I recently purchased a CX-5 from Riverside Mazda and want to express what a great experience it was. I dealt with Ivan, Ryan and Ricardo and they all were friendly and helpful, and honest. When I picked up the car, Ivan was more than happy to show how everything worked and even though it has been almost 6 weeks, he still returns phone calls on his day off. I would definitely buy here again. read more

I rarely ever give out reviews, and when i do,i hate to give bad ones. but this deal was just TOO DISSAPOINTING. first i got the internet quote from true car certificate for 2012 mdz3 5 door hatch back white automatic. then i got a call from Ciara ( internet dept fleet) , she verified that was a correct quote and the car is avaible, then i emailed her for the OTD PRICE, because i did check with some other dealer, they all said WATCH OUT FOR RIVERSIDE MADZA they will do anything to get you to the lot. i called ciara to confirm the price and the car is avaible. she said evrythindg is set . i am from lawndale, ca almost a 2 hour drive away. finally i got there. CIARA WAS NOWHERE to be seen, the other salesman had to take over the deal,and i gave him the price qoute from ciara then he said he will take care of it. after almost an hour of the whole car sales process, the manager came out and said ciara gave the wrong quote and that she gave me quote for the 4 door sedan and that they cannot sell me the 5 door hatch back with that price. they also said that they will fire her. my point is that they will intentionally to do what it takes to make you come to their dealer. that was a very bad sale tactic according to me. again,I WOULD NOT RECOMMEND THIS DEALER TO ANYONE. read more

I understand the ratings in regards to the Lo-Jack and the interior/exterior coating, but to give a little perspective: I bought a Mazda 3 today. I had already negotiated the price through the internet department. Traded in my car without a blink (no negotiating, no manager back and forth) they gave me HIGH blue book on a car with 91K, and even after Lo-Jack and coating ended up over $2,300 under True Car value...not MSRP. So as far as value, I am not just happy, I'm elated. Car is awesome, the price was amazing, customer service was great. Car got pulled up on the driveway with a red carpet (little cheesy, but its cool) and sales spent a good 20 minutes setting up and going through all the tech stuff. I would definitely recommend this dealership to anyone who wants a great deal. Do your homework and understand the additional options, make it clear up front about GAP, extended warranties etc, and understand this isn't the only dealership out there that has a million additional things added during the deal. I am a very happy customer, I feel I got a fantastic deal, and had a very pleasant car buying experience. ZOOM ZOOM read more

very shady business practices. They quote you one price just to lure you in. Once there we were not even introduced to the person we had dealt with over the phone, they hand you off to same random salesperson. This way no one is responsible for what was said verbally or in emails. Pretty good trick. These guys don't honor what they send in writing. We left and bought a car somewhere else. read more

Well finally got a call back from their service dept, needed a new differential on my Miata with 11000 miles on it. Compared to all my other problems with this dealer, this went smoothly. Quick repair and done correctly, may give then another chance. read more

My friend just bought her new Mazda 3, first time buying a brand new car. Jose and Ricardo were very friendly and helpful. We were going to look around at other cars because she had a list but was leaning towards the Mazda 3 or Honda Fit. Never got to look at the other cars. They were able to get her into the Mazda 3 with a good interest rate. I would just have changed one thing--told her not to get the interior and exterior protection plan. She took the car in last Friday and I swear, they must have just parked her car in the back and called to pick it up in 3 hours. It looked like they did nothing. The exterior still had a thin layer of dust and the inside was exactly the same, booster seat and all. Other than that, I she is very happy with her purchase. DO NOT GET TRICKED INTO GETTING THE INTERIOR EXTERIOR PROTECTION PLAN. read more

I COULDNT POST my REVIEW UNLESS I GAVE IT A STAR... BUT FOR THE RECORD... I DONT BELIEVE THEY DESERVE HALF OF A STAR.. This place sucks.. They couldnt even tell me they wouldnt work with me in any way.. They didn't even really try... Instead they lie and tell me they couldnt get in contact with the banks.. All thou three other people just had finished their purchase.. My hole thing is say ur credit aint great and we dont really care to keep ur business to put time in to helping ur situation.. Instead I got give me till monday and I will call you when we get the banks on the phone... So my review this place sucks... Stay away.. oh yeah by the way I went somewhere else and guess what they wanted my money.. read more

