Addendum: subsequently the manager went out of his way to make things right. Changed to 4/5…read more Original review: Horrible experience with attempting to schedule. Their scheduling service repeatedly scheduled late appointments when technicians weren't available, causing them to cancel at the last minute 2 days in a row, leaving us with a non functional HVAC during hot weather. Extremely unprofessional and unethical business practice.

Call Dad installed a new HVAC system and performed electrical work as part of the project. The…read moreexpectation was a 200-amp panel upgrade, but instead they initially installed a meter panel and left the existing panel unchanged. This was only corrected after I complained. We have now failed two inspections. The first failure was due to insufficient wiring. The second failure was due to loose connectors and because not all of the work performed was properly disclosed on the permit. The inspection failed again as a result. This has caused significant delays to our renovation, and we are now unable to submit another permit until these issues are resolved. Electrical work is a major part of an HVAC installation, and repeated inspection failures are a serious red flag. The crew also left construction debris and trash behind, further reflecting a lack of professionalism and attention to detail. Based on this experience, I strongly advise against using this company, especially for electrical work. Look elsewhere and save yourself the hassle of correcting substandard work.

This company rips people off. My mom called this company in October of 2023 to diagnose an issue…read morewith her Air Conditioner. My mom is in her mid-seventies and was taking care of my aunt who had just had surgery and was in her eighties- and it was HOT! Long of the short - this company charged my mom $450 for a $21 part and 20 minute visit. My mom raised concern about the price and was told by the manager that everyone was charged that fee because he had to pay sick time and healthcare for his employees.. $21 part.. 20 minute job.. $450... call another company

Zero stars. The Mountain heating & cooling service send two inept employees and their manager to my…read morehome. They fiddled-around on my gas furnace. And, charge me $240 for... nothing. My gas furnace was going for two hour.... and, then, it stopped. My friend called-up Mountain heating & cooling service and the guy told me that my gas furnace needed $2000 to replace the motherboard and the fan! They are a team of con men.... Or, a blithering idiots. By the way, I have a disability; a catastrophic massive stroke and speech problem.

These guys are great! They came to my home each time, when they said that they would. They did a…read morefantastic job. They were very careful not to dirty or damage anything in my home. I am very happy with the work that they did - my heat pump works perfectly. I would definitely recommend Aire Serv!

They quickly diagnosed the problem, fixed it and were on time. They are a little pricey but worth…read moreit.

Morris HVAC performed a routine spring cleaning and service on our HVAC systems in our home in…read moreBlack Mountain, NC. The service technician was Christopher and he called to let us know he was enroute and arrived on time. He did a complete spring cleaning of our air conditioning compressor coils including using hoses to wash all the debris out of the fins on the external coils. He checked the Freon levels and pressures. He used remote digital temperature gauges to check the circulating temp at our registers inside the house. He was very thorough and knowledgeable of what he needed to do. I could not have asked for a better service call and technician to perform the work. I heartedly recommend using William Morris Heating and Cooling.

I live in asheville nc. My friend lives in marion nc I…read moreneeded some help with my AC unit, and she called Morris to check it out. They had been to my place a few months before, for something minor, The guy came late because he said he couldn't find my apartment. When he arrived 30 minutes later than our scheduled time, we talked for a moment about what was going on I told him that the air was blowing cold and then hot...so I knew that it wasn't that it wasn't working, it was just that the thermostat seemed to be haywire!. What did I know? He went into my HVAC closet, but couldn't find the AC. I called my front desk, and they assured me that it was in the same closet as the furnace. He told me she didn't know what she saying, and went outside to look for the AC unit. When he came back about 30 minutes later, he went back out to my HVAC closet, and low and behold he finally found that it was infact there all along This took the better part of an hour or so...when he finally went back to the thermostat and declared that it was the problem after all. He said he'd go check in his truck to see if he had one compatible & came back a few minutes later with one that would be good. He took a few minutes to install it, and then gave me the bill. Oh, btw..the thermostat was $100.00 The bill was $373.00!!!! I asked him why it was so expensive, and he told me that his time was billed at $125.00 an hour...and that the client is required to pay for driving time! First of all, when they take appointments that are not in their local area, they need to tell the client that they are charging them $125.00 an hour to get to your place. Once the client knows that, then they can decide if it's worth it or not. second, he spent the entire time either looking outside for the AC unit, or going to his truck....It was clear that the unit was working, and installing the thermostat took about 15 minutes. 373.00!!!! That's not correct in my book you make your own decision

Sean was very quick to respond to our request for bids to fix HVAC. He continued to be responsive…read moreand followed thru with the job at reasonable price with more warranty than others. We are happy with the price and work that was done and would recommend him.

I had a water pipe in my storage room burst, and Sean immediately responded to my request for an…read moreestimate. He was at my house in less than an hour, figured out the issue, and had repairs made quickly. Big relief! He did a great job!

Inherited a one time service visit when I bought a condo. A broken plastic latch that keeps the…read morefilter in place was not repaired on the service call and the return air chamber box was coated in dirt causing buildup in the duck work. Was told they don't clean ducts even though they are part of the cause with the leak at the broken latch filter door. I do not recommend this company under any circumstance. The tech knew the $2.46 latch was a problem but said nothing about it but certainly was vocal about buying/owning the company someday.

I interviewed with Thompson. They took my social security card and drivers license. No follow…read morethrough with my application. Rude and disregarding of me as a skilled FEMALE SERVICE TECHNICIAN.