So I bought my 2016 200 Chrysler last August . Now , remind you I traded my 2008 in for this car…read morethinking I had up graded.... never went to shop as much as I'm doing now with a 2016 .... I came in at 8:00 a.m. in the morning for them to tell me thermostat went out .... oh, I'm sorry correction Chris Greer didn't call me to give me an update on the progress of my car .....I go back to the auto nation only to find out that my car was not ready ! Remind you it was 4:00 p.m. I asked Chris how long does it take for you guys to put a thermostat in oh, like 3 hours .... really ? I'm thinking can he calculate it's been over three hours ..... so, my car should be ready right ? No,it wasn't ready ... when I asked to speak to a manger he smacked his lips ... The manger was nice of course , and made sure I had a ride when I went to enterprise.....The next day I come back my car was ready May 3,2017 .... Only to come back a day later May 5,2017 really? For a different thing now my heater went out ,and oh ,did I mention I smelled antifreeze ....I would not recommend this place ! I don't think they even know what the hell they doing ! An update I just left and I would recommend Trey Jett & his team for any issues or concerns!!He had wonderful customer service not only that he apologize for his peers actions concerning customer service that I had experience a day before ....It was the same identical problem, but he did fix the situation , and told me the problem. If I come back to this Auto Nation I would come to Trey and his team ! Thank you again!

Update: They reply…read moreto poor reviews saying to call their GM and they want to make it right and hope to hear from you. I've called 5 times now. Terry will not return your call. They don't want to make anything right, they just want it to look like they will. For the love of God go ANYWHERE but here. This place is sheisty.

Purchased 2 cars and sold one over the years. Love the atmosphere, culture and people as well as…read morechoices of used vehicles. As a matter fact, I just became an employee. Here goes nothing!

They lie and don't tell you everything you need to when you purchase vehicles. Make sure you do…read moreyour research before you buy anything. An they don't make repairs , they will say they did . An when you complain about it, they will say the manager isn't in and will call you back. An never call back, I recommend going elsewhere!

Robert Bean is THE BEST customer service representative at the North Lake campus. He follows up and…read moreis very helpful, knowledgeable and mechanically inclined with the automotive industry. He is very personable and thorough, which is why I recommend him to anyone needing a helpful resource. He plans and schedules jobs, not based on what the book recommends, but based on his experience and knowledge. Top notch guy!

Brought in our 2021 Honda Odyssey Touring, that we've owned since new, for a routine oil change…read more The service was completed, or so I hope. Two weeks later I went to replace the cabin and engine air filters and noticed that the coolant was an inch below minimum. I checked the "routine service inspection" sheet and it was marked as "good". There was literally probably 5 ounces in the reservoir. This is, in fact, not good. Now I question if the entire inspection and service was a sham. To put the icing on the cake, they even tried to give me a cash offer on our vehicle by phone as I pulled out of the dealership. I'll most likely go elsewhere for service.

Purchased a VW Tiguan in Mar 2023. Have had issues no stop since that time. Key Fob died within a…read moremonth. A/C issues. Tires replaced. Transmission replaced. I've spent 10k on repairs. This business should be held accountable for their poor customer service, lack of transparency and overpricing.

Word of advice DO NOT BUY anything from autonation VW. Purchased a Tiguan Dec 26,2025 it's been in…read morethe shop for a week the vehicle was purchased with navigation. I took it in to be activated and to have a missing bolt and clip installed. Was told the vehicle came from the manufacturer with the wrong software the service tech then took it upon himself to delete it and installed new software without my knowledge or permission. The vehicle then started to have glitches (that I have on video and was witnessed by 2 employees) and I was told that videos don't prove anything by VW. Since they fixed the error now and installed the correct software the items I had when I purchased that are missing now don't matter and I have to just go without them. I also have witnessed them driving the vehicle after they said they were done with it to go eat lunch and sit near 5 guys for over an hour. Using a customers vehicle for personal use is not acceptable. Below are just a couple of the pictures I have. Also have a recording of the employee telling me it has the wrong software

DO NOT BUY FROM THIS DEALER…read more AutoNation Columbus sold me a damaged Palisade and made it worse with every "repair." The car had 1,300 miles instead of 22. It came back with MORE damage, including scratches, a dent, and eventually a torn door panel. They refused to answer calls for weeks, and one staff member (Shareena) treated us extremely rudely. Even Hyundai corporate couldn't get them to respond. All I want is proper repairs from a different AutoNation location because I don't trust Columbus to touch my vehicle again. Steer clear.

