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    Rivertown Toyota

    2.4 (109 reviews)
    Closed 7:00 am - 8:00 pm
    Updated 1 month ago

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    Services - Rivertown Toyota

    Check engine light

    Engine oil light diagnosis

    Auto general diagnosis

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    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto pre-purchase inspection

    Auto maintenance

    Oil changes

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto steering and suspension repair

    Routine automotive maintenance

    Transmission leak inspection

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    I've waited a few weeks to write this in hopes the managers would take care of the situation but they have yet to do so here we are... May 13, 2024 we took our 2019 4Runner Pro in for an oil change. When my husband picked it up they informed us the bolts on our skid plate were cross threaded...in reality we were missing a bolt due to their shops negligence in loosing it. On our vehicle you have to remove the skid plate to preform the oil change. Therefore if a bolt is missing... that wasn't missing prior to the service... that falls on the shop to fix/ replace. We also noticed the tint on our windshield was ripped, and a new mileage sticker for next service was slapped on top of it. Nothing was said to us at pickup. It looked as if they were trying to conceal the damage and hope we wouldn't notice...We did... I called and spoke to Tre the manager. He was more than happy to pay for the tint to be repaired at the shop it was originally put on at. Great thank you, however I still had to take another day to run around and get this handled. We also needed to get a recall on the fuel pump handled. This appointment was originally scheduled May 20, 2024 but was rescheduled to May 24, 2024 due to the "call center scheduling it incorrectly". I was told it was a 2-4 hour service and we would be called when it was done. At the same time they were also supposed to replace the missing bolt. We did the overnight drop-off for our 8am service appointment. We called around noon checking on the status as we hadn't heard anything. We got placed on almost 35 minute hold and while on hold received a text photo of our 4Runner on a lift, taken apart but not finished. They stated they had started the service but left for lunch and they would be finishing when they get back. Our vehicle was not ready until 4pm! 8 hours we were without our vehicle on a job that should at max take half that time (their words). When we finally got to pick it up the key was handed to us, no direction of where our vehicle was, no information on if they had finished all the work or anything. We were given excuse after excuse of why it took so long, "the air compressor was out" "we lost power and it made us behind on all other services". This shouldn't even matter since our appointment was first thing at 8 am. Once we found our vehicle that was parked in the back of the service lot we also noticed the bolt was still not replaced! We went back inside and waited 45 mins for Tre to be available and to talk to him about our frustrations. While we were waiting, Natalie ran back and forth to the parts department trying to find a replacement bolt but later realized they had to order it in. We said that was fine and she assured us they would call as soon as it came in and get it taken care of. We're not heartless people here, I work in customer service myself, and I recognize that Tre was stressed dealing with another customer issue. We were politely and patiently waiting for him but eventually left after being assured by Natalie that he would call us when he was available. My husband has since called and gone in to try and figure out the situation with this missing bolt. The Service Director and Service Manager have both dropped the ball on this situation. They've ordered the wrong bolts on two different occasions. They asked him to come in so they can again look at this bolt and order it in. When he was there they were nothing but dismissive and acted annoyed they were having to deal with this issue. All these other issues while frustrating were slightly handled and we let it go. But due to the dismissive nature of the situation as a whole and past issues with this dealership and service department, we decided to warn others. As of today July 2, 2024 we STILL have not gotten the replacement bolt for our skid plate. STILL have not received any follow up calls from either manager. We will no longer be giving Rivertown Toyota any further business nor referrals. We are extremely disappointed that this Toyota Dealership has gone downhill over the years.

    dropped my vehicle off at 9:30 this morning for a 10 o'clock appointment. At 2:52, my vehicle had still showed that it completed the arrival process and had yet to been touched by a mechanic. This is the second time I have had issues with this company.this is the second time I have had issues with this company. I do not recommend it. However, if you want to waste your time by all means use this company. If you want your vehicle fixed properly and in a timely manner, take it elsewhere.

