I purchased a couch in September of 2020, after three months the couch was lumpy and the springs…read morewere soft. I called the store , a serviceman was sent out, he increased spring tension and stuffed more padding in the cushions. After a couple of months I called again, the couch was lumpy, the same serviceman, same result. I called the Sofa Store talked to the store manage, I told her I was not satisfied with the couch and wanted to return it. They offered me a 20% discount on a new couch. The Sofa Store sells couches, I paid $2000 for a couch that was junk and they would do nothing about it. I would not recommend them or their products.

A $2000 couch, sagged after 3 months, the manager of the store said it was normal. The quality of…read moretheir furniture is terrible. The couch I purchased used batting instead of foam; it really is poor quality. It was serviced twice, all they did was stuff it with more cotton batting. The store manager did want to do anything.

Note that this is not a retail location and they cannot assist you with traditional customer…read moreservice.

Mrs. Gladys has the best customer service. A beautiful face with a positive professional…read morepersonality and a welcoming attitude as soon as you walk through the door. What a great asset to Crate and Barrel. Good customer service is almost nonexistent these days!! Warehouse guys were also pleasant and efficient.

A big shout out to Maria and the Management Staff at Gavigans's…read morein Glen Burnie. We appreciate all your help in getting what we were looking for. Excited to get our Canadel Dining Room set. Highly recommend them. Thank you!

Writing this after my 2nd follow up call with ServeCo who handles claims for damaged furniture…read morepurchased at Gavigans. I picked up my dining table on May 2nd and while assembling I noticed the paint job was not complete and the under areas finish was not complete and can cause scratches to your skin. The table itself had a huge chip that at a minimum should have been caught at packaging. I filed my claim on May 4 and they got back to me with a link to upload photos on May 5. I did that and called on May 6 to verify the upload was complete. Now after calling on May 13 and them saying someone will reach out in 24 hrs and calling again 48 hrs later and now someone will get back to me in 3 business days how is this reassuring. I absolutely love the piece but I am so disappointed with this purchase and not totally regretting it. I wonder how many folks have had this kind of response to a claim. I will be calling again next week and keep posting updated reviews of this process. Apologies I'm so angry I selected the Glen Burnie store but the purchase was at the Baltimore National Pike store

Great. The woman who helped us could not have been nicer. We found an amazing and affordable couch…read more Love it!

I had some cherished family furniture that I needed to donate. After learning about Habitat for…read moreHumanity ReStore, I used their very efficient web site and scheduling system. It was easy to navigate, and it worked perfectly. I received follow-up emails and text messages for the pickup, where the donated furniture was going, and reassurance that the family furniture was going to the right place. Because the furniture was too big for me to move outside, and as Restore can't come into the house, Restore assigned the pick-up to Bulk Brothers. Bulk Brothers acknowledged the assignment, and began their own follow-up text messages, keeping me informed of the vehicle license plate that would do the pickup, driver, and time for pick up. This whole interaction, and follow-on actions by Restore and Bulk Brothers was easy and professional done!

Fantastic customer service, Patricia took her time with us to ensure that we found exactly what we…read morewanted and that we were happy with our purchase. Highly recommend Patricia, she will work to make sure you find just what you're looking for.

am sharing my experience as a customer who is still waiting for a portion of my order to be…read moredelivered. About 1 year and 6 months ago, I purchased a bedroom set from Regency Furniture, including a bed, mattress, drawer chest, and dresser. I received all items except the dresser, even though the dresser and the delivery/assembly fees were paid in full at the time of purchase. Shortly after my purchase, the store where the order was placed closed. Since then, I have visited several nearby Regency Furniture locations with my receipt to ask for help. Each time, staff were courteous and tried to look up the order in their system. They informed me that the dresser would be ordered or made available, but I did not receive any follow-up communication or delivery. At this point, more than 18 months have passed, and the dresser has still not been delivered. I am writing this review to share my experience and to request that the company help resolve this long-pending issue by either providing the dresser or advising me on the appropriate next steps. I hope this situation can be resolved soon.

I was condescended to, bullied and threatened here today by a sales person and it was so shocking I…read moredon't know what to say. This dude was so instantly nasty to me, dismissive, condescending, just awful. I literally don't even know what I did wrong but try and buy a stack of books and try to get a discount cos I was buying a whole stack! Never ever before met a rude person here in the twenty years I've been coming (since before ravens stadium was built and they were across the street). I've bought thousands of dollars worth of appliances here (2 $500 stoves, a $1000 fridge, two dishwashers, and two washers and dryers), not to mention hundreds upon hundreds worth of lumber, trim, windows, doors, miscellaneous hardware, etc. I bought 400 dollars worth of upholstery cloth one time alone. I come in, I don't mess around, I know what I need and I am a friendly nice customer. (Because they use your phone number when you buy, also? they should be able to SEE this). I was buying BOOKS. Books are not their main business (and to be honest their prices are so out of scale it's crazy compared to thrifts--10 dollars each for a used hard over cover book from the 80s? I think there was one vintage item or two--I collect golden book kids encyclopedias) In the past they've basically tried to GIVE me books I wanted to buy! I wasn't buying anything from the "special glass cases. I asked Josh what they could do for me on these 20 books that I promise no one wants. (I promise). I picked up so many cos I have always been given a little break on stuff here! It's literally the way I thought they do business!!!! Nope. Not a single red cent. Off ANY book EXCEPT one they wanted 20 dollars for that didn't cost 20 new! (No it was not old or vintage!) I had 100 bucks of books in my cart he couldn't do 80? He wouldn't even discuss it and when I was frankly totally taken aback by this since it's so counter to EVERY EXPERIENCE IVE HAD THERE FOR OVER 20 YEARS--he threatened to call security on me!? For trying to bargain?????? These were all crap books. I want them for myself and to show my husband AND I make art from them. I'd have paid literally 10 for every set of four of these books at thrift. They wanted 10 and 15 dollars EACH. It wasn't just he wouldn't deal at all on price. He treated me like a criminal for no reason at all. He had his hand on his walkie talkie and when I kind of laughed just thinking he was driving a bargain he said he was going to call security on me!!!! He did this because I had the temerity to say "come on, not any discount at all? I'm buying in bulk!" And I mentioned I've never had them not come down on price on anything ever! I am a short, friendly 53 year old mom. fyi. What the living heck is going on with this place? It was SUCH an unpleasant and weird experience. I feel horrible. I will take my business to loading dock.

