable. She told me due to lack of flossing and the buildup of plaque it would take too long to use that and she refused also because it would be too much on her wrist. I said okay but I will let her know if it is uncomfortable and she said fine. She proceeded to use the powered tool and I had to wipe my neck and face multiple times due to water trickling from my mouth. Most dental hygienist wipe that if they see that the water is getting on your face or neck. I had to move her hand away multiple times because it was feeling as though she was drilling in my tooth. She showed me that she was not drilling in my tooth and at this point she was doing a full mouth debridment. I told her I came in for a teeth cleaning only. She said well I've done a full mouth debridment and your insurance will cover 80% and you are responsible for 20%. The dental Hygienist went on to say that I will need to come back for a dental cleaning in 4 to 6 weeks. I was not prepared to pay anything because I came in for just a dental cleaning and now I had a bill because Judy said so and didn't even ask! In my last 6 month appointment the same procedure was done and I was not charged anything. I was walked out by the assistant Jana and she was instructed by Judy -Dental Hygienist to give me a tooth brush and toothpaste for gum repair due to gingivitis. When I checked out I paid the 70.80 for the service I didn't come there for. Everything happened so fast that I just paid the bill with resentment because of how roughly I was handled and how I was spoken too as if I never go to the dentist regularly. I haven't had an issue with my teeth as far back as I can recall! I called my Dental insurance company Delta Dental when I got in my car once I realized I had a bruise on my lip. Also, I went back into the office when I saw that the dental cleaning appointment was scheduled for March 13, 2025 when she said I should come back in 4 to 6 weeks. When I came back in the front desk receptionist saw that it was scheduled and she gave me a card for Oct. 15, 2024. Now, If a patient ask to have the dental hygienist use the manual scaler tool I don't understand why she couldn't, after I explained to her that the powered hand held scaler is very uncomfortable. Her response was she isn't going to do it because it is too much for her wrist and we would be here all day. I'm the patient paying for a service and she did whatever she wanted to do. I do not have what she eluded to as far as me having to call for a full mouth debridment. The powered hand held scaler is more for timeliness of the hygienist and not for the patient. At Burris Cosmetic and Family Dentistry I never had my teeth cleaned with this powered hand held scaler and the two times I've come to American Dental it appears it is their practice to do this. She never checked my teeth for soft enamel to see if I had cavities and she never had the dentist come into the room to look at my teeth. This was the absolute worst experience I have ever had at an appointment to get my teeth cleaned which didn't take place completely. The 70.80 charge for a full mouth debridment should have been billed to Judy the Dental Hygienist because she did what she wanted to do and not what I came there for! I feel like I should be reimbursed because the procedure she did is the same thing that was done 6 months ago minus not checking for soft enamel and not having the dentist come in. I have made a formal complaint to my insurance Delta Dental and I would like to be reimbursed for the 70.80 that I paid because she didn't do anything g different. read more

American Dental Care - Bruise on my lip! - Cosmetic Dentists Near Me - Dover, Delaware

Gave them my insurance two times before my appointment and again when I checked in. They told me they were in network and thought nothing of it until I received a bill from them and was told by my insurance they are no longer in my coverage. You would think that 3 times of checking my insurance they would have told me they couldn't take it. Checking other reviews for them a lot of people are writing the same thing about receiving invoices they thought were covered by insurance. To me it is a shady practice to tell the patient they are covered when they are not. read more

I have never felt so much like just a number. Dr. Lee has no bed side manor. Was given ridiculous estimates for very large amounts of money and when I wanted to not do repair but just have teeth extracted to stop the pain I was ushered to the door to make another appointment for another day when all I wanted was for them to remove it to stop the pain. Bill was 300 dollars for 2 x-rays and less than 30 seconds looking in my mouth. I will be finding another dentist to see asap. Dont waste your time or your money here. read more

It's a shame I had to write this review. My BRIDGE came loose after 19months. They would not give me a new one. I paid out of pocket another dentist $4200 for a new bridge. read more

Was asked to pay $200 for services performed up front. (7/12/2024) I paid in full via credit card.After they submitted payment to insurance company it was determined that My cost is $74. I called them on several occasions and was told they were to refund the entire $200. That request was made on 4+ occasions and as late as last Friday.(10/4/2024. The billing department has been not processing my refund although I was promised a full refund. I would rate them a minus 5 but that's not available. They are fabricating excuses. A credit card refund can be processed in a couple of days. read more

i went in for a root canal. it was painless. very relaxing atmosphere. they really cared about my well being. from scheduling to paying everything was seemless read more

