30 June 2026, After an inspection by a certified ASE MIDAS mechanic, my rack and pinion assembly…read morewas installed incorrectly and will cost me over 5 thousand dollars to repair for what JP AUTOMOTIVE installed incorrectly. 1 June 2026, Thanks. They had my 2009 Honda Ridgeline for over seven days to correct the installation of the Rack and Pinion Steering unit they installed on the 15th of May 2026. Thanks for picking up my Honda Ridgeline 7 days after the 24th of May for a follow-up on the 1st of June 2026. I'm still experiencing steering issues with the installation and underbody noises. I won't be returning for any future mechanical services due to the inconvenience of this issue. Yes, in the past, they did do a superb job, but it's time to move on after this SNAFU. One Star is in order! Thanks, I won't refer anyone to this Columbus, Georgia location ever after paying over 5 thousand dollars for future corrective repairs! Show less

Called in last minute on NYE, needing help with removing a socket that another shop got stuck on…read morethe lugs nuts of one of my wheels. Spoke to the brilliant Ms Tiffany who was very kind and willing to assist. I pulled up and Cody and Gabe, got the socket and lug nuts extracted with in 30 minutes with no BS, felt like a couple big bros helping me out. Decided to buy some new tires from them, Tiffany gave me an immediate quote, called in for the tires and they got me in and out. Shout to the gentleman with the glasses and anyone else on team that was part of the job. From what I experienced, the JP Auto Team really gives a damn about their customers and just cares about people general. Knowledgeable mechanics, Fair price and amazing hard working crew with the hospitality that really makes me love living in the South. If have car problems that can't solve this is where I will bring my business while I'm stationed here in GA.

That was genuinely the most efficient oil change I've ever seen. Three rows of cars waiting and…read morethey were getting through them with amazing speed- and effectively too! Will absolutely be taking all my vehicles to this location from now on

I use to work for Driven Brands. There was a sense of accountability and a level of honor and…read morerespect the company use to operate under. I remember when cars was damage there was no hesitation in taking care of the customer's issue. 6 years later, I do not know what happened to that standard. I have never heard of a company providing bad oil for vehicles and then not having any accoutnability for it. My mechanic advised that the oil was extremely bad. Both my vehicles engines have gone bad behind the oil provided by Take 5 and the manager talked to my wife soooo disrespectful about this situation, i will never take my car to Goo-Goo car wash, Take 5 or any other company associated with Driven Brands. I usually wouldn't put this type of review but when your manager dodges any accountability, talks to my wife crazy and then accuse me of sabotaging my own cars, there is nothing else to talk about. These folks care more about their bottom line than doing the right thing. There is no excuse. If I could give a 0 star I would. I will be filing a BBB report and I will not be letting this go. Your managers need to be fired and your quality of oil has caused issues to more than just my cars and the reviews from FL and the other area stores have similar stories to mine. Your quality of oil is crap from top to bottom and the level of care for your faithful customers is crap. If you want to make sure your car gets good service and good oil, do not come to Take 5. THEY WONT BE ACCOUTNABLE when they mess up. 0 quality. 0 on service. 0 on value.

I went in for a full service oil change on 4-16-2022.. I also did a oil system cleaner.. paid 99.00…read morefor a full service oil change.. I stood in the doorway of the bay so I could see what the pit guy and hood guy were doing . They did not check any of my gear boxes under my truck... Truck is 4x4. Did not gease any of my grease fittings. So I paid for them to just change oil and oil filter . Did not receive a full service at all... This is 2 huge mistakes in 4 days for this company... This is absolutely unexceptable...

Always does a great a job. I noticed a new guy (Asian) who doesn't like handing customers there…read morechange, Receipt, or keys in there hand. He lays them on the counter & tells you have a good day. I think it's rude however......

Brian Asst. Manager out in Valley Georgia does stellar work! Him and his crew are amazing. We…read morepulled up for an oil change he saw a complication and an additional need broke down the information professionally. Both him and his crew were knowledgeable worked to get our issue immediately resolved followed up with a detailed print out of our next step and wrote out a possible plan b in the mean time. 5 star knowledge, professionalism, and customer service!

