We hired American Air for the first time last week on a recommendation by a neighbor in The Ramble…read more The tech, Joey, who came to our house was great! He fixed our HVAC issue quickly, efficiently and accurately for a very reasonable fee. He was very courteous and friendly. We will call them again whenever we have an HVAC issue again!

I had a great experience with this business installing my heat pump. I see that a lot of the other…read morereviews mention a rude admin or receptionist - I called their office multiple times during the processes and the person I spoke to was always friendly and respectful. It's possible that they've hired somebody else since those reviews? Either way, it was not a problem for me, and the owner Jason was always very responsive, professional, and agreeable when I called or texted him, as were the techs who did the install. I first had American Air out last fall to look at my heat pump due to it tripping the breaker. The technician was friendly, knowledgeable, and didn't try to upsell me on a new unit or extensive repair. After checking line pressures, he explained that the system, while nearing the end of its life, was okay for the time being. Service charge was minimal. Because of the good experience, I kept them in mind for when I wanted to upgrade. Then this week I hired American Air to upgrade the 20 year old heat pump with a new, more efficient Gree unit. They were timely and friendly in all our communication leading up to the install, including coming out to give the quote. On the day of install, the technicians arrived on time and reviewed the indoor unit location, eventually proposing a better install configuration (hung from the ceiling) at no extra cost beyond the initial quote despite increased effort. They went over each step of the install with me, including where I wanted the cold air return vent moved to. Techs worked efficiently and were happy with me checking in on progress from time to time. Going over the finished install, I was impressed with the level of quality and attention to detail. When moving the cold air vent, they were careful not to damage the floor or joists in the process. They patched any holes in the exterior wall from previous line runs, correctly fixed new wire runs, and strapped and repaired my existing ducting (without being asked or necessarily expected). All trash, debris, etc... was cleaned up and the basement/crawlspace was tidy when checked on. The new unit they installed is great, extremely quiet and efficient. The install cost was agreeable and affordable for the services rendered. Overall I had a great experience with American Air and would highly recommend them. This is a company that clearly cares about its customers and employees. Special thanks to Jamie for his hard work on the install and Jason for the quote and services rendered.

If you are looking for a great WNC hvac company call Pyatt Heating and Air. The office staff is…read morevery attentive and normally responds same day. Our technician, Rusty is very knowledgeable and was able to get our heating system up and running after the hurricane. We will be lifetime customers of Pyatt !!!

Had a GREAT experience with Pyatt Heating & Air all around! Sarah was so kind and helpful when I…read morecalled in a panic about my HVAC going out before extreme cold weather. Jeremy arrived later that same day and returned with the needed part. About a week later, I had another problem over the weekend before another artic blast (that turned out to be a mouse, not anything related to them) and the owner called me back first thing Saturday morning and sent their on call person, who happened to be the same service tech, Jeremy, back out that same day before the cold weather. I couldn't be happier with the service, response time and very fair pricing!. Highly recommend. Thank you!

This company rips people off. My mom called this company in October of 2023 to diagnose an issue…read morewith her Air Conditioner. My mom is in her mid-seventies and was taking care of my aunt who had just had surgery and was in her eighties- and it was HOT! Long of the short - this company charged my mom $450 for a $21 part and 20 minute visit. My mom raised concern about the price and was told by the manager that everyone was charged that fee because he had to pay sick time and healthcare for his employees.. $21 part.. 20 minute job.. $450... call another company

Zero stars. The Mountain heating & cooling service send two inept employees and their manager to my…read morehome. They fiddled-around on my gas furnace. And, charge me $240 for... nothing. My gas furnace was going for two hour.... and, then, it stopped. My friend called-up Mountain heating & cooling service and the guy told me that my gas furnace needed $2000 to replace the motherboard and the fan! They are a team of con men.... Or, a blithering idiots. By the way, I have a disability; a catastrophic massive stroke and speech problem.

Updating after I revised my profile to indicate I actually live here, not SF…read more Outstanding. Our heat pump has been iffy since we moved in three years ago. It finally turned into an iceberg in mid-November during the cold snap (reversing valve sensor inop). It took a couple visits to diagnose, acquire parts, and fix all the issues, and Doug's team kept us updated on progress throughout. However, the best part was when James asked if the unit was still under warranty. We checked and it was, with only two weeks remaining on the covered period! So all the parts were covered and the work was completed before the deadline. Considering how much time they spent I was very pleased with the final bill. And their mindset to ask about our warranty just shows they're doing their best to save their customers money. Highly recommended! Thank you, Doug and Team!

Had them come out to check out my unit as my AC wasn't working. Charged me literally hundreds of…read moredollars ($960) not included their "diagnostic quote". Didn't end up working. Had another company come out- $250 and working. Avoid, avoid, avoid

I got 4 consultations for HVAC installation in my tricky 115 year old house. Ledbetter had the best…read moreengineering ideas for how to get around my lack of attic & crawlspace. Clearly the most experienced of all I'd talked to. They installed, Helene flooded my property, they called me immediately & said "what do you need? We know you got hit." And they worked 14 hour days, 7 days a week to get people winter heat after the hurricane. They didn't even really charge me for labor on my hurricane hit situation & worked hard to get parts covered by warranty. They went above & beyond what I think any company would have done. I'm grateful they're part of our community.

We started out with a simple oil furnace replacement from the flood, add more problems and time and…read moreyou get a mess. These people (I'm including the owner on down) went above to make it right, I can't say enough. Thank you all so much!

Very nice service!! We needed a replacement part & they…read moredidn't change for a second service fee. Would use them again On time & knowledgable

Kevin, Jay and Cameron have taken great care of my old house! Can work on Boilers and high tech…read moresystems The best

I was introduced to them through my home warranty company , many years ago,and have always found…read morethis company to be professional ,quick and excellent in their service. Andy always seems to respond quickly and I use them for my property management company because they always seem to get the job done quickly and at a more reasonable cost than most! When others give quotes I always like to get a quote from them too because I feel I can trust them to do it right the first time around!

Worst company ever. They charge a hefty fee to come out and analyze your gas fireplace problem…read more Then they say they'll get back to you with pricing for parts and you never hear from them again. Never return calls. They just take the money and run

We had a sewer backup at the house. I have an annual contract with another firm but when I called,…read morethey couldn't guarantee getting out in more than a week. I was recommended TPH by another plumber I know who mostly does install. They came out the next day. We had bought the house a few months ago and didn't really know anything about the system which is a grinder pump. They were pretty sure it was electrical but the access needed to be pumped. They took the initiative to coordinate with the septic pump firm and got them out that afternoon. Next day they fixed the issue in a manner of a few hours. In addition, Jason, Byron and Ronnie were so professional and just good dudes. My dog thought the same thing and he's pretty picky about who he warms up to. I see a few negative reviews about the hourly cost. That just seems out of touch. We've had other plumbers both here and in Dallas and TPH's rate is right in line and frankly better service. I'm canceling my other annual contract and will be using TPH.

I called TP Howard yesterday morning for help with a water leak. Within an hour Andrew arrived,…read morequickly diagnosed the problem and fixed it. The response time was faster than expected and Andrew did a great job. Thank you!