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Robb Precision Tool Services

5.0 (1 review)
Open • 8:00 am - 4:00 pm

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2 years ago

Did a great job calibrating some load cells within a week of calling! Have used in the past and will continue to.

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uBreakiFix by Asurion

uBreakiFix by Asurion

(24 reviews)

Was sent here by Samsung to fix my S21+ because of the "black screen of death". Honestly, I was a…read morebit skeptical with the strange name which seems a bit unprofessional. However, they proved me wrong. Good communication by setting expectations with how long it would take and possibility of data wipe. Got it back in 3 hours, unfortunately there was a data wipe (not their fault). They handled all the paperwork for the warranty service.

Avoid at all costs, they run an insurance scam and then the manager strong arms you into paying by…read moresaying you cant have your phone back that day unless you pay out of pocket, then asurion refuses to cover their software error and the mistake of the tech at u break I fix. came in with a claim, they said the claim expired so I had to scan and make a new one, apparently Asurion put my imei on number into the system incorrectly (basically a phone VIN number), and the tech didnt notice before starting the work, so when I come back 3 hours later (they never called to tell me my phone was done) they said they would have to replace the broken screen back onto the phone before I could leave (so another 2 hours of my time to cover 2 mistakes, neither of which I made). The "district manager" Sebastian G then just lies to me and tells me my only 2 options are to come back the next day for the phone or pay out of pocket (upon calling asurion later he was supposed to tell me to call them to have the IMEI number fixed on their end, but it was close to their closing time and he did not want to stay late). So with no other option as I cannot leave my phone (literally dont know how to get home without it as I drove over 40 minutes to get here) I am strong armed into paying out of pocket. Now after weeks of run around with their parent insurance company assurion they found a solution where another claim could ve submitted which they would be reimbursed for and then I could be refunded as they would have essentially be paid. To this the "district manager" Sebastion said no because it would make a lot of paper work for him and apparently he was just too lazy to do extra work for a mistake his employee made (according to asurion they are not to do any work on a phone if the imei number doesnt match the one that is on the claim). So at the end of the day, 2 mistakes made by the company and no responsibility shown by the "district manager" Sebastian. At this point both them and Asurion are completely washing their hands of it and leaving me out the full amount of $491, which is ridiculous price to charge for a screen repair of a 5 year old phone but that is besides the point. The 2 receipts pictured will show that my correct IMEI number is on the receipt *after* I pay out of pocket (interesting how their system reads it right once I pay but not during the claim processs). Avoid at all costs and cancel your insurance with asurion, paid into it for over 5 years with no claims and when it finally comes time to pay out they find a way not to. Sebastian also lied when the work order was created to try and deny the time I dropped off (he claimed it was 4) but as you see on the receipt the work order was created at 11:46 am so it took them over 4 hours to *not* fix my phone. To further everything after finally having the insurance company get directly in contact with the store Sebastian lied about the events that transpired. Do not use Asurion and U break I fix, they are not consumer friendly and will not assist you in errors caused by either their own internal website or errors directly caused by their staff. imgur link to the photos since cant add them on yelp https://imgur.com/a/dfELhpE

Alpha Electronic Group

Alpha Electronic Group

(14 reviews)

Hany is the owner and he definitely has a passion for his work and taking care of his customers! My…read morebrand new 77 inch Samsung OLED TV quit working after just 3 months and wouldn't repair or replace it and instead just refunded my purchase price. I decided to see if I could find someone to repair it and found Hany. It took him a while to get the part he needed due to logistical issues with Samsung but he got it done and gave me an upgrade from 8K to 16Kwhile he was at it! The TV works great now and was only half the cost of buying a new one so I am very happy! He is very busy and both times I was there, he had happy customers dropping by. If you want a good quality electronis repair, give Hany a call!

Short version: We did not have a good experience with this man and his "business" at all. He made…read moremultiple inappropriate comments, didn't communicate AT ALL once item was dropped off, and never mentioned cost until we were trying to pick up the NOT repaired tv. Long version: We dropped off an old and valuable Panasonic VHS player. He mentioned it may be hard to find parts but he would look and keep in touch. During the drop off he made my mom VERY uncomfortable - talking to her for 10 minutes about how attractive she is. She was alone and very uneasy. He also never mentioned anything about price at the drop off and said he would let us know when it was (or wasn't) fixed. After months of hearing nothing, she reached out and he said he couldn't find the parts but that he would be happy to "recycle" it for us. This item goes for $500, even in a nonworking condition, so we made it clear we would be picking it up. Once again, ZERO talk of price. She goes to pick it up, he says he's requiring $90 cash because he suddenly was able to fix something in it, just not enough to actually have it work. (NEVER any mention of this) Once again, she is very uncomfortable, especially after the previous experience, so we just give him the money so we can leave. But not before he makes an extremely rude comment to me about my looks and again reminding us how valuable our item is. (Funny how he wanted to "recycle it") All in all, this man was extremely unprofessional and made countless extremely inappropriate comments. It is 100% worth finding someone else to repair your item - someone who runs their business with integrity.

Robb Precision Tool Services - electronicsrepair - Updated May 2026

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