I visited this office in October of 2025 with a severe toothache.
I'm an elderly person on a very limited fixed income. I'm in failing health, and over the years have had poor dental health. I have upper dentures and am missing many lower teeth.
I was thankful that this office was able to see me right away. As I stated above, the pain I was in was severe.
They numbed my mouth to ease some of the pain and proceeded with the examination.
The results came back that I needed to have one tooth extracted and a root canal on another. They stated I "need" a bridge or a lower denture, the cost of which I could not afford. As I sat in the dentist's chair still in pain, I knew I couldn't afford the options I was given: $4800.00. I just wanted the pain to go away.
I was NOT offered any other remedies. Such as let's pull the bad tooth and do a root canal on the other.
They came up with a payment plan for their options, and nothing else. I felt so pressured that either I agreed with the payment plan or go home in pain.
I went with their payment plan. I paid $500.00 that day, and they pulled one tooth. The next day, the pain returned, and I went back, and they made some type of adjustment/grinding on another tooth. I was able to get through the weekend with minimal pain.
I had another appointment the next week for the starting of the root canal and a temporary cap. After this procedure i was to come back in a week and have a permanent cap placed to the tooth that had the root canal and do some impressions maybe more.
Due to ongoing health issues, I was unable to keep that appointment in early November. But I was and have been pain-free ever since. The dental office never called me back to reschedule the missed appointment.
I started to get deductions from my bank account in November for the payment plan ($187.00). After the December payment was deducted, I went on the payment website (I couldn't find a number to call), and I left a message that I didn't need any additional dental work and inquired about what my balance was for the work that was performed. The notification went unanswered. Again, in January, another payment was deducted. I once again reached out to the payment website with the same inquiry, and again, I received no reply.
I called the dentist's office and was told the person I needed to speak with was out, and they would call me back. Again, no response.
To date, I've paid over $1600.00 for a tooth extraction and a half-way finished root canal.
I've put a stop on my debit card.
I've not received any callbacks from the dental office or the payment administrator.
I currently have gaps in my lower teeth, but I'm able to eat most anything, and the best part is I have no more pain.
So I called the dental office to voice my concerns. The response I received was, in my mind, unbelievable. They told me I need to come into the office so they could see what work has been done. I asked, "You don't know what work you've performed. It should be in my chart." She said, "Yes, but we need to see you." She also stated they've done impressions (which I don't remember doing). I asked her then, "So Why haven't you called me over the last 5 months?"
I told her I'm not going to come into that office ever again and risk being taken advantage of again because of my age. I've had many surgeries over my lifetime and never was told we need to see you so we know what's been done.
I'm not looking for perfect teeth or a Hollywood smile, just no pain. I'm in my mid-70s.
My thoughts of this dentist office are:
A. They prey on the elderly.
B. They don't keep accurate records of work that's been performed.
C. They don't return calls.
D. They do not respond to emails or phone calls.
E. Very poor customer service. read more