Addendum: subsequently the manager went out of his way to make things right. Changed to 4/5…read more Original review: Horrible experience with attempting to schedule. Their scheduling service repeatedly scheduled late appointments when technicians weren't available, causing them to cancel at the last minute 2 days in a row, leaving us with a non functional HVAC during hot weather. Extremely unprofessional and unethical business practice.

Call Dad installed a new HVAC system and performed electrical work as part of the project. The…read moreexpectation was a 200-amp panel upgrade, but instead they initially installed a meter panel and left the existing panel unchanged. This was only corrected after I complained. We have now failed two inspections. The first failure was due to insufficient wiring. The second failure was due to loose connectors and because not all of the work performed was properly disclosed on the permit. The inspection failed again as a result. This has caused significant delays to our renovation, and we are now unable to submit another permit until these issues are resolved. Electrical work is a major part of an HVAC installation, and repeated inspection failures are a serious red flag. The crew also left construction debris and trash behind, further reflecting a lack of professionalism and attention to detail. Based on this experience, I strongly advise against using this company, especially for electrical work. Look elsewhere and save yourself the hassle of correcting substandard work.

Great, prompt and reasonably priced service. Needed new furnace in the cold weather. They were…read moregreat. Highly recommended

Requested a quote for service from Johnny Rogers in September 2023 who stalled me for over 2 months…read morewithout ever doing more than promising that he would get back to me! He went on vacation and then on Thanksgiving Holiday without any reply or schedule for service. As a result my project went over budget by more than $10,000 and was 90 days late! Never again will I use Gentry for anything, especially HVAC! I only wish that I could give them a worse rating!

Sean was very quick to respond to our request for bids to fix HVAC. He continued to be responsive…read moreand followed thru with the job at reasonable price with more warranty than others. We are happy with the price and work that was done and would recommend him.

I had a water pipe in my storage room burst, and Sean immediately responded to my request for an…read moreestimate. He was at my house in less than an hour, figured out the issue, and had repairs made quickly. Big relief! He did a great job!

We have used Dan with TW & Co. for two houses in Black Mountain and there is not enough GOOD THINGS…read moreI can say about this company!! They are THE BEST!!! Dan and TW & Company will give you the Best options and you WILL be glad you chose them. They know what they are doing and you get what you pay for!!! No Regrets!!! They do excellent work and years later they still take care of you!!! A+++

Dan and his crew are Top Notch! He installed a new Bosch Heat Pump and a Goodman Gas Furnace in…read moreone day. They exceeded our expectations. Polite and efficient technicians who were diligent and focused on a hot Swannanoa day. I highly recommend them because of their Competitive prices and professionalism.

Updating after I revised my profile to indicate I actually live here, not SF…read more Outstanding. Our heat pump has been iffy since we moved in three years ago. It finally turned into an iceberg in mid-November during the cold snap (reversing valve sensor inop). It took a couple visits to diagnose, acquire parts, and fix all the issues, and Doug's team kept us updated on progress throughout. However, the best part was when James asked if the unit was still under warranty. We checked and it was, with only two weeks remaining on the covered period! So all the parts were covered and the work was completed before the deadline. Considering how much time they spent I was very pleased with the final bill. And their mindset to ask about our warranty just shows they're doing their best to save their customers money. Highly recommended! Thank you, Doug and Team!

Had them come out to check out my unit as my AC wasn't working. Charged me literally hundreds of…read moredollars ($960) not included their "diagnostic quote". Didn't end up working. Had another company come out- $250 and working. Avoid, avoid, avoid

Great service and staff! Had an entire heat pump / AC installed including ductwork. Cost was right…read morein line with others we received but with a better unit. The techs were great, hardly knew they were here. The owner stopped out twice to check on progress. Everything looks and works excellent. Top notch!

From the owner: The professionals at Asheville Air have years of experience on all major brands of heating and…read morecooling systems. We provide quality work at competitive prices for homeowners, business owners, and contractors. Call 8 AM to 5 PM Mon to Fri to schedule an appointment or call 24X7 for emergencies.

These guys are great! They came to my home each time, when they said that they would. They did a…read morefantastic job. They were very careful not to dirty or damage anything in my home. I am very happy with the work that they did - my heat pump works perfectly. I would definitely recommend Aire Serv!

They quickly diagnosed the problem, fixed it and were on time. They are a little pricey but worth…read moreit.

I highly recommend Terry and his son's at - A Griffin Service Group! If you're interested in hiring…read morean honest team of professional experts, while avoiding the overpriced big commercial companies, then look no further! I promise you'll be completely satisfied, as we are! A++

From the owner: At A Griffin Service Group, our mission is to provide reliable, high-quality HVAC solutions that…read moreenhance the comfort and efficiency of our clients' homes and businesses. We are dedicated to delivering exceptional service through innovative technology, skilled craftsmanship, and a commitment to sustainability. With a focus on customer satisfaction, safety, and environmental responsibility, we aim to be the trusted partner for all heating, cooling, and ventilation needs, ensuring optimal performance and peace of mind for every customer.

Value was not there for us. After being on the $20 plan for a year, when we had a relatively simple…read moreservice call and we thought the rates were high. We did not need someone evaluating every faucet, etc in our home during the service visit. We know our home.

Completely disappointing and unprofessional company. Would never use them again. Did…read morefaulty/incomplete electrical work and did not fix any of the problems that they said they would.