DO NOT buy or lease a car at AutoNation Hyundai…read more I leased a brand new 2025 Hyundai Sonata N Line less than 2 months ago. The car already has mechanical AND electrical issues. In addition, when I called to ask questions about my tag, I was told that both the guy who sold me the car AND the sales manager that I first dealt with were no longer with the company. Very sus. I was told to reach out to Berlinda, who handles the title department. I called and was transferred to her voice mail. My question was very simple. And yet, she didn't bother ever calling me back. Also, they never submitted my paperwork to BlueLink or MyHyundai. And customer car care for MyHyundai took 23 days to respond to my email asking why my car wasn't registered to my MyHyundai account/app. And when they did, they wanted my DL, insurance card, and proof of sale, which all should have been provided to them by AutoNation at time of lease. This place is shady. Buy somewhere else.

Robert Bean is the best service representative on the North Lake campus. He's knowledgeable and…read moremechanically inclined to help with diagnostics. Robert is very personable, which is why most customers request him. He makes it happen........ top notch guy.

The TLDR version, AutoNation CDJR in Columbus doubled their estimate only after they had managed to…read moreslap a $200 diagnostic charge, Took our Grand Caravan in for an estimate of a known problem, a failed sliding door actuator, a common enough problem that Chrysler was forced to extend the warranty over. Unfortunately for us, our milage put us past the extended warranty, so we knew we would have to pay. We asked for the estimate and was told $300 labor, plus parts. We went to the parts department and was told $255 for the part. We decided to make an appointment (mistake #1). We showed up at 7:45 AM and they took our van back while we waited. They then came back with an estimate for $1150, nearly $450 more than our regular mechanic estimated. The part had somehow increased in price to $368 dollars. Mind you, they did not find any greater problem than when we came in for the original estimate, the original estimate was knowingly inaccurate. They said I did not have to get the work done, but I now owed the $200 for diagnosing the problem, the exact problem I told them we had when we came in. Since we were in for $200 already and had already faced the aggravation of dealing with this issue, we OK'd the repair (mistake #2). Since the job is supposed to take an hour and ten minutes and they told us they had already started, we decided to wait (mistake #3). Despite getting there at 7:45 AM we were the very last people out of the garage that day at 6:45 PM. We were clearly customers that did not rate in their eyes. We'll be looking for a new car in about a year and a half. I recommend Mike Patton in Lagrange. We have always been treated well by them.

Wow been there a few times had very good experiences, oh man went in there the other day this lady…read morewas rude impatient I understand they close at 4:30 she wouldn't ket a buddy help me lug two truck set in Georgia heat the she going to try to charge me more than buying off rock auto omg you have no idea what a b she was and I tried to cut up with her buy h era coke she's lucky I take the high road now a days because she was fixing to get her feelings hurt .yeah my new part from rock 31 dollars she wanted 37 beats the purpose of going t o the junk yard Brad G. Columbus GA

Of all the used parts places on Brennen Rd in Columbus, GA the littlest shop on the rd (blue) best…read moreguy in town. The others either didn't have the part i needed or the pick-a-part down around the corner over priced as hell. Tyron is the man i`m new in town and this man didn't even try and hustle me. If you need a part for a charger or 300C like myself go and see this soft spoken fellow in the little blue garage big heart, honest and extremely reasonable Matched the price i got on ebay and i didn't even tell him what that price was. Any part i need for my 300C again i know where i`m going. Thanks Again Brian Steele (706)562-5650 bwsteele1969@gmail.com