I entered looking for a book case, which i found, amidst all the treasures of Baltimore. I almost…read morepurchased outdoor furniture (it was December), a church adornment taller than my roof, some medical supply equipment, and a desk. None of which i need. Relax, I only bought the bookcase, but it could have been trouble... Definitely going back when it's warmer! Bring a coat and coffee! Bathroom is inside!

Really enjoyed my visit and plan to make this store somewhere I stop in somewhat regularly, they…read morehave a wonderful selection of old and out of print mangas at a good price, I found several I was looking for! Also got two anime figures at a great deal of 10 bucks each that I have been so happy to add to my collection! They also had a TON of games to look through, I had a blast in this store and I highly recommend for nerds who are interested in older anime and manga! I found mangas I'd never expected to see out in the wild (my tastes are fairly niche at times and many are out of print) and they were 5 bucks each!

Honestly, I was a bit disappointed. Understandably it is a antique collectibles of the store is…read moregaming stuff. The other third is like electronic stuff. I thought it was a bit pricey smaller knickknacks, and it was not very clean. The floor looked like it had never been cleaned ever there was garbage all over the floor and in the area there was layers of garbage.

I really like this place! I've been a few times and everyone working there has always been very…read morefriendly. The things they sell are a mix of used and new and what is used is in very good shape. I feel like the prices they're asking are very reasonable for the quality. It's a very well curated shop.

Both stores are hidden gems ! (hidden only because they are off the beaten shopping path - gems…read morebecause they are the Nordstrom of re-sale consignment shopping). The Columbia store is a haven. From the minute you walk in the door, you are transformed into a space filled with beautiful surroundings and all the smells and comfort of a lovely home. The staff are all true professionals, offering a sincere welcome and happy to help if needed. They are knowledgeable about design and their products. What more could you ask for? The Jarrettsville store is a shopping mecca offering a variety of unique design tastes. Recommend you walk through the first time to try and take it all in...then go back through to see all the great things you missed the first time. *Don't forget to head upstairs and visit the cottage too! Once again, staff and the owner will go out of their way to "help" if you need anything. You will find nothing quality furniture and decor here. Take a family member or friend with you...make an afternoon of it. You will not be disappointed with either store.

Solo Furniture is an interesting place to visit. If you are looking for home and business…read morefurnishings and accessories, this place is worth checking out. They seem to buy used hotel furnishings and accessories at wholesale and then resale them to the public at a fraction of the cost. I did say "used", so there may be some condition issues, but I think those issues add to the character and charm of each piece. Keep in mind, those cool pieces of art, or floor to ceiling mirrors, floating table stands, bed frames and lamps with outlets and internet ports built in, that you see at the nicer hotels, are some of the things that Solo sells. As far as the condition of items, nothing a little elbow grease or those who are artistically gifted, some paint to transform your piece into your own.

This is a place that sells used ( lighly and heavily) hotel furniture. Seriously.. if you are…read morelooking for art, lamps, desks, chairs.. seriously!! this is the place. It looks a little sketchy.. but I promise once you go inside you will instantly forget that you were even a tiny bit unsure. There are items for days. Every thing has a price clearly marked. There are about 1000 rooms. There is basement with several rooms. Piles and piles of stuff. This is a place you can get lost in for hours. So dont come here on a schedule come with an open mind and a truck!! lol Sometimes you will find brand new items. And for the most part Hotels purchase quality items.. so to get some of these itmes for 20, 30, 40 dollars.

One of my favorite home stores in Columbia. I love how consistently clean the store is. The staff…read moreis very helpful too. They always answer my questions and lend a hand when I need help bringing things to my car. They are constantly restocking items and bringing in the newest collections. The prices are great as well. I'm always comparing with other stores, and they offer the best value for the quality. I would definitely recommend this place. One downside is that since many items don't come in boxes, they're not ideal for gifts.

This is another in the T.J.Maxx and Marshall's enterprises. This one has a bit more of a…read moreself-service cafeteria style ambience. I found a wonderful outdoor table and chairs set that I did not see at the other T.J.Maxx stores. I shopped at the store in Delaware; I think there are Home Sense locations in northern Virginia and New Jersey