They do not answer their phones or call you back and when you finally do get through, they don't take the severity of the call into consideration for instance, I have a toothache on my back molar that is killing me and the best I was given was one month out from today. I've been going to them for three years and the practice has declined tremendously. read more

The dental assistant in training dripped chemical on my belonging which I was invited to set on the counter. This resulted in permanent damage. One staff member was making condescending comments to me. I was also taken to an office to receive about 30 minutes of verbal abuse and disrespect from Dr. Russo. The abuse to patients NEEDS to stop. This is beyond just a damaged wallet. His behavior today was entirely unacceptable as a service provider. I came in for a permanent crown installation. Got greeted by dental assistance A, who did the usual to ask me to set my stuff down on the counter. The first operation was to remove the temporary crown. When I first got it installed, there was preventive action to avoid chewing hard food as they were adhered by temporary adhesive. For me, it was held on to the teeth very tight and the clamping removal was not effective. I was in pain and I wanted to avoid being pinched with anesthesia so I was asking if a doctor could come in to try grinding the crown off. Assistance A told me it will be 30 min minimum and I was running short on time. We reattempted a few times and it was equally painful with no movement- I felt my teeth was going to be pulled. Assistant A seek for help for another nurse to attempt the same with another nurse. I refused to go through the same pain so they got a doctors to evaluate and injected anesthesia as the resolution. The temp crown was removed successfully and I was able to have Dr.Li to install the real crown - no issues there. The next operation was to make impression for a night guard and a retainer. I noticed assistance B is in training as she is constantly looking for confirmations and directions are given frequently. I thought she tried hard even though she was a bit disorganized. My upper impression required a redo. And my lower tray needed the rework by holding a torch to reshape the dental tray. When I was on the chair, I don't have the full visibility of what's been done as well as the workers. I did noticed that since she is new, she was moving with fidgety and there were likely created driplets from the impression molding compound. It was a common sense to move anything out of the way to clear the workspace, but it didn't happen. When I wrapped up to check out, I noticed chemical spots on my wallet. It is a designer wallet that worth fair amounts but the value of the wallet lies in the fact it's a rare find I had to bid. The first thing came across my mind is to find out the composition of the stain so I can attempt to remove it. I tried a piece of alcohol wipe and it started to rub the leather off so I stopped immediately. I then asked the staff to look into what was on the table. As I went back to the room and reviewing with assistant B, I commented "maybe we can find out the chemical composition of the stain". Assistant A mocked at that comment and said "how do you find out the chemical composition?!" Rolled her eyes and went away. I believe her bitterness is a self defense of her asking me to set my stuff down and the fact I caused her "trouble" during temp crown removal. But that was merely a tip of my bad experience. The front desk assistant led me to doctor C's office to talk. At this moment the office manager was not present. Just when she asked me to describe the situation, a man entered the room and asked if the doctor is ok. Then immediately he asked "why did you set your stuff on the counter? My staff will never ask you to do that." "They have always asked me to do so as a courtesy. And I didn't expect the failure mode. I noticed your Assistant was in training. So if something is in way, I would expect her to move it since I was on the chair." "Are you here to cause trouble? Now you are taking doctor C away from other patients" "But I am your patient as well!" I was in shock and so was Doctor C. Dr.C said she does not have more patients that day. I then asked "who are you? And can I have a private conversation with Dr C?" "I am Dr. Russo, you are in my office. You can have a conversation with me standing here." . At that moment I saw the sign of abuse. More so to the staff of the office than me as a patient. That was the moment I shed tears because of the frustration. I was speechless. Me and Dr C was trying to investigate in an issue and find solutions together. But Dr. Russo seemed to find his new target to fight with. I had to delay my meeting at work and explained to my manager. I am not bothering to elaborate the next 30 minutes of arguments. It was a waste of mine and Dr.C's time. I was saddened that this could happen in the professional world and minimum courtesy and respect should be given to a patient. Only if I did not have this encounter and had been under a procedure by Dr. Russo, his aggressiveness makes me believe that he could cause harm to his patients and still trying to escape from any responsibility. Please stay away. read more

American Dental Care - Cosmetic Dentists Near Me - Dover, Delaware

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Horrible customer service, if you need a cleaning your ok anything else forget it. had several bad experiences ! Was overcharged on a cleaning and had to physically go in twice to speak with a manager to get a refund. Recently was referred to another dentist for a root canal when I went for a consultation at American Dental three weeks later they still didn't have results from root canal and had me schedule an appointment for a crown anyways. when I submitted a second insurance was told they would put it in the system, a week later physically went in to check on insurance and was told it was never inputted. Went back a second time and still have not heard from anyone ! Absolutely unprofessional ! read more

