Best experience coming here especially with ( Big E and JoJo ) not only they get the job done in a…read moresignificant amount of time but it's also filled with laughters and smiles !

I stopped by this company yesterday to get my car serviced. I was impressed by the initial contact,…read moreChris greeted me immediately and asked what I needed. I already had a quote and asked if it could be taken care of on the spot or would there be a wait to order parts. He informed me they could get it done right away. There was a turn because almost 2 hours later I had to go to the register and ask what the problem was. The manager James was just as hospitable as Chris and this put me at ease. I explained my issue and he did everything to remedy the situation. I am HUGE on customer service, so even though I had to wait, I didn't mind because I saw how each of their employees interacted with the customers. I myself interacted with 3 people that day and each of them were respectable. The only thing that prevented this from being a 5 star review is the failure to communicate the issue with finding the correct part, otherwise great job!

Called in last minute on NYE, needing help with removing a socket that another shop got stuck on…read morethe lugs nuts of one of my wheels. Spoke to the brilliant Ms Tiffany who was very kind and willing to assist. I pulled up and Cody and Gabe, got the socket and lug nuts extracted with in 30 minutes with no BS, felt like a couple big bros helping me out. Decided to buy some new tires from them, Tiffany gave me an immediate quote, called in for the tires and they got me in and out. Shout to the gentleman with the glasses and anyone else on team that was part of the job. From what I experienced, the JP Auto Team really gives a damn about their customers and just cares about people general. Knowledgeable mechanics, Fair price and amazing hard working crew with the hospitality that really makes me love living in the South. If have car problems that can't solve this is where I will bring my business while I'm stationed here in GA.

Fast Response from time I sent the request. Very Professional and courteous. Very thorough in…read moreexplaining process.

Great customer service and very thorough on their evaluation of the issue. Upfront and honest about…read moretheir policies and procedures. Quick turnaround.

I authorized what was presented to me as a "labor" charge for my vehicle, with the understanding…read morethat the issue would be addressed. After paying, no repairs were completed and the vehicle was returned in the same condition. The charge turned out to be for diagnostics only, but it was not clearly distinguished as such. Accurate labeling and clear communication are critical when customers are making decisions about vehicle repairs. I recommend confirming in writing exactly what services are included before approving any work.

Great guys, very helpful!! Needed a tire change on a rental car. Got me…read moreIn and out right away!

I was having them work on my car because I had no one else I was next door at a different business…read morethey had told me try them so I did first time I felt I was over charged because I toldd the twice rack opinion boot I have all ready new bin the box I need put on ok he said the boot on the drive axle I saids no sir the rake opinion boot on the steering he said I just find out after we look at it I'm a few minutes i said ok never was mention again and pretty big bill I'm still pay for after loaning The money to pay them well i here again I know im getting over charged I'm upset they have had my car now 3 days plus all weekend because they were not open and had employees quit from what I see

I had a light go out and called to see if they could fix it. They could and as soon as I arrived I…read morewas met with nothing but great service and care. In and out with the light fixed within ten minutes. The garage was full of cars with oil changes and they went ahead and did my light in the waiting line. It was extremely affordable and nothing but great things to say about this location! I have used other locations for an oil change, but I will for sure use this one in the future. If you are looking for a fast, affordable, and wonderful location for customer service this is the place!

This is my second time here and everybody here is just awesome! The customer service is unmatched!!…read moreBoth times that I've been here they got me in and out. There's never a long wait. I usually go around 11am. The waiting area is super clean and they offer complimentary coffee while you wait. Both times that I've been here Krystal has gone above and beyond to give the best customer service possible. Not to mention they do quality work. They don't rush and they make sure to thoughly explain everything that's going on with your car. I would definitely recommend Grease Monkey

Come early morning if you can. Staff was punctual, pleasant, and very helpful. Derek was…read moreexceptionally helpful with the help of Ketron and Steve!

Unfortunatly this place got me pretty good. Long story short, I agreed to pay them $130 to see if…read moremy exhaust manifold were bad or leaking (diagnostic). Afterwards I agreed to pay them $2100 to have my entire exhaust pipe replaced, including both exhaust manifolds. I arrive to pickup my truck about 4 days later, I pay them and go home to check over their work. It looks like they replaced the manifolds, but they used the old hardware for the manifolds. Then you can clearly see the manifolds attaching to my old red, brown and rusty exhaust pipe. Then at the very end of my exhaust pipe (That was supposed to be replaced) they asked a 2 year old to weld this skinny exhaust tube to my old exhaust pipe. Im an honest and nice guy. Common, I seriously cant trust anyone now days. Very sad. Now watch them type some silly response to this. "Oh my goodness sir, were so sorry this miscommunication happened, please call our office at 706-327-2114" I am such an idiot. Please read over reviews before you go with a company. Look over the work before you pay.

Better service no point in making appointments when you still have to wait 4 hours. Also need to…read moremake sure they are doing what the customer asks not what needs to be done. Came in for one thing left paying for something that i thought was the problem, at-least thats what they told me. Car is still not working.

Worst customer service ever! Came in for a simple oil change. Kenny at the front desk said an hour…read moreand half. I check in two hours later and he says you're next up. Three hours later I walk in with my wife and daughter who have been waiting with me and find that my truck still hasn't moved. Couldn't keep my family there any longer and left. Kenny, a courtesy call or a truthful time estimate is all you have to do. Will never return.

I came in from out of town and needed an oil change, and I'm so glad I stopped here! All of the…read moreguys were nice, friendly, and got me in and out quickly. The service was smooth and professional from start to finish. I highly recommend this place!

Amazing experience! The staff handed me a cold water bottle upon arrival. Instant, quick service…read more Store manager, Daniel, was very knowledgeable and friendly, and did a great job of explaining what services were avaliable. Fair pricing and they really go the extra mile to give a great service.

I'm a long time Firestone customer. Not every location is great, we travel a lot, so I've been to…read moreseveral in many states. This location is above and beyond the others! I needed 2 loose wheel tire replacements, but could only Jack up 1 at a time. They located the odd size tires, had them delivered and mounted 1, then I returned with the 2nd wheel, they got it mount and ready in no time. Jeremy and crew are awesome, professional and hard working. If in the Ft Benning area, come here! Military Discount too.

Don't bother making appointment here or getting your car fixed. Made an appointment at 8am they…read morechanged it to 1030 at noon they said I was next at 2 so left because I had to. Inconsiderate lying jerks who put another car that just came in to do the job I needed done. WTF is an appointment for and why wait when u give someone else who just came in my spot. You all are inconsiderate and wasted a whole day for nothing. Karmas a bitch and I hope u get it soon

Quality service. Knowledgeable and friendly staff. Wouldn't trust my car to anyone else…read more #supportlocal

I come here for my oil changes for our vehicles. Never have any issues and a big plus is getting…read moretire rotation with an oil change.