They couldn't get the part I needed to repair my truck. Instead of making any progress, they just…read morekept leading me on saying it was on its way. They did this for over two months without a loaner or rental car reimbursement (even after asking multiple times). After two months, I just towed my truck somewhere else to do the repair, and they still had the audacity to charge me $215. Don't waste your time trying to get a part installed here. Thanks, Chris, you were useless.

As requested from the comment below my review, I have tried to call, no one is picking up. It's…read morehard to settle something when no one wants to pick the phone up. Nor is there an option on the menu to speak to anyone other than sales, parts, or service. I tried all including the "operator" and it sends me back to the original menu. Do not go here to get any type of work done. They will "replace" the engine and not do a test drive. Then damage parts when you give them a bad review. I've tried to get them to do right and nothing is coming up to fix their negligence. They also caused a 3-3.5" crack on the body near my headlight. Then tried to say there was significant damage. There is no damage. I took the trim piece off because the retainer clips are cheaply made and they break easily. So I removed it myself so it wouldn't fly off while I was on the highway. There's no customer service whatsoever. The photos are of my radiator they claimed to tell me was debris. Then changed it to the age is factor because I told them there was no way it was debris because of the location and it was only upper corner fan side. The vehicle is a 2020. There's no way age was a factor. There was absolutely NOTHING wrong with my radiator before they got their hands in it. To top it off, they cancelled the warranty on the "new" engine without even looking at it to see if it was damaged. And they didn't tell me they cancelled it. POS service techs and advisors and advisor manager. DO NOT GO HERE!

Gave is the best offer for our car, double what dealership offered. Before you sell to a dealership…read moreget a quote from carmax.

Terrible service front the business office made a tough day worse. When I was in dire need of help,…read morethey said, "sorry we can't help you" and made no attempt to do so.

Brought in our 2021 Honda Odyssey Touring, that we've owned since new, for a routine oil change…read more The service was completed, or so I hope. Two weeks later I went to replace the cabin and engine air filters and noticed that the coolant was an inch below minimum. I checked the "routine service inspection" sheet and it was marked as "good". There was literally probably 5 ounces in the reservoir. This is, in fact, not good. Now I question if the entire inspection and service was a sham. To put the icing on the cake, they even tried to give me a cash offer on our vehicle by phone as I pulled out of the dealership. I'll most likely go elsewhere for service.

Least expected to write this review as during the sales process everything was perfectly fine but…read moreafterwards is where my problems began. I purchased a 2019 Mercedes CLS53 AMG, when I saw the vehicle I asked if i could get a PPI (pre purchase inspection ) they denied it & assured me the vehicle has been through a rigorous 135 point inspection & sold it to me with a 90 day limited warranty. Since purchasing on August 27th almost 2 months ago the vehicle has been in the shop for over a month, from a coolant leak from a failed heater pipe to a turbo line leaking oil to now the oil leaking from deep within engine block from the high pressure fuel pump. (*update from when I first wrote this in my notes: Cam position sensor also leaking oil) The vehicle has over 35 hours & counting of in-shop service repairs. At the time of this review I still do not have my vehicle. Along with the vehicle being in absolute terrible mechanical shape, I paid cash for this car Aug 27th 2024 & now on Oct. 22nd still have not received the title (*update Received on 10/29/24)I reached out to my salesperson Josh multiple times to which he said he would check for me & now stopped responding to me all together. I called last Tuesday (10/15) spoke with Kevin the used car manager who said he would both check on status of my title & see if he can speak with his higher ups on if they can help me in anyway for the over $8,000 in repairs my car has succumbed to, which again is absolutely abysmal on a 2019 with only 54k miles. Kevin did not call me back on 10/15 as he said he would to update me on status of my title nor did he reach back out by that Friday 10/18 where he said he would have word from some of the higher ups on what they can do to alleviate this horrible situation. I instead called Kevin myself 10/21 hoping he would have an answer for both things but he just transferred me to someone's voicemail. I ended up speaking with someone eventually on status of my title & though it's absolutely ridiculous to have to wait 2 months for a title, Im happy someone gave me some sort of update. Now, autonation is a huge company & I was happy with their professionalism during the purchase process, however true colors always shine after the fact & that is exactly what is happening here. Usually it is the smaller lower end dealerships you have these problems with but unfortunately I and a ton of other people from these reviews have also dealt with super rough vehicles that Im not entirely sure how they get mechanically approved. I have all receipts from the repairs, little over 9 weeks of ownership & I have had the car for a total of maybe 2 weeks. Over $8,000 in repairs, was given 90 day warranty from auto-nation which of course does not cover all repairs, I have personally paid over $3,000 of the repairs from my pocket, along with towing costs when the vehicle broke down. Im sure there will be a generic comment asking me to call a GM. I did not want to write this review but their actions here have left me no choice at all.