Bought my new Mazda at Riverside Mazda..Best car buying experience I have ever had. My salesman Austin was very knowledgeable and patient with me.. as I had many questions. Austin and the entire staff treated me wonderful. No doubt that I have and will continue to recommend Riverside Mazda to friends and family. Keep up the great work young men from Riverside Mazda.. read more

Even though I am very young, 23, I have had to go through the shopping and buying a car a few times and it is always such a headache and so stressful. I just came from an awful visit from the Kia dealership when I decided to look at the Mazda's. Matt Ecker was the salesman who helped us out. He was FANTASTIC. by far the best sales person I have EVER dealt with. He is not pushy and is genuinely interested in the car you are looking for. I told him exactly what I wanted and those were the only cars he showed me. He said it was pointless to show me anything I didn't want since most peoples minds are already made up or have an idea. Very true! Other salesmen at other dealerships are always trying to show me cars I have zero interest in. I told Matt I only wanted a white or dark gray Mazda 3 or 6 with dark interior. And he delivered! Even when there weren't any on the sales lot he went and looked in the back inventory for me THREE times until we found that perfect car I wanted. Once it came to the usual headache of trying to figure out how much to purchase the car for/monthly payments/financing etc, it actually went so smoothly! The smoothest and easiest car purchase yet! Being young I did not have the perfect credit, and I had only a certain amount I could pay each month. Both Matt and the manager, Ricardo Ramirez more than delivered. They made me such an amazing deal! Not only did they hook me up with such a fantastic deal, they even got me an interest rate of 6.7% which for a candidate like me is just unheard of! And they worked the 100,000 mile warranty in as well to my monthly payments because they knew how important that was to me! Both Matt and Ricardo were AMAZING and even offered a detailing on my car since it hadn't even made it to the lot yet. There was not hours of negotiation, or headaches. It was the smoothest purchase of a car I have ever made. They are very genuine, considerate, right to the point and don't mess around or try to bullshit you. Very honest and definitely have you the customer set in mind. I recommend going to the Mazda dealership to purchase your next care, namely from Matt Ecker! He'll take extremely good care of you! read more

Very poor customer service, after being on hold for almost an hour they couldn't even answer my questions and I bought a maintenance package and they told me it was for the life of the lease which was financed so I pay every month and it expired and I never even received any cancellation, I'm very disappointed, I purchased my car at this dealership and I will go elsewhere when I turn in the lease! I recommend Spreen Mazda in Redlands, very excellent customer service and truthful! read more

I have been car shopping for a couple of months now and I didn't have any luck until I came to this dealership. I had the best experience working with Diego! He was very kind and humorous. He was willing to talk numbers with me and negotiate before pulling my credit, which was exactly the problem I had at other dealerships. The sales manager, Ben, was also very helpful and I appreciated the jokes he made throughout the negotiating process. They made it very easy to talk to them and not intimidating at all, like most dealerships try to do. Both employees in the sales side treated me with respect. After our final agreement on my purchase price of the car, Nick, the finance manager made it all that much more simple! He was quick and painless. He also was able to work out a deal with the bank on getting me GAP insurance. Was not planning on that but that was a nice surprise. I would recommend this dealership to anyone. I'm absolutely in love with my Mazda 3! Thank you Diego, Ben and Nick for a surprisingly pleasurable car buying experience! read more

We recently purchased a new Mazda 3 from Riverside Mazda. It was our first brand new car purchase since 1987, and it was a pleasure. Shack was very helpful and we are very pleased with our purchase. Love that Soul Red Mazda with backup camera and blind spot warning system. read more

