So this is how petty this dealership is. They reached out to me to buy a car I had listed on FB. Sent them all the info and after pulling a carfax they made me a cash offer. After a couple days I reached back out to see if I could get more for my vehicle if I were to trade it as we all know they can show you more for a trade based on the markup they have in their own vehicle. Not at Rivertown Subaru. They offered me less. No problem right, simply walk away. A week later one of their salesman (Teron) then gave me a 1 star rating on my Facebook commerce account stating "vehicle has been in an accident and did not disclose". Not only is this a lie it doesn't even make sense. Any dealer out there is going to pull a Carfax to verify the vehicle condition so you'd have to be a fool to tell them it hadn't. It never even came up in our conversation as I simply supplied the VIN so they could verify condition. To say anything different is not only dishonest but slanderous. But that's exactly what you get with this dealership. To say I'd highly NOT recommend them would be an understatement. read more

Rivertown Subaru - Auto Parts & Supplies Near Me - Columbus, Georgia

I have been to many different car dealerships looking for a car over the past several weeks and I have to mention the #1 BEST Experience I had was Rivertown Subaru in Columbus, Ga. From the moment I walked onto the lot I never once felt stressed or pressured. I had the pleasure of having Zach as my guy. Zach was laid back but knowledgeable, friendly but not pushy...everything I was hoping for in a Car Salesman. I went on a couple test drives and immediately knew I loved the Outback/wilderness. Took me two trips but I bought the vehicle I wanted. The sales manager, the finance manager made me feel like I was family not a customer. They knew I had done my research, my homework and helped me with a successful, awesome car buying experience. Thanks Subaru of Columbus!!!! read more

Rivertown Subaru - Auto Parts & Supplies Near Me - Columbus, Georgia

I bought a cross track last month and needed a small pair this week. Both times I was treated with utmost courtesy, assisted with every need or question. It was a great experience. I want to say thank you to everyone I got in contact with. Ursula King. read more

I'm normally pretty easygoing, but my most recent experience wasn't pleasant at all. I had the differential fluid changed at the 60k mile mark. After I left, I drove the car home and I didn't drive it anywhere for 2 days. I took it to a car wash and noticed an oily film on the rear window, and all over the back of the car. I took it to a local mechanic and he put it on the rack, and the Subaru dealership DIDN'T put the differential plug back in. The service manager didn't seem very concerned about his employees' standards, nor my safety. Each "loaner" (3 different vehicles) had some sort of issue with it. read more

I bought a new car here, love my Subaru, but this dealership screwed me over. Ended up costing thousands more than I was quoted and everyone begs for a 10/10 on their reviews. Buy a Subaru, but avoid this dealership at all costs. They will rip you off. read more

bought an outback wilderness in early January. temp tag expired on Feb 19. we went to tag office and they explained that river town should have sent us something in the mail that we needed to purchase a tag. I have called twice and left messages with 0 response. The last message I left was to Debra in the title department read more

The service advisors (specifically Ronnie and Amber) are always super helpful, professional, and always make my appointments run smoothly. I would definitely recommend going here if you value good costumer service and trusted vehicle maintenance. read more

AVOID THIS DEALERSHIP AT ALL COST. My step-mother has bought 2 Cars from the dealership. The first time car she bought was a Jeep. She got the car and there was problem after problem. It got so bad to the point where they basically had to buy her car back and get her to get a new one. SHE HAS HAD EVERY LONAER there. They got her into a very novel very well kept 2014 Subaru Outback premium. She just called and told us they she is there for the same problem and this hast to be the 4TH TIME. THE SERVICE DEPARTMENT IS LAZY!!. They told her that's they don't know what the problem is with the code YOU WORK THERE FIGURE IT OUT. Never and I mean never come to this dealership read more

Had the 12k service performed in my 2021 Forester. All service appears to have been completed, however the service tech missed closing the lid on the washer fluid. While this wouldn't have caused a major failure, it is the attention to detail that I wanted to call out. read more

My wife and me are proud SUBARU owners since 2001. We have owned several models and experienced the burden of the few dealers that SUBARU made available in South Florida to service these cars. We're moving to GA and found that one of our vehicles needed service, found Rivertown Subaru 60 miles from where we live and scheduled a same day appointment. Comparing previous experience, the Rivertown Team made me feel like we found a great place for the next service needs for our cars. Friendly and knowledgeable staff is the key. THANKS read more

this was my first service since the purchase of my Ascent from Rivertown Subaru. The service team was super friendly and helpful. The wait time for my vehicle was about 1 hour. Thank you for an excellent experience. read more