Word of advice DO NOT BUY anything from autonation VW. Purchased a Tiguan Dec 26,2025 it's been in…read morethe shop for a week the vehicle was purchased with navigation. I took it in to be activated and to have a missing bolt and clip installed. Was told the vehicle came from the manufacturer with the wrong software the service tech then took it upon himself to delete it and installed new software without my knowledge or permission. The vehicle then started to have glitches (that I have on video and was witnessed by 2 employees) and I was told that videos don't prove anything by VW. Since they fixed the error now and installed the correct software the items I had when I purchased that are missing now don't matter and I have to just go without them. I also have witnessed them driving the vehicle after they said they were done with it to go eat lunch and sit near 5 guys for over an hour. Using a customers vehicle for personal use is not acceptable. Below are just a couple of the pictures I have. Also have a recording of the employee telling me it has the wrong software

I got an alarm on my car that said the brake system had an error. Took car to Autonation because it…read moreturned out the ABS control module went bad. They quoted $4991 for the repair. This is a 2011 Jetta, and I could have gotten a used car for that. Doing some research, I found out the OEM replacement part was around $1500, and they wanted to charge $3500 for labor. I believe they were trying to incentivize me to get a new car because they were offering to buy my car off of me despite the monstrous price of the repair. I'll never do business with them again. I ended up selling my car third party and then found out I could have gotten a non-OEM part for much cheaper and went to another dealer to do the programming. I think what makes me angry is because I believed them when they told me how much it would cost to make the repair, and I sold my car before I realized otherwise.

Loved how easy and fast Andrew, Sumi, and Angel made my purchase. They listened and tuned into what…read moreI wanted from the very first communication to the last.

DO NOT BUY FROM THIS DEALER…read more AutoNation Columbus sold me a damaged Palisade and made it worse with every "repair." The car had 1,300 miles instead of 22. It came back with MORE damage, including scratches, a dent, and eventually a torn door panel. They refused to answer calls for weeks, and one staff member (Shareena) treated us extremely rudely. Even Hyundai corporate couldn't get them to respond. All I want is proper repairs from a different AutoNation location because I don't trust Columbus to touch my vehicle again. Steer clear.

my jeep compass needed service and they are absolutely amazing with explaining information and…read morepricing. I tend to stay away from dealerships but Brian and Shelby were very helpful with everything! Brian took the time to call me throughout the day and update me about my vehicle and he was the absolute sweetest, I will definitely be coming back!

Prior to this past Saturday I was going back and forth with AutoNation VW out of Columbus, GA's…read moreinternet Sales Manager Dan. Dan apparently passed me on to their salesman Rick and sales manager Marc. I was told that I was approved and for me to drive down from my house in Lawrenceville, GA to Columbus, GA. Absolutely worst customer experience I have ever experienced in my whole life! I was given the complete runaround and totally ignored what the Manager requested and didn't accept anything I provided which I never was told about any stipulations regarding the approved deal for the trade! In other words they're nothing but a low level piss poor lying lousy worthless dealership!

Of all the used parts places on Brennen Rd in Columbus, GA the littlest shop on the rd (blue) best…read moreguy in town. The others either didn't have the part i needed or the pick-a-part down around the corner over priced as hell. Tyron is the man i`m new in town and this man didn't even try and hustle me. If you need a part for a charger or 300C like myself go and see this soft spoken fellow in the little blue garage big heart, honest and extremely reasonable Matched the price i got on ebay and i didn't even tell him what that price was. Any part i need for my 300C again i know where i`m going. Thanks Again Brian Steele (706)562-5650 bwsteele1969@gmail.com

Best Salvage company that I have used, very professional service and dependable.read more