Sundance is one of the worst companies in all of North Carolina Poor equipment, terrible service, untimely responses, the owner Dave seems to not care at all about whether or not his customers have functioning hot water or heat, he will gaslight you into thinking you are the problem , but really the company refuses to take any responsibility for their incompetence. WOULD NOT RECOMEND TO MY WORST ENEMY read more

Sundance has been a terrible experience thus far and they have done zero work on my system. It's been over 2 months since I had a service appointment where they almost just didn't show up. I begged them and they sent a tech that had no experience with offgrid, and charged me 350$ for a visit and quote for a 10k job. It took a month just to get a quote. I have put half down for parts and it has now been another month without getting an appointment or any response to my questions: itemize breakdown, eta on the parts arrival, emails about my my system now not working at all, no call backs, no word on replacing the rack, just nothing. The woman Abby you have to go through is so rude and unpleasant and doesn't remotely hide that she hates me when I call to check in about information, says she will call me back and never does. I originally requested options and quotes for upgrading and they have done the bare minimum or actually have done nothing at all except take my money and treat me like crap. They are not interested in helping or making money. We were interested in upgrading the whole system and getting a grid hookup added and a new rack for the panels. They literally have ignored all inquiries and are beyond condescending when I have questions and concerns. I would go with another company if you want solar. read more

Sundance Power Systems installed our solar panel system with a Powerwall unit. We vetted several vendors and Sundance provided an installation package that was ideal for us, and they exhibited a high level of customer service throughout the process. The Team installing the system did a great job, and were mindful of our needs while on site. We believe the installed system will add value to our home, while also helping the environment. Bob Behr read more

Just like the most recent review. They originally installed my system and within the last 5 months I spent $3500 for a needed repair. Now we're still having problems and the owner has ignored my calls. When I finally caught up with him he said he'd check the schedule and have someone call me. Guess what? NO CALL Its Fall now and I have no heat. read more

I had a service appointment scheduled with Sundance for 4 months, and then out of the blue I got a call that they had to cancel my service. Apparently they no longer have enough employees to service my area so they are just leaving their customers hanging. They have been to my house twice prior to fix or repair other issues, but now they just cancelled the service that was scheduled and said I am no longer worth their time to come to my area. Beware, they may do the same to you! read more

I have used this service multiple times for my radiant heat and floorboard heating. I have a 100 year old house and I have had to use them many times to replace old equipment. Allen is the guy that always comes to my rescue. He is professional, never overcharges me, and is upfront about what he is doing. I trust them explicitly in my house and with my repairs. read more

The gold standard for any business. Excellent support. Extremely knowledgeable. Great service. The people here are professional and courteous . I highly recommend SPS! read more

If your business website says that you provide consultancy and installation for micro-hydro, and integrated solar / micro-hydro systems, then it seems like you should actually offer that in sooth. Or at the very least, point a customer in the right direction to receive help if you are not able to provide the service, particularly when the customer has specifically asked for that type of help.. Does Sundance Power Systems really read their customer emails or formal quote requests? : Recently I filled out a request for consultancy on the Sundance website, www.sundance.com. I received a very general reply several days later, giving their minimum specifications for the installation of a "head-based" micro-hydro system. In the form that I filled out on their website, I provided them with the google-maps link to the land that clearly indicated the site, and a link to the USGS river statistics for that site. Their email response was such that I wondered if they ever actually went to the google-map, USGS website, or even actually read the whole quote request email. The reply did say if you have any questions, or if you want a Renewable Energy Consultant to follow up for a site visit, to reply to a specific provided email address. So, I did; I clarified several of my questions, highlighted some of the previously provided information, newly researched information about the head or "drop-of-the-landscape" of my proposed site. I also asked for a referral to anyone who may be able to help with NC river-regulations, or alternatives to head based systems like in-river-turbines. The results of my research on the "head" of my site, was a rough estimate based on the height above sea level difference between the spot from which I could take water out, to the spot where I could build a turbine shed. To be fair, This estimated "head" figure was under what the response email said was the minimum head for Sundance to undertake a project, but It was close enough to warrant an on site consultation. Plus, my research shows that there are numerous low-head micro-hydro solutions available on the market, that easily make practical use of my estimated figure, and that when integrated with solar, would make mine a viable renewable energy project to at least consult for. But my low-head estimate is essentially irrelevant, because I stated in my email that I preferred a no-head solution, and that I have high flow rates and several unique spots on my property that would make the low-impact in-river turbine approach the most environmentally and personally desirable approach. The subsequent reply email, a little less than a week later, was again, frustratingly brief: --"I have consulted with my coworkers and at this time we are unable to assist with micro-hydro. We are at maximum capacity with Solar Electric. Thank you for all your research, good luck on your project! " I am convinced that, this time, they did not really bother to read my email(s), or actually look into my project at all. No comment from them on the solar part of a hybrid micro-hydro-solar request, no acknowledgment of the desire to find a no-head environmentally low-impact solution. only a "good luck!". There are very few renewable energy solutions consultants in NC. Basically anyone you talk to points you to Sundance Power Systems. This leaves me high and dry in getting local professional help in creating an integrated renewable solution on my site. Wouldn't a company who claims to foster and participate in the growth and health of an alternative energy community in NC, at least take the time to thoroughly investigate a potential customer's project, one that their website clearly states they handle? Wouldn't a company, if too busy with solar to take on a micro-hydro project, at least have read the emails and thus see that I also was requesting an integrated solar system? Wouldn't any company with even minimal customer service, follow through on the request to be referred to someone who could help me? If you request anything from Sundance Power Systems through their website, make sure you keep your emails to tweet-length (which is impossible, and wrong anyway), and make sure you do not mention micro-hydro because even if you still wanted a solar system, they apparently do not read past the micro-hydro part. Bad customer service. lost customer. -and customer who is lost- This is why we have yelp. read more