    The mileage was 47,112 IN 2014!!! 10 years ago! This car isn't worth $5000. And was not even available to drive. Horrible.

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    5 months ago

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    7 months ago

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    11 months ago

    Selling a car, Rivertown used car manager offered half what other dealers were offering.

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    1 year ago

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    11 months ago

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    8 months ago

    5 hour wait time for inspection and oil change. The worst place ever. the advisor left during the work, I had no one to reach out to.

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    2 years ago

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    Thank you for your kind words for our staff, we appreciate it!

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    6 years ago

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    3 years ago

    Absolute poor service. Scheduled oil change at 9:15am. I sat and waited for my vehicle till 3:50pm for an oil change only.

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    Review Highlights - Rivertown Toyota

    Nikki Fisher gave me an accurate quote on price, service time, and demonstrated brilliant transparency through out the process.

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    Discount Tire

    Discount Tire

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    This rating is a must for me because I received quality service and unexpected results from…read moreDiscount Tires. I own a Ford Explorer with less than 25,000 miles. I had trouble with my relatively new front passenger tire. I took it to five businesses for repairs before coming to Discount Tire Co. on Whittlesey Road in Columbus. Even Ford said nothing wrong was discovered. Another company said that I needed a new tire. At that point, I was frustrated and thought the only way to eliminate repeated loss of air pressure was to purchase a new tire then for balance purchase two. Michelin tires are not cheap. However, I didn't want to throw away money before time for it. Yelp took me to Discount Tires with the highest rating for tire repairs out of a list of 10. I was amazed by the customer service. It was discovered that I had a valve leak. Get this, I was charged zero, nothing for the repair. When I need new tires, I will buy them from Discount Tires. Plus, as I waited a short time, I heard how the agents were equally responsive and provided quality concern with other customers. Community, let's support this company.

    Buyer Beware! Never had I ever experienced a place that couldn't set the camber right on tires…read morewhich completely wore out within 6 months. Paid for an alignment but they couldn't align them. They gave me a print out of how off the camber was which just shows they don't know what they're doing. Took it to the dealership and we had a good laugh. I wasn't happy about having to replace tires again but at least my family and I are now SAFE on the road!

    Advance Auto Parts

    Advance Auto Parts

    (4 reviews)

    When my father passed he left me with about 20 cars and my goal was to fix them all. I have all 4…read moreof the major auto parts stores within 2 miles of my house and all want my business. I chose advanced because they offered perks bucks to the do it yourselfer. So for the past year plus i have been going out of my way to buy parts from advanced on miller road. Shelly and Candy always go out of their way to get me the parts i need and are always very welcoming and professional when i visit. Now, apparently because of what the corporate geniuses at advanced have decided, my perks bucks account has been closed, with $60 available to me! As far as Im concerned Advanced has stolen $60 from me and excluded me from a program thats available to everyone else Without even asking me!!!! But, apparently im not the only one. A quick check of Reddit will show you they do it to everyone that actually buys autoparts and uses perk bucks regularly! Very bad business and shady as hell. As soon as Shelly and Candy make their way to a more reputable business, then my money will too. And, its at least $500 a week!!! until then, i am recommending all my friends, family, coworkers, and DIY associates to skip Advanced and go to another brand. You dont need perks bucks! The others will give you 20% off "every purchase" just for being a loyal customer The same way they did for me!!!! And their stocks aren't plummeting!!!! Final thoughts, Advanced corporate screwed over a very, very loyal customer over a $10 reward program!!! i would drive a 100 miles to get a part before i let Advanced have a penny more of my hard earned money.

    Went to AAP due to a battery issue. I'd purchased a Die Hard Gold series battery at this store in…read more2022 and It appeared to have developed a problem. Rob and Jose were very helpful in resolving my issue. They ensured that the customer came first! This is something that is missing at many places of business, but not there! My hat is off to these two professionals, job well done!

    Rivertown Toyota - car_dealers - Updated May 2026

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