Went today to purchase a new car with trade in.They quoted us for the wrong car to begin with. Then said they would match carmax offer and came in 2k short and wasted 3 hours of our time. Couldn't work with us to get the deal we were looking for.Then one the managers yelling out that our trade in was all beat up and needed tires. We understand that he has his opinion, but to yell it out so we could hear it was very poor customer service. Wish it would have been a better experience since we have purchased from them before. read more

I don't usually write reviews, but the service I got at this dealership is worth my time and yours. They had already sold the car I was initially interested in but encouraged me to come in and check out there inventory which is EXTENSIVE. They had another car I liked that was listed for about $2000 more than I wanted to pay. They didn't focus on the price, but instead said check it out and they will do whatever they could do to get the price to where I wanted it. At first they couldn't find the car on their lot so I left and told them to call me if they could get the price where I wanted it and if they found it. Ricardo and Diego worked so hard with NO pressure sales to find the car, got me a better price than I asked for at a better interest rate (I have bad credit) than anyone else was able to get. They did all of this while I was at home waiting to hear the bottom line. Once I heard how great the deal was, they got the car washed, full of gas and ready for me when I came to pick it up. The car and the deal are better than I had hoped and all of this was done from the comfort of my home and then a quick trip to the dealership. Can't say enough good things. read more

Had a terrible experience with this dealership and will never go back! Like some others have described here, their internet prices are really a bait and switch scheme. I had an internet offer on a red CX5 and an appointment with Brandon at 3:30. Arrived at 3:30, Brandon was "at lunch." The car they pulled up was green. The red one they finally located was about $3k more than I was promised. I spent an hour waiting for a "manager" to start the process of negotiating -- and spent another hour haggling over what I thought was their offer. They were rude, unpleasant, and lied repeatedly about costs, options, etc. When I told them I was done, they would not return my driver's license to me. I had to find the office where the 'manager' was conferring with the 'general manager' and repeatedly demand my license back. All the while, the 'general manager' was shouting at me that I was crazy for not taking his lousy deal. AVOID THIS PLACE!!!! And on second thought, I give them a ZERO. read more

Not a huge fan of this place. My bf and I tried to buy a car here a while ago and the sales man pretended to lose my bfs drivers license after we told them we wanted to talk it over and think about the car we chose before making the big purchase. The manager comes in with my bfs drivers license in hand saying he hadn't lost his ID at all. Obviously the sales guy was stalling and lied to us so we would stay and talk to the manager. The service department had been okay to us in the past so I decided to give it another try today to get my oil changed and car looked at. I had made an appointment a few days ago and when I arrived today, the cars were not moved up and seemed to be blocking the entrance to the service department. The girl working was helping the car in front of me and asked if I had an appointment. I told her I did and she said it would still be a wait because they had a lot of walk-ins. She asked other employees to start moving the cars up. They seemed overwhelmed, and I didn't feel comfortable anymore leaving my car in their hands anymore so I drove away. Will not be returning and will go to the Ontario Mazda service department where I usually go with no issues. read more

Just wanted to offer our experience with this dealership since ours was way different from the previous review. We had signed with the AMEX auto purchase program looking to buy a Mazda5 and this dealer came up as the lowest for all of California. Brian from the Interweb division emailed to make sure we did get the quote. Having dealt with a few other dealships we emailed back asking for a breakdown of the incentives just to make sure the price quote we received is the one we will get. The next morning Henry called to see if he can help. We stressed that at the other dealerships had always included incentives that we didn't qualify for and didn't tell us till we were there. Henry said that the incentives listed should be applicable to all customers and that we may even qualify others. We sighted an example where the other dealers will include the loyalty and Chase employer discounts into the pricing (which we don't qualify for) and won't disclose that until we were at the dealership even though we had asked specifically for the breakdown of the discounts to make sure we were getting the correct pricing. Henry wasn't too sure about that issue and asked Wendy to better explain it to us. Wendy assured us that the price listed in the AMEX quote is for the average customer and that the other dealerships had been reported by them about that practice (which she said is against TrueCar rules - which is what AMEX uses). Anyway, since this dealership is some 40 miles away from us we wanted to make sure that they were legit since we didn't want to waste our time (like we did at the other dealerships). We did a quick search and the last reviewer's post was the only one we found. After reading the post we were very hesitant to spend time driving all the way over but after speaking with Henry again and making sure that they did have our model/options available we decided to head over. Long story short we drove away from the dealership some two and a half hours after getting there and are very happy that we got the price specified with no hassle other than the customary quick sell of the extended warranty (they didn't even offer to sell their regular maintenance service contract like all the other dealers we dealt with). Would've given them five stars but it still took longer than we felt it should since we had called in ahead of time to tell them what we wanted along with the pricing. read more

