Great customer service and very thorough on their evaluation of the issue. Upfront and honest about…read moretheir policies and procedures. Quick turnaround.

I authorized what was presented to me as a "labor" charge for my vehicle, with the understanding…read morethat the issue would be addressed. After paying, no repairs were completed and the vehicle was returned in the same condition. The charge turned out to be for diagnostics only, but it was not clearly distinguished as such. Accurate labeling and clear communication are critical when customers are making decisions about vehicle repairs. I recommend confirming in writing exactly what services are included before approving any work.

Fast Response from time I sent the request. Very Professional and courteous. Very thorough in…read moreexplaining process.

30 June 2026, After an inspection by a certified ASE MIDAS mechanic, my rack and pinion assembly…read morewas installed incorrectly and will cost me over 5 thousand dollars to repair for what JP AUTOMOTIVE installed incorrectly. 1 June 2026, Thanks. They had my 2009 Honda Ridgeline for over seven days to correct the installation of the Rack and Pinion Steering unit they installed on the 15th of May 2026. Thanks for picking up my Honda Ridgeline 7 days after the 24th of May for a follow-up on the 1st of June 2026. I'm still experiencing steering issues with the installation and underbody noises. I won't be returning for any future mechanical services due to the inconvenience of this issue. Yes, in the past, they did do a superb job, but it's time to move on after this SNAFU. One Star is in order! Thanks, I won't refer anyone to this Columbus, Georgia location ever after paying over 5 thousand dollars for future corrective repairs! Show less

Sheffield is both dependable and honest. Regardless of your level of knowledge of car repairs, they…read morewill give you exactly what you need and recommend if you involve another vendor if it's not something they can do for you. You can't beat that confidence in many places today but you can here!

The Team at Sheffield Automotive are Outstanding and their Service is Excellent. I highly…read morerecommend them for all of your automobile services and repairs. Charles K

Great guys, very helpful!! Needed a tire change on a rental car. Got me…read moreIn and out right away!

I was having them work on my car because I had no one else I was next door at a different business…read morethey had told me try them so I did first time I felt I was over charged because I toldd the twice rack opinion boot I have all ready new bin the box I need put on ok he said the boot on the drive axle I saids no sir the rake opinion boot on the steering he said I just find out after we look at it I'm a few minutes i said ok never was mention again and pretty big bill I'm still pay for after loaning The money to pay them well i here again I know im getting over charged I'm upset they have had my car now 3 days plus all weekend because they were not open and had employees quit from what I see

Needed a rear main seal and starter replaced. He answered the phone and told me that this was…read moresomething he could not do. i am thankful that he did not waste my time and was honest about what he could and could not do.

Don't use this company. They will take your money and not repair your vehicle. They will ignore…read morecalls and texts. They don't have a physical address. Scammers. They were supposed to replace a part on my friends car. Showed up got the money for the part and disappeared.

New owners! Excellent service! Eddy was very knowledgeable and accommodating! The place is very…read moreclean and they have refreshments!

Took great care of my grandsons car !Thank you all for the competent repairs and reasonable pricing…read more. Will refer all family and friends to you all !

I needed new headlight bulbs properly aimed, and contacted many auto repair shops in Columbus…read more Every single one of them blew me off, stating that they were too busy, etc. Williams responded and traded messages with me. I took my car there a couple of days later and Bogie (his nickname) took care of my car and charged a fair price. In a city full of auto repair shops that don't care about customer service unless they can overcharge for large repairs, Williams was a breath of fresh air.

From the owner: 7068888420 Regina 7065306850 Adrian read more

This store is only concerned about profit. Please everyone do not buy their lifetime front end…read morealignment warranty.Most of the Firestones locations here will make you wait for extended hours just because you have a prepaid service. All of them are just concerned with the customers that are paying . Yet, I have paid them for other services. Why have an appointment and they make you wait for five hours and still not get service. This is piss poor service at the Firestones in Columbus and Ft.Benning, Ga area because I didn't have this problem in Kentucky. They are worried too much about winning their quarterly awards for the most sales instead of good customer service. Word of mouth can kill or slow down your profits so do better

I'm a long time Firestone customer. Not every location is great, we travel a lot, so I've been to…read moreseveral in many states. This location is above and beyond the others! I needed 2 loose wheel tire replacements, but could only Jack up 1 at a time. They located the odd size tires, had them delivered and mounted 1, then I returned with the 2nd wheel, they got it mount and ready in no time. Jeremy and crew are awesome, professional and hard working. If in the Ft Benning area, come here! Military Discount too.