Wish I could give something of substance but when you can't get a live person to pick up a call, return a voicemail or text, it makes it hard. It's been 2 weeks, multiple voicemails and even more call attempts, all to no avail. Moving on to a provider that actually picks up a phone. read more

Is there an option for no stars?????!!!! Do not use this office at all. My husband, unfortunately needed a crown previously. This office charged him upfront, did half the work, then canceled the second part because the insurance didn't pay before the work was completed, which is normal. To add insult to injury they made him pay more than the estimate. After waiting what was like an eternity my husband decided to call the insurance company so finally the office scheduled his appointment and finished the work. It took a few months for the reimbursement of his overpayment as this office loves to "call you back" but they never actually do. This happened in 2021, but now in 2024 they are doing this again because he needs another crown. They wait until late Friday before his Monday appointment to call him to let him know that he is welcome to pay the balance that the insurance company hasn't paid then he will be reimbursed when they do or he can wait until they pay. The office is closed for the day so the insurance company wasn't able to speak to anyone. I will let everyone know what happens with this. As for me, they canceled my appointments for just regular cleanings far too many times so I haven't been back and have been searching for a new office and so will my husband after this. At every visit I would see angry people at the desk and think they just had a bad day but now I realize this office causes that and they are most likely the people that were tired of waiting to be called back!!!!!!! UPDATE Today is Monday 6/17, which is the original date of the crown seat appointment. My husband and I decided to go to the office. He was informed the appointment was canceled because the insurance company hasn't paid their portion but he was welcome to pay it and be reimbursed. He advised this is not the way it's supposed to be. Per the insurance company the office is paid after the work is completed. He did not want to just go ahead and pay then play cat and mouse trying to get reimbursed later. After a brief discussion the office manager was consulted, they agreed to seat the crown but advised him if the insurance company doesn't pay he will be responsible, which he agreed was completely fine. It is done, and hopefully over with. read more

By far the worst dental practice I have ever been to. I am in the process of filing complaints with the Delaware Division of Professional Regulation. I have worked really hard to have nice teeth, after years of braces and whitening my teeth. I was told I needed a crown on my front tooth due to a crack (that could not be seen with the naked eye, only with a blacklight the provider used). I was assured that the crown would look very similar to my original tooth and would not be overtly noticeable. I had a permanent crown placed on my front tooth from American Dental Care. Apparently it is standard practice to ask patients if the color is right (in multiple light settings) prior to putting the crown in, but they did not do that. It was completely the wrong shade, color and material for a front tooth. I consulted another provider who told me that they used the wrong material for a front tooth, as the material they used looks incredibly "fake" and does not match surrounding teeth. I was also told that because this is a front tooth, they should have discussed other materials that can be used, rather than just the standard old school materials for back teeth. My original provider never even told me there were other materials, which is unprofessional and disturbing. I contacted American Dental Care to schedule a follow-up to come into their office and discuss this. I had several appointments scheduled that were all cancelled by them last minute. Every time the appointment was cancelled, a different reason was given. When the appointments were cancelled, they kept rescheduling appointments further and further out. When my initial provider put my permanent crown in, he told me that he would be out of the country for 2 weeks and if I had any issues while he was gone, I could schedule with another provider. When I inquired why the reasoning for my appointments getting cancelled kept changing, the office manager admitted that the provider was still out of the country. The office manager also told me that the provider was having passport issues and was not able to come back into the US and was stuck out of the country. The office manager told me that they were not sure when the provider would be back, so she was scheduling patients out into July. Keep in mind that this is April, so at a minimum I would have to wait 3 months just to be seen and it could be longer. American Dental Care has several other dentists on staff so when I asked to be scheduled with another dentist, they refused to do so. They told me that I had to see my initial provider and would not allow me to schedule with another provider. I expressed my frustration with this, as it is the same dental practice, and they hung up on me. They refused to return any of my calls after that. At this point, I did not trust the work American Dental Care did and filed a grievance with my insurance. American Dental Care is an in-network provider for my insurance. I filed my grievance against American Dental Care. In the meantime, I wanted to have another provider look at my crown and requested that American Dental Care send my records to the new provider. They hung up the phone on me and refused to send the records to the new provider. Therefore, I had to have another x-ray done because I could not get the records from American Dental Care. This other provider also agreed the wrong material, color and shade of crown were utilized. I then received a "finding" from my insurance company who said they also could not review the records from American Dental Care because the provider refused to send them the records. As a patient, it is my right to have access to my records and have them transferred to new offices as needed. In addition, as insurance companies are paying these providers, providers are required to share them with them if I have requested it. & hanging up on people and refusing to call back or allow me to come for a follow-up? Absolutely unprofessional and disgusting. I have never been one to write a negative review but I wanted to warn others about this practice read more

