This is one of the newer food joints in the food court inside the Fashion Outlet Mall.
We ordered our food at 1:43:25 as time stamped on our receipt. We ordered an order of fries, 3pc chicken fingers, a cheese burger and a bottle of Powerade. The total was $30.03
We stood there waiting and waiting and waiting. At 14:05, 22 mins after placing our order, we were still waiting. No acknowledgment that there was a delay, no apologies, nothing. I approached one of the employees and asked about the status of our order. She said "the chicken fingers are in the freezer so it takes extra time to cook". Chicken fingers from the freezer do not take 20+ minutes to cook in a commercial fryer. Another employee was singing, not paying attention to anything rgoing around in her work station, touching her hair etc. Then I noticed a basket of fries and another basket of chicken fingers behind her. I pointed to it and asked "is that our order?" She answered "oh it must've come out and I didn't see it"
All 3 employees didn't seem to GAF about any of this. By the time we got our food and walked away to take a seat in the food court, it was 14:07. 30 mins to receive our food, in a food court.
Terrible experience, would never recommend such a place. read more