I chose to use Pep boys because they came highly recommended. I called the day prior to confirm…read moreservices and wait times. I was told if I came in at that time it was about a 90 minute wait; so I scheduled an appointment for the following day (today) at noon. I am recovering from a major surgery and sitting for several hours to wait would be painful and exhausting. I arrived early (11:45) in case any paperwork needed to be done. At 2:45pm a staff member approached me, I thought my car was done, I was wrong. He was giving me an update that there was still one car in front of me. I have been here for 3 1/2 hours as I write this and my car still hasn't been started. They said nothing about being behind when I checked in at 11:45, or I would have rescheduled as I had other appointments this afternoon which I am now missing. I would have left but I was under the impression they were working on my car while I sat here. Incredibly unprofessional with no basic respect or courtesy for their customers. This was my first and LAST time using a pep boys. Edited to add, changing from 1 to 5 stars for their honestly after evaluating, they confirmed that my brakes are not critical as my dealership told me, still perfectly safe to drive. They could have lied to make more money by replacing them but that still would have had to be done another day.

Not sense in making an appointment for an oil change and tire rotation if it still takes 2 hours. I…read morewon't be back.

James was amazing to work with! He changed out our battery with a smile even thought it proved to…read morebe quite a pain in the butt!

Friendly customer service would be helpful. After all, there's an Auto Zone right across the street…read morenow. Instead, we face long waits because only one person is working and she is very rude.

What a great professional automotive retail store. Second visit and the staff was most helpful and…read morefriendly! O'Reilly's is my 1st pick to get parts and accessories!!! Thanks David and congratulations on the new member of the family!!!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

When my father passed he left me with about 20 cars and my goal was to fix them all. I have all 4…read moreof the major auto parts stores within 2 miles of my house and all want my business. I chose advanced because they offered perks bucks to the do it yourselfer. So for the past year plus i have been going out of my way to buy parts from advanced on miller road. Shelly and Candy always go out of their way to get me the parts i need and are always very welcoming and professional when i visit. Now, apparently because of what the corporate geniuses at advanced have decided, my perks bucks account has been closed, with $60 available to me! As far as Im concerned Advanced has stolen $60 from me and excluded me from a program thats available to everyone else Without even asking me!!!! But, apparently im not the only one. A quick check of Reddit will show you they do it to everyone that actually buys autoparts and uses perk bucks regularly! Very bad business and shady as hell. As soon as Shelly and Candy make their way to a more reputable business, then my money will too. And, its at least $500 a week!!! until then, i am recommending all my friends, family, coworkers, and DIY associates to skip Advanced and go to another brand. You dont need perks bucks! The others will give you 20% off "every purchase" just for being a loyal customer The same way they did for me!!!! And their stocks aren't plummeting!!!! Final thoughts, Advanced corporate screwed over a very, very loyal customer over a $10 reward program!!! i would drive a 100 miles to get a part before i let Advanced have a penny more of my hard earned money.

Went to AAP due to a battery issue. I'd purchased a Die Hard Gold series battery at this store in…read more2022 and It appeared to have developed a problem. Rob and Jose were very helpful in resolving my issue. They ensured that the customer came first! This is something that is missing at many places of business, but not there! My hat is off to these two professionals, job well done!

Staff were highy professional and personable. Kaoi in particular showed empathy in recognizing…read morethat as an 80 year old woman, I was not particularly comfortable in utilizing my charger and jump-start device. By not only being informative, she demonstrated patience and clarity that I was able to follow her directions without difficutly. In deed, AutoZone is fortunate to have Kaio on its staff and I was particularly pleased to see that her supervisor appreciated the personable and professional qualities his staff possessed

Went in for a quick windshield replacement that we lost while on the road. The NICEST staff!read more

Refused to test my battery, said they didnt want to get wet or their equipment wet. It wasnt even…read moreraining outside it had stopped. Lucky for me I had my husband come jump me off so I could go somewhere else and get a battery.

This is the only place in Columbus to buy a battery. The service is awesome! This is also the only…read moreplace where I buy wiper blades. Incredible service.

Fast Response from time I sent the request. Very Professional and courteous. Very thorough in…read moreexplaining process.

30 June 2026, After an inspection by a certified ASE MIDAS mechanic, my rack and pinion assembly…read morewas installed incorrectly and will cost me over 5 thousand dollars to repair for what JP AUTOMOTIVE installed incorrectly. 1 June 2026, Thanks. They had my 2009 Honda Ridgeline for over seven days to correct the installation of the Rack and Pinion Steering unit they installed on the 15th of May 2026. Thanks for picking up my Honda Ridgeline 7 days after the 24th of May for a follow-up on the 1st of June 2026. I'm still experiencing steering issues with the installation and underbody noises. I won't be returning for any future mechanical services due to the inconvenience of this issue. Yes, in the past, they did do a superb job, but it's time to move on after this SNAFU. One Star is in order! Thanks, I won't refer anyone to this Columbus, Georgia location ever after paying over 5 thousand dollars for future corrective repairs! Show less

Horrible customer service sold the wrong part and came back with the old part for them to match…read moreit.. sold the wrong part again.. instead of getting the right part i was told "i cant kept you we are closed" it was 10 minutes prior to closing.. i usually only shop at autozone but i was in a rush.. had to leave the job incomplete over night. next morning autozone helped me find the correct part in about 30 seconds NEVER AGAIN

Always has the parts I am needing, and for a low price. Shop has a bathroom and helpful associates…read more Also, one time had an employee come out and help for over 20 minutes with reinstalling a belt. Great place.