Great service. Bought my first new car there and they made the process so much easier. Had exactly what I wanted and was willing to work with us. read more

I used Truecar, got a price and went down to the dealership. There was some confusion about the price quoted but Mr. Richard Michaelson resolved that problem. Ciara Lewis was great and worked her butt off to help me get a great deal through Trueca. Mickey (Marine Corps Vet) greeted me and showed me around the dealership and was my personal guide all the way until the end. Veronica Smith in financing is a sweet heart and actually made that process interesting. I can't forget about BIG B (Brian Thompson) who brought it all together. Thank you very much. read more

I've been here twice for some assistance with parts on my car. The first time, everyone was friendly and helpful, the second time not so much. The women at the main desk pretty much ignored me when I came in and talked amongst themselves until I gently said excuse me to make my presence known and ask where to go. Then the parts guy I spoke to was very monotone and didn't seem too excited to answer my questions. Hopefully if I have to be back again my experience is more akin to how it was when first I went. read more

I appeciate the Finance Manager Nick and the rest of the Riverside Mazda staff for a pleasant buying experience for the second time, and Nick you're the best. read more

We had the same experience as others have had. The salesman we met and test drove with was very nice and easy to work with. We were trying to get a really good idea of what the Mazda had to offer and compare it to the Corolla. We were then handed over to someone else who was supposed to give us some numbers- we were wanting to buy a car and numbers are important in that decision. We were instead handed over to the manager Maj and did not get solid numbers but we did get a lot of pressuring and terrible sales tactics. I'm not sure how he became manager but all he did was push us right out the door with a determination to never return. I would rather go to another Mazda dealer than run into him again. We would have considered the Mazda had it not been for our experience. Go elsewhere. read more

I'm very happy with new purchase excellent service at Riverside Mazda and also my sales representative Marcos was extremely helpful and knowledgable on all the gadgets and info of the vehicle.Will definitely recommend Riverside Mazda to friends and family. read more

It all started when my husband and I went to go look at the Mazda CX-5 and the Mazda 3 hatch. We were helped by a young guy I forgot his name,we test drove them and when we asked for information we were quoted a payment of 678 dollars (without credit being ran) a month for a touring package. He was definitely trying to scam us into believing him and his "math" he kept saying the numbers don't lie but clearly they do if you don't know how to multiply (which he didn't). We walked out completely feeling like he had tried to take advantage of us. We decided to go to Mazda in Ontario and purchased the car there instead for a payment that was half of what he said. He called my husband today and my husband informed him that we had purchased the car at Ontario. He became very rude over the phone and my husband ended the conversation. Shortly after he hung up he received a text from "mike" the man from mazda telling him how he had wasted his time and several other unprofessional things. I'm very glad that we didn't purchase our car from him. It was a horrible experience. read more

Buyer Beware! Had an awful experience with this dealer. Spent a week over the phone, emails and texts with their internet manager Christina getting everything locked down before I drove 1.5 hours to purchase a Mazda CX-5. From the moment we arrived, things did not go well. She turned us over to a commissioned sales team and we never saw her again. She was like the mermaid who lures you in with what you want to hear and then you never see her again. To make a long story much shorter, they proceeded to tell us about the $3200+ after market dealer add-ons that had not been disclosed to us. Finally, since we would not agree to them, they told us that this car was probably not the right car for us. What was not right for us was the dealer and their lying by omission. But, there is a happy ending. We ended up going to John Hine Temecula Mazda - be smart, avoid this dealer and call Garrett in Temecula. read more