After the tech checked if my insurance would pay while I sat in the dentist's chair, She came back and said Aetna would pay all but a few hundred dollars. I was happy and said, "Do all the work. (This was after it was "suggested I have work done that was not initially requested." I paid that extra and left happy. All hell broke. Came back for a a crown, I was told insurance had not sent a check yet. This happened several times. Finally, they received the check. I was told I owed $946 out of my pocket. It had to be paid before I could get my partial. HOW WAS THAT POSSIBLE. This is my short version. Too much STRESS. 4 months and still work not complete. Should have read the other reviews first. Many bad statements regarding the billing. Brittany, the manager, was not helpful. AND, how did my chart include my husband's billing information? Isn't that against HIPPA???? read more

While the dental care I received was excellent, I have been extremely unhappy with the administrative end of things, specifically, the fact that they received full payment from me prior to my service, then collected the insurance reimbursement and have not refunded that to me as of 5 weeks ago. The office did not dispute that the funds were owed me, they said I would "go on a reimbursement list"--whatever that means. Basically they are collecting interest on my money and I am going without. This is really fraudulent. They also are no longer returning my phone calls or responding to emails. I think they just hope I will go away and forget about it. Not going to happen... read more

Staff is rude, especially the so-called customer service people on the phone. They do not communicate well, always acting like they're doing you a favor. read more

Dr Harsh and his assistant were very good. He was very caring, even called me at home to see how I was doing. However the billing at this office is horrendous. They billed me and my insurance company for work not done, promising i would have a refund with 10 days. Been well over 30 days, no refund. After multiple call, no call backs. Today they blew off the insurance advocate. Looks like small claims count since this is a significant amount of money. Beware read more

Not an ideal dental office. Receptionist does not know what to do. Waited for hours just to fill out forms.

I started seeing American Dental this year. Since seeing them, I have had to CONSTANTLY repeat I do not want root canals, yet they keep trying to make me. I had a tooth extracted there on 12/2. I was given no pain medication or antibiotics. Monday, 12/5 I contacted them about the severe pain in my mouth. 6 hours later. It is 12/7/22 and I still haven't received a prescription. I called again today and Kyml hung up on me. I called again and she told me they called in the medication. I just finished on the phone with my pharmacy and they haven't received anything. This is unacceptable. Infections aren't something to mess with and I've had one in my open gums since Friday. ​ read more

My elderly mother was taken here the first time for some tooth repair issues. They did x-rays, which she said were painful, but said she would need to return the next day. The next day, she woke up feeling dizzy and not well so my sister called to reschedule her appointment. They said she would have to pay a cancellation fee as she was canceling within 24 hours of the appointment. She explained the appointment was just made at 3:30 pm the day prior, well under the 24 hours, so not sure how that makes sense. They refused to waive it! We immediately located another dentist as this is not how we do business. When I mentioned this experience to the new dentist, they knew exactly who it was that we had gone to. This place has a reputation of bad service to their customers. I hope this review helps! read more

My experience with this dentist was awful! The dentist acted like they did not know what they were doing! I told them to pull a tooth and they capped it, which kept falling off! I still cannot eat and still thinking about a lawyer! I will not go to this dentist again! Overcharged me and still didn't fix the problem! In fact they made it worse! read more

Horrible, Horrible office! Faxed paperwork and called several times to get clearance for major surgery. No call or anything from this office. Emailed and called again, then the WEEK BEFORE my surgery they decide to do the paperwork, need to see me, then state I need to see an oral surgeon. No mention of this at ANY other appointment! Now I have to postpone my surgery and eat the cost of the already booked hotel. read more

Friendly attentive staff. I was impressed at how careful they were with my fractured tooth which was very sensitive. I really appreciated the multi-cultural staff and felt very comfortable there. Dr. Lee was friendly and very patient with explaining my condition and the possible avenues of treatment. At this point, he has referred me to an endodontist to make doubly sure about the condition of my tooth which I appreciate. I highly recommend this practice to everyone. read more