Very deceptive. Will tell you a vehicle is available, at closing, let you drive 3 hours to buy it the next morning at opening and low and behold, it sold the day before. Will never do business there. Avoid at all costs folks. read more

Always had great service here. Brought in my crosstrek for an oil change and they did a complimentary inspection of all the oils, headlight/tail lights, tires, and brakes! I ended up needing a tire patched up for a slow leak and it was only $25! Nice people too. read more

Just bought our 3rd car from this dealer (dating back to when they were Jay Subaru) and could not be more pleased with the experience. First, Charles Fields was out salesman and is awesome. He knows he's selling an awesome product and is an absolutely no-pressure salesman. He lets you drive and look the car over. He will let you talk privately as much as you need to. He is personable and a great person to talk with. I've bought lots of cars from all over the country and he is by far the best salesman I've ever dealt with. In addition to the usual car salesman stuff, Charles really looked out for us. I had been in a couple times and was looking for something, but was not really specific. Honestly, I was probably hard to figure out. However, Charles called me weekly for over 2 months to check in. He kept me informed of pending trades that were coming in that I'd be interested in. Ultimately he found the right one for us and we bought a new Crosstrek. I can also tell you, since this is my 3rd Subaru from this dealer, that the parts and service departments are also great. Melissa is great to work with and the crew always takes great care of our cars. All I can say is this - if you're looking for a great car, buy a Subaru; if you're looking for a place to get a Subaru, go to Rivertown Subaru. read more

Made an appointment with the service department, for a specific maintenance activity (timing belt replacement) approximately 1 week in advance for my MILs car. Dropped off the car on the morning of the appointment, and asked before leaving how long the work would take. After the intake person consulted the technicians, we were told about 6 hours. We fully expected, as always it would probably be more like 8-10, so we planned to pick up the car the next day. By the next day at noon, we had heard nothing about the car status, and called to see when it would be ready. At this time, we were told they had no idea, because they didn't order parts until it was dropped off, even though they had known well in advance why the car was coming in for service. Then, they attempted to say they couldn't order parts until they had figured out what was wrong. There was nothing to "figure out" it was discussed when we made the appointment why it was coming in. Now, my 75 year old MIL is stuck in rural Ga with no car, and my husband and I were only in the area for a couple days to get this car taken care of, and couldn't stay any longer than we had planned for. Then, my MIL was getting worried and started calling the dealer. Having no idea who she was, the person answering the phone just started giving her information about the car etc (her name is not affiliated with the car in any way, we purchased it for her and it's in our name), and as unprofessional as the whole situation had been up to this point, I was baffled they would randomly give out a clients information to some person who could have been anyone. And this of course just caused more distress for my MIL, who we were trying to keep from worrying. All in all, it ended up taking them 4 days to do what we were told would be done in 6 hours, all while charging more than double what a quick google search indicates the job should have cost, and based on the initial estimate charging a labor rate of 316.00 an hour. read more

I didn't realize that there are STILL businesses that operate with the BAIT AND SWITCH tactic!! There is absolutely no respect for a single woman, with a check book, trying to do business with Rivertown Subaru. I have purchased from them before...different management...with zero issues and a great vehicle. When I asked questions I was given incorrect information and interrupted while speaking to my sales agent by the GM only to have him discuss a trip to atlanta! When I called back to discuss my concerns with the GM....he yelled and hung up on me! I bet if I were a man or had one standing by me THIS WOULD HAVE NEVER HAPPENED!! Needless to say I purchased elsewhere. BUSINESS WOMEN BEWARE....SHOP ELSEWHERE!! CHECK OUT AUTO NATION!! In and out in 17 minutes with a new vehicle and treated with the utmost respect!! Go see Brian and Christian for the same experience I had! read more