Bought a Mazda 3 and had the best experience ever buying a car. The people really care about reviews and how there customer feel about them. We were thanked buy the whole staff and even had a phone call to check that our car was everything we wanted. OUTSTANDING !!! read more

My review is about the service and parts department. Let me start by saying that my 2010 Mazda 3s hatchback started to make a "woodpecker" sound from the passenger side near the airbag. So I looked online and found out it was the fresh air and recycle actuator(basically a small electric motor). So I decided to check with them what it would cost to replace since most people online said that when they had theirs replaced under warranty the paperwork said about $180 in parts and labor(which happened to be in less than an hour). And to my astonishment I was quoted $275 for labor which they claimed would be for 2 hours and said that they would need to transfer me to the parts department to get a price on the part. When they transferred me to the parts department I was then quoted an exorbitant price of $125 for the part itself. So basically they wanted $400 to replace what Mazda normally pays about $180 to the dealer. So I decided to do some online digging to find out that the suggested retail price of the actuator on its own is $86.59(not to mention I have found out of state Mazda dealers selling the same part at a discounted rate of $62.53). So I preceded to call other dealers and and Romero Mazda wanted $250 for 2 hours labor plus $86.59 for the part Redlands Mazda wanted $208 for 2 hours labor plus $86.59 for the part. So basically what I'm saying is steer clear from this dealer where they overcharge on both parts and labor. BTW after digging some more online I actually found instructions on how to replace the actuator and guess what it only took me an hour to replace(and I'm no certified mechanic by any means). read more

I purchased a 2015 Mazda 6 last September. The whole process was great! The salesman was not pushy and was very accommodating while I decided what I wanted. We also purchased the lifetime maintenance and have a great experience every time we bring our car in. Everyone is nice and very professional and the waiting area is great. Definitely the best dealership I've been to! read more

Disrespectful. Rude. Dishonest. After CLEARLY letting them know that I didn't want to waste there time and specifically told them what I wanted and if they couldn't do it, to tell me right away. I went to buy my daughter a car but I'm glad we didn't. I also wanted my daughter to establish credit and the salesman kept saying baby credit. Not sure what that meant. I didn't get the salesman name or the sales managers name but they were there 1/28/2018 at 4pm. The salesman couldn't be upfront and tell me it wouldn't happen. Again I told them what I wanted and they kept coming back with B.S excuses. Now the sales manager if you were a REAL SALES MANAGER, you would of come to me instead of you having your salesman tell me to go to you. I told you what I wanted and you said come behind the desk PLEASE so I can show you it's not magic. According to him I was rude because I didn't want to go behind the desk to look at his computer because he said PLEASE. Also according to him he didn't know how I was raised because when a man says to another man PLEASE, I'm suppose to do what he says. He was very unprofessional. You 2 should look for something else to do if you can't handle your job. I don't and NO one deserves to be talk to like that. read more

I did not purchase a car from this dealer because they refused to honor the price they agreed to. After submitting my info to truecar, I was called by Ciara, the internet sales manager. I had already been dealing with a different dealer close to my home who said they would meet the truecar price. In order to get me to drive further out of my way on New Year's Eve, Ciara told me she would not only meet the truecar price, but she could offer me 0% financing and get me the pearl white manual Mazda 3. She said she had it in stock. After driving out there, I was told they didn't have the pearl white available in manual and they could not give me 0% interest. They had the pearl white in an automatic but they said they couldn't give me the truecar price that they quoted online for the automatic with the 1.9% interest. (This was already a compromise on my part because the price for the automatic was more than I agreed to and the interest rate was more than I was quoted.) They said I had to take regular financing if I wanted the Truecar price. If I wanted the 1.9% I would have to pay more. This was not in any way related to my credit score. I have a credit score over 800. Basically Ciara will tell you whatever she has to to get you down there. Then when you get down there you will go through hours of negotiation all over again only to find out that they can't even come close to their original claims. Also, Ciara will be nowhere to be found. I would never recommend Mazda Riverside to anyone. My experience was extremely disappointing and a waste of my time. read more