I will not be returning to American dental very poor customer service. I had a tooth that cracked because the fill came out. I was in pain I called them they told me the earliest I could get in was a week late. i went the Dr. told me he wanted to save the tooth so he sent me to an oral surgeon. The oral surgeon said the tooth could not be saved and needed to be pulled. I called American Dental scheduled the tooth to be pulled. They charged my insurance company for Oral surgery instead an extraction and then sent me a bill for 125 for a surgery. Please watch your charges. Nothing has been done as of today it has been 3months read more

Make sure you review your bills from this dental practice. I was billed for a flouride procedure I never received. It took 6 weeks and endless phone calls/texts to correct this $157 error. Just because your bills says you are not going to be charged for the annual checkup doesn't mean your checkup is free. Whatever your dentist submitted to your insurance company is going to be 'adjusted' by the insurance company, paid to your dentist, and then subtracted from your total allotment for the year. Make sure it's correct. Online billing makes it too easy to slip things by patients. read more

their office has no idea when it comes to medical billing what they're doing they don't understand how to quote what is due and what might be due and then conveniently forget when an insurance has paid them. Their front office staff is also extremely rude when they think you can't pay but really, they have no idea what a person's finances are. Bringing it to the attention of the office manager does not do anything because nothing changes. read more

My first visit to get ax-rays and a cleaning. I did not recieve a cleaning but the assistant took my x-rays. Right after, Dr Li came in to examine my teeth. I came in for a restorative filling on the gingiva third 2nd molar. (That is a inbetween the gum and the tooth.) Dr. Li said he did not want to fill it as he thought it would not hold and not to do anything to it! Next I had another one similar on the oposite side , a lower molar I did not know I had. I see a dentist twice ayear so this was a NEW cavity. I was asked if I had any pain and I did not. He tried to tell me it was nerve damaged and talk me into saying it was painful! He also said I needed a root canal and a cap.!! I do not have any pain, it is not lose , tender sensitive or any pain. It is not infected. I told him there was no way I would allow a root canal. If he wasnt doing the fillings, I'd find another dentist. I have never left a dentist office so fast in my entire life. read more

Drove to my appointment only t be told it was cancelled. No one left me a voicemail or texted me to inform me that they had cancelled my appointment. Based on the terrible reviews I will not be going back to this place. I have such a hectic schedule and to fit this into my day just to be told it was cancelled is very frustrating. read more

The absolute best care!! Shout out to Dr.Lee! He is a fantastic dentist who is efficient and cares very much about his patients. All of the hygienists are super friendly as well as the receptionist. I have never had a bad experience here and will continue to only trust them with my teeth! Thank you! American Dental!! read more

The worst dentist I have pain and they give me appointment after 3weeks .finally I'm there waiting for one hour and he didn't even come and see me he sent his nurse to told me no time for treatment today u have to schedule appointment I can't understand if u don't have time to meet ur patient who in pain for three weeks why u schedule the appointment in the first place Dr.khaln he the worst read more

This office is the best dental office EVER. I seriously have ZERO complaints. I've been coming here for over 2 years and I was nervous coming from another office that was pretty hard to compete with. Man was I surprised , the staff are awesome as soon as you come in. I am greeted and checked in with ease. The wait time for your appointment is minimal. You can tell that the employees take pride in their careers. My favorite staff is Stephanie Sweet. I hope they give her a raise , as she is always consistent with providing top notch care with a smile that is genuine. If you're looking for a dental office look no further, just call and make sure they take your insurance :) read more

American Dental Care - Sign in front of the dental office. - Cosmetic Dentists Near Me - Dover, Delaware

I give them a zero. I have been going there for 2 years. Never had a problem until today. I had an appointment however I was 10 minutes late. The front desk person calledmy phone 4 minutes past my time. She had me holding on the phone to see if they will see me. I had already arrived. So she told me that the dentist would not see me and she needed to rescheduled. I said ok. Then she said I am going to up charge has well. I said for what she said for being late. I said do we up charge yallwhem we are sitting in the waiting room when y'all are behind? She said no. I said well howfair is that? She said thedentalis in predictable. I said I don't care. I said I'm not paying that fee. So she the said well were not going to reschedule you since you said you won't pay. And it will goon your credit 90days mind u I would not need this appointment if Dr Patel made my partial correctly So I said if ur not going to give me an appointment then u need to reinburse me and my insurance company. The lady then said I will let them know but I don't think that will happen. I told her I need to speak to the office manager. He was not there. Left a message for him to call me back. No response yet. I called twice. No callback. I will be going back up there tomorrow on it lunch. I will update you. read more

Update!!!! Last night my filling fell out. So not only did I have to pay for them to do a terrible job. Now I am in pain and have to pay someone else to fix what should have already been taken care of. Thanks. read more