Care First Dental Team

I went to this practice for about 8 years with no problems! I found Dr Webster to be a really good…read moredentist, affable, and great customer service...the problem was the staff ! They need to attend a few classes in customer service! Don't think they have yet learned that the patients are the ones that pay their salaries!! Not my fault they don't like their jobs! Go to college so u can move on....i am 84 years old, but they didn't talk to me like i was a bit older than them!! They were obnoxious, and rude... wasn't all of them, just the ones that looked for friends on the street corners!!This was only recently. Understand they just changed staff...might want to get the previous employees back. Never had a problem with them!!

I'm removing myself due to constant turn over of staff in the office and a large problem that makes…read moreme move unto a better place without the constant turn over of staff that seems chaotic childish and lack credibility

American Dental Care

1.7

(72 reviews)

This dental office has a policy that they won't complete your treatment until your insurance pays…read morethem. I have 2 policies for one reason, to keep my out of pocket costs low or non existent. They called and cancelled my appointment unless I paid for the entire thing out of pocket because they had not been paid yet by my insurance companies. I can see paying the out of pocket portion but in this case it was zero. They know they're being paid but refused treatment. Never have I ever experienced this at a dental office and as much as I like the doctors, the business practices are trash and are not customer service friendly at all. I won't be going back once I finish this procedure that was already billed.

Where do I begin? They checked my insurance first to see if it would cover the work that I needed…read moredone and it did. They then started the work and scheduled me for two weeks to finish the work. After the two weeks, they texted me and canceled my appointment, stating that my insurance hadn't paid them yet. Then when I called them about the situation, they got smart and hung up. Now I sitting with a temporary cap with no solution at hand.

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Dr. Amit Patel

Thomas Wayne, DDS

(2 reviews)

1.3 mi

Dr Thomas is the best there is. He has been my dentist for over 30 years. I would not think of…read morehaving anyone else take care of me or my family.

Dr Thomas is an excellent dentist. The whole staff is awesome. He makes you feel comfortable while…read moreknowing you would rather be anywhere else than there at that moment getting a filling. I would highly recommend if anyone is look for a great dentist go to Dr. Wayne Thomas.

Daniel J Fay, DMD

(9 reviews)

0.9 mi

Dr. Fay and his practice are very thorough with their examinations. His dental hygienists examine…read moreyour teeth do a very thorough cleaning and turn you over to Dr. Fay or Dr. Moller for a final examination. I have been seen by both Dr. Fay and Dr. Moller. My comments apply to both of them

Dr. Fay has to be the best dentist I have ever had. I have had fillings and a cap put in. He has a…read morecalm demeanor that makes the patient feel at ease. He is gentle but gets the job done. Wish I found him a long time ago as I have always been afraid to go to the dentist. Great and friendly staff and a very clean office environment. Definitely recommend.

Brand new, state of the art equipment!

Dr. Fay

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Tetzner Emil W DMD Ms

(1 review)

0.8 mi

All the people at this office go above and beyond in giving care and service. Dr.Tetzner is a…read moreperfectionist and doesn't stop until the job is done properly. He is also super compassionate, as are his entire staff. I recommend them highly.

Smile-to-Smile Family Dental & Sedation Center

2.3

(3 reviews)

1.3 mi

I used to love going to this dentist. USED TO. My daughter…read moreand I were patients from 2012 till about 2014. An unfortunate issue left me with a very awful experience no parent should have to deal with. Long story short, my daughter needed a procedure and because I didn't want to put my daughter under anesthesia this brought on unexpected challenges. For starters, my child (at the time) was 5 years old. When the dentist, yes the dentist, told me I needed to leave the room so she can proceed I absolutely did not budge. If she thought I was going to leave my daughter alone in a room with people I didn't know, she was out of her mind. I was not leaving my child alone for one second. Come to find out, all they needed to do was inject my daughter with a numbing shot and her tooth issue could've been fixed. Instead they gave me a hard time because again, I didn't feel comfortable putting my child under anesthesia.... The final nail in the coffin was when I asked for both my daughter and My medical records. I was told that I couldn't get them until my daughters bill was paid....hello HIPAA Violation. I haven't been back since & have been a happy patient elsewhere.

They stated the don't take secondary insurance but would sign the papers so we can send it. So the…read morebill came and primary insurance was used and we paid the balance out of pocket. The signed the secondary so we can file and get it out of pocket back. Well they got the secondary also and kept that. I have now called three times visited twice and have emails stating the office manager will get back to me and send me a check. It has been three months and still nothing. My wife called today and they told her they would email the office managers contact information and still nothing. Lilly in the office has been given us the run around.

Access Dental LLC

1.7

(9 reviews)

1.2 mi

Dr. Rose office is worst place you can go to get your teeth worked on. The billing staff is rude…read moreand disrespectful which starts from the top they will over bill your insurance and when you have proof they still lie and cheat you out your money and yes Dr. Rose does nothing about it she's a big part of the problem this is what happens when you have staff that will run your business in the ground. Its hard to support some black owned businesses because they treat their own kibe like crap

I was judged harshly on the way that I look and my child who was having a panic attack in the chair…read morewas told to stop crying and as I calmed him I was told not to ! I said excuse me this is my child I will calm his anxiety how I need to.. she told me that I was making excuses for him! Are you kidding me! I know what it was you dont like how i look. I was threatened with police while my child screamed and cried cause he didnt understand what was going on. Religious music and jesus pictures everywhere btw.

SmileExtension Retainer Repair

(11 reviews)

1.3 mi

Fast turnaround, great communication, fantastic quality, they will go above and beyond take care of…read moreyou!!

