The service department here is great. We had our oil changed and a tire rotation. They washed the…read morecar for us and gave me a military discount for my service. Even with synthetic oil the total cost was less than what a standard oil change cost at most other places.

The Cronin organization is new to Richmond, they have been established in Cincinnati since 1945…read more The staff and ownership or focused 100% on employee engagement so they can then give the customer the best service. The show room holds 75 cars so no matter what the weather is you can browse a full selection of inventory please make this one of your stops you will not be disappointed.

I just spent $1100.00 on tires.I left there with the tire warning light still on.Called them and…read morethey said I need sensors.Why wouldn't they mention this while they had my car in the garage.Ill never use them again.

I was from out of state and hit a pothole on I-70 and lost two tires on Tesla. Jim went above and…read morebeyond to make sure my tires were delivered the same day as ordered in the early AM. The install was seamless and I was back on the road by the afternoon, with Jim's local knowledge on the best way to Indy on SR 40 to avoid more potholes on I -70, under contraction most of the way. Fabulous job, Jim!!

I went to firestone in richmond IN . They put a liquid on my gasket & it poured into my engine. I…read morehad to replace it cost me $6,000 and even more issues . I called corporate & spoke with the Insurance claim specialist & told they denied it bc of " pre existing " conditions . Contacted the attorney general & was able to get ahold of the senior customer support specialist from corporate , Danny Tovar. Now, bc of " good measure" they are talking a settlement . Now , it's been a week & no phone call or email nothing. I called corporate & was given the run around every single time . If you're a single mom or women like me , stay away from firestone , they do not like to accept responsibility & not very cooperative .

Extremely expensive. I had issues with my car, they "fixed" it, 2 weeks later I had another issue,…read morethey "fixed" and now my f***ing whole engine is falling out of the chassis. How the f*** they didn't see it has damaged when they did all the previous repairs????? I spent already $2,200 in oil change, fuel injection service, spark plug replacement, fuel system cleaning and O2 sensor replacement, and I'll probably spend more than $700 to fix it this time. Unbelievable!

The staff were professional and clear in their explanations. They were accommodating in taking me…read morefirst thing in the morning without an appointment.

I went into the store on February 12, and spoke to one of the service technicians regarding my…read morejeep. I had the tires rotated about three weeks ago and the very day after they were rotated I noticed a noise from the front end of the car, it sounded like it was coming from the tires. It was like a rattling type noise.. It only happens when my car hits a certain speed like on the interstate, which, I have to drive multiple times throughout the day. When I had looked up possible causes for this noise one of them was, if the tires had been rotated, but not properly placed back on that, could be the reason. Also, my vehicle has been pulling to the left. So, The technician says that he needs to drive my car to check this out, so I give him the keys thinking he'll drive the car down the road and back and then when he comes back, he'll put it up on the lift inside their garage, and look underneath of it to Make sure that the bolts have been placed properly. Make sure that the tires were properly balanced, and make sure everything was properly aligned. But, that's not what he did, he walks back into the store looks at me and says "so how long has that steering wheel been crooked" I responded "it hasn't been. There's nothing wrong with my steering wheel". Then he says How long has it been pulling to the left? I'm like, since the day after you did the rotation. Then he tells me that the source of the sound has to be the ball bearings, and that I need to take my car to a general mechanic and have them check it out. He Didn't spend one second actually looking at the tires or checking the bolts that hold the tire on. As I mentioned before, I'm on the interstate all throughout the day several days out of the week. If God literally forbidding something goes wrong with this vehicle, it's not just my life! And this is my only vehicle to get to and from my job! And I cannot just keep taking off work and come in there and have somebody dismiss my concerns. So once I got to work, I had to find an automotive repair shop that is open past 5 o'clock so I can go and have my vehicle evaluated for something that even the repair man, over the phone, stated, sounded very much like whoever rotated the tires did not put something on properly or didn't align or balance them. Fortunately, this repair shop also does tire repair and replacement and alignment. Ps. The link they sent me in response to my review. Goes to a website for you to join their fleet program. No customer service anywhere in sight.

The service provided by Discount Tire went above and beyond my expectations. I worked directly with…read moreMike, who understood my needs and explained my options. He reassured me I would be taken care of to be safe on my road trip. As a last minute appointment, I was impressed that Mike was able to get me new tires in the shop within hours, as well as installed within the hour of them being delivered. The entire team, as busy as they were, were courteous and made time for each customer. Going forward, I would not consider going anywhere else but Discount Tire!