We were ready to buy a 2016 Mazda CX-3 GT AWD model today. Got a price quote through truecars.com for $25,626. Honestly even if they have quoted us $26,800 we would have probably bought it anyways. But trying to add a $1200 lojack system right before we were going to buy it is bull sh*t, dishonest, and unethical business practice. If you ever want to feel why people hate the new car buying experience go here. They will make you think you're getting a certain price and will tell you they will do it for the price you got either on truecars.com, email, or by phone when you're sitting there but as soon as the paper work starts they will add the $1200 lojack on there and a bunch of other stuff. We ended up just walking out. Since Mazda is part of Riverside Metro Auto Group which is owned by the same owner I would assume that they're business practice will be the same from VW, Honda, Nissan, & Hyundai in that auto center. read more

Went to this dealership ready to purchase a car. My plan was to trade in my G35 that is listed on Kelly blue book for over 8,900. The salesman negotiator walk in to the room and told me my car was listed for 5,000 on kelly blue book. I was very upset and insulted with this. After confronting him and showing him the car was listed for over 8,900 he decided to offer me 8,000 for my vehicle. He also did not want to work with me or give me a reasonable offer for both my car and the car I planned to purchase. They wasted over three hours of my valuable time there. I also felt like the salesman negotiator tried to take advantage of me by offering me 5,000 for my vehicle, and assumed that because I am a young female I would not know the value of my own car. I do appreciate Ivan, who was the salesman who approached me while I was looking for cars, for trying to help me get the deal I wanted. However, Ivan was unable to do so due to the other higher sale associates. read more

Went shopping for a used late-model SUV. I got pre-approved at my bank and even had my cousin who has a background in used cars help me out. So I was ready to make a deal. Found one at Riverside Volkswagon with low mileage and immaculate condition for $20k. The salespeople there failed to get us in the door. They just didn't want to budge. Looked around at a couple more dealerships in the nearby area. Then on a whim, we decided to try Riverside Mazda. Riverside Mazda, shares a lot with Volswagon, Nissan, and Honda. Same owner I guess. They are allowed to sell any used car on the lot, including the one I was looking at. We met with sales consultant Matt Ecker. He was patient, not pushy. We liked his approach. Told him that we were gonna shop around a little more. Drove to several more dealerships, and was un-impressed with sales tactics they were trying to pull. One of them had an exact year make and model match but was $2k more. The salesman there tried the, "here's a print out of all the cars within a 75 mile radius, youre not gonna find a better deal than what we got". Oh really? As I handed him my smartphone with AutoTrader app... "funny, you left a couple out, this one in Riverside, its the same year, has less mileage and is $2k less, and you are not willing to budge?". That was just one of the several dealerships I tried. Its comical sometimes, the tactics they can use. End of the month, a friday nite, and its been raining all week, who doesnt want to make a deal?. On the way back, I called my cousin up again, we agreed that "that Matt guy at Riverside Mazda seemed like a good guy", and to meet me at the dealership. Matt Ecker was still there. He got us in the door and even into the little room with the numbers guy. Even though I was pre-approved, I let them run my credit, and they got my rate down well over half of what my bank was willing to do. My cousin let loose and turned a good deal into an excellent deal. They threw in brand new floor mats, extra key and remote, extended warranty, etc etc. The vehicle even had new tires. Looking back, Riverside Mazda folks were honest, straight to the point, even blunt. More importantly, they were willing to work out a deal (even before they ran my credit). No tactics, no tricks. There was one guy there that let the wrong thing come out of his mouth "What? You never bought a car before?" he said, that was un-neccessary, but I quickly called him on it in front of everyone, and it seemed like they quickly banished him from coming out again since I never saw him after that. No worries, he wasn't part of the my deal. Anyways, I have to say that Matt Ecker, our sales guy, was the single most reason our deal was done at Riverside Mazda. Whereas at many of the other dealerships, they either couldnt get me in the door, tried pulling tricks, or seemed like the typical pushy-know-it-alls. Matt was approachable, honest, knowledgable and just plain didn't give up. It wasn't like all the other dealerships I tried. I beleive that Matt recognized that I was a serious buyer, that we weren't gonna put up with any funny-business, and that a deal was to be made. Its been two weeks since we've had the car, no problems at all, my wife loves the car, kids love it, and more importantly, there is absolutely nothing her or anyone for that matter, can knock about the cars condition or the deal, which makes me very satisfied. read more

