We had our crawlspace encapsulated and a dehumidifier installed last year by Crawlspace Bros. I…read morethink it was done by the Greenville team, and they did a wonderful job! But I was excited to hear they recently opened an Asheville branch too. So when it was time for our yearly maintenance, Jordan came out to take a look and clean the dehumidifier filter. He was responsive, flexible on day/time, and very respectful of our request to mask inside the house. I couldn't say enough positive things about him and the company in general. You know you chose wisely when they still treat you really well even after they've already won your business.

Just had our install finished by Jeremy Mark & Finn. First off these men were the most professional…read moreand kind people ever. They were so respectful of us working from home. They were in constant communication with us. Had us check all the work even helped us remove stuff the old owner left in the crawl space. I will be sure to update after a few months of how the house is doing with the new barrier and dehumidifier. We initially worked with Marcus who set up our appointment. We weren't supposed to have it done till September and he was able to fit us in early. We really appreciated the professionalism and going through all of the options. They didn't make us feel pressured and didn't try and sell us something we didn't need.

Our home, which was still under construction, developed mold in the crawlspace before completion…read more I researched options including YouTube videos and chose CSNinjas because they offered soda blasting, which appeared to be a more thorough method and less damaging than chemical applications. It was 12k more than other quotes, 4k of which was "accessibility" fee because of the steep lot and 15' high space. First step was to run a temporary dehumidifier for 6-8 weeks to dry out the wood. Their contract states that wood moisture content must be 20% or less, and relative humidity less than 60%. It also states "No outside water intrusion and no standing water or will not work". They came to perform the service in early January 2025. I was told the dehumidifier had done it's job and the space was dry enough to proceed. Icy conditions prevented them from proceeding. They came back at the end of January. After performing the work, they told me the space looked great and would be one to display proudly on the fridge. This is a vacation home, so I was not onsite to inspect the work. I trusted them and paid the balance (only option provided was credit card which cost another $800 in bank fees - they never heard of ACH). The following week, we received a call from our electrician describing wet conditions and mold covering the soggy fiberglass insulation. I wish I could post pictures. There was an ongoing water intrusion problem that they never told us about. By their own contract, they should have refused to do the work because the wood was 100% saturated in several places. They made excuses like they thought our builder knew and was working on it (yes they should have). CSNinjas visited the site 3 times over a period of 2-3 months and saw nothing being done to correct it. Why not mention it to me - hey what's going on with your builder here? Why did they proceed when the moisture levels were too high? The PM's excuse to me was the dehumidifier will remove 80 pints a day. Yes, that would help with relative humidity, but does nothing to the prevent wood moisture every time it rained. Proceeding, under those conditions, defies all logic in my opinion. I wrote to the original founder, but received no response from him. As for the water issues, the builder found Helene damage and some flashing issues. The repair process caused rips in the brand new vapor barrier, another reason they should have informed me of the problem so that we could get it repaired before they performed the work. Then it came time for Avery County building inspection. Part of the work failed. Our builder explained to the PM what Avery county wanted done, but he denied anything was not up to code and refused to comply with the inspector or defend their position directly with Avery County, according to what the builder told me about the conversation. It cost approx $1000 to get another company to make the changes required to get our certificate of occupancy. Then, several months later, my spouse went to check on the crawlspace, and found the vapor barrier was falling off the walls. I informed them of this issue thru the BBB, but received no response. I then contacted another company about repairs, but they wanted $8000 to repair. The reason is that the vapor barrier will have to be replaced because the crew will have to walk on it to get to the walls for repairs which they expect will cause too much damage. You can't walk on the flimsy vapor barrier without causing holes or rips. It's almost half as thick as barriers other companies use. What good is it if you can't walk on it? Our plumbing and HVAC is in the space, so access will always be necessary. This account is my own opinion and factual account as best I can relay. I depend on reviews from others, and hope I can spare anyone else the expense and misery. I don't take posting a negative review lightly. The vapor barrier falling off the walls and lack of response to this issue was the last straw.

From the owner: Crawl Space Ninja of Asheville is a Leader in Crawl Space Encapsulation, Waterproofing and Humidity…read moreControl Solutions. - 100% Satisfaction Guarantee - Easy Low-Payment Financing - Free Estimates - Over 700 5-Star Reviews - Limited Lifetime Warranties

I called Foot Hills Crawlspace in 2023 after receiving multiple quotes from other companies ranging…read morefrom $11,000 to $25,000. Mr. Brook showed up to inspect my crawlspace and literally before he pulled out the driveway, I received an email from him with a quote for $6000 with a 3% discount if booked within two weeks. I thought maybe it was a mistake, as I could not understand, after comparing his quote with the other quotes, how his could be so much less for the same work??? I called maybe six of his 20 or more references and they all were very positive, and said they would use him again; some were business references and they said they use Foothills on a regular basis. I then called Brook and asked if he did veterans, law-enforcement, and or senior discounts, which he did give me an additional 2%. I booked them, they came out on time, Brook introduced me to his crew who were doing the work, and by the end of the day they were done. I was pleased, and my HVAC company, pest control company, engineer, and others who have since gone into my crawlspace, have said what a great job Foothills did. They returned earlier this year to do an annual inspection.

They were horrible!!! Overpriced, ineffective, and very rude. We called 5 times and it took them 4…read moreyears to get back to us. By then, our warranty was out and it was going to cost 1,700 dollars to "fix" it. DO NOT USE THEM!!!!!!!!!!!!!!!!!!!!

I highly recommend ThermoPro Asheville for anyone's insulation needs. They were professional, easy…read moreto deal with, and provided a quality product/service at a great price.

From the owner: Thermopro Insulation is a locally owned spray foam insulation company serving Western North…read moreCarolina and surrounding areas. We specialize in high-quality spray foam and other insulation products for residential and commercial clients. También hablamos español

Sugar Hollow exceeded our expectations. We got good service, a fair bid to do the work, great…read morecommunication, skilled installation and activation. We had deadlines to meet because of other things happening in our Ives, and, once they told us they could meet our deadlines, they did, only sooner than we expected. All of the staff, Dorian, Kyle, and Caroline - and their teams - were friendly, efficient, and skilled.

I'm posting a review for the third time now because yet again the Sugar Hollow Team has proven they…read morecan be counted on to be superheroes. There was a power outage at our Mt home discovered after a long drive and several months away. We couldn't find an obvious cause but it was affecting only the outlets backed up to solar. We called and left a late night message that was promptly returned first thing in the morning and the guys had it solved by 10:30AM despite being an hour away. Just can't say enough good things about this company. It's not just the best solar company, it's the most awesome business we've ever dealt with.