The service guy was honest and helpful-didn't try to oversell us anything! Highly recommended.read more

Signed a contract with very detailed material specifications. Researched all of them…read more(encapsulation material, dehumidifier, pump) so that I would be comfortable with the large amount I paid. They called me 2 weeks prior to the scheduled appointment to ask if installation could occur earlier. At this point, I assumed they had the agreed upon materials. I had to decline as I was researching some concerns. When they arrived for the scheduled appointment, they did NOT have the encapsulation material or the pump. One of the guys nervously said I was getting "an upgrade" for the material but as I had no time to research I wasn't sure what I got. I was also told that they would show me how to change the filter before they put the dehumidifier in the dark crawlspace. For some reason they neglected to do that.They said the pump would come at a later date. They performed as much of the installation as they could, installing the exterior water line before knowing the height of the pump, so ultimately it was installed on an uphill trajectory. Of course 2 weeks later it failed and water spilled into the crawlspace, which they fixed. They tried to show me how to clean the filter in the dark but of course that wasn't retained. They make a big deal of taking on the dehumidifier 5 year warranty, but the fact is if something goes wrong, as it did recently with mine where the dehumidifier stopped running and humidity levels increased dramatically, I learned they charge $250 just to make a service call. You can also sign up for a maintenance plan for 1 year for $250 where service calls are $45. That's more than heating and air companies charge to service your furnace and air conditioning! So 66 year old fixed income me crawled on my hands and knees to the dehumidifier, spent ten minutes in the dark fumbling with a screwdriver to finally reach the filter, then crawled back out of the crawlspace to clean it, then back on my hands and knees across the crawlspace to re-insert the clean filter that wasn't all that dirty, to once again fumble with the screwdriver to get the filter cover back on, only to get an "E4" error, which is associated with a multitude of different ailments. Absolutely ridiculous exercise when I forked over $5,400 just 15 months ago. I would not recommend them but whoever you go with check the fine print around servicing any equipment that you get. The service fees are exorbitant for just a fairly small dehumidifier and pump. There should be no charge if replacement is needed on a $2,000 dehumidifie!

Great customer service--Zach (GM) and Trevor (installer) went above and beyond, well exceeding my…read moreexpectations. After meeting with several other companies, I trusted the CSN estimator the most (John) compared to other companies. Great communication, timeliness, and follow-through. They did not disappoint. Highly recommend!

A great company with wonderful customer service from the beginning inspection and quote process…read moredown to the actual insulation. Michelle, the inspector, was very professional and knowledgable and a great person to work with. The two installers, Darin and Jesse did an fantastic job and the quality of the work was excellent and surprisingly fast! We love to hire local and this company did not disappoint! If your looking to improve your crawlspace Crawl Space Ninja of Asheville is the go to company for the Hendersonville County area.

I called Foot Hills Crawlspace in 2023 after receiving multiple quotes from other companies ranging…read morefrom $11,000 to $25,000. Mr. Brook showed up to inspect my crawlspace and literally before he pulled out the driveway, I received an email from him with a quote for $6000 with a 3% discount if booked within two weeks. I thought maybe it was a mistake, as I could not understand, after comparing his quote with the other quotes, how his could be so much less for the same work??? I called maybe six of his 20 or more references and they all were very positive, and said they would use him again; some were business references and they said they use Foothills on a regular basis. I then called Brook and asked if he did veterans, law-enforcement, and or senior discounts, which he did give me an additional 2%. I booked them, they came out on time, Brook introduced me to his crew who were doing the work, and by the end of the day they were done. I was pleased, and my HVAC company, pest control company, engineer, and others who have since gone into my crawlspace, have said what a great job Foothills did. They returned earlier this year to do an annual inspection.

Working with this company was a frustrating experience from start to finish. The company did a poor…read morejob managing expectations regarding the work to be delivered. The sales and consultation process strongly implied that we would receive a crawlspace encapsulation-type solution, but the final result was a vapor barrier covering less than the original. When we attempted to discuss our concerns, the owner was disengaged. Instead of partnering with us to resolve the issues, he took a hands-off approach and was unwilling to consider reasonable alternative solutions. He wouldn't personally come out to review the work even after requested. A reputable contractor should be willing to stand behind their work and collaborate with customers when expectations are not met. Unfortunately, that did not happen here. I wouldn't work with this company again and I wouldn't recommend them to others.

I highly recommend ThermoPro Asheville for anyone's insulation needs. They were professional, easy…read moreto deal with, and provided a quality product/service at a great price.

From the owner: Thermopro Insulation is a locally owned spray foam insulation company serving Western North…read moreCarolina and surrounding areas. We specialize in high-quality spray foam and other insulation products for residential and commercial clients. También hablamos español

We have ten-year old solar panels, and wanted battery backup. I spent a lot of time looking into…read moreour options and started emailing and calling the solar companies near Asheville. To make a long story short, Sugar Hollow Solar came in about more than 20% less than the next lowest estimate, and they were available 4 months sooner. One company couldn't provide the Tesla system, and they recommended Sugar Hollow! You know you're good when your competition sends you business. There were some issues with our wiring, but their electricians found a good work-around. They came when they said they would, and got the job done quickly and with minimum fuss. They said the Tesla system was so well-designed, that I wouldn't even realize there was a power outage. Indeed, we had a power outage the week after the installation, and sure enough, I got an email from Duke Progress to let me know. I couldn't tell otherwise. We also had their engineering people out to check on our existing system. Once again, great service. Now if only we had great sunshine every day...

Sugar Hollow exceeded our expectations. We got good service, a fair bid to do the work, great…read morecommunication, skilled installation and activation. We had deadlines to meet because of other things happening in our Ives, and, once they told us they could meet our deadlines, they did, only sooner than we expected. All of the staff, Dorian, Kyle, and Caroline - and their teams - were friendly, efficient, and skilled.