What happened to this shop? I pulled in today for an oil change. There was 3 bays all with a car in…read morethem And another second car in line on the 2 other bays. I was instructed to pull in behind the car in the bay in front of me. In front of my vehicle over my head in big letters it says 10 minute oil change which in times past was a very accurate statement .a good 10 minutes later a car finally leaves beside me.who knows how long the car in front of me was actually in line. After sitting in line for at least 25 minutes I backed out, very disappointed and left. Please Take the sign down it's not true.

Brad Parker is wonderful and helpful. Takes time out of his busy schedule to send paperwork…read moreneeded. Goes above and beyond. April Collins Victory Driveaway.

this business is no longer open on Saturdays, so please change your posting to reflect that. I am a…read moreshopper of Tires First and have purchased from them for the past 10 years. Plus they also did front end work on my Toyota Tacoma, which had bad bearings and hubs. Excellent service! The only reason for the four-star rating is because they're no longer open on Saturdays.

Great customer service and very thorough on their evaluation of the issue. Upfront and honest about…read moretheir policies and procedures. Quick turnaround.

I authorized what was presented to me as a "labor" charge for my vehicle, with the understanding…read morethat the issue would be addressed. After paying, no repairs were completed and the vehicle was returned in the same condition. The charge turned out to be for diagnostics only, but it was not clearly distinguished as such. Accurate labeling and clear communication are critical when customers are making decisions about vehicle repairs. I recommend confirming in writing exactly what services are included before approving any work.

This store is only concerned about profit. Please everyone do not buy their lifetime front end…read morealignment warranty.Most of the Firestones locations here will make you wait for extended hours just because you have a prepaid service. All of them are just concerned with the customers that are paying . Yet, I have paid them for other services. Why have an appointment and they make you wait for five hours and still not get service. This is piss poor service at the Firestones in Columbus and Ft.Benning, Ga area because I didn't have this problem in Kentucky. They are worried too much about winning their quarterly awards for the most sales instead of good customer service. Word of mouth can kill or slow down your profits so do better

I'm a long time Firestone customer. Not every location is great, we travel a lot, so I've been to…read moreseveral in many states. This location is above and beyond the others! I needed 2 loose wheel tire replacements, but could only Jack up 1 at a time. They located the odd size tires, had them delivered and mounted 1, then I returned with the 2nd wheel, they got it mount and ready in no time. Jeremy and crew are awesome, professional and hard working. If in the Ft Benning area, come here! Military Discount too.

After waiting 6 hours for one roadside service to come out, A1 was called . They responded in 15…read moreminutes and got my tire changed in less than five. Now this is what roadside service is all about .... Super fast, super reliable, super friendly! Thank you A+ #1

Fast and helpful but calls after wants date. Really would be best left to being thought…read moreprofessional If you don't call after on a personal level. Otherwise very responsive and quick to arrive and help.

I came in from out of town and needed an oil change, and I'm so glad I stopped here! All of the…read moreguys were nice, friendly, and got me in and out quickly. The service was smooth and professional from start to finish. I highly recommend this place!

Amazing experience! The staff handed me a cold water bottle upon arrival. Instant, quick service…read more Store manager, Daniel, was very knowledgeable and friendly, and did a great job of explaining what services were avaliable. Fair pricing and they really go the extra mile to give a great service.

Great guys, very helpful!! Needed a tire change on a rental car. Got me…read moreIn and out right away!

I was having them work on my car because I had no one else I was next door at a different business…read morethey had told me try them so I did first time I felt I was over charged because I toldd the twice rack opinion boot I have all ready new bin the box I need put on ok he said the boot on the drive axle I saids no sir the rake opinion boot on the steering he said I just find out after we look at it I'm a few minutes i said ok never was mention again and pretty big bill I'm still pay for after loaning The money to pay them well i here again I know im getting over charged I'm upset they have had my car now 3 days plus all weekend because they were not open and had employees quit from what I see