So I just recently bough a beautiful 2015 Subaru BRZ with less than 25K miles on it. Previously owned by a race enthusiast, the BRZ was heavily modified with a turbo, oil cooler, catch can blow by system and a race tuning. Driving down I85 to Montgomery from Atlanta and I enter a rain storm and within a minute the car, like a switch had been thrown, shut off. I sat on the side of the highway for 3 1/2 hours and could not get anyone to look at it because it was a warranty job even though I knew because of its modifications that Subaru would not honor warranty. $160 tow truck out of the way to the nearest Subaru dealership in Columbus and I was met by Service Advise Michael Ippolito. Nice enough guy, they were going to take it in and at least diagnose. I informed him of all of the modifications to the vehicle and inquired into his ability to work on a vehicle with aftermarket modifications. Michael assured me they would be able to check it out. Waiting on an Uber back to Atlanta and their tech comes in and says "First off, I don't know what the problem is, but I think you melted your valves", and Michael is sitting there confirming the diagnosis without even realizing that his first statement completely and utterly nulled out the second one. They said they were having a Subaru field tech come to confirm. Fast forward 2 weeks and I get a call that my car threw its timing chain...at 25K miles and it was going to be over 1,800.00 to tear down and confirm. Again I asked whether or not they were going to be able to make the repairs given its aftermarket modified condition. Again Michael assured and confirmed that it would not be a problem. Fast forward 4 days and now Michael is telling me because of the aftermarket modified condition he was not going to be able to repair or put my car back together. He had 4 opportunities to tell me this whole CAN'T WORK ON AFTERMARKET caveat and when I inquired why this was the first time I was hearing this and that he had a responsibility to tell me prior to investing 1,800.00 into a teardown and he became irritable and started yelling and talking over my questions. I closed the conversation and spoke with the Service Manager Ken who chose to double down and back his advisor telling me it was going to cost more to put it back together. Having worked in Auto Service for a prestigious So-Cal Toyota Dealership, I know that a teardown estimate includes tear down time and reassembly time should I opt out of paying for repairs. Not only did Subaru not reassemble the car, but they left all the pieces in the trunk, so now the new shop has to be paid to put it back together to properly diagnose it. #1. Rivertown Subaru not only didn't provide me with a Repair Order when I left the vehicle at the shop, but now they are refusing to give me my final paid invoice with itemized breakdown. Not only is all of this illegal, but it begs the question of how and why Subaru America would allow a dealership in their network to carry on with this lack of integrity. Not only am I going to submit certified letters to the dealership, their owner group out of Texas, but Subaru America and GA's state regulatory agency and the Better Business Bureau. I'm also a film director with film cameras and editing equipment so social media will be blessed with this saga for generations to come and will take half the investment to make it go viral. I will be forced to sue them for remedy of my damages, but at least they made it easy for me. STAY AWAY FROM THIS DEALER...spend the time and take it to Atlanta. YOU WILL REGRET IT. read more

Purchased a used certified vehicle a year ago 4th of July weekend 2015. A week later, I was driving home on the highway at night for the first time. My view was really dark so I turned on my headlights. Still darkness. Hmm... Next day go to buy new headlights. Old ones were burnt to hell. I mean come on, certified + inspected but both head lights burnt out and no one checked? Dangerous as hell. read more

Employees are good and everything else but they're horrible at keeping track of paperwork here. More than twice my wife had to resign paperwork and products I've ordered they said first it's not paid for twice and can't find it after they've called earlier in the week telling me it's in stock. Which sucks cause the service and sales work is exceptional, but keep your receipts and the order numbers also gets packed and busy on the service side so expect a wait sometimes. But I recommend besides those issues my wife and I experienced so far read more

We bought a 2015 Subaru Forester from here and it was a fantastic experience. They were great to work with and the negotiation process was very professional. They ended up giving us the best price of any dealer in the Southeast (and yes, we contacted all dealers in the Southeast), which is what really makes me want to give them 5 stars, but it was also an extremely easy process. There were some minor mixups with paperwork at the end to finalize the purchase, but outside of that this went as smooth as it could have gone. I recommend the car as well! (only had it 3 months though) read more

First of all, I would like to thank the team that stayed after-hours for my arrival (after work Thomasville, GA to Columbus, GA) to purchase. I really appreciate you entrusting me to be there to purchase the car. I had already had trouble communicating with local dealers (in particular Albany area at Five Point Dealerships) for my desired Ford Edge. All I knew was that was the car I wanted at the best price possible. Scott was very pleasant and had my car pulled to front door for me as I arrived. It is the little things I appreciate. There was no rush, keep in mind my arrival was 15 minutes before closing! I guess having my financial part taken care of was somewhat a good thing at least as far as time was concerned. He assured me Rivertown was no "Mom and Pop" dealer. And sure enough it was not. My first car was purchased from a BuyHerePayHere so I knew what he meant. I have been enjoying my car for a week now!! Thank you for your service Rivertown Subaru read more

very dissatisfied with tech support. Nobody can even offer any bit of help. You would think that when you buy a subaru they would want to be loyal to the customer read more