Always prompt, and courteous. The work is excellent. I've used them for both problems and for…read moreservicing. The people are responsive and helpful.

The right hand doesn't seem to know what the left hand is doing. We signed a two year contract…read morewhich never entered the system. We had to call and spend time explaining what we had paid for. The first technician that came out was clueless he just made an appearance because he had to. Apparently he ordered a part for us which was never followed up. The year two technician (we had to call to remind them) was great, explained everything made some recommendations and said he would follow up. We called to schedule the service which included the item from the previous year. They had no clue but said for a fee they would send a technician and the window was from 9AM to 5PM to see what we needed. These people just can't deliver on any promises. Avoid them like a plague

Prompt, thorough, knowledgable and courteous... that describes Bryan (the plumbing tech) who came…read moreto investigate a strange sewer gas smell that we've had in our house for some time. He asked great questions, looked at all possible places and issues that might be causing it and explained his thinking every step of the way. I now see how plumbing problems can be so complex and mysterious! He gave me honest and fair estimates for doing further tests to determine the cause of the problem, without any pressure at all. Oh, and Katt and Arlene were awesome in setting up an appointment quickly; both were so helpful and cheerful. Added bonus-- these are my kind of people; people who not only love their jobs but also love our animals...this month in lieu of a service charge they are collecting a $35 donation to Asheville Humane Society. How cool is that?!!

As an update to my previous review, where I was given an estimate in the high $600's to remove and…read morereplace a kitchen faucet assembly, I called another plumbing contractor and had the work performed for a total of $175.00.

Andy and apprentice were very courteous and professional. Called with a time to expect arrival…read more Diagnosed and repaired the problem efficiently. I would recommend their service.

Jimmy identified the problem quickly and he and his partner were highly professional and efficient…read more I can't say enough positive things about this company. They fit us in same day! Unheard of for service people in this town. I highly recommend this company for all your plumbing needs.

Arrived on time. Did a great job finding the leek and repairing it promptly. Professional and…read moretrustworthy.

We called Roto Rooter on a Saturday night because my husband was unable to clear the clog that…read morebrought my kitchen sink drain to a complete stop, despite having worked to clear it ALL day. Roto Rooter was willing to come out that night, but we opted to wait till Sunday morning. There was NO EXTRA CHARGE for weekend service! What a blessing. The plumber arrived on time and worked diligently to clear the clog. He needed a 75' electric snake to get far enough down the pipes to reach the clog. He inserted and extracted the snake 3x to be sure he cleared it. It's been running better than ever! I would rate the plumber's work a solid 5. However... We were concerned about how much this fix would cost. Roto Rooter charges a $90 fee just to walk in the door. Then, they give you an estimate for the job. No problem thus far. The estimate was about what we expected (between $500-600); so we agreed to have him do the work. Here's why I'm only giving 3 stars... Once we agreed on the $500+ estimate, I went back to what I was doing before his arrival. Turns out, there was a second "deluxe" estimate presented to my husband, which included pouring a liquid enzyme down the drains "to help keep the pipes clear" going forward. This added over $100 to our bill, and my husband agreed to it! So now this visit was close to $700. I spent hours cleaning up the mess afterwards, so I can assure you every bit of liquid enzyme was washed right out to the sewer system. I felt scammed so am writing this to CAUTION you. BE ON GUARD AGAINST SCAM ADD-ONS!!! By the way, these plumbers work on commission!! Surprise!!!

We had a sewer backup at the house. I have an annual contract with another firm but when I called,…read morethey couldn't guarantee getting out in more than a week. I was recommended TPH by another plumber I know who mostly does install. They came out the next day. We had bought the house a few months ago and didn't really know anything about the system which is a grinder pump. They were pretty sure it was electrical but the access needed to be pumped. They took the initiative to coordinate with the septic pump firm and got them out that afternoon. Next day they fixed the issue in a manner of a few hours. In addition, Jason, Byron and Ronnie were so professional and just good dudes. My dog thought the same thing and he's pretty picky about who he warms up to. I see a few negative reviews about the hourly cost. That just seems out of touch. We've had other plumbers both here and in Dallas and TPH's rate is right in line and frankly better service. I'm canceling my other annual contract and will be using TPH.

I called TP Howard yesterday morning for help with a water leak. Within an hour Andrew arrived,…read morequickly diagnosed the problem and fixed it. The response time was faster than expected and Andrew did a great job. Thank you!

I'm so relieved and excited to have found Jacob Goodman of Goodman Plumbing. Having worked with…read moremany different handymen, contractors and plumbers in the area I was starting to feel as if I didn't have much choice in my hire, and that I was destined to always get the same high priced, unreliable labor no matter who I turned to. Not the case with Goodman Plumbing! The experience with Goodman Plumbing was pretty much the exact opposite of all of my previous interactions with plumbers and contractors right from the start. My water stopped flowing from my well one morning, so I turned to google and yelp to try a new plumber. Within an hour of calling Goodman Jacob arrived for an emergency visit. He showed up right when he said he would and walked me through the troubleshooting and solutions with confidence and thorough knowledge. I know what you're thinking, "Okay great, a good plumber in the area, it's going to cost me an arm and a leg, isn't it?" His prices were incredibly fair, if not cheaper than what I expected for the job. His explanation of the pricing and estimate were clear and upfront, nothing surprising or questionable at all. You know when you meet someone and you can just instantly tell that they are an honest, good person? That's exactly what you get with Jacob. To say the least, I'm glad to have found my new plumber!

Just had Jimmy here from Coopers Plumbing. I had several small things to take care of and he took…read morecare of them efficiently and professionally. I highly recommend him and them!

Highly recommend Plumb Smart Technologies. They responded to my email request right away and setup…read moreand appointment the next day for a technician to come look at my job. I received an estimate that day which was very fair and reasonable. Andrew, the technician, was very knowledgeable, professional, hard working and found a solution to every obstacle he encountered to complete the job. I had them run a new gas line to the kitchen so I could use a gas stove. I feel the whole company went above and beyond with their service and concern from my needs. Will use them for all my plumbing needs in the future, Greg Asheville, NC

Good, obviously central not Asheville based, scheduling. Dispatched friendly, but totally…read moreinexperienced technician that did not identify the root cause of leak. Suggested replacement of entire outside line. Quote was outrageously high. Never will contact again.

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We are so grateful for Mt. Rooter Plumbing. They sent Jeremy & Juan who were efficient ,…read moreknowledgable & solved the issue. We appreciate that they are an honest company. And also that the men working in our home were very respectful and kind. Glad our friend referred them to us!

I had a water service line break between the meter and the house in Weaverville. Water was coming…read moreup near my retaining wall and driveway. I called Plumb Pro of WNC around 9 a.m. Shane got me scheduled quickly, and Terry came out the same day after hours (a little before 6 p.m.) for the assessment. Terry was straightforward and professional. He suggested I dig to help locate the line and save on labor -- about $200 an hour. I dug a 30-inch-deep trench across the wet area. The next morning Terry and Bryan came out, found the break (I was only about two feet off), and repaired it. The line had failed at a PVC pipe junction. They finished around 12:30 p.m. Total cost was $930. I wasn't home during the repair, so they easily could have padded the bill, but the final price was fair and honest. Communication stayed clear and simple the whole way. I couldn't get another local plumber out quickly without going to a much larger, more expensive company. Plumb Pro of WNC handled it the next day at a reasonable price and let me reduce the cost by doing some of the digging myself. I would absolutely use them again.

Were able to come out same day for kitchen sink faucet and garbage disposal fix. Matthew and Shane…read morewere responsive, kind, professional, quick, and efficient. Will definitely use them again!