Never........NEVER get a quote online/phone and think that it is accurate! I specifically asked about the quote I got because it was so low and I was reassured that it was the price of the car (no promotional fees, no additions to vehicle that would alter the price). I came down with my 2 kids and husband ready to walk off the lot with a new car. Not only did they include the the promotional $1000 off w/ 3.9 APR the tried to SNEAK in gap insurance and extended warranty. My husband only noticed that the monthly payment was $30 more than we figured at home. They didn't disclose it until we called them out on it! When I asked for them to compromise they said it was $500 under invoice (not true! Don't they know we have websites to search that information?!) and couldn't budge. The finance manager let us walk off the lot, his loss since the financing was already filled out and we were set. I have since bought the car at another dealership and love the vehicle. When the sales person called to see if we still wanted the car I informed him we purchased it elsewhere. We paid $100 less, but we got the service we diserved and no tricky tactics. "I wish you could have purchased the car from us", he said. "ME TOO"!!!! Oh, well. Get informed when you go because these guys are slimy!! read more

So I've been thinking how to write this post an I decided to make it short and simple. this past weekend I purchased nice pre owned mazda. everything was fine until that Tuesday when my "new" car didn't start. I went through some pains to get in contact with someone to help me, finally I got it towed to another dealership and received it back yesterday. I come to find out I bought a car from this dealership with a bad battery, that's it.... a bad battery really? im disappointed in the management who let this car be sold to me and to their service department who overlooked this issue. how could a car with only 12000 miles have this issue? and to top it all of there is probably no way I could compensated for this issue, to waste my time of getting rides, to getting a tow and finally the embarrassment. I was going to give them a 1 start but I will admit that the purchase of the car was without issue but the after was the worse. I have had a horrible week thanks to this battery "issue" read more

I bought a Mazda 3 from Riverside Mazda 2 years ago and was very happy with the experience. I ended up there because I went through the Auto Club purchase program and made an easy, no haggle purchase that I have not regretted. I still go back to them for service even though it is a bit of a drive. I've never felt like I was gouged here due to my lack of knowledge about car maintenance and their prices are reasonable. Their service staff is great. This isn't a Jiffy Lube experience where you get cornered by a service guy who is just past puberty and wants to push a bunch of additional work down your throat after charging more for an oil change than you pay at Riverside Mazda. They tell you what you need, explain it (without rolling their eyes) and will also tell you what you can hold off doing if money is an issue. In fact, when I was there a few months ago they said I needed new tires but recommended I buy them elsewhere even though they sell them. Before you fire the service person for passing up a sale just remember that while you didn't get my tire business you have my repair business for as long as I own this car. And then my repeat business when I have to replace it. read more

I bought a Mazda 2 sport Aug.:( 2014. well 5 months later one of the speakers does not work. Went to have a oil change today at 8:00 am in riverside 1/3/15 and was told not enough miles on car(5800) because of the pre-maintence pack( 7544) I had. Ok I get that but when I called them twice on how many miles the rep on phone said yeah bring it in for the oil change? :( I mentioned the speaker to the lady in service, she said they would have to charge me 110.00 for diagnostic testing? and Mazda 2 is known for speaker problems? what? That was a Ca law. But I said the car is under warranty? she said if they found it was under warranty then reverse charges. Well I cannot afford that. Now I have a appt for late Feb for oil change and I mentioned if they could look at the speaker and still don't know if I will be charged for that. I still have only one speaker and it's a brand new car. very unhappy right with mazda.... Don't know what to do about the speaker, car runs good but I love my music... not good Mazda!!! read more