RMS Handcrafted Floors is in a class by itself for quality, workmanship and expert service. Our house is about 70 years old with hardwood floors in most rooms. We researched the floor companies in the area and found RMS through our painter who knows the best services in Santa Barbara. Right from the beginning, after meeting Ryan, we could see his experience and professionalism. From picking colors to deciding on finishes, RMS gave sound advice. Once they started, Justin was on site all of the time. He made sure that every step was right. The results speak for themselves. We couldn't be happier with RMS. They delivered, from start to finish. read more

RMS floors did a great job at my home. I am very pleased with my beautiful floors. Highly recommend the quality of their work, how they kept everything neat and clean. Very fair in the cost. Espie Carr read more

Ryan and his team at RMS did a fantastic job removing the old carpet from our bedrooms and replacing it with wood floors. They showed up promptly every morning and completed the project on schedule. As they were working they cleaned up anywhere they had been that day. Throughout the process they were the consummate professionals. With the project complete it feels like we have a brand new house. We would recommend them to anyone looking for new floors! read more

Ryan at RMS Flooring did our custom hardwood floors about 5 years ago. It was a complicated install and the outcome was simply fantastic. We couldn't be more pleased with them. Recently, I visited their new showroom and was beyond impressed. The space is clean, stylish and well thought out. They have an impressively large selection of the most beautiful flooring samples I have ever seen. I have recommended RMS flooring to many of my friends and family and they have all had a positive experience. Ryan is honest, experienced, and a joy to work with. Also, the guys who work with him uphold the same level of integrity. If you are looking for a great flooring contractor in SB, RMS flooring is it! read more

I would just like to say that the first part of my experience with RMS was very good. I thought the team did an amazing job with refinishing of our flooring. We were very happy with the work that was done. They were on time and very efficient. I do have a few boards lifting that need a touch of repair work (it was 8 mo ago that we had the floors done) My understanding is that this is happening because the wood is now much thinner. We are simply trying to get them to return to just make sure that the boards are secured down with additional glue. They acted like they would be happy to do it ... they neglected to follow up, so two months after having them come out to look at the lifted boards, I decided to follow up with them. They sent me an estimate for $880 !! Keep in mind this is for one hour of work. They told me that was the only option. And that is their minimum rate. I am writing this review because I don't feel that is a good way of doing business with someone that has already paid for your services. I am very happy to pay for the touch up work but $880 for one hour of work is completely unreasonable. I'm talking about four or five boards that need a light layer of glue underneath. I am disappointed they would not care enough to see the project through and to come back for a more reasonable fee for the touch up work. We were not even disappointed that it was happening we just wanted it fixed before it proceeds to get worse and we were hoping to get it fixed by the people we started with. read more

RMS Floors did a fantastic job on my whole house wood floor project. My 1948 Spanish home did not have hardwood flooring in the kitchen which is connected to the living room by a large arched opening. RMS ripped out all the old layers of cork and linoleum (which were higher than the living room floor), replacing with new hardwood. That was a big job. Then all the floors were sanded, stained and sealed. Truly, they are beautiful and you cannot tell that the kitchen floor is not original to the house as they flow together seamlessly. Thank you again for the attention to detail throughout the entire house and a job well done! Ryan's team is fantastic!! read more

I don't like to write negative reviews but there are more professional and qualified floor companies then this company with far more experience. In spite that the owner of RMS says otherwise. Every aspect of this job was 1 star and the floor was left worse after they were done including so many mistakes mistakes with materials and measurements. This is written in hopes that anyone looking for flooring will do their homework and consult with several floor companies before making a decision. read more

I wanted to let some time go by to see how things eventually turned out before reviewing since I'm giving such a bad one, but I have no choice but to give a single star. I did a huge remodel and had health issues (involving chemotherapy) in the middle of it so wasn't as cognizant as I would have been, otherwise. My contractor brought in RMS flooring. I had a very pretty engineered wood floor installed and there are three issues: 1. The installation was not good, the pieces of flooring create a sharp, trippable edge, there are humps. Ryan sent someone out to fix it at one point, after another workman tripped on it, twice. But it's still a sharp edge and noticeable humps in the floor. The subfloor was not leveled I think. All in all, not much thought or care put into installation. 2. The quality of the floor is not very good. It's very soft and already is covered in dings and gashes. Its very sensitive and already looks years old. Work was still going on after the floors were in but not with heavy equipment and the floors were covered until it was finished. Ryan came out to see it and said he was sorry I didn't like my floor and there was nothing he could do. I think It will need to be redone in a year or two. It just seems cheap. What kind of floor can't stand up to normal wear and tear? Ultimately my fault for choosing it, I know, but I followed RMS advice and didn't do enough research. So this seems like a cheap alternative to hard wood, but no. 3. The cost was ridiculous. I've paid well over double the highest estimation for top quality engineered wood on Houzz. Now, once again, my fault for agreeing in the first place. I can't say RMS forced me to take this, but I'm not happy at all with my floor. I've covered it with rugs to minimize the damage due to normal wear and tear. I went with the engineered wood's easy install and longevity/hardiness but it was a disaster. Isn't even laid well. And during the whole process I was occupied with chemotherapy. Very long review, I know. But needs explaining, as it's a huge investment. read more

Ryan and Kim are extremely knowledgeable and they do fantastic work. On time and on budget. Thanks again.

The owner of RMS contacted me and I commend him for doing so. He was quite gracious and apologetic. He explained that given the wood that I chose, he hadn't the best pricing offered by the wood company as he hadn't (at that time) been a significant enough customer to get preferential pricing. He further explained that when he specs out a floor he oftentimes orders more wood than necessary, especially when there are stairs involved (there were stairs involved). He further stated that if he was the installer and had supplied the wood, he would have happily restocked the unused flooring and given me a refund on the unused wood. And finally, he explained that because he has a retail store on Milpas in Santa Barbara, his pricing would be a bit more than an installer that works out of his home. But... he said that he would have done his best to match or come close to any reasonable quote. Finally, he felt bad enough about my experience that he offered me the opportunity to purchase door threshold trim pieces ( they retail for $62.44 a piece), at his cost. I think I will need 2.... read more

My floors are now so beautiful! Ryan and his team refinished my white oak floors. The floors used to be the color of goldfish crackers with a slippery high shine. Now they are a soft, quiet taupe color with no shine. Perfect! Classy! Modern! Thanks, Ryan! read more

I couldn't be happier with the new floors. The installers were both friendly, professional, and highly efficient. While exploring my options at their great show room on Milpas street, both owners Ryan and Kimme were so friendly and knowledgeable, helping me find the perfect flooring for my home. Keep up the good work. Thank you read more

RMS flooring installed beautiful hardwood flooring in about half of our home. It was a tricky installation, but they did a fantastic job and we are really thrilled with how the flooring has transformed our home. I would highly recommend them! read more

What a great company. Came on time. Finished on time. Neat and clean during the project and very polite. Zack did a great job tiling the shower and floors. VERY HAPPY!!! read more