I've had work done in the past from them but this time the wait was entirely too long. I dropped my…read morecar off on February 6 for a "4 day repair" and now its February 22 and they continue to tell me the same thing "we'll have your car ready this afternoon" I won't be putting my car in this shop anymore.

Best body shop in town! Works great with USAA customers, I didn't have to do any paperwork or phone…read morecalling, they did it all for me. They even let me schedule when I could drop off my truck and just wait a couple of hours while they did some of the repairs.

Going to a automobile body shop for repair work knowing you have insurance coverage is one thing…read morebut going in knowing this is going to be out pocket is another. When I walked in to Franks and spoke with Jerry about doing some work on my wife's Highlander that wasn't really necessary but would sort of improve the looks I was expecting to pay a lot. Wow! Was I wrong. If I had gone to the dealership and got a quote I would probably not had the work done. Thanks to Jerry and his team my wife is happy. Excellent service. Professionalism from start to finish. Robert French

10March2026. Refused my business. Said he had enough or too much insurance work on the shop floor…read morealready and expressed concern that I would be unable or unwilling to pay if cost exceeds estimate. Not sure that's the real reason, but that's what they said. Offered to pay 1/2 up front, Refused. Brought my car in about 10am and got a written estimate. When I came back around 1pm, they had changed their mind. Not even a courtesy call before I drove in from Talbotton. That's my experience, hope yours is better.

HAPPY ENDING: I came to Columbus from North Carolina to visit my wife's family this April. Mere…read morehours into town, my Hyundai Sonata cut out while driving. Fortunately I was in a parking lot, not on the road, and was able to coast to a stop without a crash! My in-laws recommended Todd's based on their years getting their cars worked on by Todd's Auto Clinic. I was able to get the car towed to Todd's and they had my car back to me in two days (it was the fuel pump). 3 days later there was a glitch (this is the less happy part) and the car started hesitating and not responding to the gas pedal like it should. Back to Todd's, where they installed a new fuel pump gasket (the initial 'new' gasket had failed) then drove the vehicle to us - no charge. They made the work good. Thus the happy ending.

Horrible service. He had my car 11 months because instead of replacing my head gasket that needed…read morereplacing, he wanted to replace the whole engine. He ordered 2 that turned out to from what he said was worse condition then mine. Then we agreed to rebuild it. It is a 95 vehicle but one i wanted to fix. 11 months without a vehicle I get mine back. Had to take it back a few days later because it was shaking, and they did not recharge my AC because they didn't think it worked. They fixed the problem for a day or two then I ended up stranded again. Took it back they fixed it. After $8100 dollars for all repairs, i got my car back in June 2024. It's now December 2024 my car has had the rear main seal leaking, I've had to tighten almost every nut and bolt I could find. And now my head gasket has blown again. Todd asked in other review why I did not bring my car back to him. We'll he apparently is a very busy shop, because 11 month to swap out and engine. I can not go that long without my vehicle again. Receipt pictures on other sites review to prove length of time they had it. Please do not take your vehicle to this shop. When he doesn't like your questions he gets rude and does not communicate with you while he has your vehicle. And the repairs never last. I'm not even sure if he rebuilt my engine or just took it out cleaned it up, and replaced the head gasket. He definitely takes advantage of customers.

Great customer service and very thorough on their evaluation of the issue. Upfront and honest about…read moretheir policies and procedures. Quick turnaround.

I authorized what was presented to me as a "labor" charge for my vehicle, with the understanding…read morethat the issue would be addressed. After paying, no repairs were completed and the vehicle was returned in the same condition. The charge turned out to be for diagnostics only, but it was not clearly distinguished as such. Accurate labeling and clear communication are critical when customers are making decisions about vehicle repairs. I recommend confirming in writing exactly what services are included before approving any work.

Took my F150 there to have the bed sprayed. I am more than happy with how it turned out. Be warned…read morethough. If you are a truck lover it will be like you are a kid in a candy store. Tons of great products there to customize your truck.

Needed a truck topper before we move. Came in on a Saturday, had a great display and showed us all…read morethe options. Decided on one and he had it by Monday. Installation was quick and the people here are so friendly and accommodating. Could not have asked for a better experience.

Excellent service! Rivertown Collision will always get my business! Friendly staff & quick…read moreturnaround. Highly recommend!

Decent paint and body work. Plastic trim improperly installed on the bumper so I corrected it…read moremyself. Incorrect bug deflector installed on the front edge of the hood leaving large gaps under it allowing trash and debris to become lodged between it and the freshly painted hood. Per their contract, no aftermarket part that causes damage to the vehicle is covered by their warranty. They installed the wrong part. Their collision representative has zero follow-up skills at all and has yet to reach back out to me in over a month after saying he was ordering the correct part. He also mentioned that the part they ordered for the next replacement and the incorrect one that was installed are the same part number but the unit they installed does not line up with the contours of the hood and they removed the dealership installed unit that did, so clearly they are not the same. I'm not surprised because when my wife's Buick went to their shop, the driver's door would not close without clunking a hitting the strike and there was paint overspray on the windshield and driver's door glass. When she went to pick it up after receiving demands to return the rental car, the door was the same way it was the day before and overspray still on the glass. I went ahead and fixed them myself since I'm a technician. Now the tire pressure sensor has failed on the wheel they replaced, so I'll end up dealing with that myself too. I spoke with a number of other people, including relatives and they have all had less than stellar things to say about their experience with Rivertown Collision center, so after quite a number of discussions, we have all decided not to take our vehicles there for any further repairs. I'll personally be going back to Frank's Collision Center where they have always been willing to take care of any issues I had promptly. I'd rather have the hassle of taking it to one place for an estimate, then getting the insurance company approval, then driving or towing it across town to have it done right the first time and not have to call and ask questions about when this repair job that has been awaiting completion for months now will be completed. I am a cancer patient and I work as many hours a week as I can to provide for my family while trying to make it to and through treatments. I don't have time or desire to deal with this.

Great guys, very helpful!! Needed a tire change on a rental car. Got me…read moreIn and out right away!

I was having them work on my car because I had no one else I was next door at a different business…read morethey had told me try them so I did first time I felt I was over charged because I toldd the twice rack opinion boot I have all ready new bin the box I need put on ok he said the boot on the drive axle I saids no sir the rake opinion boot on the steering he said I just find out after we look at it I'm a few minutes i said ok never was mention again and pretty big bill I'm still pay for after loaning The money to pay them well i here again I know im getting over charged I'm upset they have had my car now 3 days plus all weekend because they were not open and had employees quit from what I see

Great service, the gentleman did an excellent job on my windows! I will be back! The shop is so fun…read moreto visit, very clean and professional. 5

Best tint shop in the state! Noah was fast and professional, and the atmosphere of this place is…read morevery cool. Lots to look at while you are waiting.