This guy is the truth . I called him because I thought this was a gimmick but it was not he fixed…read moremy retainer for a very reasonable Price & I got my retainer back really fast . He is so professional I highly recommend Him . Thanks T Sloan

Packaged so nice.

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Jester Richard E

(1 review)

0.9 mi

Dr. Jester is an excellent dentist. I've been going to him for 17 years, and his work is always…read moreoutstanding...everything from routine care to more complex procedures - I've had it all!

Robert W Webster, DDS

1.0

(2 reviews)

Considering everything I will not return to the office due to constant turn over of dental…read moreassistants who lack credibility and honesty.

TLDR: Webster Cosmetic Dentistry has poor management and customer service, losing several of our…read moreappointments, losing our insurance information in their system, billing for unnecessary expenses, and being unresponsive to phone calls, leading to delays in urgent care. My husband and I were patients at Webster Cosmetic Dentistry for three years. During this time, we both experienced several problems revolving around Webster's customer service and poor management from staff, leading to repeated, unnecessary frustrations that should have never existed in the first place. I am writing this to share my husband's and my experience in the hopes that it saves anyone else from wasting their time. We found Webster Cosmetic Dentistry and became new patients as we recently moved into the area and needed a new dentist. As a new patient, they wanted us to have x-rays taken, to which we informed them we had just taken x-rays before leaving our old dentist, and expressed concerns that, as these x-rays were recent, this expense would not be covered by our insurance. They said they would cover the bill if insurance did not, and proceeded with the x-rays... Insurance did not cover it, and the dentistry sent us the bill for the x-rays. I had to fight with Webster for about a year to have them honor the bill. After this, my husband and I had several cleanings done, which led to insurance and billing problems. After the first or second cleaning, we were charged for the entirety of the bill for the last visit, as they did not properly file our insurance information for both of us. My insurance did cover the cleaning, and sent me a check directly to cover our payments. While I was made whole by my insurance, I was very displeased with Webster Cosmetic Dentistry, as I had to pay upfront and make money tighter for my other bills, when this would have been covered by my insurance directly had they filed my information correctly. At one of my cleanings, I was making conversation with the lady cleaning my teeth while we waited for the doctor to give a final exam at the end of the visit. As I was talking to her, I apparently added a curse word in (which is normal for my family), not at her or anyone in particular, but as part of my speech. The doctor (Dr. Webster) overheard this as he was coming in, and proceeded to flip out on me, raising his tone of voice and scolding me as if I were a child, saying "how dare you" and ranting about my slip of the tongue. I felt very disrespected, and later angry about the situation after the shock wore off, only now realizing I should have left their business by this time as their service only continued to worsen. Earlier this year, my husband had a tooth chip and fall off of significant size, about the size of a popcorn kernel. He called that day (a weekday, Thursday if I am not mistaken) to schedule an appointment as soon as possible, and left a voice message. The next day he called again hoping to get through as this seemed like an urgent issue, and again received no answer or call back. It took until the middle of the following week for the dentist to simply return his call and schedule the appointment. This is normal for Webster's, as prior to this incident, my husband was experiencing pain in his mouth and called to be seen, reaching no one. He never received a call back or an appointment, and luckily the pain went away after a week on its own. During one of my last cleanings this year, I had a cleaning that was abnormally rough; I felt I had either tartar or bone pieces in my mouth after she was done, which I disregarded at the time. Coincidentally, about a month after this visit I began having problems with my crown, where my gums started bleeding around this area, it smelled foul, and eventually fell off entirely. I made an appointment to get this fixed, where I was scanned for a new crown, to which afterwards I was told the scan was not done properly and would need to make another appointment for a new scan (which was when I was supposed to be getting the crown put in). I am not entirely sure when it occurred, but I believe it was after this where I was called to make a new appointment, as they had no record or recollection of making the appointment for the second scan. After this second appointment was completed, they put a rush on the crown so that I could get it in before I started working my seasonal job at Amazon and gave me an appointment to finally put the crown on. However, once they received the crown, they called me to schedule an appointment, not realising or acknowledging they had already booked me prior, even though I had their card to prove otherwise (for the second time in a row). At this last visit, I was told by Dr. Webster that I should be grateful that they squeezed me into their busy schedule, which came across as rude and arrogant, considering the fact that they lost my original appointments to begin with, leading to a rush job from their own errors.

Premier Physical Therapy & Sports Performance

(4 reviews)

1.0 mi

Rehabilitation from surgery in progress total knee replacement great staff clean facility.read more

Premier PT in Dover is a life saver. I was treated with respect and dignity. The team worked hard…read moreto build my strength and confidence. They have Flexible hours, positive atmosphere, and the drive to keep trying. I truly believe that I healed as well as I did because of the Dedication this office gave. Thank you for all of your help and support!

We offer Limb Loss Therapy!

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Edelman Spine & Orthopaedic Physical Therapy

(4 reviews)

This was my second knee replacement, I went to see George in July for an evaluation. We recorded…read moreexercises on my phone that I could start doing to help prepare for my upcoming surgery in September. He also suggested riding stationary bike, swimming laps and exercises I could do in the pool. By the time my surgery came I was in good shape, I had more mobility and could get around easier without a lot of pain. I did not have to manage pain with oxi prescription only Tylenol. I was working on the stationary bike much earlier, within first week. I was bending at 118 after one week and by two weeks I bent 128, I was walking with cane in two weeks. So I would recommend going to see George 3-6 months to get an evaluation before your upcoming surgery. So they can help you get in shape and prepared it makes such a big difference in your recovery. All the staff is very friendly and knowledgeable makes you feel right at home! I would highly recommend them for your PT needs.

The staff was very helpful and the therapist was extremely supportive and provided excellent care…read morewhile pushing me to accomplish more.