Made an appointment to get the bottom rail on my daughter's car fixed as she had broken some of the…read moreclips off when she hit a median pulling into a gas station. Got there about fifteen minutes early, but they came right out and took a quick look. He said it might take an hour or so depending on if they had the clips on hand, so we went back in the office to wait while he started our file and could give us a quote. 10-15 minutes later another guy comes out to the waiting area and said all done Mr Norris, have a nice day and started to walk off. I reached for my wallet to get ready to pay, but he said don't worry about it, just come see us again if you need something fixed. They could just as easily have dragged it out, charged us for time, parts, etc. Bottom line, the car looks like new again and we were out of there just a few minutes past our original appointment time. Granted, not everyone will have as pleasant an experience as mine, but they could've taken advantage of the situation and got a little money off of me, but it was nice to see a business (any type of car maintenance, not this particular place) that can be notorious for taking advantage of customers exhibit some kindness, integrity, and customer service. I'll definitely be looking there first in the future for auto body repair needs.

OMG this has got to be the best experience. They made sure I was up-to-date on everything that was…read morebeing done to my truck. They went above and beyond to make sure it was clean when I got it back. They coordinated everything with the insurance company. I was able to have my enterprise car brought to me and all I had to do was give Joe Hudson's the key to return it. The staff were super friendly. You can tell it is well ran when the staff seem happy to work there. Gavin was a dream to work with. Mrs Kim was always smiling(so much I could tell it through the phone call)! Super reasonable prices too!

I've had work done in the past from them but this time the wait was entirely too long. I dropped my…read morecar off on February 6 for a "4 day repair" and now its February 22 and they continue to tell me the same thing "we'll have your car ready this afternoon" I won't be putting my car in this shop anymore.

Best body shop in town! Works great with USAA customers, I didn't have to do any paperwork or phone…read morecalling, they did it all for me. They even let me schedule when I could drop off my truck and just wait a couple of hours while they did some of the repairs.

Going to a automobile body shop for repair work knowing you have insurance coverage is one thing…read morebut going in knowing this is going to be out pocket is another. When I walked in to Franks and spoke with Jerry about doing some work on my wife's Highlander that wasn't really necessary but would sort of improve the looks I was expecting to pay a lot. Wow! Was I wrong. If I had gone to the dealership and got a quote I would probably not had the work done. Thanks to Jerry and his team my wife is happy. Excellent service. Professionalism from start to finish. Robert French

10March2026. Refused my business. Said he had enough or too much insurance work on the shop floor…read morealready and expressed concern that I would be unable or unwilling to pay if cost exceeds estimate. Not sure that's the real reason, but that's what they said. Offered to pay 1/2 up front, Refused. Brought my car in about 10am and got a written estimate. When I came back around 1pm, they had changed their mind. Not even a courtesy call before I drove in from Talbotton. That's my experience, hope yours is better.

Needed a rear main seal and starter replaced. He answered the phone and told me that this was…read moresomething he could not do. i am thankful that he did not waste my time and was honest about what he could and could not do.

Don't use this company. They will take your money and not repair your vehicle. They will ignore…read morecalls and texts. They don't have a physical address. Scammers. They were supposed to replace a part on my friends car. Showed up got the money for the part and disappeared.

I had a great experience with Upscale Detail getting my 26 Traverse windows tinted. The quality of…read morethe work was excellent, the tint looks clean and professional, and they paid attention to every detail. Customer service was great from start to finish, and they made sure I was satisfied before I left. My car looks completely different now, and I couldn't be happier with the results. If you're looking for quality window tinting and professional service, I definitely recommend Upscale Detail.

I conducted extensive research on various businesses prior to my visit to Upscale Detail Co., and…read moretheir reputation and customer reviews stood out. Jared provided me with car care products, without any obligation to use his services, while explaining all my options and maintaining transparency in every aspect. They aim to bring out the true brilliance of your vehicle. My experience with Jared and his team was exceptional, and I highly recommend them. Thank you, Jared! PS He is also a veteran.

I had body work done by this magnificent place last week. I was on FT Benning, and a lawn crew,…read moregave my brand new Chevy Silverado 2020 multiple chips in its Black paint. They did such a wonderful job, I was completely in shock. It was blended perfectly, and done properly. When you look down the side of the truck, it seams as if it was brand new again.lol. Their was a little wax residue left over, but while shining this beautiful truck, it was easy to take off.

5March2026. Overpriced with a side of attitude. Paying out of pocket to avoid insurance totaling my…read morecar. Written estimate about $11k. Too much for a fender bender. They said that anybody who quotes less will not be reputable nor will they do quality work. Next 4 quotes; $8500, $8100, $6900, $4700. Insurance quote $5130, not a total loss. CBW Northlake is the one quote so remarkably different and significantly higher. Alternatives to CBW Northlake are Massey's in Manchester or Castleberry's in Pine Mountain.

A very professional shop, without standing work ethics and value all costumers young and old…read more Recommend Norman's Automotive Services to all costumers needing good quality work done the right way.

From the owner: Paint and Body , glass work , tires , wheels and so much more.read more

I drive only Toyotas, and thus my experience with auto repairs is very minimal :) . My Camry…read morefinally needed an alternator at 230,000 miles -- its' first repair (other than brakes at about 190,000). I had no clue as to who to take it to; I did some research, and got some good recommendations for Willy Herold. They are not too far from me, and I was able to get the car there late in the day. None the less, they were happy and pleasant, and very efficient in giving me an estimate, which was very reasonable from what I'd heard about this repair. They got the part and had it installed quickly, and it's been running like a champ ever since... Sorry I have no drama for the review, but that's what we really want, isn't it? Our cars fixed fairly, quickly and competently without drama? Well, that's Willy Herold, in my experience! The atmosphere was pleasant and professional, the shop was clean, and they inspired confidence immediately. I feel good now knowing I have a neighborhood repair shop I can trust!

Buyer beware: I bought a used Forester here and 7 weeks later a rear caliper fell off and the…read morebrakes went out. Turns out the bottom is rusted enough to cause that, and the pre-purchase inspection I had from Firestone was a joke. The dealer downplayed the issue and did not offer to take any responsibility for selling a car that was clearly unsafe to drive.

Great customer service and very thorough on their evaluation of the issue. Upfront and honest about…read moretheir policies and procedures. Quick turnaround.

I authorized what was presented to me as a "labor" charge for my vehicle, with the understanding…read morethat the issue would be addressed. After paying, no repairs were completed and the vehicle was returned in the same condition. The charge turned out to be for diagnostics only, but it was not clearly distinguished as such. Accurate labeling and clear communication are critical when customers are making decisions about vehicle repairs. I recommend confirming in writing exactly what services are included before approving any work.