I'm always impressed with Discount Tire wherever we are. I was traveling but in town for a week and…read moreneeded a little minor work so I decided to drop in and get it done. I did make an appointment on their website tool so I was expected. The staff was fast, and attentive and made sure I knew what they did and why. But they made an error. As I started to drive off I could hear a clicking sound that got faster as I sped up like having a playing card on your bike spokes as a kid. And I knew exactly what it was, the tire balance weights were hitting the brake rotors. There was no way to hear it at 2-3 MPH when pulling in and out of a bay. I had not left the shopping center they are in, drove down to the next entrance, and started pulling back in. The young man who helped me ran out the door to see what was wrong and immediately heard the sound. He was quick to apologize and pulled me into an open bay. The manager came out to see what the fuss was and then he came and apologized to me as well. It was a minor fix, they missed that they (another Discount Tire location) had upgraded tires and wheels that were not the stock sizes and put on the stock weights for the original tires. They quickly pulled the tires, reinstalled the correct weights rebalanced the tires, and got me out fast. Other places would have pretended they didn't screw up or try to shift blame. They did not, they owned it, fixed it fast, and were humble and professional about getting me back on the road.

This store is amazing! I bought wheels and tires a few years ago and on my own stupidity I put…read morealuminum caps on brass valve stems and they fused together. I took my car in and they replaced the valve stems at NO COST to me!!! Aaron was great and super helpful. They have a customer for life, I highly recommend this shop!

I have taken a couple flat tires here to have them repaired over the last year or so. Both times…read morethey were friendly and repaired the tires for free! (Even though I hadn't bought them there). So I just bought 4 new tires from them. I got a good deal, they had a wide range of tires and prices to choose from. I made an appointment and they quickly installed them. Can't say enough good things about this tire store.

Towed in late, and even though they were closing, Mike came to the door and told me to drop the key…read morein the overnight box and they'd handle it first thing. Called at 8:25 AM, and Mike had my tire repaired for just $42 bucks--no need for a new one--and my car was ready. Thrilled with the fast, friendly, and affordable service!

I took my 2011 Camry in because I had another nail in my tire...I'm doing my absolute best to…read moremaintain my car and be a good steward over it, but with everything being so high, unexpected costs unfortunately aren't in my budget. Keep in mind, this is the 2nd time in 2 months I've had a nail in the same tire, and I need new ones. I must admit, going to these shops as a woman, I was prepared to be stern, determined not to get more than what I came for. This young man, soft spoken, came and asked me what I needed. I need my tire patched up. They couldn't patch it (devastated), I couldn't afford to buy a new tire because where the nail was, it was hard to fix and be safe to drive....This man told me to hold tight and came back a few moments later to tell me they were gonnatake care of everything for me !!!!!???? WHY? So I can be SAFE, ME! They don't know me at all. Never been there, and He advocated on my behalf so I can be safe...Who does that anymore? The state of this Country and its divide are well known, but he helped me just because I needed help. I've been crying all morning and praying for Him and His Manager. Please go support them, and I will definitely pay it forward there. This is the one on Springboro Pike across from the Dayton Mall!!! Thank you guys so much, you have a lifetime customer!!!

I waited 20 minutes just to get my tires, that I purchased at DT aired up. I actually got out of my…read morecar to ask if at this location it was self serve. Plenty of guys working. It was the rudest location I've ever been to. The guy who finally came to air up my tires didn't do the usual hi, how's it going. Do you want me to check them all or is there a problem with one of them. I opened my door so he could scan the tag like they always do at my location and he didn't even acknowledge me. Terrible!

They took a little longer than expected, but they were busy and had issues with the vehicle in…read morefront of me on the alignment rack. Got 4 new tires and alignment checked on our 2021 Hyundai Sonata and new wiper blades. The cost was very reasonable, in my opinion. Great job, guys.

I went to Discount tire after my oil change appointment at the Jeep Chrysler car dealership on…read moreKings water drive. I needed a spline key for my tires which the dealership stated they had none and therefore couldn't get my tires rotated mind you I just got the car last August from them. Anyways i stopped in discount tire and was helped by a gentleman name Robert. He was really helpful and came out to inspect my tires and found the key I needed . All free of charge. So nice and I'm thankful cause i purchased two keys from Amazon already that didn't work out.

Blown awayyyyyy by their team and service!! I told them I was from Canada just needed a quick…read morereliable fix and they exactly that. Shout out to Steve, Logan and Braxton for their customer service. I had no appointment and they were busy but took me in and I was in and out within an hour. Anyone looking for good service don't hesitate to swing by this location I'm sold. Very clean location they got a little coffee station with tons on parking.

To start Noah and his staff are great, very pleasant, and knowledgeable…read more I had originally purchased Cooper tires. I had an issue with them not being incompatible with my vehicle 2019 Subaru Legacy (not Discount tire or Noah's wrong doing) My frustration was with no one telling me that i might feel the seam of the tire while driving until AFTER the purchase and install, which would have saved me MULTIPLE TRIPS back to the store and many hours both mine and store staff trying to correct. Overall Noah set me up with Continental DWS 06 which is smooth riding and quiet. He even saved me money in the end and corrected in system to reflect the changes. I am very grateful. HUGE shout out to Noah, and his team. Will absolutely be back

Excellent customer service, fixed a leaky valve stem for free! Great group of guys who show…read moreprofessionalism! Would give 6 stars if I could!